I called 3 times to try and set up a time to do a quote for a roof. The estimator never called…read moreback. We moved on and got other quotes. The work is going to be awarded to another company and it's a 60K job. If I were the owner of this company I would be furious if I put someone on the payroll who lost 60K in business because they are too lazy to return a call.

Not great. We had our roof and gutters replaced. The roof work seems solid (but what do we know?),…read morebut everything else leaves me frustrated after spending $25k. My main complaint, the sales person promised the crews would be clean and put tarps down to catch 100% of the debris, and we wouldn't even be able to tell they'd been here. Now we're four months past the install and we are still picking up bits of shingle, tar paper, plastic, and most egregiously, ROOFING NAILS in the yard nearly every SINGLE time we do yard work. In the first two weeks we picked up over a hundred nails from the yard and DRIVEWAY (come on, now!). We seriously found two more yesterday and two more today. It's NEVER ENDING. With the sales guy's suggestion we had them put in wide mouth gutter drains to help with the constant gutter clogging problems -- so what do they do? First they installed them wrong (oversized drains with standard drain holes does no good), so I printed out and handed the project manager installation instructions from the manufacturer. They came back out to redo it, but contrary to those instructions they used a ton of caulk, and also put caulk on every joint. Guess what gutter debris does when it hits a caulk. We also had them do some siding repair and had to be extremely specific about what we wanted them to do vs asking "replace anything that's rotting" which I would expect to be a reasonable request. I expected SO much more from a family company this old and established. Sadly, NOT recommended.

We worked with this company last month for gutter cleaning and a few small repairs, and they did an…read moreexcellent job. They arrived right on time, paid attention to every detail, and the price was very fair compared to other options in Cary. They made sure everything was spotless before leaving, and now the gutters work perfectly every time it rains. It's nice to find such a dependable local business. Highly recommend!

Had them over to do gutter cleaning. They responded quickly with a quote, showed up right at the…read morescheduled time, and did the job well.

KwK installed beautiful black seamless gutters on our home with leaf guard protection. They did an…read moreOUTSTANDING job all the way around. We also got them to install leaf guard protection on one of our properties that we own. Another GREAT job. Very nice guys and very punctual and excellent prices. We will be using them again!!!!! The Woodalls

KwK installed gutter guards for us…read more Friendly, good work, good price and profession. Definitely recommended. Thank you!

As always Gonzales Painters was prompt and professional. While we are still considering our…read moreoptions, these guys remain at the top of our list.

Had Gonzalez come paint my house a couple months ago. They did a good job and listened to what I…read morewanted.

Nothing but good things to say! Very responsive and easy to work with. Very quick with quotes and…read morereasonable prices. I used them for a fence repair and gate install but I would definitely consider them for a bigger project. I have zero complaints and love having a new gate and access to my yard.

I highly recommend Desmond and his company, JC Fence & Gutters! From quote to installation, the…read moreprocess was easy and straightforward. They removed and replaced our patio fence in just a few hours! I'm very pleased with the results!

I called Roofwerks several months ago for two things:…read more [#1] I had a specific leak in my roof that turned out to be coming in through a broken spot under an attic window. [#2] I wanted to get a quote for re-painting my metal roof with a sealant. I paid that invoice, and called again several weeks ago for two more things: [#3] We had a leak in a corner under our roofline where two gutterlines meet. The insurance appraiser suspected it was due to a gap under the roofline that rain was blowing through during hard wind. I was hoping they would install some sort of flashing or protection over that gap, which would probably require gutter removal to reach. [#2 again] Since I hadn't received an estimate after the first job, I followed up about that. The people who came out (5/25/2022) did not fix the gap under the gutter corner, though I don't know why: it has since been fixed by another provider. Instead, they applied a single stripe of sealant down a roof line where there was no evidence of leakage. They also said they would provide an estimate for tightening screws and re-painting the roof for maintenance. This already felt like redundant work, since that's what they had supposedly done the first time, so I really didn't expect the expensive invoice that followed: $840+tax. I responded asking for clarification of the charges. (They quoted $168 per hour, and two men were there for 1.5 hours. That puts the paint used at $336.) I didn't hear back, so I follow up two days later, to which I received a reply that she was working on it. Two more weeks later, I followed up again, and was promised a prompt response. On Tuesday June 21, I got an email that the invoice had been dropped to $625+tax... still a flat price with no breakdown of hours and materials. Again, I asked for clarification of the costs, but at this point also decided to write this complaint. I ALSO PAID THE INVOICE. (I clarify this because I'm not doing this to justify stiffing them. I can afford $678, but I can't afford to spend any more time or patience waiting for an explanation or follow-through. My time is better spent making a BBB complaint and sharing my experience here.) So, to summarize: - They charged for duplicate work, since they were supposed to have provided an estimate after coming to address the first leak but never did. - They painted a single stripe down the seam of those roof lines and then tried to charge $336 (later $121) for the paint. - There was no evidence of leakage there. The actual leak was later repaired by another provider in the original spot that I pointed out but that they didn't repair. - It took two of their people 1.5 hours to look around the roof of a 1020sqft house (again, for what, I don't know, since they had already been out to estimate this before) and paint a white stripe that didn't need to be painted. - They still haven't provided an estimate that I think I've paid for twice now.

