After a bad experience with The Colony location we came to the Frisco location. Our salesman was Daniel at Frisco. Look for him when you want a honest salesman that tells you everything upfront like the 48 hour rule. Unlike The Colony location whom lied about splitting commission because our original salesman was not there the day we returned and wanted him to get credit for the sale. We were not told about the 48 hour rule as well. We asked if we could change our minds without penalty and Brian Torres said yes which was another lie. The Colony store then said we can give a credit and not return our money so we spent it at the Frisco location and brought more items. Daniel at the Frisco location service was excellent and he took his time with us so we made excellent selections. read more

Ask for Mayowa. You will have a great experience there with him as your guide! Honest funny and smart! We came in looking for a daybed and he recommended the 4 piece sectional marcola couch with pull out sleeper. We loved it! The price was great even for online orders! Which honestly it is hard to find this level of quality online let alone for this price! Excited for it to ship! If you buy the whole thing they give $50 off the ottoman if you want that. read more

I had a phenomenal customer experience, because of two great sale members Katie and Anna. I had been working Katie for the past three before closing on my home, she took my intake over the phone for my bedroom suite mattress. After, I closed, I immediately went to the store, the mattress chose for me, fit my needs perfectly, I could have actually fallen asleep in the store. The living room furniture is perfect. Katie and Anna are very professional, great customer care, patient, knowledgeable, easygoing. I highly recommend working with, and purchasing the highly quality furniture with warranty from Rooms To Go. read more

We went in on Saturday looking to purchase a set of chairs and a buffet. We weren't 100% sold on the chairs so we had the sales associate help us with finding them online in case we ended up wanting to purchase. He showed us which chairs to get and we actually ended up on getting them within the next few hours. We decided on pickup to avoid an $89 delivery fee (had to find a truck to pick them up as we don't own one). When we brought the chairs home, they were the wrong ones. We now have chairs that are the wrong color (the sales associate told us the incorrect color to order- apparently the chair we saw in store isn't available until 5/24) we now have to find another truck to deliver the items back to the distribution center (45 min drive from my house) or pay $89 for your team to come pick it up. This is completely unacceptable and I will be telling ANYONE I know to avoid shopping at rooms to go and especially this location. read more

I am very disappointed in the salesman I had a the stafford store, her name was Marliya Hassan, when chose the bedroom set, told her I wanted the complete set, when they came to delivery my furniture there was not a chest and I was told by delivery guy , that was not in the order, when call the story I was asked what package did I ordered. I was never told there was different packages so now I have to go back and purchase the chest. why she was trying to sell me some hundred pillows, she should have made sure my order was what I wanted. I know I should I checked also, but she never told us about different packages. This is last time I buy anything from them. read more

All friendly until a problem arises got approved for a rooms to go credit card made a huge purchase, paid it off, and because I chose not to make any purchases within a year they cancelled my card, which affected my credit score. So I chose another great furniture store up the street and across the highway NFM!!! read more

Do NOT order anything from RTG!! And if you do, do not pay anything for any extra/extended warranties...they are useless. The sales folks make it sound like most things will be covered (my sales rep specifically Mark Morales did). Nothing is covered!! Their customer service says it's on their 3rd party warranty service to cover and when you call them (Fortegra) they say it's the responsibility of RTG. They are all useless! Do NOT buy from RTG! read more

