Beware, hidden fees! I've been a long-time customer & fan of Root but was recently charged a late fee. The kicker is that they didn't even notify me. I noticed the additional amount on my credit card and had to call their customer service to get clarity on the discrepancy with what I was quoted for my premium. Customer service reps super friendly but not empowered by their leadership to make things right. Sadly, I had to cancel my policy and find another insurer. Frustrating experience. read more

WORST INSURANCE COMPANY OF ALL TIME! THIS COMPANY IS A JOKE AND SHOULD LOSE THEIR LICENSE TO OPERATE! A TOTAL SCAM COMPANY! We have full coverage on our vehicle and for one month they did not even get back to us about the claim, they did not inspect the vehicle, then they just emailed us and denied the claim! Do not ever, ever, EVER use this company, they are a bunch of crooks and frauds! Catherine Williams in the claims department was an absolute terrible, horrible person to deal with & a totally nonexistent employee! Called us back once out of 24 times! And the supervisor, Nick Burns, just lied to me over and over and OVER about why the coverage was denied! We have FULL coverage! ROOT is a total MAFIA of insurance companies! DO NOT EVER BUY AUTO INSURANCE FROM ROOT INSURANCE!!!!!!!!! STAY FAR AWAY!!!!! YOU WOULD GET BETTER AUTO INSURANCE FROM A VENDING MACHINE IN CUBA!!!!!!! read more

Root Insurance Agency - Example of how bad root Insurance is - Insurance Near Me - East Haddam, Connecticut

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WORST INSURANCE COMPANY OF ALL TIME! THIS COMPANY IS A JOKE AND SHOULD LOSE THEIR LICENSE TO OPERATE! A TOTAL SCAM COMPANY! We have full coverage on our vehicle and for one month they did not even get back to us about the claim, they did not inspect the vehicle, then they just emailed us and denied the claim! Do not ever, ever, EVER use this company, they are a bunch of crooks and frauds! Catherine Williams in the claims department was an absolute terrible, horrible person to deal with & a totally nonexistent employee! Called us back once out of 24 times! And the supervisor, Nick Burns, just lied to me over and over and OVER about why the coverage was denied! We have FULL coverage! ROOT is a total MAFIA of insurance companies! DO NOT EVER BUY AUTO INSURANCE FROM ROOT INSURANCE!!!!!!!!! STAY FAR AWAY!!!!! YOU WOULD GET BETTER AUTO INSURANCE FROM A VENDING MACHINE IN CUBA!!!!!!! just look up their reviews online, they do not pay out claims, all of their reviews are 100% negative and horrible! read more

This company is a joke of a Insurance company. Adjusters fail to communicate. They could careless about your compensation on your car. Stay away from this company. And hope you dont get hit by one of their policy holders. It will be your worst nightmare!! read more

Thieves don't use will steal money buyers beware they took my deposit didn't send card never got car then still continued to charge me for car never even test drive over 500 took still trying scam don't get this insurance read more

Canceled my policy 2 weeks after paying then the won't get me a full refund for what I paid and agent was rude

I had root insurance and was in a total loss wreck in December of 2025. I was assigned Daniza Giles as my agent. For two weeks I could not get ahold of Daniza, had no rental car even though I had paid for coverage, and had no updates on what was going on with my car. When I asked for a new agent that would respond, root refused to assign me a new agent. I had to call everyday for two weeks to finally be able to speak to a supervisor that finally helped me and got me into a rental and got the loss moving on my car. Now here we are in April, i have a new vehicle and new car insurance so I would no longer have issues with Root. As it turns out, I was pulled over after an officer ran my plates only to tell me my license was suspended in March due to Root's negligence in submitting the certificate of coverage to Indiana's BMV, so now it looks as if I had no coverage at all during my accident! Wouldn't you know, Daniza Giles was responsible for submitting it and never did. Wouldnt you also know, Daniza is conveniently not in the office again for another week and no one wants to help me get the form submitted to get my license unsuspended. As well as pay $250 in fines for a suspended license that I should have never had. Two kids and a full time job that I cannot take to school or show up to work now, and root wants to play with people's lives and wellbeing. I will have a lawyer involved if it has not been submitted to the BMV by April 15th. Would never recommend this company to anyone, for any insurance at all. A joke of a company is all it is. read more

