Do not utilize their lab services, unless you want to be hit with a huge bill after getting routine…read morebloodwork done. I have had bloodwork done multiple times a year over the last several years and never paid a dime. I went to the lab at this location and was hit with a bill for $500 for standard bloodwork. It is impossible to speak to anyone that can take any real action, and the people you speak to are completely unhelpful. They have all the power because they chose to code the services in a way that resulted in my insurance company not approving and refuse to reevaluate their coding or explain why this standard service was coded differently.

In July 2023, I visited the Roper Hospital to see my father who had recently undergone open-heart…read moresurgery. On the final day of my visit, as I was leaving to catch my flight, I slipped on a large puddle of water on the third floor of the hospital. This fall resulted in a significant bruise on my hip that lasted for several weeks and a head injury from hitting the corner of a wall. The impact caused immediate swelling. Concerned about flying after such an injury, I approached the nurse's station to inquire about the safety of boarding a plane. Unfortunately, no one was willing to assist me, and I was directed to speak with someone in the emergency department. Due to time constraints, I intended to submit a report regarding my fall and the puddle in the hallway. When I requested assistance from the security personnel, I was met with rudeness and informed that they did not handle such reports. Subsequently, I asked the nearby emergency department check-in staff, who kindly offered to find someone who could address my concerns about flying. The emergency department was not busy at the time, so I decided to have my injuries examined. The triage nurse was very helpful and clarified that the security personnel were responsible for filing incident reports. However, when I was seen by another nurse, she exhibited extreme rudeness. Despite explaining my situation, the nurse indicated that while it would likely be safe to fly, liability concerns required a CAT scan, which would take approximately two hours. After confirming with her that if the incident had occurred outside the hospital, she would deem it safe to fly, I chose to decline the CAT scan. My entire experience at the emergency department lasted around 15-20 minutes. Throughout this time, the security personnel and the nurse treated me as if I intended to sue the hospital. I was neither provided discharge papers nor a copy of the incident report. My primary concern was ensuring it was safe to fly, with no intentions of pursuing legal action. Nevertheless, I later received an emergency room bill for $964.80, which I refused to pay given that my injury occurred within the hospital premises. I contacted Melissa Denham, Senior Claims Manager for the hospital, seeking resolution. She informed me that the hospital's insurance does not cover medical payments to settle my emergency room bill. I firmly believe I should not have been billed in the first place as the injury occurred within their facility. My sole intention was to ascertain whether it was safe to fly or if I should reschedule my departure until the swelling subsided. Regrettably, the hospital has now turned the matter over to collections. Reflecting on this incident, it appears that being fair and decent does not yield positive outcomes.

No one wants to visit the ER ... especially while on vacation. However, I unfortunately found…read moremyself in need of some medical attention while visiting the Charleston area that couldn't be handled at an urgent care. James Island Emergency was the closest facility to where we were staying, and we had thorough and intentional care throughout our visit. There was no one in the waiting area when we arrived, so we were seen right away. Their check-in process is done through an iPad in your room - making it easy to complete in-between discussions with the care team and any treatment you may need. If possible, I do recommend checking with your insurance company that this location is in-network. Otherwise, your visit could end up being pretty pricey. We spent around two hours here, and although it wasn't how we thought our first day of vacation would go, we're grateful to the James Island Emergency team for being ready and available to provide meticulous care when I needed it most.

We were there from out of town. This is a really bad place. I would not recommend. The doctor came…read morein said we can't help and we should have gone else where. Bed side manner was poor at best. OMG it was so bad. Doctor was a straight up ass. He must have been related to the person who signed his diploma Stay away from this place.

went in @ 5a & was out by 5:40a. all staff were very friendly. would highly recommend this ERread more

I have had to see these nice folks two time in the past two years, and both time I was very happy…read morewith the treatment I received there. They handed my very bad cold one time and my sprained wrist the next time. The staff was aways there to help you, the Doctors were great, even the X-ray man was was good. At this stage I have no problems or issues with the serviced there. They also worked with my insurance company, so the office staff did a good job too.

Centre Pointe Emergency on Emmett Davis Avenue in North Charleston is a convenient and quality…read moreoption for emergency care when you are in the area and need help. The professionals here are knowledgeable and caring when you need them to be.

This is a giant building looks professional from the outside like a new ER ! the treatment you…read morereceive is terrible . starting with front desk people laughing after people check in. I also heard nurses complaining and talk terrible about a patient because they forgot I was behind curtain across from nursing station . it's not a hospital it's a giant doctors care fronting as a hospital or at least you think that by way it looks they even have the inside once you get in the back to look like a real ER but don't be fooled this is a Dr care like on every corner . If you need care I don't where tell you to go anymore it's all bad but I wouldn't start here. yikes !