I have entered a Rooms to Go store once in my life, and that was 10 years ago! The $5,758.76 I spent on my first and only purchase from RTG was on November 22, 2024. Let me start at the end and then if you are interested, you can read why I came to my recommendation that you go somewhere else to shop. There are much better values out there than RTG. I base my conclusion on the fact that they must use high pressure commissioned sales staff to sell the really profitable add-ons like extra warranties and delivery upcharges. I ordered on-line expecting to waive a salesperson's commission but as it turned out, a salesperson from a store 440 miles from my home called me, his name was Muhammed Hussain, in Frisco, Texas. So much for on-line ordering. The way it is set up is as a sales referral portal, not true on-line ordering. This guy was telling me how the $500.89 "RTG free delivery" charge was because the furniture came out of Houston, he was saying what a good deal that was to hire 2 people to just come to Del Rio for delivery. Then he spent an inordinate amount of time trying to sell the extended care warranty (I didn't buy). Since I'm talking to a real live person I ask for a better price since I was buying multiple items and paying in advance, all to be delivered at once. He told me that this furniture was well made in the United States. He did not offer me any discount on the furniture, it was beyond his control. BTW, I later learned that my upholstered furniture was made in China. Now, here's what happened after the sale (which I paid up front when ordering!); I was told that the two ottomans were out of stock and I would wait two months to get them, I accepted this reluctantly. So, now, remember, I ordered and paid on the 22nd of November. My $500.89 delivery charged order was not going to be delivered until the 16th of December! So much for two people in a truck bringing a "hot shot" to Del Rio. As it turns out, two guys did deliver it, they were from San Antonio, 150 miles from my home in Del Rio. They had four OTHER deliveries to my neighbors here in Del Rio as well, they told me. That said, I had gotten a phone call from someone from RTG the previous Friday to tell me that the coffee and end tables I ordered and paid for were not in stock and would not be with the 16th delivery. Then I was told by that same person they would bring them on Friday, four days after my Sofas were supposed to be arriving on Monday. I said if that was the case, then it was okay to deliver the Sofas. When Friday came, no one showed up! So I called the salesperson in Frisco, Hussain, and he checked and said that they should not have told me that. The next delivery would not be until the 13th of January, 2025, I should wait until then! Well, that was a problem because I had already emptied my living room and now I was missing furniture that I was told I would have. I told Hussain that this wasn't our deal, that I was not given a chance to cancel the order and I would expect them to compensate me for the miscommunication on their end. He said he would talk to the manager, Jeremiah (by the way, I just called the Frisco location to ask for Jeremiah's last name and Deidra told me she was not allowed to give me his last name) and in the background I could hear Jerimiah talking to Hussain. Hussain was told to tell me to wait until I got my entire order and then to call him back, he said the store manager would "take care of me". I asked him what compensation he was talking about, what amount, and Hussain assured me they would take care of it. So, I finally got all my stuff, January 17th and called Hussain back (three times) and he said he would talk with Jeremiah. Two days later I got an email from Jeremiah offering me a $50 Store Credit, store credit! I replied that I expected something a little more in line with the delayed delivery, the amount of the order and the miscommunication. Jeremiah never responded. I called Hussain again and told him this was not acceptable and suggested a better offer. I sent him a text outlining what I thought was fair, concerning the circumstances. He said he would talk with Jerimiah. Hussain nor Jerimiah contacted me. I contacted the RTG Customer Service the 29th of January via email, with attachments, and Morgane Hinde from CS asked for more information. Here was my answer to her; What?????? I attached a document with 7 pages. I have attached them again to this email. This whole problem is that RTG has a disconnect from its customers. Processes that you built into a system that works for RTG, not necessarily for the customer. I feel like I've been steamrolled over. I'd ask Frisco why they won't call me back; they work for you! Please call me so I can fill in the spaces not understood. Well, soon after that, I got a call from the Frisco store manager, Jerimiah. He said that was all he could offer, take it or leave it. That when this happens with a customer, there is no consideration given. Nor read more

Everything about our purchase was smooth and easy; our salesperson, Dionne, was very friendly, attentive without being pushy, and made our transaction simple. We ordered a chair and received it within 2 weeks, which was quicker than promised. We'll definitely visit them for any future purchases. read more

We went in just to look at mattresses and our salesperson Sherry was super helpful! She was very knowledgeable about the mattresses we were looking at and answered all our questions with a lot of patience. I would definitely recommend her to anyone who isn't quite sure what they're looking for and would like to check out their options! read more

I had a mixed experience, but the end result was good. We needed a new couch and my wife found a nice one at RTG. We talked with a salesman who was very nice. We came back the next week and bought the couch. I was talking to the salesman about the price and it went from being on sale at $2,495 to $3,144. Obviously, I know that there is a delivery fee and taxes, but it didn't seem right. It is a 3 piece sectional sofa and there was a $87.79 delivery fee for EACH piece! From what I know, this is standard practice, but it still hurts. But, there was an additional $300+ charge for an extended warranty (it had a different name, I think it was called an "extended service") that they slipped in without asking us. There is a 7 day (I think 7) return policy if something is wrong with the couch upon delivery, but this was something else. This extended service charge was for a 2 year cleaning service. I didn't want this and it was very "shocking" when I told him that. He got his supervisor and then she gave me a sales pitch about the extended service, because they wanted me to understand what it was all about. They told me that 90% of their customers get the service and then told me about how I was going to mess up the couch and that I needed the service. I told them "no" again and that was the end of it. I paid for the couch and set a date for delivery. The guys who delivered the couch were GREAT! They were early and very professional and that part of the experience was smooth and hassle free. I understand that they are trying to make a commission, but it was underhanded to sneak in the extra "service" without asking and then giving me a hard time when I didn't want it. It felt like I was buying a car. The couch is nice, though. read more

