Tarus did a great job. Super friendly and professional. Told me all about what was going on while…read morehe checked things and did great in cleaning up after himself. 5for sure. Thank you 5M Services for job well done.

5M "technician" wrote an estimate for over one thousand dollars in repairs on my AC / HTR. I had…read moreanother very reputable company give me another estimate and 5M's estimate was lies, fraudulent and a total rip-off...crooks, perhaps? Also, water leakage into living room ceiling during repairs and they never repaired the ceiling damage! Terrible company!

Great service and was very patient with all the questions. Would definitely do business with this…read morecompany again!

Alexis, Dalton and the entire team went above and beyond helping us navigate dealing with our…read moreinsurance company. We have used them for 20 plus years and they have always delivered fast service and the best customer service around. I haven't had a single complaint dealing with them in all our years together. Highly recommend the entire team.

I usually don't like to leave bad reviews but I've given Dennis and his company several chances and…read moremy patience has been pushed. My first service was to repair a bad connection on my A/C unit back on 1/23/20. It shorted out my wires and these units were put in by HR Ferrell & Company a few years before we moved in. The warranty should've been honored but Dennis said since the homeowners changed that it wasn't honored but he would take care of me. He was very professional and knew what the problem was after some diagnostics. The job was completed in under an hr and he gave me a total around $350. He stated if I paid some more money that a routine cleaning can be done twice a yr with no other charges. So my total came out to $480. I was waiting on a receipt for the services and what I had paid for. He asked me to shoot him a text with my email. This was on 1/23/20. Did not receive anything for a few days and sent him another text on 1/30/20. He responded and said he would get me the ticket that day. Nothing. A few days go by and he texts me on 2/3/20 and said he would email me. Nothing. 6 weeks go by and this is 3/17/20 now and I texted him that I never received the receipt. He msgs back and says he will send it to me that day. Nothing. Another month goes by and Dennis all of a sudden texts me on 4/12/20 and asks for my email and that he forgot to hit the send button last time. I finally get the receipt on 4/12/20. He stated whenever I was ready to have the cleaning done to text him. So on 6/23/20 I asked for the service. He stated it would be next Mon, 6/29/20, which was fine. I msged him on 6/26 if he could come after 1pm on 6/29/20. He agreed it was fine (I gave you 3 days head notice to be courteous). Mon, 6/29/20 comes around and no phone call or anything. I called the local office with no answer and msged him on 7/1/20 to see if we should reschedule since he was a no call/no show for Monday. He msged back and said he will try to be here Fri 7/3. I asked him to please let me know if he could not make it on the day of to let me know also so that I can plan my day. He agreed. It is Monday night on 7/6/20 and no call/no show. I have already called someone else to service my hvac needs going fwd. If you are needing Reliable, On time service with the Do what you say and Say what you do motto, please stay away from HR Ferrell & Company.

These guys have done the hvac in the last 4 homes I've built, they truly care about their work and…read moreIt shows.

BEWARE!!!! they used duct tape to install and i didnt know until it backed up and caused water…read moredamage!! called Brian who installed and he stood there not knowing what to say!!! He never called my warranty company and never followed up and when i confronted him he never text me back!! he cuts corners to install and profits!!! TERRIBLE AND HAS NO CLUE

very timely response, the young men who came were professional and very nice. explained things…read moreclearly and solved the problem. I won't use anyone else. I had another company that was substandard and learned the hard way

Leo was excellent! He thoroughly explained everything to me and resolved my issues. I will…read moredefinitely use them again!

I contacted Richard's for a quote on a new HVAC. My only complaint would be that my calls weren't…read moreanswered but responded to with text. Then he would call me back. JR was a little off putting initially. He sounded very busy, I felt like I was bothering him and he forgot to call me back that first day, but the online reviews kept me interested in the company so I hung in there and I'm glad. I showed him a quote from another company and he beat it. And that's what I needed for our circumstances. I feel confident in our new unit, which is blowing our hair back! (Yay!) Our installers were really nice, very polite and quiet (important because I work from home) and the work that was done left me with no questions it was a job well done. JR followed up with me today to make sure everything went well and I told him what I'm telling you... I recommend Richard's.

We had a great experience getting our homes hvac ducts cleaned by Midsouth air duct pros. on time…read moreworked very hard especially to remove mold from our hvac system and changed out some really moldy vents that were causing my family severe allergies and did all the hard work. For the money I paid it was a great value the other couple companies we called out were double and one was triple cost. So I'm glad we went with mid south.

We have used Desoto Air & Plumbing 3 times and they have always provided fast & professional…read moreservice. They have fixed 2 different issues with our AC unit one several years ago and one about a year ago. Each time the cost was more than fair and every option was explained to us. Last week, they came out to fix a leak. Again, gave us all the options available and the price was more than fair.

Very professional. Came out right away and knew immediately what was wrong with my ac unit…read more Will use them again.