I'm pleased with the Grayson Living team and the ability to submit online offers for the items I'm…read moreinterested in. Overall I had a good experience with Grayson in my previous purchase, although one of my orders had been significantly delayed, more than 3 months, due to manufacturer delays! They carry a nice furniture selection and comparatively good sale prices!

Horrible online purchasing experience. The items are listed as "in stock" and "ready to ship" but…read more6 weeks later still no items. Poor, slow customer service. 35% restocking fee if you return anything. So fraudulent advertising and they are making a huge profit on returns.

My girlfriend and I have just started looking at buying a house so we wanted to look around and see…read morewhat we could do to build our dream home. We were recommended to KB Depot for our kitchen cabinets and we had let our rep know that we were just window shopping and looking at inspiration for the potential we were thinking about. The representative Jonathan and the owner Mary were very friendly knowing that we are shopping around. I was quite surprised by their showroom and all they can offer. A lot of variety in styles and offerings and it honestly felt like a great one-shop-stop for all home renovations. Although we haven't decided yet, Mary and Jonathan was giving us some really helpful advice and insightful tips that are more specific to the space we'd be working with. I am definitely coming back here and will update this review with final pictures! Before we leave, Mary also gave some small gift and cakes. This is the best customer service I've seen in any kitchen store so far. I would definitely recommend everyone to come check this place.

URGENT WARNING: AVOID THIS COMPANY AT ALL COSTS DO NOT PAY…read moreTHEM CASH/ZELLE I am sharing my personal experience to help others make informed decisions and avoid financial loss. In November, I paid a $7,000 deposit via Zelle for custom cabinets and countertops to accounts associated with William Xiaowei Hong (洪晓伟) and Mary Haiyan Zhuang (庄海燕) (specifically Premium Quartz Inc, HaoYe Yin, and Home KB). The Facts of My Case: Non-Performance: Despite receiving the deposit, no work was ever started on my project. Unfulfilled Refund: While a refund was promised in writing, it was never received. Legal Ruling: I took this matter to Small Claims Court. The court ruled in my favor and issued a legal judgment for $7,125 (Case #25WCSC01869). Status: As of March 16, 2026, this court-ordered judgment remains unpaid. My Advice: Based on my experience, I strongly recommend staying away from this company. Please be extremely cautious if they ask you to send money through Zelle or cash for a "discount." Always verify if a company has outstanding legal judgments before moving forward. ****************************************************** 紧急警示：务必远离这家公司 切勿支付现金或通过 Zelle 转账 我分享我的亲身经历，旨在帮助他人做出明智决定并避免经济损失。去年11月，我用 Zelle 向 William Xiaowei Hong (洪晓伟) 和 Mary Haiyan Zhuang (庄海燕) 相关的账户（具体包括 Premium Quartz Inc、HaoYe Yin 和 Home KB）支付了 $7,000 的定制橱柜和台面定金。 我的案件详情： 未履行合同： 尽管收到了定金，但我的项目从未开工。 未履行退款承诺： 虽然对方提供了书面退款承诺，但我从未收到退款。 法律裁决： 我向小额法庭提起了诉讼。法庭判定我胜诉，并签署了 $7,125 的法定判决书（案号：#25WCSC01869）。 现状： 截至 2026年3月16日，该法庭判决款项仍未支付。 我的建议： 根据我的经历，我强烈建议远离这家公司。如果他们以"折扣"为由要求您通过 Zelle 或现金付款，请务必极其小心。在付款前，请务必核实该公司是否存在未执行的法律判决。 ******************************************************ADVERTENCIA URGENTE: EVITE ESTA EMPRESA A TODA COSTA NO PAGUE EN EFECTIVO NI POR ZELLE Comparto mi experiencia personal para ayudar a otros a tomar decisiones informadas y evitar pérdidas financieras. En noviembre, pagué un depósito de $7,000 a través de Zelle para gabinetes y encimeras personalizadas a cuentas asociadas con William Xiaowei Hong (洪晓伟) y Mary Haiyan Zhuang (庄海燕) (específicamente Premium Quartz Inc, HaoYe Yin y Home KB). Los hechos de mi caso: Incumplimiento: A pesar de recibir el depósito, nunca se inició el trabajo en mi proyecto. Reembolso no cumplido: Aunque se prometió un reembolso por escrito, nunca se recibió. Fallo Legal: Llevé este asunto a la Corte de Reclamos Menores (Small Claims Court). El tribunal falló a mi favor y emitió una sentencia legal por $7,125 (Caso #25WCSC01869). Estado: Al 16 de marzo de 2026, esta sentencia ordenada por el tribunal sigue sin pagarse. Mi consejo: Basado en mi experiencia, recomiendo encarecidamente mantenerse alejado de esta empresa. Tenga mucha precaución si le piden enviar dinero a través de Zelle o en efectivo a cambio de un "descuento". Siempre verifique si una empresa tiene sentencias legales pendientes antes de proceder.