Root Insurance is The best Lowest Insurance ever and all app based i put my info into the app and vin get a quote edit all the stuff i dnt want to pay for only what is legally required and boom pay and done instantly have insurance in app you can wait for paper in mail or print instantly at home or just pop it up in app to show officer if needed A+ - BMW328i 2011 read more

RUN FROM THIS HORRIBLE COMPANY WHO STEALS CUSTOMERS MONEY. I signed up with them at 11 pm and the next morning canceled it due to THEIR ERROR and they kept almost $100 claiming it was "fees" ~ fees for what? I talked to so many people and they refused to give me my money back so i will make it my mission to warn other consumers. read more

Raises rates every 6 months no matter What. Absolute rip off. Literally go Anywhere else.

Spend more money elsewhere! I filed a claim with Root Insurance in October 2024, and I am still awaiting a resolution. Neither my repair shop nor I have had any updates or communication in an attempt to resolve a claim under a fully paid policy. They have stalled by "requesting additional information," and now they are completely unresponsive, leaving me without a vehicle despite receiving a guarantee of coverage because I have made all necessary payments. They save you money upfront just to cost you 10x more than that in the event you actually have to use what you pay for! read more

Scammers to the fullest and full of crap I got in to a wreak last year of early December some driver hit me she was driving on a one way and hit my car hit them up they where helping me out to the fullest I was supposed to get my car car back after the auto collision center was working on it ran just fine other then the mirror issue that needed to fix and how ever now they can't turn on my car and roots tell me lol it's a my issue .... When they picked up my car a DAY after the wreck and still haven't see my car deep in my gut I feel like they don't want to take full accountability? For there fault what's even funny they even told me to go give it a jump when I'm not even a car kind of person or Mechanic, kind of guy read more

Here's a quick way to see if root are a good insurance option for you, Call your local body shop and ask them if they deal with root insurance? On the 10th of July, I asked my wife's nice to drive my ford bronco sport from Louisville Kentucky to Richmond Va, she had an accident on the way and has admitted fault already, root insurance say they can't process the claim because I can't prove residency in Kentucky, I've given them my t-mobile phone bill and offered them a bank statement and a commercial auto policy but they are insisting on a utility bill that I don't have because all bills are in my partner's name, as I'm 450 miles from home, I have had to have the repair shop (affordable body works) in Richmond Va to deliver the vehicle to my daughters driveway because they said they were not getting a response from root insurance, I've since purchased just over $4100 worth of parts from fords and am now in the process of repairing the vehicle from studying YouTube videos. My premium with root insurance just went up to $310 per month and I'm 52 with no previous convictions or claims, the list of bad complaints on their google business profile is breathtaking to say the least, never mind all other platforms. It seems like I never really had insurance in the first place and being charged $3600 per year can't be fair, can you imagine how many vulnerable people are being taken advantage of by this company. And don't get me started with the claims expert (Jeremy Evans) he is so talented in the art of aggravation, he will blow your minds. Warn your friends and family about these Grifters. read more

Horrible insurance company. If you want to deal with more problems after getting in an accident then get insured by root. The people working here are lazy as in they will take there time doing anything no adjuster will ever give you a call back they don't respond to emails or care about the voice mail that you left. At the end of this horrible situation dealing with root insurance they didn't even fix the damages on the car. Save yourself the trouble and don't get root insurance. read more

Don't use root insurance. Filed a claim with them They made false allegations, then requests my phone records and banking statements Wtf does that have to do with car repairs? If you enjoy being treated bad by a company you are paying for service, then by all means use Root They are awful, worst experience I have ever had read more

Tried to buy a vehicle off of Carvana. They require you to get insurance through Root. I got the insurance 2 days before I was allowed to pick up my vehicle from Carvana. I had to take the vehicle back because Carvana lied and said it was a 4WD and my mechanic said it was only 2WD. These two companies are in cahoots of ripping people off. Avoid them both! I'm still waiting for my down payment from Carvana and Root Insurance would only give me back $50 out of the $130 I paid for 2 (count them) two days of having the vehicle. Ridiculous! read more

