All I want to do is see my billing history and payment agreement for my coastal Carolina bill. No…read moreone at the phone numbers answers. Their online portal does not offer that information readily and is frankly an old website concoction. I hope to never do business with novant again. I work for a large medical institution and trying to get this information is ridiculously difficult. I have also written webpages from scratch in the past and frankly there's is not customer friendly at all.

I went in this week because I had strep and needed to be looked at by a dr. The lady told me they…read morewill only do a covid and or strep test. Strep test for 185$!!! I already knew I had strep and just needed to be looked at and get antibiotics. On top of that the waiting room was completely empty. And she said it would be an hour wait. I went to a real doctor. I called and they told me to come in immediately. No wait time. I was taken care of and proscribed what I needed without the extra cost of a test. The doctors office on midland parkway is the place to go. Saved allot of time and money not going to Doctors care walk in clinic.

Check in was smooth. The front desk staff was efficient, but when we came to the back it was too…read moreslow. Concrete mixes and pours faster. We were here for 2 1/2 hours for x-rays and some pain management. The physician was really helpful and pleasant, but urgent was more like extended care. We were there so long I was waiting for admission to a bed. Not a bad experience, but time consuming unnecessarily.

Today was a very relatively short wait. One of their employees Robin is very efficient. She assures…read morethose who are veterans use pharmacies that a veteran friendly. Overall a very positive experience

With 3 kids who live in Summerville, I spend far too much time in here than my health insurance and…read moremy wallet would prefer. In the last two years, my oldest son broke a wrist and had to come in for a concussion protocol (two separate incidents!), he needed some stomach issues checked out, and last night my youngest son had to come in for a broken arm. Dr. Klein and Dr. Howard, Nurse Chloe, and a few other folks who I didn't catch their names were all awesome last night. Despite being a bit short handed, my son was seen extremely fast and received outstanding treatment. I truly appreciate that Dr. Klein took the extra effort to consult with MUSC, it was a bad break, and it turned out that transferring him there was the right move, they needed to do a pretty intense amount of work to get his arm right. Each time I've been to Summerville Medical Center, I felt things went well, paperwork was minimal, and wait was short. While I never want to come here again, I'm sure I will, and I'm grateful and appreciative to the hardworking team who always manage to get my kids right. J.Ja

The ER, Dr. Graham AKA doctor G was very considerate and understanding and also asked all the right…read morequestions like what did my child eat and when was the last time he ate and has he ever been in this state before, my son came in on a stretcher completely out if it, I told them my son had never looked like this an He's at home with me every day. He's never been sick Since he was 9 He's a 20yo virgin That builds computers and programs them Dr G was very helpful kind and considerate. He also asked me all right questions like what did my he would not eat anything else afterwards and he got sick. he told me his head was hurting and his stomach. I felt comfortable about this hospital until I was sent to (Dr. Mei) in ICU who was very NOT concerned I had to call the hospital advocate to let them know I'm not getting any status updates on my child. The advocate reach out to me and let me know that he spoke with the hospital and someone will be letting me know what's going on with my son in the told me that he reached out to the hospital and they should be contacting me about what's going on with my son I was contacted and I also was told that my son had (PCP ANGEL DUST) in his system. My child was with me 24/7 we have video footage leaving our home in Georgia that has cameras it shows my son packing up the vehicle healthy and happy. he drove us to Charleston from Orangeburg, where I got something to eat when arriving to Charleston my son said he was hungry so he pulled up to Taco Bell off Ashley phosphate 7373 Northwoods Blvd my son ordered three bean burritos and Dr Pepper my son is also a DoorDasher He did only 4 dashes and he started to say my stomach and my head is hurting. I figured he just didn't wanna work dashing I also had an appointment at 11 o'clock to view a place off of Ashley phosphate and Dorchester Road so I told him it's fine. We stopped at Captain D's on Ashley phosphate only I had food There My son was sick and told me he did not want to eat again. We made it to the appointment at 11:01 the man who was showing the place asked was my son. OK I told him he told me he doesn't feel well. A friend' of mines saw my son . She said what's wrong with him you need to take him to the ER. He doesn't look well. I told her he's just some water and some ginger ale. He needs to go lay down. He said his stomach hurt and he has a very bad headache when I finally got my son to the ER it was after a friend says he looks as if he took something. I told her that's impossible. Isreal got sick after eating and has been laying down because his head and his stomach hurt it was after the third person said he has something in his system. She asked has he taken something. I told her that's impossible. my son does not do drugs I know that he tried CBD and he was with me his mom all day he packed the car. He drove the car. I did not drive until he sat down to eat his burritos in the back seat of the car. when taking him to this hospital the only doctor that made me feel like you weren't judging my was Dr. Graham a.k.a. Dr. G the emergency section because upon arriving to ICU and I tried to explain to him who my child was since we are not from here and I also wanted to see how my child walked to our vehicle put all our suitcases in the car. He was wearing the same clothes that he is right now he's been in the car with his mother the whole time and he only ate three burritos and he started acting crazy like 2 to 3 hours later. I felt like they all were judging my son I also felt cornered when I followed security, and the police to ICU where my son was in room 3 and watch security and the police go through my son's wallet to find a small bag of CBD I had to let them know I was in the room so I said (is my son stable). Everyone looked back police an security as well as the nurse to say yes, and it was protocol to search my sons clothes cause smell like mj and now they have to throw it away. I didnt care. I was only concerned about my child's health as the nurse should have instead of calling for the police and security. should be concerned on why was his sodium dangerously low levels and his potassium DR G told Me this They also took my child's blood so they can see what was going on with him telling him how I felt concerned I guess when 2 doctors 3 CNA's the manager, the security have to be in the room. Dr Mei also gave my child Ativan Telling me it was necessary because he was acting psychotic. There's a lot of problems with this situation, but I've already handled it by calling detective DHEC and police support. I did not like how he assumed my son did drugs or his CBD would have been laced if he would listen to the patient the patient mom would have been trying to work with calling the police so I can get a report from the because my son had been poisoned