Rooms To Go - This is what we are looking at. - Furniture Stores Near Me - Frisco, Texas

ROOMS TO GO I purchased the sectional "Catania". It is stylish. I like the look and my grandson's love it because it makes into a bed. BUT I have had for 2 months now, and it is still so hard or extra firm!!! It seems the seated cushions are 3 inches thick. I'm so DISAPPOINTED because I really like it. It's a light grey, and goes with everything. I am hoping it will soften with more usage. read more

Rooms To Go Stnads behind their furniture! I have had my furniture for some time and had a warranty claim. They exchanged my reclining sofa. But each time there was something unacceptable with replacements . Our furniture set has been discontinued. Rooms to Go credited our entire furniture set. We were able to purchase another living room set! Thank you Rooms To Go for standing behind your products! read more

Don't be tempted to buy anything here. Very high delivery fees for delivery and setup. Then they send damaged furniture out, and you're left dealing with trying to exchange it. The bed frame hardware was missing from our order, and my husband had to find a replacement and set it up himself. When I complained about this and that the fee I paid was supposed to be for setup, which they did not do, they offered me a $25 in-store credit. So basically a coupon in compensation. I've now had three scheduled delivery dates for the damaged furniture, but it has yet to be delivered. I spoke with multiple people in customer service and at the store level- all equally useless. They honestly don't care about customer service. I said I wanted to return the entire order based on the service level, and they said no, it was not returnable. BUYER BEWARE! read more

I ordered a coach with delivery. I only realized a couple of days later that the 5th supporting leg was never installed. They simply hid it on the side. read more

Michele Jackson was an awesome salesperson! She found us everything we needed for our new home!! Highly recommend. Looking forward to our delivery!! read more

DO NOT PURCHASE FROM HERE! If I could give this company 0 stars I would. I made an internet purchase of a bedframe that didn't advertise that a box spring is required. We got the bed frame and there's only 3 beams to support our new bed which would lead to damage from sinking over time so I had to buy a box spring which cost additional due to the lack of clarity. I spoke to two very rude reps who argued with me every point including their unclear description saying "if required" meaning the same as required which does not mean the same. Neither does that mean that if you don't have it already it's required. Wouldn't do any type of credit or refund past 48 hours. They don't let you leave reviews on the product either or give customer feedback or speak to a manager. read more

I've had the worst experience purchasing from RTG. First recliner couch was received sweaty. Then the second couch was extremely warped. I was advised to purchase something else. This was an online purchase from grapevine location. Had to contact the same store for order of something else. read more

Daniel was a pleasure to work with! I needed help getting a new couch and the entire process was a delight. He made my roommate and I comfortable and confident in what we wanted and listened to our needs. It was refreshing to have someone with great customer service and not just looking to make the next dollar. He actually cares! I will definitely be coming back to buy my new bed and other furniture in the future as well as refer him to others. Furniture shopping can be stressful when you are on a budget and he made it fun :) read more

I went to Rooms To Go on Jefferson Ave, in Newport News, VA. I want to thank Olivia Escobededo for listening to me when I told her that I wanted to buy a Full size, firm Beautyrest (FL EMINENCE) mattress. Olivia was very personable and didn't pressure me. She was very polite and didn't rush me. She was very organized and explained about the delivery and removeable of my old mattress. Thank you Olivia for the time you spent answering any questions that I asked. It was a pleasure working with you. Pauline Vona read more