I love their furniture the best quality wood, I will always buy my furniture there they are always…read morevery professional and will explain things well

I standby my initial review. These folks are absolutely incompetent in my opinion, especially the…read moreunpleasant, pompous and pathetic owner Dolores. I took them to court and won, they appealed and I won again. Ultimately they paid the judgement. It's unfortunate it had to end up this way but it was the ONLY way to hold them accountable. These folks tried it all- lie, deny, pretend it didn't happen, make up crazy scenarios. You name it-they tried it. Nothing worked for them. I was a customer that purchased several times, over the years why would I suddenly come up with a story? It was wild, there are many choices in custom furniture. I believe that anyone reading this should find another place. I stand by my opinion. They constantly put signs out of "store closing" maybe it is a sales tactic because the signs disappear periodically. I hope they do permanent close, they don't do right by their clients by any means. I'm so glad I taught them a lesson. Maybe moving forward they will show more respect and appreciation for their customers who are the ones that keep them in business. Dolores should remember that she only has a business because people choose to spend their hard earned money at her store. In my opinion.....RUN FOR THE HILLS from this terrible owner and subpar "custom" furniture store.

Today, I had to meet one of the best interior designer. He…read moreintroduced me to complete new styles of furniture that made my new house looks spectacular. John Sultan, he is professional, gracious, and provided great prices I could not refuse. From the bottom of our heart we are Thank full for your hospital , designs, and overall the prices. Definitely I will be back with more referrals. Regards Sam

One of the best furniture stores that I've ever been to. Large selection of high end furniture…read more Reasonable prices. Sales people are very knowledgeable and helpful. I bought my dining set from here and couldn't be happier!

This place is amazing. You don't even have to go there. You can call the owner Flora, explain her…read morewhat you want and she'll send you photos. What you were thinking of right away and get it delivered within two days

I cannot say enough amazing things about this place. I will start with customer service. Flora is…read moreINCREDIBLE! She spent countless hours looking into a very specific piece that I was looking for for my office and she was able to find the very last one in stock! She has an incredible email system where you can send her things you like and she will send you various options, if not the exact same thing for less! Next thing are her amazing prices. She works wonders. I also bought my bedroom set from her, which larger furniture stores sell for hundreds more! Lastly, delivery was fast (next day!), easy, and stress free! I can go on and on. I have recommended her to several members of my family and my friends and they have all also had an amazing experience with her. Look no further than this store. Your design will be gorgeous at the end!

We just received our three Malin Counter Stools and our experience is nothing but positive…read more We ordered sight unseen and we are very pleased. The communication, quality, and delivery went well and without a hitch. We highly recommend.

