Wouldn't go anywhere else. Friendly staff and very knowledgeable! My entire family visits this…read morepractice on James Island.

I am so happy with the care I received. They were able to find imaging records in their system from…read morean MRI elsewhere this past summer. This access to other providers' records helped Adele determine what action to take. Very professional. I would not hesitate to recommend this place. They are a fine local addition to James Island and I'm delighted they can also serve as my primary care which I may do bc my Roper PCPs keep leaving their practices.

I've been a member of Access Healthcare since 2022, and I truly can't say enough wonderful things…read moreabout this practice. Every time I walk into the office, I'm greeted by the friendliest, most personable staff. Everyone knows your name, and I always leave in the best mood. The level of care Access Healthcare provides is genuinely unmatched, and Katlyn truly cares about her patients. I've never trusted a medical professional more than I trust her, and I feel incredibly fortunate to be a patient here!

I was on spring break with my son and his girlfriend when his girlfriend got a terrible case of…read morefood poisoning. We were all a bit frantic after a long night of her vomiting and more, I was able to call and schedule an appointment that morning and the person I spoke to was so kind and reassuring. His girlfriend could hardly walk because she was so sick. They went above and beyond to take care of her and deal with our anxiety of worrying about his girlfriend and finding our way there. They don't deal with insurance because they are a small practice, but give you everything you need to file with your insurance company. I was actually shocked that the bill was only $300! We saved hours by not going to the emergency room, got better treatment and just felt very grateful to find this place.

Dropping off 4 lab samples here for the main lab, using the lab office here at Roper Express. Her…read moreson said that the lab was closed until 1:45 p.m. but it was closed for an additional 10 minutes. I guess it was lunch time. Anyway, when I went in, I was told that each sample needed to have my name and date of birth on them. The labels on the vials provided space for, and thus I had filled out the time of the sample and the date along with my name but not the date of birth as it was not asked. I was told that when the main lab received them and they could not read my name or did not have my date of birth they would throw them away, apparently without contacting me. That was the weirdest thing I ever heard and yes I said that sounded a bit like medical malpractice.

I rarely leave one-star reviews, but this experience was incredibly frustrating--especially because…read moreI was in severe pain after a pretty hard fall down the stairs. I called this urgent care on Sunday around 11:45 a.m. --after my fall, to ask whether I should come there or go to the ER. I was told they had X-ray capability and that the wait was about 2 hours and 5 minutes because they had one provider. I asked how to hold my place, and the person on the phone--who later confirmed she was the same person at the front desk--directed me to check in through MyChart. I did exactly that. MyChart showed that I was 6th in line, with an expected arrival time of 1:47 p.m. I then received text updates as my position moved from 6th to 5th to 4th to 2nd. The texts warned me that I would lose my spot if I arrived late. I stayed home while waiting so I could continue icing my injury while I waited to be seen. My husband and I planned to leave at 1:00, giving us plenty of time for the approximately 20-minute drive. When we arrived, there were only about three people in the waiting room. I went to check in and was told I now had a three-hour wait from the time I arrived. I was confused, so the employee explained that the MyChart queue doesn't affect the onsite queue at all. In other words, I had followed their instructions, waited at home based on the information their system gave me, and received multiple texts confirming my place in line--only to find out that none of it actually mattered. She said the MyChart queue means nothing (what?!?). Why did she direct me there and tell me I could wait at home? While my husband and I were trying to decide what to do, I received another text saying I was next in line. I showed it to the employee, and she was genuinely confused and said she didn't know what to tell me. I needed to wait the three hours. She suggested another location with a shorter wait, but that location didn't have an X-ray. She also suggested the ER. When I expressed concern about the cost, she told me my copay would be the same at the ER without checking my insurance. I later confirmed that this was incorrect. At that point, we decided we couldn't be comfortable relying on this facility for our care. We cancelled the check-in and went to the ER. The contrast was remarkable. Everyone at the ER--from registration and nursing to the attending physician and X-ray technician--was kind, courteous, professional, and prompt. I received the care and X-ray I needed, and we were out in about two hours. I understand that urgent cares get busy, and I don't fault them for having a long wait. What I do fault them for is giving me inaccurate information that caused me to waste significant time and effort while I was already in severe pain. And then have no accountability for it. Had I been given accurate information when I called, I could have made a different decision from the beginning. The problem wasn't the wait. It was the misinformation.