I've been a long time customer of Root, but here recently I was hit by a city bus, and it was the drivers fault, admitingly. Well the city has their own insurance company, and I wasn't going to wait on them. So I had to file a claim with mine (Root), and to let them go after the city bus insurance. I put my car into the shop, got my estimate, and left it up to Root to get this worked out with their insurance. I called Root a couple of different times, to find out what the status was. They informed me that they weren't able to do dilegence. They hadn't gotten the police report, nor have they gotten in touch with the city's insurance company. They had fallen completely thru the cracks, to get anything accomplished. Meanwhile, the shop had completed my car, but when I went up there, they told me that my insurance had not followed thru with their insurance, so I would have to pay my deductible ($500), in order to get my car out. I'm a disabled senior, living on fixed income, which isnt much, but I managed to get the money, to get it out. This has been over a year, as I thought they would settle up with them, but nothing has been done, and so now I have a at fault accident, just because they didnt follow thru with this claim. They don't care as long as the claim gets handled, your fault or not!! read more

If I could give zero stars, I would. I had an awful experience dealing with this insurance company after one of their drivers caused an accident. Instead of taking accountability, they tried to pin half the blame on me, even with clear evidence to the contrary. Their customer service reps didn't seem to understand basic claims processes, and no one could provide consistent answers. I was told my claim was a "top priority"--that was clearly just a scripted response. The manager never returned my calls, and nothing ever progressed. Completely frustrating and a waste of time. This company does not operate in good faith. read more

I got this insurance for my daughter, she subsequently sold the car. They were informed and STILL continued to charge me. They are a dishonest company and should NOT be trusted! read more

Signed up online for $1233 for 6 month policy. They charged $1233 and the second month $1400+ auto withdrawal with no consent. Called customer service, they told me I signed up for a $7000+ for 6 month policy and were no help at all!! Fraud claim filed at bank, Root is a scam, fraud!! Is there a zero stars read more

Root is definitely 0/10, I'd go lower if possible. Joel Amaya was rude and lacked professional customer service skills. I had expressed my preferred method of communication due to my job and it was ignored. Steven was nice and helpful until the end. It took two months and two rental cars to get our vehicle back. We had to pay out of pocket for most of the rental due to root dragging their feet. What started with a coolant leak turned into a nightmare. Would not recommend to anyone. read more

I have been dealing with Root since Aug. I purchased a car in Aug of 2024, 3 weeks later I had a cinderblock in the middle of the road that totaled my vehicle. I purchased a new vehicle after Root deemed it a total loss. I requested a Sales Tax Affidavit (per multiple DMV's advice) that they are required to give me one on the amount they payed out for my vehicle and they are refusing! They say they aren't required to give me one on 3rd parties.... I was the only one in the accident, in the vehicle I owned, & only one on the insurance policy. So now I am stuck paying sales tax on another brand new car! WORST company I've ever dealt with. read more

It is VERY UNFORTUNATE that your company do not allow "valued" customers to pay with more than one payment methods. It is VERY INCONVENIENT. Not having empathy and understanding for customers to give a courtesy fee waiver also shows your lack of appreciation. With the rate of your unprofessional customer service, non-appreciation for customers, and inconvenient payment options, I GUARANTEE that your insurance company will not last long. Thank you read more

the wort insurance ever! I claimed towing for reimburcement (from $500 they assured that will reimburse $100) its been more than 3 months and no response! After 6 months price should be recalculated, but instead it turned out even more expensive SCAM!!! read more

If I could rate them lower I would. I was in a no fault accident, was hit by a root insured driver, the company is horrible. Low balled my totaled out vehicle, waits till end of business day to respond. Have carseats that need replaced, which as of today is now going on 5 weeks and are still not replaced. Currently waiting on correspondence of agreement of settlement which was not good. Pray for your self if some is insured by them. I'm glad I have an attorney for my injuries. This company is horrible! read more

Got a new policy for 500.34 then a month later they increased my policy to 679. for no reason .