I recently went to this Rooms to Go twice in search of new furniture for our living room. I couldn't decide between a sofa and loveseat, or a sectional. On my first visit, I was approached by Mayowa Samuel, he asked about my needs and helped me narrow down my options, I had tons of questions for him and he was able to answer everything. He was very friendly and also gave me time to look around on my own, he was not pushy or overwhelming. It felt good to actually look around without being pressured to buy on the spot. I told him I had to discuss it with my fiancé and that I'd return on Saturday to make a decision. He gave me his card and thanked me for coming in. As promised, I returned with my fiancé that Saturday. My fiancé wanted to look around and he was very indecisive. Mayowa was extremely patient and allowed us time to discuss our options in private, this was so nice because it really gave us time to think and measure the sectional to make sure it would fit our needs. Once we decided to buy the sectional, Mayowa checked us out and gave us our delivery date. He even helped us out with a deal on purchasing their protection plan, and gave us some sample cleaner solution. I was so thankful he was able to help us protect our purchase.    I recommend this Rooms To Go,  and I HIGHLY recommend  Mayowa Samuel for his great customer service. He gave us the attention we needed without being pushy or overwhelming. Our new Sectional is scheduled to arrive on March, 1st. I'll be sure to update my post and add more photos once it arrives. read more

Rooms To Go - Furniture Stores Near Me - Frisco, Texas

Rooms to Go delivered mattress to me today. This is so sad they took the time to load mattress in the truck and delver to my home. They failed to pick up the mattress immediateLu. Now I have to exhale dust and dirt from the mattress and plastic tonight. I pray that they pick up this mattress as soon as possible tomorrow. Some people and business just Do Not CARE about serving their customers. Some people work hard just to get home to see business like Rooms to Go put no effort to ensure all customers get quality services. Quality services to me only if they would have picked up the mattress today as son as they deliver it. They had enough time because after delivery left. I took the time to look at it and start taking plastic off dust and dirt every where. I immediately sent the delivery a picture and I was inform to contact customer care. They wants me to wait until 5/21. I told them I would cancElle's order if I can't have immediateLu service. Then I drove to Rooms to go and reported requested cancellation. I was told customer care person put in the computer replacement for 5/21 after I informed her no immediately services I want to cancelled. I experience continue lack of integrity from rooms to go. Now me and m daughter have to sleep with dust and dirt circulating from Rooms to go mattress and plastic. Quality services is more than an apology. It's about taking action, serving and implementation. Again, quality customer services let us remove the dust and dirt mattress in plastic out of the customer home to ensure safety and excellent service. Safety planning with this much dust should have been a priority. That's caring about your customer. read more

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I had a delivery scheduled one week in advance. The day comes and I never got my order, I work facing the window and was there all day and never seen a truck arrive but not only that, they stated they called and couldn't get ahold of me. I went to look at the order and they put my number in wrong so i wouldn't have gotten the call anyway. I asked if they can come back out, they stated no. The next avail date is 1 week out. I don't think i should have to wait that long for a mistake that I did not make. It's been a nightmare dealing with this and their customer service!! Looking elsewhere. read more

Beware of unethical business practice. Misrepresentation of furniture. Not a member of BBB. Do not buy from Rooms to Go! They have a no return policy that they don't mention during the sale. Even when I offered to buy something different, I got no return call from the manager. The saleswoman was so disinterested, she didn't even wait to hear my phone number. I now have a sofa and chair I cannot use in my home. I told the saleswoman they would go in center of room. She didn't tell me they had no backs. There is just a flap of material back there. They sell junk. read more

We purchased a matching set of leather upholstered recliner, reclining sofa, and loveseat -- a purchase of more than $3,000. We're satisfied with the quality of the furniture so far, but we were really put out by the pressure put on us to buy an extended warranty. I understand that extended warranties are probably the most profitable item in a retailer's toolbox, so they try to sell as many as they can. Before the sale closed, the salesman told us what a great deal the the extended warranty was. I politely listened to his pitch and declined. But then he continued and tried to make me sound stupid to pass up a deal like this. I again told him no thank you, and he asked to explain why. I politely stated that as a customer, I did not owe him an explanation. He then left for a minute and came back with a manager, who started repeating the same pitch the salesman had said. I interrupted and said no thank you , and he also asked me to explain why. I then replied that my patience had run out and if they didn't drop it, I'd take my business elsewhere. They relented, and I won't be going back. read more

I bought a sofa for over $1700 and it arrived with lumpy pillows and seat cushions so hard you couldn't sit on them. They were not this way in the store. Even the delivery person called it in to the company. Once I called the company to have them pick up the sofa and return my money they said they would only reimburse me 20% and would not give me my money back. BUYER BEWARE!!! WHEN A STORE WON'T STAND BEHIND THEIR PRODUCT AND GIVE YOU A REFUND YOU SHOULDN'T DO BUSINESS WITH THEM. On top of this the salesman named Thomas assured me I could return the product !!! read more

