I had an outstanding experience with Cityscape Realty. This is truly a 5-star real estate and…read moreproperty management company. Lisa Williamson, the owner, is exceptional at what she does. Her professionalism, dedication, and attention to detail set the standard for what a property manager should be. If you're looking for someone to manage your property, you won't find a better choice. Lisa ensures that properties are well-maintained and that tenants are both comfortable and responsible in keeping the home in excellent, move-in-ready condition. The entire Cityscape Realty team is personable, responsive, and genuinely cares about both owners and tenants. Whenever maintenance was needed, the process was handled quickly and efficiently. During our time as tenants, our HVAC unit failed during a hot period. Lisa immediately stepped in to make sure we were taken care of, providing temporary cooling units until repairs were completed. That level of care made a huge difference for my family. What truly sets Cityscape Realty apart is their commitment beyond just property management. Lisa and her team went above and beyond by helping prepare my family and me for homeownership. Thanks to their guidance and support, we were ultimately able to purchase the home we had been renting. My family and I are incredibly grateful for the years of excellent service we received. Cityscape Realty is truly one of a kind, and we highly recommend them to anyone in need of real estate or property management services.

I had the pleasure of working with Lisa and her team at Cityscape for the last year of my tenancy…read morein Richmond. Lisa was always kind, professional, and communicative. Whenever I had any questions, she was quick to reply and a true joy to work with. Lisa and her team made my residency an easy and enjoyable experience. I would highly recommend their services to anyone in the area and will always be thankful for the time I spent with their team as my realty group. To Lisa, thank you again for all your help this year. Best wishes to you! -John P Daly

KRS holding is pimping a lot of people here in Richmond Virginia you have to pay a application fee…read morejust for them to deny you I spent a lot of application fees for these apartments in Richmond Virginia that are a third-party by KRS holdings a lot of them look ran down not look like they people that are not like us living in it blinds are torn the places look like people use drugs and they are denying you from moving it I don't know what's going on with KRSholdings but they should no longer rent apartments here in Richmond Virginia because they're scamming people out of their hard earned money and even though you have a application fee and you pay all this you still don't get the apartment I don't understand what you need to get the apartment

Worse place I ever rented from.Made several calls never heard from no one.They want their money but…read morenever come and fix the problems smdh.

I just signed a lease but I haven't moved in. I plan on writing a good review if thing go as…read moreplanned.

This company is TRASH!!!! Very unprofessional. They have a list of properties for lease but when…read moreyou contact them all you get is a canned text message in response. If you can get a live person by calling the main office, they transfer you right back to a voicemail. What kind of business is this???? If I were a property owner I would not trust them to represent me. If the company doesnt reply to prospective tenants your home will be sitting on the market longer and you will be paying KRS for nothing ( you're losing money). If you are a serious tenant , BEWARE!

Rented a property through them through VRBO. Although I canceled within the cancellation guidelines…read morethrough VRBO, the host refused to refund my deposit, claiming it was non-refundable. I had emails stating it was within the cancellation time, including the email from them that says it was non-refundable. After numerous attempts to contact them through VRBO, I still do not have my refund. I would not rent through them or VRBO again. Although I canceled within the cancellation guidelines through VRBO, the host refused to refund my deposit, claiming it was non-refundable.

been removed from lease have emails stating I'm not financially reliable that someone else was from…read morethat day forth yet somehow they managed to take me to court without my knowledge because I no longer lived there and tainted my name all for profit well they won't get a penny from me I have all the paperwork showing I wasn't no longer responsible and it's in writing so they will have to take that l and remove it from the court system I'm about to sue them

Chris and his team at Small & Associates have helped me buy, sell, and rent several homes over the…read more30 some years I lived in Richmond. Through each engagement with Chris and his team I knew I was working with the best in the City. They have a deep understanding of the Richmond market, the latest trends in real estate, and the professional and interpersonal skills to achieve the best results for their clients. Whether I was a buyer, a seller, a renter or a landlord my confidence in Chris and his team has been proven right, again and again. I highly recommend Small & Associates.

Mr Small is not working for your benefit but for his. He will pressure you to spend more and get…read moreless. BUYER BEWARE. You will regret using him as your realtor.

