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    Rook Jim D, DVM

    4.0 (11 reviews)
    Closed 8:00 am - 5:30 pm

    Services - Rook Jim D, DVM

    Pet physical or wellness exam

    Pet vaccinations

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    10 days ago

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    2 years ago

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    11 years ago

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    12 years ago

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    8 years ago

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    9 years ago

    Love Dr. Rook and his staff. We've been coming here for around 8 years.

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    11 years ago

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    Animal Hospital of Ovilla

    Animal Hospital of Ovilla

    3.7
    (24 reviews)

    We've been bringing our Pug here for many years! He loves the staff and Dr. Gorman!…read more The staff is very friendly and knowledgeable!

    We have been patients of Animal Hospital of Ovilla for the past four years. The staff are rude…read moreand won't let you schedule two appointments back-to-back unless you pay for the office fee up front. The staff makes notes about what you say on the phone with them because they can be used later against you. It seems like the staff doesn't believe what we tell them. We were accused of taking a script from the office when we never saw it. The staff thought we were lying and it made us uncomfortable and we felt like we couldn't trust them. They don't act professional. I was disappointed in them and saddened the day my Chihuahua died at the vet's office. On Tuesday, we noticed that our 13-year-old Chihuahua, Shorty, was not eating or drinking water, So we tried to make an appointment on Wednesday, but there were no appointments. we got the earliest appointment we could get which was at 7:30 on Thursday morning for Dr. Owen. That next day, my husband dropped Shorty off at the Vet's office at 7:20. Thirty minutes later I received a call from Dr. Owen at 8:05 apologizing because Shorty had passed away alone, in her pet carrier, in an exam room where she had been for 30 minutes. At least Sarah (the doctor mentioned her name) when she was working on the computer could have checked on her periodically and they could have gotten her out of the pet carrier. I would have stayed and held her if I'd known the Veterinarian wasn't going to be there until 8:00 am. Dr. Owen said she was very sorry, but it didn't help much. If you care about bringing your pets to an animal hospital that loves their animals, then I recommend going somewhere else. Animal Hospital of Ovilla does not care about your pets like it says on the website but only about their service fees!

    Peaceful Pets DFW

    Peaceful Pets DFW

    4.2
    (25 reviews)

    The respect and kindness of the people in this place was quite moving for us in a time of sudden…read moregrief. We am so grateful for this team during my boyfriend's cat's passing. I wish I could remember the name of the woman who helped us during our appointment. Thank you guys for everything. Zeke peacefully remains beside us every day because of you.

    Peaceful Pets picked up our amazing and beautiful fur baby on Monday afternoon, June 15th to have…read moreher aquamated. I called Peaceful Pets 3 times on the 15th of June to make arrangements and asked for her favorite towels and toys to be placed in the aquamation machine with her. They told us that they can be placed into the machine with her, but they will not dissolve. We understood that and asked if they could just place those items in the machine with her at least. They agreed to do this. We asked for the towels and toys to be returned to us so we could put those items (wet or dry did not matter) on the shelf alongside her urn. 2 of the Ladies that answered the phone when we made the arrangements added those wishes into the notes in the computer (bold and larger fonts). 3 times I called to make sure the notes were in the system for the people in the back to see who were doing the aquamation. 3 times I was told that the notes were in it. We even took the most expensive package they offered and chose a different urn than the one that was in that package. We chose one that looked like a White Angel Bear with Wings (our fur baby was a longhair domestic baby who looked like a Persian). My husband always said that she looked like a little Teddy Bear, that is the reason we chose the Angel Bear Urn. When we received her urn back that Friday, June 19th, 2026, we noticed that her towels and favorite toys were not in the bags we received back from Peaceful Pets. I called them and asked them about those and where they were. I was told that the towels and her favorite toys were thrown away like trash. The arrangements and our last wishes were ignored completely and basically overflown when they read what was in the system. HOW CAN THIS BE OVERFFLOWN WHEN IT IS BOLD AND WAS WRITTEN WITH A LARGER FONT????? This is completely unacceptable!!!!!!!! We are so hurt by this. First, we lost our beloved fur baby completely unexpectedly and then our last wishes were ignored like they did not matter. We wanted those things back because they belonged to our fur baby and NOT Peaceful Pets! Those were not Peaceful Pets things to do with what they felt should be done with them (throwing them away like trash). Those were supposed to be put onto the shrine we created. Those were her and our last wishes! We were also told TWICE that someone from Peaceful Pets would call us back to explain how this could have happened. Well!!! WE ARE STILL WAITING ON THAT CALL (FOR THE LAST 5 WEEKS)! Peaceful Pets does not care at all. We even took the largest package they had, which was the Platinum Private Package because our fur baby meant the world to US!!! We did not put the toys in there with her because our "Trashcan" was full or we did not have any other way of disposing those!!! THOSE WERE HER TOWELS AND TOYS, AND NOT PEACEFUL PETS THINGS! And again, there was no phone call from the Supervisor explaining how this could have happened after we were told on June 19th that those items were disposed of by the people doing the aquamation. We called Peaceful Pets again 2 times a week later and were again told that we would receive a call from the Supervisor about how and why this happened. Again, that was 5+ weeks ago. Still no phone call. They care about the money but not about the fur-babies they are supposed to take care of during the aquamation process. On their website, it states: "We will care about your fur baby like we would our own"! If they care about other grieving pet parents' babies like they do their own, I feel very sorry for their pets! Those people who did this do not have any business working at an aquamation or cremation for pet company! THIS IS UNACCEPTABLE! We are still very hurt and very angry. We trusted our fur baby to Peaceful Pets DFW in Arlington, TX and now would not even bring a plant to them to be re-planted! Absolutely horrible Aquamation Place!!!!!!!!!!

    Rook Jim D, DVM - vet - Updated August 2026

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