The nursing staff is feral. I put the blame squarely on an incompetent nurse manager who is way…read moreout of her depth. I have her pegged as a "Company Man," and not very bright or interested in patient welfare. As long as the providers stay off her ass and staff sees her as a friend' you know just one of the gang. It takes a lot of courage to do that job. I filed a complaint and got a boiler plate response, weeks later , by mail no less. It is no fun calling a patient after a complaint but it makes ALL the difference in the world. So, some advice to visitors. Go there if you have a rash or a fishing hook in the thumb. Maybe you stepped on a pop top? Blew out your flip flop? But that's it. Also why did the little baby doc order a troponin but no 12 lead ?

Best emergency room ever. Was there last night and was taken back to a room at a very reasonable…read moretime. Nurse Blakelee was absolutely amazing and so patient, even though I was not the easiest patience as I was in horrible pain. The doctor was also absolutely amazing, I unfortunately can not remember her name. They worked so hard to get to the route of my problem with extensive testing and genuine care about getting me back on my feet. Very informative of everything going on as well. Could not recommend this place more. Thank you for all you are doing!

Sitting in the triage room and I hear a staff member say that they'll punch "Her white a## in the…read moreface." DISGUSTING! A team full of African Americans with no regards to patients or professionalism. If I wasn't in so much pain and knew where else to go, I would have been gone. Just moved here from NY and I've never seen or heard anything like this in a emergency room.

Employees don't care about you spent 13 hours just to get a ct scan. No help from anyone. I will…read morenever go back there again. Those young employees don't have any respect at all. They act like they're doing you a favor. They are definitely not there for do their job. They need some older experience ones to supervise these young adults.

Yes, this was a 5 star experience!…read more After my husband's dreadful 19 hour stint at this ER last winter (for an MRI), I just didn't want to go, but, the doctor at Urgent Cars explained that the health of my left eye was at risk. I didn't need any more convincing. I called a friend and we headed downtown to the MUSC Adult ER on Jonathan Lucas Street. The particulars of the visit would be frankly, TMI, but the terrific experience and quality of care was noteworthy. The waiting area was surprisingly empty on this late Sunday afternoon. Check in was a breeze. I was taken back to triage right away and escorted to a room where I was immediately introduced to 2 nurses. Soon, thereafter, I was evaluated by a 3rd yr ER resident and the chief. After a thorough eye examination, the resident explained next steps. A nurse gave me a shot of Versed and I was ready to go. The on-call 4th year opthomology resident appeared to perform the procedure. I called my friend to pick me up ... we went through discharge instructions ... and I was on my way. Total time from arrival to departure was about 3 hours. The time went by quickly. The ER resident checked on me several times. Everyone was kind, professional and very proficient. Obviously, this was not how I expected to spend my Sunday evening but it could have been a whole different scenario.

Went there around 1am due to extreme swelling and excruciating pain in my wrist. Dr ordered X-ray…read moreand said it's arthritis. I told him no it's not. My arthritis has never given me an issue whatsoever. If he would have just looked at my wrist, he would have seen bite marks that I saw the next day when I got the swelling down. He wouldn't even look and kept insisting it was arthritis. Then they charged me $3834.00 for just walking in and had numerous wrong charges including chemo meds on my bill for a total of over $6400. I spoke to the billing department who is sending it up for an audit. But seriously, $3834.00 for just walking in. Thankfully, I have Medicare and Tricare but still. Check your statements people!!

Everything went smoothly....the care was prompt, the caregivers were cordial, and it seemed to be a…read morevery efficient experience. They center could improve on their directions outside of the emergency room.... how to get there when arriving by car, parking, etc. (poor signage) Additionally, there was no one at the entrance of the emergency room to provide any assistance....how to use the kiosk, directions, etc. The area inside was also very poorly lit.....there's not enough lighting to successfully use the kiosk machines.

Such a friendly place, staff is always quick and knowledgeable. Everyone has a great bed my side…read moremanner, I feel comfortable and secure knowing I will be well taken care of, respectively and graciously. Thank You so much Rhonda Terrell

From the moment I entered the building the young ladies at the front desk, to the admissions nurse…read morewere just awesome. Becca, Molly and Dr. Reeves were on top of the situation. Professional, caring and compassionate. Molly made me laugh so hard it hurt. Thank you all so much. Blessings.