Bought a large picture for my wife and I anniversary. They delivered and when we took the cardboard off that's supposed to protect it the movers obviously dropped it and put on to cover it up hoping we wouldn't notice it! I paid $409 for the picture and a reasonable fee for delivery but when talking to customer service they acted like they cared but they didn't. I spoke with "Terry" which she said "maybe it was made that way"? RTG do you just hire anyone? Regardless I sent customer service pics of the damage and then someone "Anthony Jones" 3 weeks now and nothing! This is a no class furniture store and they really should move out of Frisco or hire quality people because I'm just one of many customers that I'm certain will never shop there again!! I have bought from Nebraska Furniture and will continue but please don't shop Rooms to Go!! If you do someone right they might tell someone but if you do them wrong they'll tell everyone!! I'm also posting this with the Better Business Bureau! read more

Rooms To Go - Damaged product - Furniture Stores Near Me - Frisco, Texas

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Was sent a damaged item and now will continue to ignore me already 3 months a still manager continues to ignore me. Spoke to Peterson who basically lied and I continue to have a broken item. read more

I had the greatest sales person ever. Collin Taylor was friendly, patient, and a knowledgeable resource for picking out all of my furniture. Of you go to Rooms to Go Frisco ask for Collin, you can't go wrong. read more

We were guaranteed that our bed was in stock and ready to be delivered. We purchased the bed on 07/11/2021 and our receipt confirmed our 08/14/2021 delivery date. On 08/10/2021 we received a call that our order is now delayed by two weeks (the order that was in stock). Since we cannot wait two weeks to have a bed to sleep on, I told them to cancel the order. I was informed that I would only receive 80% refund. Even though it the fault of Rooms to Go that they are breaking our agreement. I was told they could "push the delivery date" as long as they need to and I would still only be able to get 80% refund. DO NOT purchase from Rooms to Go!!!!! read more

Horrible experience! Ordered a $400 nightstand and 3 defective items later they offer a $30 credit void my warranty and make me keep the item as is. On top of that the bed from the same collection came with mismatched side rails twice! Tried to get me to deselect a new set but I explained I hired an interior designer whom designed that room and already shopped for the decor. I would have been out a significant amount of money to have to start over, and I know they don't have any other white modern bed other than the one I selected. Buyer beware!!! I have given them 3 attempts to make this right and I'm done! On top of that I have to keep the crap they falsely advertise. read more

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Best shopping experience ever!!! Ask for him and you won't regret it!!! Awesome customer service!!! read more

Rooms To Go - Furniture Stores Near Me - Frisco, Texas

Oh my gosh, I wish I had checked here before I purchased. But I figured a furniture store is a furniture store, right? But other comments about delivery and customer service are spot on. Don't buy here. I told our otherwise pleasant salesman (Miguel Pimentel at #2106) that the reason we were considering RTG over an online company was because RTG hauls away old mattresses. Also told him we were replacing because our mattress was 15 years old and garbage. Found out AFTER DELIVERY that old mattresses have to be pristine for hauling away. No returns, no refunds, no attempt at any form of customer satisfaction. Will order from Tuft & Needle next time. read more

I am really disappointed in the RTG service and products. First: I bought a Lawson Landing sofa, loveseat, and ottoman. I weigh 100 pounds. After sitting for the first time on the sofa I have left permanent indentations on the seat and back. Cheap foam. Second: Three Southdale bar stools were delivered UPS. All three backs were nicked and gouged and a screw hole on the base is defective. I had to send email to "Special orders" and haven't received a reply. I have no idea what is going to be done about this. Third: I received 6 Loft Side grey side chairs for my dinning table. The salesman told me the iron was black, it is not, it's brown. The fabric is not grey it's tan. My color scheme has been ruined. Then RTG scheduled too many deliveries for the day and the truck arrived at 9:10 pm. My delivery window was from 3-7 pm. Calling the store is impossible to get thru. I advise shopping elsewhere. I will say furniture shopping is discouraging. Nothing is in stock and most pieces come UPS and needs assembly. What happened to customer service and full delivery? read more