We had a very unpleasant experience with Roofwerks. We selected a more expensive, more technical…read moreshingle - and our roof was complex with multiple dormers at odd angles, etc. The team was clearly overmatched for the job. The foreperson, assuming he had the requisite expertise, was only present for a fraction of the time. The crew installed the roof hurriedly with much of the work done after dark. When completed, you could easily see that our roof did not remotely resemble the pictures we had used when selecting the shingle. We complained, and the owner and another executive came out to inspect the roof. The two men arrived, walked slowly around the house, gazed thoughtfully for several minutes in a display that seemed more of a performance than a real assessment. The owner firmly proclaimed that Roofwerks had done a perfect job. We pointed out flaw after flaw clearly visible from the ground. We showed them the brochures and the contrast of a well-installed roof. They refused to acknowledge any mistakes. It was the most egregious act of dishonesty I've seen in a long time. We hired a lawyer; got an independent inspector to review the roof; and he created a 40-page report that included copious examples of corner-cutting and incompetence. The report indicating failures far worse than we imagined. Again, even with the report replete with pictures, the owner refused to acknowledge anything less than a perfect roof. We hired Baker who removed the roof and installed the same shingle, but this time correctly, fixing the problems that Roofwerks left behind. At Roofwerks request, we asked that Baker leave the old copper in our yard, presumably so they could recycle and reuse. Baker left a pile of copper about the size of two large minivans. We alerted Roofwerks that their copper available and to pick it up. We waited several weeks. They never came, and it was left to us to remove the copper. I have nothing positive to say about Roofwerks or its owner. The entire process was disgraceful, without a moment of competence, integrity, or decency.

Love this company. Great work as always, fair pricing and so considerate! Highly recommend.read more

I wouldn't use anybody else for new gutters. Victor got out to my house right away for a quote and…read morecompleted the install on the day I requested. He showed up at 7:30am and didn't leave until the job was done at 8:30pm. He's extremely neat, precise and very talented. He worked hard right up to the last second he was at my house. I'm extremely satisfied with his work and I thought the price was very reasonable. He repaired 3 sections of facia board while he was here too which came out great. I wouldn't use or recommend anyone else.

My family recently had this company out to clean our gutters and take a look at an issue we were…read morehaving with water running behind our gutter on our screened porch. William cleaned the gutters and inspected the porch gutter. He discovered that water had been leaking under the shingles due to improper roof construction. For a reasonable price he replaced a section of rotted roof and shingle. Later that week it rained and I noticed that there was still an issue with water leakage. I called them and William came out that day to inspect. He made some additional repairs (about an hour of work). The next morning it was raining again. I inspected and found that water was still leaking. About 10 minutes later William CALLED ME and asked how the repair was doing and if he could come take a look. He spent the next 8 hours making major repairs and correcting major defects caused by the contractors who originally built the house. All of this was done at no additional charge. I am pretty sure he took a loss on our house, but he was determined to get it right and do a good job for us. That is rare quality in a repair technician/contractor these days. So I highly recommend Gutter Cleaning Pros and hope that you all will use them in the future.

Hiring contractors is one of my least favorite things to do. I get it. Most of you are small…read moreoperations with a limited headcount handling jobs, scheduling, accounting, and customer service. Nothing pisses me off more, however, than when I schedule an appointment and the contractor doesn't show. For cripes sakes, I'm practically throwing my money at you. Just show up! This time around, I made a conscious effort to avoid the no show headache and decided to use Home Advisor. Wouldn't you know it? Another no show. So, yesterday morning, I fired up my trusty Yelp app and tried again. There weren't a huge number of listings for gutter cleaning services but I saw two positive reviews for Gutter Cleaning Pros and decided to give them a shot. Scheduling was quick and easy. Less than 24 hours later, I have clean gutters with no mess to clean up afterwards. No fuss, no muss. Thanks for making degunking my gutters a little bit easier, Gutter Cleaning Pros!