I was returning home from helping my grandmother move down in the Bay area I stopped in willows California at a park to stretch my legs and use the restroom while being gone for 15 minutes my car was stolen. It was a weekend therefore I could not reach anybody in claims to get a rental car so I had to have my girlfriend come get me here it is 3 weeks later I still haven't received a rental car the claim suggestion has done everything but help me then goes on vacation I have yet to receive even a phone call to explain what's been going on I had to retrieve the police report my previous insurance company was progressive when I switched from progressive to root in February when I filed my claim with root they said I still had an active policy with progressive in that they weren't going to cover it so I had to get a denial letter from progressive before they would even consider a rental car I wish I'd never would have switched this has been the worst experience ever and I hope people see this and don't go switching to root just because it's a little bit cheaper. read more

Root Insurance got me into trouble. As I write this review, my car registration is suspended, and I'm assessed a $200 fine because Root Insurance failed to send an FR-12 verification of my insurance to the MVA. I paid for my insurance, but the job wasn't done. The policy was from 11/15/2024 to 12/13/2024. I can't drive right now because of the mistake Root Insurance made. Now, I have to wait for my appointment with the MVA to see how to handle this. Each time I call Root customer service, it seems like I'm disturbing their day. They still can't send the FR-12 to the MVA. Please stay away from Root; it's a scam. read more

ROOT insurance started out good until someone cut in front of me and totalled my car.Everything went good until my PIP on my Root policy had to pay for my injuries and appointments.One month later,Root dropped me from their insurance. Be careful with Root.If you get in an accident whether your fault or not,expect to be dropped from Root. read more

Your insurance sucks, I got score 9/10 in the "driving score" and you upgrade the price $200 more? Like the the hell. I was already paying almost $700 are you guys NUTS. Canceled and NEVER coming back or recommend to friends and family. read more

They are just the worst. Customer service is so hard to get a hold of. Then when I did acted like it was a chore because we couldn't get my son added on by ourselves. Next they stated they are cheap well I paying close to 500.00 a month. So I shopped around and got insurance for myself, husband and even teenager (who just started driving) for about 170.00 dollars cheaper a month So beware of this company. read more

I have never seen a company so shady as Root I surance I have been dealing with with them for over three months trying to get reimbursed for rental car, unbelievable, Everytime I cal I'm told they are sending me my check, after three months still no check. They even send me email saying they will mail it out in 24 hours, still don't receive it, when I call they act confused and don't know what the problem is...Really, your trying to scam people. It's disgusting. Beware.. if they owe you money, you will probably have to sue them to get it. read more

I Hate this company. They are a lying fraud scam. Avoid like the plague. They make you download an app to track all your movements. I did and did everything they wanted me to. I only drive about 2-3x a week and the entire time my score stayed between 8-10 which they called great - perfect. Then without any explanation they cancelled my insurance and wouldn't tell me why. Even though my final driving score was 8 (Great!) and I Barely drive. They are a fraud just trying to steal your information and your data Waste of time and money Avoid at all costs. I then wasted an entire Saturday trying to get new insurance ASAP and Geico was way cheaper than them! What a joke. Avoid at all costs. read more

Root Insurance Agency - Shows their invasive lying app - Insurance Near Me - East Haddam, Connecticut

On Aug 4th I went to sign up for insurance on my 2018 Hyndai Elantra to start on August 7th. They gave me a quote. I paid, but then in my welcome packet I got on August 4th, it showed that it was for a 2007 Hyundai Entourage that I sold 3 years ago. I do not even have the information on that 2007 car, so I am not sure how they got it. I tried calling right wasy but no one was in the office until Monday. I went to cancel on August 4th and submitted that but the only day they allowed me to put down to cancel the policy was for Monday August 7th, the day they policy starts. So, the start and stop date were both on the same day - making it null and void. When I finally got through to them on Monday by phone, they said they could only refund me $312 out of the $363 that I paid. WTF am I being charged for? They didn't insure anything, and not even the right car. I want my $51 fee back. I will never use this company. I found another company. read more

