Selling a house can be stressful, but Sam's support and enthusiasm made everything easy. I wanted…read moresomeone who knew my area, understood what was needed before going to market, and determined to look out for my best interests. I found all of that and more with Sam. As a seller, his knowledge of the market and his network of support within Richmond made me feel secure with the process. I had already moved from the area, so Sam coordinated everything to ensure the best version of my house was presented. Having a realtor who knows what is best for the property and a team to back him up eliminated any concerns or hesitations I may have started the process with. From start to finish, Sam is the most effective, communicative, and optimistic realtor in Richmond. I'm thankful for the opportunity to work with him!

I have been working with Sam for a few months now and he is the best! Not only does he have…read moreexceptional customer service but he builds your understanding of the process as you go. Sam strives to understand your wants and needs in the home buying process and seeks to do everything he can to make those happen . Highly Recommend!

John O'Reilly and his team are amazing. From start to finish, they make sure they cover every…read moreaspect of the transaction. Their value is unmatched in housing market. If you are looking for a great team with ample experience, they are a must.

Buyer Beware! My son put a contract on a house, located at…read more24407 Wedgewood Rd. After spending hundreds of dollars on inspection and the valuation, he found out the house had severe termite damage. The seller, Blake Denny, who is also an agent at Better Homes and Gardens, offered to repair and treat, but didn't do either properly. So,my son was not willing to move forward with the deal. The Seller refused to give back the deposit. More details.... The inspector recommended at least ten (10) new floor joists be installed to shore-up the ones destroyed by termites. The buyer asked for the joist to be replaced per an addendum, but the buyer's agent (Cody Adams another realtor at Better Homes and Gardens) didn't specify which joists. He didn't reference it to the inspection report and he didn't specify that it needed to be completed by a licensed contractor. Only four (4) joists were patched with 8ft pieces sistered to the old joists. There should have been new joists running the full length from beam to beam. Several of the old joists not repaired have extensive damage. Also, the blocking removed from between the joists have not been replaced, which can lead to twisting and movement between joists. Furthermore, the crawl space vapor barrier was in disarray, no longer smooth and taunt as first inspected. Apparently due to termite treatment, the crawlspace was left damp and water standing over much of the vapor barrier, causing unnecessary moisture not before seen from past inspections. At this point, my son lost confidence in the repairs, the termite treatment, and the renovations that have been completed by Denny and fully expected to receive his entire deposit refunded and the contract terminated. Denny refused to give back the deposit and got an attorney involved. An awful experience for a first time home owner.

Great Job! Matthew and Lucy made a great impression from our first meeting. They came prepared with…read moremarket analysis and ideas to enhance our home for sale. He coordinated maintenance work that was requested after the home inspection. Everything was completed timely and at reasonable cost. He marketed the home and secured a sale within 3 days of the first showing. Great job and a pleasure to work with.

The Gold Standard For Selling A Home! I truly could not have done this without this incredible…read moreteam. I've bought and sold homes multiple times across different states, and unfortunately, not all of those experiences were positive. Working with Matthew and The Henry Team was not just a game changer; it was genuinely life-changing in the best possible way. I especially appreciated Matthew's calm, steady approach when my nerves and past experiences got the better of me. The team's professionalism and support made all the difference during what could have been a very stressful time. I always felt informed, heard, and supported at every step of the process. I wouldn't hesitate to recommend Matthew and The Henry team to anyone looking to buy or sell--they truly set the standard!

I enjoy being an agent here! My broker is so helpful and informative. If you are looking for a home…read moreto hang your real estate license this is great place!

Tammy Defazio and the "principal" of this company are…read moreabsolutely the rudest and most disgusting shadiest people I have ever spoke with. I was referred by a friend to these jerks and i regret even calling them . The "principal" spoke to me and said she probably thought i was a telemarketer and when I explained I wasn't he still talked to me like im some idiot. Truthfully im going to make it my personal mission to get these guys shut down and license revoked. If you are talking to people like that, then I can only imagine how bad they do business. They are only there to look out for themselves, and will team up against you and not even address their rude realtors. Stupid decision on their behalf. in life assuming things without getting clarity is a recipe for disaster. never do business with these jerk offs.

I signed on with Michael several months ago after a bad experience with another agent. What struck…read moreme about him early on was not only his sincerity and professionalism, but his empathy, too. In the several months we've worked together he has consistently shown those traits. What I appreciate the most, though, is that he has my best interest at heart. On more than one occasion he has dissuaded me from considering a property, knowing that it would impose a financial burden. What a delightful contrast this was to my last agent who was actively trying to sell me a house that would have been a money pit. Additionally, when we learned about a loan program that would be ideal for my needs, he excitedly called to tell me about it. I have recently been pre-approved for this loan and am so grateful to have this opportunity.