Grayson's Luxury Furniture stores are crooked. I am an…read morealmost 90-year-old man who is Handicapped and nearly blind. They took the opportunity to swindle me out of $4,135.44. I bought a dining room table and a bench, which cost $4,135.44 with white glove delivery. After the charge was debited to my Visa, I was informed that there was no stock and it would not be delivered until 2025 I called my Saleswoman (Angela Olson} and cancelled the Dining room Table. When I did not see the credit on my Visa, I set up a dispute with Bank Of America. The bank temporarily took off the charge immediately. The store called me and said too much was credited to my Visa account and I had to give them my credit card information so they could add the bench I received and still have. They would not accept a credit or a debit card from the Bank of America; so, it was paid by my Chase Bank Account. Now Bank of America says I lost the dispute and is charging me $4,135.44 saying then I have lost the dispute because I did not prove that I returned the Dining Table. I still need to receive the cancelled Dining Room Table, and they will have stock sometime in the year 2025. My white glove delivery was cancelled, and I have paid double for the Bench. I have evidence of these claims and have had copies faxed to the Fax number in the Dispute dept. that BANK OF AMERICA provided to me. Twice. THE manager of the Beverly Hills Store implied "Tough luck old man. The cancellation went through as a chargeback, and you may never get your money refunded. Grayson's is blaming the Bank, and the Bank Is blaming Grayson"s Bank Of America has credited Merchants Bank on behalf of Grayson's Furniture The above amounts. I hope some Attorney can help me with this matter and demand punitive damages to both Bank of America and the crooked furniture store. 100% Truthfully David Segal Call 442-2749994 for more details cc; FTC

All in all a stellar experience @ Modani! Harry is super…read moreupbeat, helpful and extremely informative in regards to all product and design plus he is supportive to clients at every step along the way. He also kept me in the loop throughout the process as I recently furnished my condo! I've also visited other Modani properties (ie: Miami, Houston) and this Los Angeles location brought everything together for me! Thanks again!

One of the worst customer service experiences I have ever had…read more The first mattress support was delivered broken. It took nearly two weeks of back-and-forth communication before the issue was finally addressed and a replacement was provided. Now, less than six months later, the replacement mattress support has failed as well. Instead of honoring what was represented to me as a one-year warranty, the company is trying to shift the responsibility onto me and discuss protection plans rather than address the fact that the same component has now failed twice. What makes this even more frustrating is that this was not the only quality issue with the furniture. One of the nightstands arrived uneven and was not properly painted in several areas. At the time, I chose to overlook those defects and did not file a complaint because I considered them minor issues. Looking back, that was clearly a mistake. The most concerning part is that nobody seems willing to clearly state, in writing, whether the company is refusing warranty coverage. I have repeatedly asked for a written explanation and still have not received one. A manufacturing defect can happen. A second failure of the exact same component within six months is a quality-control problem. When that is combined with other defects in the furniture and an apparent unwillingness to stand behind the product, it starts to look like a pattern rather than an isolated incident. If you are considering purchasing furniture from this company, be aware that when something goes wrong, you may spend weeks trying to get a resolution while the company looks for reasons not to take responsibility. Extremely disappointing experience. I cannot recommend this company to anyone who expects quality furniture and reliable customer service after the sale. One more thing that I completely forgot to mention. The mattress support system displayed in the showroom is not the same product that was actually delivered. As I later discovered, none of the mattress support systems shown in the store are apparently what customers receive. Instead, a much cheaper alternative support system is delivered with the bed. That would already be questionable on its own, but what makes the situation even worse is that the cheaper replacement component has now failed twice within six months, and the company is unwilling to take responsibility for it. Customers make purchasing decisions based on what they see in the showroom. If the support system displayed in the store is not the support system being delivered, that is something customers should be clearly informed about before making a purchase. At this point, I am dealing with the second failure of the same component, while the company appears more interested in avoiding responsibility than resolving the problem.

We hired Jonathan to completely remodel my aunts home in San Gabriel, after she lost her home in…read moreAltadena. The home needed absolutely everything, and he did almost absolutely everything (except the roof). He replumbed, rewired, installed a new electrical meter, new baths and kitchen, had no issues with pulling permits and dealing with inspectors (this is a big deal). It's been 6 months, everything he touched with his crew looks great, functions great, we can't complain. He was easy to work with, didn't mind getting his hands dirty, never flaked out on us, and finished the job. After a few months we realized we all missed a few plugs under the new bath vanities and he came back installed them, no attitude. I've since hired him to do a bunch of other work on my craftsman in Pasadena.

I had a great experience with BORRUEL CONSTRUCTION they did extensive work on our roof and…read moreeverything turned out great! His pricing was fair and I will work with them again.