This place really helped me when I broke my foot and for a plethora of other sicknesses.read more

Found myself here in support of a family member. My first impression upon meeting the doctor was…read morenot great. He seemed condescending and definitely seemed as if he was speaking down to us, almost as if he assumed we couldn't comprehend what he was saying. He kept the door to the room open and stood in the door way the entire time (only feet away from office staff) while discussing medical issues/symptoms (what happened to HIPPA?) What happened to patient privacy? It was strange behavior. The location seemed clean, they weren't crowded and it didn't take long to be seen. Perhaps some doctors here are better than others but I was literally wondering if this guy was a real MD....

Was in town visiting my 81-year-old mom and served as her chauffeur for the six weeks I was in…read moretown. After a visit to her heart doctor and a low heart rate, he recommended a stress test. Driving downtown scares her because of the traffic and unfamiliar roads. Everything has changed so much over the years so it looks completely different that when she would go to MUSC before. I don't mind taking her since I lived downtown for much of my 20s and know the area well. When we arrived we decided to do valet parking, which was $10 and well worth not having to deal with it. We were in for her appointment for about 45 minutes. The lobby was comfortable but I noticed people sitting way too close to each other and they weren't together. I found a quiet corner and stayed away from the crowd since I haven't had my Covid vaccine. When she came out, we went to get our car and the valet guy said 'did you know it was only going to be a little while? We could have left your car here?' I understand he didn't want to hike to get our car, but it's your job. Anyway, we got the car and headed out. MUSC has done a nice job keeping the hospital neat and clean. The staff is friendly and the care of course is top notch!

The billing/coding practices of MUSC are garbage. I took a child to the children's after care on…read moreLadson. Out of pocket cost to me of that trip after my $30 copay: $223.11. Took another child a week later to Roper Urgent Care where they tested them for covid, flu, etc just like at MUSC children's after care... Total cost: my $60 copay only. MUSC billed as hospital outpatient where Roper is billing as an office visit. Save yourself some money and find somewhere else to go.

First experience with this hospital and I am at hour 3 in the waiting room with incredible pain…read more I'll not be coming back.

I've been a few times. They aren't the best. I went in for what I assumed was strep. (I got it a…read morelot as a kid and do know what it feels like) she said it wasn't and gave me some antibiotics, then I had to come back two days later and the same doctor then said I had strep. Most recent experience I went in for what I just assumed was a rash. She then took less than 10 minutes looking and just said "it looks like herpes" and was immediate to check and put me on those meds. I corrected her and said that it can't be that and she gave me a different topical cream and that has worked so... not Herpes. It just feels like they want to diagnose me with something more. Felt like a up-sale almost

Do you hate waiting at urgent care?! I do! That's why I chose this MEDCare location! They let you…read morecheck in online and even choose your time to be seen! I hate waiting in line at the doctors office when I'm sick and especially at urgent care because you're never sure how long it's going to be! It was so nice knowing when to show up and they even sent me a text 20min prior telling me it was almost my turn. When I arrived I checked in on an iPad and was called up to the desk for any last minute paperwork and payment. Not even 2min later I was called back by a nurse to take my vitals. I was then ushered into a room and she took samples for the few tests they were going to run. The PA was in a few minutes later with all my test results and talked to me about my treatment plan. We all don't want to be sick so he gave me the medications he believed would get me over the hump the quickest! He listened to my concerns and took into considerations my needs. The staff were so kind and each one of them seemed genuinely happy to see me that day and I really appreciate that. The whole experience was quick and efficient and I will definitely return to this location for my urgent care needs!

i have been coming here for a few years. please help me understand how employees are able to wear…read morelonger than an inch nails?! you know who's at fault? management. they should know better to having long nails in healthcare setting. today 9/25 came in an Brittany had super long nails longer than 1 1/2. why? I don't understand. has health just disregarded policies? is this a new thing that has been accepted. the service is great. cant complain.

Have received great service both times I went! You can check in online and get a text with when to…read morecome! Friendly and knowledgeable staff! Ms. Miracle and the PA were fantastic tonight when I had to go! Clean office with complimentary snacks, tea and coffee.

Not sure what the point in an appointment is when you come 10 mins early for it and then wait over…read morean hour and a half anyways.