Came in with my 2015 Elantra. Never had an issue before. They told me my 3rd break light was out…read moreand I gave them the go ahead to fix it. They came to me 5 minutes later and told me that there was a broken wire and they had to fail me. The light was still original, it was working last week, and that compartment had never been opened before. The wire was bright, shiny copper. It was clear it had just broken. They charged me $35, gave me a reject sticker, and told me they couldn't do anything. The kids doing my inspection were fresh out of highschool. Now I will have to pay probably $200 to get the wire fixed and I still don't have my inspection. Go somewhere with real mechanics and save yourself the potential problems.

While visiting Williamstown, my ailing car refused to start. The dealer I bought it from was a…read morefriend, willing to fix it or take it back. I had the car towed to Carpinello's, having been told it was a family-run repair shop. I explained that I'd like to get it running if possible but by no means wanted to undertake expensive repairs. When they failed to get in touch with me in the course of the day, I went to the shop and stayed in the waiting room for several hours to make sure I was available to discuss the work, but I never got more than vague reports about what was up and never had the chance to speak with the mechanic directly. In fact they simply replaced parts until they found what was wrong, and presented me a bill nearly three times what I had set as a maximum. When I protested, the owner was rude, vulgar, and ultimately threatening--said he would yank the new parts out of the car and leave me push it off his property. With no idea what to do (I've never had so unpleasant an experience with a merchant) I called the local police. The officer I spoke with told me that the shop had a bad reputation and suggested another garage. Ultimately I signed the car over to them rather than pay the bill, which was more than what I had paid for the car. In a final indication of the ethics of the operation, the owner's wife said as I filled out the paperwork that the good news was they wouldn't have to disclose to a potential buyer that the car failed emissions because of the way they obtained it. I don't go around trashing people--I think this is the only bad on-line review I've ever written--but I've never been so badly treated by a business. This happened some time ago, but the management is still the same.

They went out of their way to fix my tire right before the holiday weekend. kind, helpful, and good…read morework. highly recommend.

The place looks scary--more like a junkyard than an auto repair place--but these guys are good…read more They are competent and honest, their prices are good, their estimates are accurate, and they stand by their work. Also a good place to buy tires--even those world-beater Nokians. I've been using them almost exclusively since moving here in 2002--first on my RAV4, now my Outback, and my wife's Escort. You will look long and hard to find anybody else this good in this area.

Just the kindest, most honest, mulit-generational family business you can imagine. We were caught…read moreon the road with weird warning lights, low air in tires and Ray was so helpful. Entertained us with stories about his great collection of old cars, and history of the area, while working to save our floundering rental car from breaking down mid-trip. Affordable beyond belief. Thank you Ray!!!!

If you are looking for an honest and professional shop to service your car, this is it. I was…read moreimpressed with Jay the manager and Matt the mechanic. I will return and recommend. Although they have sales goals like everyone else, they don't pressure you or up-sell you. Their work is quality.

My Father went to buy 1 tire and have my winter tires taken off my car. I didn't have any lights on…read moreindicating a issue with my tires before going to gills. The gills employee told my Father my sensor was broken. My Father was told it would be $50 to replace. I told my Father not to have gills replace the sensor because it was fine before going to gills. The service light for my tire is now on after they swapped my tires. The logical conclusion is they broke the sensor.

With these guys you don't have to be worried about getting ripped off, honest and good people that…read morego above and beyond any place I've been too

I needed front fenders replaced due to extensive rust, as well as rust removed from rear lift gate…read more Brian looked at my car, took photos and notes, gave me an estimate and I scheduled the work. It took 1.5 days for the complete job and let me tell you -- I was so impressed with the work that was done, from the new fenders, to the rust removal, to the paint, right down to the car wash! What a fantastic job! It looked like a brand new car! I had people telling me how nice my car looked and some actually asked if i had gotten a 'new' car. The professionalism, friendliness, and promptness was far better than a lot of service you get these days. Brian deserves 5 GOLD stars for the job he and his crew did. I cannot thank them enough. Hubby's truck is next.

I was impressed by this shop from my first phone call to set up a quote. Rick came right out when I…read morepulled in, wearing a mask and keeping social distance. I got a fair price quote for my repair (replace fender), and from the appointment to the pickup, professional, courteous and expert repairs. I highly recommend this Auto Body shop.

I needed a state inspection on a holiday weekend. They went out of their way to squeeze me in and…read morewere super efficient. I highly recommend.