This was SO much fun! I have always wanted to do an IV therapy so we had some free time and decided…read moreto try it out, even tho we didn't go out partying too much the night before, I went with the Hangover boost which is a boost to rehydrate and stop any headaches or nausea. It includes a healthy dose of B complex vitamins, as well as other medications as needed, to get you off the couch. I felt rehydrated and ready to take on the day. It was extremely relaxing and comforting, they have tvs so you can watch and enjoy your time and relax when receiving your IV therapy. It was great. You can literally text a number to schedule an appointment, how easy is that?? The office staff was so nice and went over all of the different options which they have a ton of different options from weight loss to immunity boost to just an IV bag. They are very professional and they hit the vein the first time with zero pain. Overall I highly recommend this place, especially if you are hungover or needing a boost, this was so much fun!

Was in town to officiate a wedding and on the verge of getting really sick. Popped in for an IV…read moredrip of B12, C, and Zinc and felt so much better the next day. Not a full cure but enough to help your body heal versus getting more sick. Connor was so helpful, welcoming, and kind. He even gave us local recommendations while I was being treated. I'd never tried hydration therapy before but count me as a believer now.

I was seen immediately on a Tuesday morning just after 8 am by a very kind and caring provider who…read morelistened patiently to my concerns, did a thorough exam and quickly diagnosed the problem. After a short wait at the pharmacy I left with my prescription in hand. Providing insurance information and method of payment was easy. No lengthy or duplicative forms or paperwork were needed.

From the owner: MinuteClinic® in CHARLESTON is a healthcare clinic offering patient services 7-days a week. Our…read morehealthcare services range from screenings, vaccinations, physicals, sinus infections, bug bites, TB testing, splinters, pink eye, flu shots, ear infections, STD testing and treatment, mental health counseling, and much more. MinuteClinic providers are board-certified and trained to provide you and your family with the care you need. If you are feeling too sick to come into your local medical clinic, you can schedule a virtual care appointment and receive a consultation from the comfort of your home.

No one wants to visit the ER ... especially while on vacation. However, I unfortunately found…read moremyself in need of some medical attention while visiting the Charleston area that couldn't be handled at an urgent care. James Island Emergency was the closest facility to where we were staying, and we had thorough and intentional care throughout our visit. There was no one in the waiting area when we arrived, so we were seen right away. Their check-in process is done through an iPad in your room - making it easy to complete in-between discussions with the care team and any treatment you may need. If possible, I do recommend checking with your insurance company that this location is in-network. Otherwise, your visit could end up being pretty pricey. We spent around two hours here, and although it wasn't how we thought our first day of vacation would go, we're grateful to the James Island Emergency team for being ready and available to provide meticulous care when I needed it most.

I came in for some blood drawn. The first receptionist was a very large AA female who took my ID…read moreand told me to fill these forms out I went inside and my veins were to dehydrated so I got the old fashioned TB test. I had to come back in two days. Jesus was awesome in personality The second visit had an AA receptionist with 444 on her wrist. I knew what 666 and 777 was do I asked. She was very friendly in greeting me and answering me question and even said goodbye to me on the way out Didn't see Jesus but another female filled out my paperwork and sent me on my way The big girl needs to be friendlier. She must have had a bad day

Amazing, kind, gracious experience with Jesus Salazar. They were also accommodating for my…read moresituation. Accommodating, accepting, affordable, what more can you ask for?

OUTSTANDING! Fill…read moreout the form online, they tell you when to arrive. They called us in 2 minutes from the estimated time. The provider was very knowledgeable (I'm a physician myself) and they had us in and out in 30 minutes with a plan and a prescription (my son was seen for sting-ray envenomation). I was very impressed and couldn't wait to give them 5 stars.

1. They changed their name and the "service" got much worse: You can't get a human on the phone,…read moreand there's no information about whether or not they have changed their address. No options for the patient, only demands from the provider. 2. They will nag you to death; doesn't matter if you're dropping the kids off, trying to get to work, etc. They sent six texts, two emails, and two phone calls an hour and a half. Nobody likes being chased down like that! 3. We're all busy, but they still insist you do their bidding / fill in forms on your phone /show up early and then wait, etc. And you can't get information about your co-pay until you've gone through thier lengthy process. (Why not ask for the insurance card first, check it, and verify the co-pay rather than wasting everybody's time?) 4. Once there, the check in process is even more "you will do what we tell you to," and if you haven't registered on your phone by now, you are told to fill in a form on a tablet which includes biometrics, which are all about a much heavier level of tracking. I refused and walked out... 5. ... after which they continued to chase me down by phone. What part of "NO" do you not understand? Because you clearly don't understand the difference between customer service and servitude by the customer. Horrible.