Inconsistent and at times poor service, breaking items in house, cancellation regularly. They left two rooms uncleaned. Staff did not speak English and they were not very friendly. Plan services canceled with untimely notice. Agency does not belong to BBB so I was able to file a complaint with this organization. Sometimes pleasant staff that speaks English but lately service has not been good. Services problemattic and uncertain whether service will occur or if it will be quality service. Lately it has not been quality service. Last visit was the straw that broke the camel's back. For the money I am paying, I want quality and timely service. This Agency did not provide this. I have been using there services for years and there were small problems that are now worse. I can't recommend this agency any longer to anyone else. Unpredictable quality and service. read more

Rosa Rios Cleaning Service - They sent two women who did not speak English and they acted like they didn't want to be there. They broke soap dish and didn't say anything - Home Cleaning Near Me - Texas City, Texas

I asked this company to stop leaving my house with tied up garbage bags which I did not know what was inside. It seems they do not like this type of feedback. I do not recommend. read more

The best cleaning service in my area!! All the ladies do a great job and do what they're supposed to

Terrible rude service don't use this company much better out there. Find a better value easier on here stay away

The pros: the ladies came in and immediately got to work. The deep clean included things like blinds and fans which was nice. The cleaners they used offered a nice clean smell and were not heavily perfumed. The cons: I requested a quote but never received communication regarding one. Then, on the day they were supposed to clean, the ladies were an hour late. First I was told it was due to weather but then I was told they had the wrong address. It took a week to receive my invoice, and I was really surprised at the price. Guess I should have pushed the part about the quote more. Lesson learned. read more

They come to my apartment and did a great job I really love this company! Very highly recommended!

Did a terrible job of cleaning and then tried to way over charge me. Did not follow the directions I gave them. Just unbelievably horrible.

I have tried several cleaning companies and have the best experience with Rosa Rios. The price is reasonable. I generally always receive the same team - team Evelyn. They do a consistently good job. They come at the promised time window and are flexible if I need to change my schedule. The teams are friendly. read more

Never responded .... No consistency in staff .... Very expensive ... just became very unreliable and non responsive and indignant .... Too many fish in the pond to stick with Rosa Rios Cleaning service read more

I reached out to schedule a quote to have a regular house cleaning. We scheduled 10am on 12/6. I got a text that they would be an hour late and arrive at 11am, then got a text at 10:31 that they were here. I went and opened my front door and saw a car parked out front but they never came to my house. After waiting 13 min they texted "He's going to leave" "He's been waiting" I'm not sure if they expected me to go out to the car or if they just went to the wrong address, but they never showed. Very unprofessional, I'm not sure this is a real business. read more

I have used Rosa Rios company more than a handful of times over the years. They are never on time. Well, today I was just over it because they were 40 minutes late! It was the first appointment of the day. I asked for the first appointment of the day and it was scheduled at 8:30 because I had to be somewhere. They pulled up at 9:10 so I apologize to the girls that showed up but told them I had to send them away because we had to be somewhere. I told them I wasn't blaming them because this happens every time. They informed me their boss didn't unlock the office for them to get their cleaning supplies until 8:15 and they apologized for being late. In my opinion, if you aren't early you're late! Rosa Rios, you need to do better at making sure you or your managers are more punctual for your employees to get to jobs sites on time! read more

Flaked on appointment less than five minutes before she was supposed to arrive. Left us high and dry because she didn't realize where the location was even though I was very clear on the location in the appointment request. read more

I have used Rosa and her team for about 3 years now. Before choosing them I tried several different cleaning companies and individuals. I just never felt like my house was clean. I absolutely love my cleaning crew (Jonathon's crew) and our family would be lost without them! Their prices are very reasonable. Being a family with young children and both parents working its so hard to keep up so I am grateful to have found a cleaning company worth paying for! read more

When I clean my home, I do it very throughly; baseboards, lamps, entry way, etc. I was very busy and decided to hire Rosa Rios Services and purchased the deep cleaning package. She gave me a deal, but I still paid a lot and tipped $30. Four ladies arrived and I lets ft so they could clean. I came back after 3 hours. House looked clean and smelled good. Nothing majorly impressive, but maybe deep cleaning is something you do t notice immediately. I never heard anything post cleaning about how satisfied I was. Not that that is required, but I was a first time customer so it would have been nice. Over the week, I noticed all of the baseboards had black gunk. I'm Pretty sure this is dried yuck from mopping and pushing the mop to the wall. Gross. I found dust and cobwebs elsewhere. Definitely sub par and certainly not a deep clean. Life happened and I moved on. A month later, I received a text from Rosa asking if I needed tg again. I explained my disappointment and dissatisfaction She said I should have contacted within 24 hours because that's the guarantee. I'm a first time customer so I didn't know that. She offered to do it again on discount. Pass! Sticking with the person that I already use. Although she isn't calling herself a deep cleaner, she does that and for $100 less! read more