My expensive nightmare. 9 months after I purchased an expensive (for rooms to go) sectional and the extended protection plan, one of the powered recliners stopped working. I requested service (10/19/21) for this and a few days later found out it would be about three weeks for a technician to come out. The "technician" arrived on 11/8/21, pushed the control buttons and said it was the motor and he would need to order it. He did not leave any paperwork. On 11/16/21 I replied to their customer service email asking for an update. Their response: "Thank you for contacting Rooms To Go! We are truly sorry to hear of this situation. After reviewing your order our records do indicate that a new motor is needed to repair your recliner. The motor was ordered on 11/15 and will ship directly to you; if in stock it will ship out within 3-5 business days, however if it is not in stock it may take 90-120 days to ship from the vendor. Once you receive it please reach out to us and we'll be happy to schedule your service appointment to have it installed! Please let us know if you have any further questions" So it took them a week to order the part and I may have to wait 120 days. As of 12/2/21 the part has still not shipped. They will not replace the effected piece of sectional so we have to wait with a half-reclined piece. No surprise they are not a BBB accredited business with a 1.16 out of 5. Avoid this company. Wish I had read reviews beforehand. read more

It would be a big big error to step in this establishment at 5551 Hwy 121 in Colony Tx. The sales lady was so rude that we walked out within 2 minutes. She lost a big time commission since we bought a new house and were looking for the furniture for the whole house. Good luck to that rude lady read more

As another reviewer noted, the map is displaying incorrectly for this location. It's actually at SH 121 and Parkwood; the map seems to think it's way away from there. At any rate, this store is big. They have a lot of furniture. Their quality seems to tend better than, say, Roomstore, but the prices are a bit higher as well. This location is in a pretty competitive area, with Ashley, IKEA, and Haverty's nearby, as well as some specialty retailers like Cost Plus, Zuri and the Amish Furniture Showcase. But I digress; RtG has a tremendous amount of merchandise on display, with prices clearly marked as well as popular options pricing (leather instead of cloth or the reverse). The salespeople are ready to help but don't hover. In the end, we didn't buy today, but we'll likely be back if we need something else for the home. read more

This is a great place to go if you need starter furniture for your first home or apt. however, if you are looking for high quality materials, comfort and appealing design this is not the place. To be fair they do serve a need but its not long term furniture. If possible invest alittle more in higher quality furniture and it will last you along time. read more

We purchased a set of RTG furniture in 2017, Loved the look but within 6 months the cushions were sagging terribly. Since we were under warranty we asked for another sofa to replace. They claimed it was regular wear and another of the same sofa would do the same thing. They told us to pick another sofa set and we could pay the difference if there was one. There wasn't really anything else we wanted - but we found one that was tolerable. It looked like leather (was not - but sales person said it would wear as well as leather AND that we should get the warranty to protect ourselves) We decided to bring the Sofia V. modern light grey sectional home took some solace in the fact that it would be easy to clean. Before the financing time period was over the "faux leather" was peeling off on every piece of the furniture. Very frustrating - after I took photos and sent to RTG they said that our warranty wasn't for cracking or peeling. We will never buy from this place again. DEFINITELY DO NOT buy faux leather furniture and think the warranty will cover you in case of poor wear. read more

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Three weeks ago, we went to RTG to get two rooms of furniture. We needed a bedroom set for my parents who were coming for graduation, and we needed a new set for our living room. Everything was delivered and put together with no problems. The delivery guys were fine and everything seemed great. Until we started actually USING the living room furniture. It was HORRIBLE. It exacerbated the pinched nerve in my neck and soft tissue issues in my hip and back. We couldn't do anything about it until graduation had concluded but as soon as we were able, we went back to RTG to get them to take it back. Little did we know there was a NO RETURN POLICY. I have never, ever been somewhere where there was not a return policy. I mean, I can't even SIT on this furniture, so why would I keep it? After a huge debate with their office people, the best we could do is get a NEW furniture set (which actually INCREASED the amount of money we ended up spending there) and now have to wait a week and a half for it to be delivered. And I was told that by "allowing" us to "return the furniture" and "get a new set greater than or equal to the cost of the first set" they were being generous. Yeah, generous. I had to spend frickin' $800 MORE and I'm certain I'll STILL be stuck with crappy furniture. Oh, and if this furniture is just as bad as the first, I will NOT be allowed to return it for a different set. I guarantee this furniture will be just as bad as the stuff I'm "returning". Thanks for nothing RTG. Your company and your policies are some of the crappiest around. read more