Michael Hottman helped me to buy a home a few years ago. Initially he was a good realtor. Good…read moreenough that I referred him to sell a family property. It was during the sale of the family property that I realized our relationship wasn't as strong as I thought it was. Unfortunately, while the property was on the market my family suffered two losses that unfortunately shattered the family dynamic where we no longer communicate about the dealing of the estate. Michael would regularly offer information about the property. A few weeks ago I began calling him to get information about the insurance I purchased for my home, an issue completely separate from the family home. He didn't answer my calls or texts. When he finally responded to my calls via text he sent me a brief message with only the name and number of my home issuance agency. This was not like him at all. I could tell that something was wrong but I had no clue why he was avoiding me. It wasn't until I rode past the family property did I realize that he sold it and only consulted with my oldest sibling. This hurt me to the core. Michael knew my mother and knew that she consulted with the entire family when making big decisions. Although I am not the oldest of my sibling I thought that our relationship was strong enough that he would at least let me know that he was selling such an important part of my family. I didn't get to walk through the house one last time or anything. The reason why I am telling my story is for two reasons. One, if you like to develop strong personal relationships with your realtors Michael may not be the right choice for you. Sadly after my experiences with him it's clear his only concern is the commission. Which it should be, but he should also be concerned with forming strong relationships where he can be referred for more properties in the future. Two, I was initially calling him for matters that concerned the property he sold to me! I needed to find if something was covered in a fast amount of time and because he assumed I was calling to discuss other issues he put my safety at risk by avoiding me for weeks. He didn't answer any of my calls and we didn't talk on the phone until I called him from another number that he wasn't familiar with. I mean how old are we? I was personally hurt because he was a big part of my life for a period of time when he helped me to buy my dream home. I felt like I lost a friend. By all means if it doesn't mean that much to you then disregard my story. Unfortunately our relationship will never be the same and it sucks because I'm stuck with having to refer to him for details that may come up for my property in the future. My advice would be to avoid but then again every encounter is different.

We met Shannon through a referral and from day one, he was all in guiding us through the buying…read moreprocess. We told him it was going to be a long haul as we were relocating from out of the area and had to get to know the area first. Our criteria for the home we wanted at the price we wanted was also going to be a challenge. Shannon never hesitated, and was always available to answer our questions about the community or the local market. When we did find a house we wanted to pursue, his knowledge and negotiating skills proved invaluable. While this wasn't the first house we had purchased over the years, his insights into the local market were very helpful. We would highly recommend Shannon.

This review is for our realtor Taylor Mock. He was referred to us by a friend and has been so…read moregreat to work with. When my husband and I found out that we were expecting and decided to look for a larger home, we came to Mock to express our request of our "perfect home" that was within our price range and in our wanted school zoning area. He was very patient with me, because having a strong Asian background I had specific feng shui requirements (such as the stairs not facing directly in front of the door). Before we knew what we really wanted, we explored the available options that he had for us to get a feel of what we wanted in our home and what we would consider perfect. I def know that with the money that we were putting in, I made sure to ask as many questions and address any concerns that I had on each home - which he did not mind at all (Thank you Taylor!) haha. What I really appreciated from him was when we made plans to check out 3 houses one weekend, but found out the day before that one of those houses was going to have an offer put in - which means that we would not be able to see it if we were truly interested in purchasing. He rearranged his schedule and got us an opportunity to check out the house before it would be potentially be off the market. We checked it out and was so close to saying "yes" to the house, but we had found out that the kitchen was not facing in the right direction (according to our custom feng shui). We sadly had to walk away from the house, but he did not give up on us! After the Thanksgiving holiday, we made an appointment to check out two houses over the weekend. The first house we checked out just screamed out liability risk (that tends to happen to you when you work in the insurance industry) and just couldn't move forward with their backyard. The second house that we saw ended up being THE HOUSE that we fell in love with. It was within our price range, had a majority of what we wanted in a home, backyard is beautiful, and...it had ALL of our feng shui requirements. I have to admit, although I may be making it seem like we've been searching homes for month, we had only been looking at houses for less than a month. Taylor has been wonderful in keeping in touch with us and amending any changes on the system the company uses in order to narrow the search. Very responsive in his emails and answer any questions that I had in the search. Anyways, we are to close this month and we couldn't have done it without his help. He has been so helpful in making this process as easy and exciting as we had hoped for and I will def be recommending him to all of my friends and family members.

This review is long overdue! Taylor Mock at Cabell Childress helped my wife and I find and purchase…read moreour first home. Taylor was always courteous, communicative, educational, and professional throughout the entire process. He always went the extra mile to ensure it was a great experience, from start to finish. Taylor helped us determine which wants/needs were most important to us as a couple, put together a realistic budget, and immediately went to work finding properties for us to view. He was always flexible and accommodating with his schedule, showing us a lot of listings after business hours and on weekends. It made it really convenient for both of us. Taylor has a great sense of humor and helped us deal with a couple headaches we had with the seller once we decided on a property. He was always available to answer our questions - even the weird ones. The closing process is more complicated than I realized, and he made everything digestible and easy to understand. Most importantly, he alleviated any stress and concerns we had and ensured we were making an informed decision that we were happy about. I should also give a shout out to Taylor's preferred home inspectors, Bob Lissenden and Darren Strickland. Both these guys are consummate professionals and are happy to educate you in detail about your home during the inspection. They were extremely thorough in their inspection and worked with Taylor to make sure we got the best deal possible on our home. In short, Taylor Mock is always on the ball! He'll make sure you're comfortable, informed, and he'll go to bat for you when necessary. I can't recommend him enough - especially if you're buying for the first time. We're ecstatic about our new home and Taylor's patience, knowledge, flexibility, and professionalism put us at ease and made it a great experience. This is your dude. Seriously. Give him a shout! Thanks Taylor!

I wish I could put 10 stars for Aaron he is the best! If you are a first time buyer, looking for an…read moreinvestment property or searching for your dream home he is your Realtor. Extremely trustworthy, always reachable and will truly give you the best advice. Aaron is detail-oriented and takes amazing care of his client! I can't say enough good thing!

Aaron was amazing - within hours of initially reaching out to him, I had an appointment for the…read morenext day to view my dream home. Once I decided it was for me, Aaron immediately went to work and wrote an insanely competitive, "just-right" offer that beat out EIGHTEEN (18!) other offers to win me said dream home. He was above-and-beyond helpful throughout the entire buying process, from the first time we spoke until my move-in day. Aaron's clear, consistent, and thoughtful communication, as well as his extensive network of great folks in the Richmond area, have been absolutely invaluable to me as a first-time home buyer. I cannot recommend him highly enough to help you purchase your home!