They offer very competitive rates. Read the reviews and most complaints are typical if you're not familiar with Insurance. As a licensed insurance adjuster I'm glad to have found them when the big names overcharge! This company is here to serve what the big names won't. read more

I switched and tried root for a month. They did the whole app driving thing and somehow determined my policy should go up 38.00 from what they quoted me for the first month. I cancelled the policy and was charged 105.00. An unauthorized charge. I never agreed to this charge and never gave them the authorization to charge my account. They literally charged my account after the policy was terminated. I called to get my money back and the rep literally told me they don't offer refunds. So I asked, "So you're taking my money with no explanation on why". He said file a complaint. I will, I'll file a complaint with NAIC who happens to be my employer. read more

As a business owner I have the opposite of pleasure dealing with 2 root insurance claims recently, 2 which left my customers upset and one case hysterical. To be honest I am not sure how they sleep at night. They skate their way out of everything possible and low ball the shop trying to fix the customers car. For all those people out there do yourself a favor and STAY AWAY FROM THESE CROOKS read more

When I cancelled my policy I was charged a $35 fee after the fact, when I called to let them know they made a mistake they said oh yeah we charge a cancellation fee, when I told them I wasn't told this, they said yeah its in your policy, I got ripped off again. read more

I got into an accident on 7/19 which was a Friday. I called my insurance immediately to set up a rental and explain what happened. Apparently, the office is not open on weekends, so I didn't hear anything back from anyone until the following Wednesday. It took a week to get put into a rental. I was stuck at home for a week with no vehicle. Luckily, I work from home and can use Instacart and DoorDash, so it was not too bad. It's been almost a month, and my adjuster, Jerome, is the bane of my existence. He doesn't communicate or return phone calls. It took him 4 days to provide an estimate on my car, when the turnaround time was 24-48 hours. They had to pick up my car from a tow lot in TN to take to KY, and that took almost 5 days for whatever reason. My claim still has not been processed almost a month later, and Jerome hasn't FedExed our paperwork that should have been sent out a week ago. I've called 3 times about said paperwork and received no callback. His customer service is literal trash. The only one I've worked with who is remotely competent is LaToya. She has been a gem and made getting new car seats for my kids so easy. I'll be switching as soon as I can. The lack of customer service over the weekends was an absolute deal breaker, and if I could have switched weeks ago, I would have. But alas, I'm stuck at their mercy until Jerome decides to finally finish processing my claim. read more

Absolute scam! Anyone who'd recommend this company I can guarantee has never had to use them. I purchased a 2019 Toyota 4RUNNER TRD OFF ROAD PREMIUM on the 12th of last month, 10 days later a 6 point buck jumped infront of me while going 80mph on the Turnpike heading to work. I paid $43.3k for the truck, in absolutely immaculate condition, which is a great price. After tt&l I have about $46k in the truck. I've been arguing with them for almost a month now, as the most they're willing to pay me is $38k. Someone please explain how a vehicle can depreciate that much in 10 days, and less than 1k miles?... When I reviewed their offer, I noticed some huge discrepancies on how they came up with that figure, and when I questioned the adjuster about it he even agreed it didn't make since, and just said, "I'll try to get an answer as to how that happened". Needless to say, they haven't given any answers. They're just trying to wait me out and play hardball. All of the "comparable vehicles" they used, they "adjusted" the value DOWN by the exact same amount, $3,252, for their "condition", regardless of their actual condition, that can't be a coincidence. Also, one with 20k less miles, they adjusted the value down by over $1,500, one with 20k more miles they adjusted by over $1,500, and one with 10k more miles than mine they adjusted the value UP by $500. There's absolutely no making sense of that. Trust me, these people are scam artists! They are cheap, but remember folks, you get what you pay for in this world. I hope none of you ever need to file a claim, because you'll regret the decision of using them. This was my first time purchasing a vehicle on credit, my first accident, and I was in no way at fault, it was an act of God, and they've treated me horribly, and because of that I've been stuck without a vehicle for a month now. 0/10* read more

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