I put in a request for a free estimate in the middle of October. Finally, at 9:14pm on November 14th, I received a text to set up a free estimate for a cleaning job. I set up an estimate the next day at 3:45pm. I hurried home to be there in time. I waited for over 45 minutes, and finally texted the number back to confirm that I had my appointment date and time right. The office manager responded and apologized, claiming she lost track of time. she then asked if she could come do it right then. I told her that would work. And that was the last I heard from them. She never showed up, never followed up, nothing. I will not be pursuing using this service, since they could even bother to show up and get the initial estimate done. read more

My home needed a deep cleaning recently and the ladies from Rosa Rios Cleaning Service came out on a Saturday to get the job done. They were short-staffed-- even still, they were professional, thorough, and very friendly. Jennifer, the lead that day, was amazing! She was so kind and really cared about the quality of her work. My home ended up spotless and smelling so fresh! I would definitely use this service again and recommend them to anyone. read more

This was my first review prior to them cleaning my house... She was so quick to respond and answer all of my questions! She has come highly recommended! And I am so excited to have her help! UPDATE: Upon my first cleaning my house was amazingly clean however, I was quoted $120 from my initial cleaning which is why I agreed to go with her without further quotes from other companies... then to my surprise after they've already shown up and cleaned my house they did a deep clean not a standard clean although that was not communicated to me prior. I went ahead and paid the very significant difference because the house was clean although I absolutely should not have had to do that. Then as I was scheduled for the biweekly cleaning when it was time for them to be at my house on Wednesday they did not show up, and they did not communicate to me that they would not be able to make it not a phone call not an email not a text message. Because of that I went ahead and canceled via email to which I've yet to receive a response to. I have sent several text messages requesting my house key back last week I was told I would have it then I was told I would have it yesterday and without communication she did not show up I then had to text her again and ask her when they were dropping off my key she informed me that she apologized and that they got busy and that they would have the key dropped off to me today it is now 8:11 PM I have sent text messages and I still do not have my house key back. My house was clean but to me communication is so important and they continue to not communicate with me. UPDATE: at 11pm my key was dropped off at my door with yet NO communication! SO UNPROFESSIONAL read more

They did an amazing job in my apartment. They were very trustworthy. I lost some money in my apt months ago and the ladies found it, text me and left it on the counter for me. They have everything so beautiful and clean and it smells so good when I get home. They are the best in the area! Dont think twice, call them! read more

After reading all the reviews and recommendations, I decided to try Rosa's service, but unfortunately I got disappointed. First thing i didn't like was when the cleaning ladies put the bucket in my kitchen sink. When I asked them what they were doing, they told me it is "for mop". I was shocked, why would you put dirty bucket in my kitchen sink where i wash food???? I told them to use bathroom, they looked puzzled. Another thing is they haven't cleaned the areas where they were supposed to clean. I sent a text to Rosa with photos, she never got back to me. After paying 170$ I would expect to have clean house, but my cabinets and other areas were left dirty. read more

I cannot say enough good things about this cleaning service. Rosa is always on top of what's going on! She works with your schedule and bends over backwards to accommodate your needs. My house is always cleaned very well and if you have any concerns, she makes sure they are taken care of. The price is incredibly reasonable. read more

I have used Rosa Rios Cleaning service for almost a year and love them! I trust them when I am not home & they do a great job! It's easy to schedule with them and they are fast workers. I have recommended them to a neighbor and she uses them as well and is satisfied with their service! Love coming home to a clean house!!!! read more

Rosa rios its very passionate and very sweet!! She goes far and beyond highly recommend

After moving into our new home, it needed a deep clean that I didn't have time to do myself. I can honestly say I was less than impressed. I contacted the owner and explained my concerns. The original clean was on a Friday and she had them back out on Monday. They went above and beyond. It was clear the owner wanted to show me what her business was capable of. I greatly appreciate her responsiveness and customer service. read more