Window leaks like all hell during storm. Called them and told them the story, they somehow…read moreinterpret this into 'window was left open.' They sent guy that doesn't have tools or a ladder to somehow fix it. I hope it doesn't rain tonight... because it still isn't fixed, 6 hours later, and won't be, for another 24.

What a joke. The guys they send out to do maintenance on their residential properties have painted…read moreover tiles, outlets, sinks... everything. Installed a new light fixture in our apartment with no switch and no other way to turn it on/off without unscrewing the light bulb. They are here right now chopping up all of the trees on our property because of an overgrowth notice. The trees are branchless now. It's disgusting. ---- Edit: still renting from Bandazian. Our smoke detector stopped working and they will not replace it. It has stopped working because it's old. Yet they refuse to replace ( lucky us- Virginia is one of TWO U.S. states that don't require the landlord to replace a smoke detector? ) This is a danger to us as tenants. I also called last week about our leaky tub and we are still waiting for somebody to come to fix it. Meanwhile we're the ones paying the water bill. Considering lowering my review to one star. I'm not sure how Brandy has had such a great experience with this company that takes five days to call me back about maintenance issues. Our assigned agent no longer works at B&H and they haven't assigned our property to anybody else yet. It's been over three months since she left.

Scheduled a tour for an APT. Guy was 30 Minutes late to a showing with 4 groups waiting for him…read moreeven thought you have to confirm the appointment 2 hrs before! The front office had no idea where he was, didnt care. complete waste of time and effort and didnt even get to see the apt. no respect

As a property owner I am absolutely delighted with the service from Pollard and Bagby! All of…read morethese bad reviews come from bad tenants who don't pay their rent, I believe.

Want to reach out and mention an outstanding employee in the office at The Hamlet condominiums. CJ…read moreis a breath of fresh air when it comes to bridging the gap between home owners and HOA issues. Always pleasant, good listener and willing to go the extra mile. CJ is a blessing -Condo owner #3

My experience with ACS West has been both unprofessional and evasive…read more I submitted a formal written request for financial records under Virginia law. Instead of receiving a timely, professional response, I was met with delays and evasions. On the last legal day for compliance, around 4:30 PM, I received an email from a person named Charles Small -- not our community manager -- telling me that Chad (our actual HOA manager) was "out of the office" and that I could come in to view the documents. This was sent barely an hour before their office closed, leaving no reasonable opportunity to comply with the law's intent. To make matters worse, Charles used a personal Yahoo email account to communicate with me. At no point had he been introduced to homeowners as a representative of ACS West. For all I knew, I was corresponding with a complete stranger. Using personal, unsecured email for official HOA matters is completely unprofessional and undermines trust. When I pressed for answers, instead of transparency, things escalated. Charles replied in place of Chad without explanation, and then the HOA president, Tye Marsh, stepped in with dismissive and antagonistic language -- even telling me "Don't play with me" and that I "don't have the authority to dictate" employees to use their official work email when communicating with homeowners. That's not leadership; that's hostility toward the very people ACS West is supposed to serve. On top of this, ACS West directs homeowners to a Vantaca portal to view financials and service contracts. Yet those folders are completely empty. I even have a recording from a prior board meeting where Tye himself told residents this portal is where the information could be found. It simply isn't there. What makes this worse is that I work in AI and technology -- and I know exactly what Vantaca is. It is a modern, AI-driven HOA management platform designed specifically for recordkeeping, financial transparency, and digital document distribution. The software has built-in tools for electronic storage, secure homeowner access, and easy navigation. In other words, the technology is fully capable of making financials and contracts accessible to residents in real time. The fact that ACS West continues to use Vantaca in a way that is outdated, empty, and nonfunctional suggests this is not a technical issue -- it's a deliberate choice to limit transparency. Homeowners fund ACS West and deserve accountability, professionalism, and transparency. Instead, what we are getting is stonewalling, unprofessional conduct, and excuses. **If you are a homeowner in a community managed by ACS West, I encourage you to log into your own Vantaca portal and see what's actually available. If your financial and contract folders are empty like ours, start asking questions. These companies and the boards they partner with only get away with this when residents stay quiet.