Great experience! My wife and I stopped in on vacation. The salt cave was relaxing and enjoyed the…read morerespiratory benefits. The staff was very pleasant and they offer great products, would recommend!

Amazing experience. One of the best salt caves around. Warm, friendly and knowledgeable staff. The…read morerooms are beautiful. My visit was relaxing and healing. Nothing but good vibes here. Highly recommend this location.

This place is horrible for customer service. What I thought was going to be a very relaxing day at…read morethe spa, turned out to be a very horrible experience for my family. I am very ashamed that I ever bought the gift certificates for my family in the first place. Had I known that this is the way these people treat their customers, I would have never in the first place. The staff was very rude and very insulting by saying that there place was "too high quality for you people". I will make sure that my family or my friends do not ever go and visit this place again. I don't care how great your services are, if you are not great at customer service and know how to deal with clients, then the quality of your services does not matter. I hope no other person has to go through the way my family was treated and insulted. Never again!!!

Take your money somewhere else!!! My sister and I made an…read moreappointment for my mom's 86th birthday. The booking process was smooth and they were able to provide a treatment room for all three of us. My mom was so excited as she had never had a facial before. We all had reflexology and all three were amazing. Then , the facials...two young, rude, untrained girls. They slapped some cream on our faces then left us in the room cold for 35 minutes of a 45 minute treatment. When I complained at the front desk the receptionist call the manager (who I could hear on the phone) basically saying too bad they need to pay. No apology or explanation. And, worse the two young girls were antagonistic and rude. NOT RELAXING A RIP OFF The receptionist took my number and Silvia (I think) the manager would call -ha! It's been a week! Horrible experience!!!

Monica is Increadible! Tall, sexy, blonde and HUGE perfect breasts. No fat and a perfect body…read more She is so sweet and just provides an amazing experience. I've had bad experiences in the past in hamilton but monica, at venus spa is the best i've seen, (including montreal, toronto and mississauga).. the girl is a perfect 10 and offers OUTSTANDING service... highly recommended.. (only draw back, she only books on fridays)...

This is a lovely little spa inside the Marriott Falls View hotel. My wife and I went for the oasis…read morethermal journey and were pleasantly surprised with all they mange to fit into a small space. The indoor hot tub and salt sauna were both quite spacious, and while the three outside pools were much smaller, they were great for working through the circuit of varying temperatures. There's also a dry sauna you access from that area. You get unlimited use of the facility for three hours, which is quite a good deal. We are big fans of nordic contrast circuits and have visited plenty of similar spas in various cities and countries. For the price, this one covers all the bases very well with few frills, and that's okay with us. The service was good, and the employees friendly, even if they did seem a bit overworked at times. This location isn't as luxurious in its other amenities as some other options in nearby Niagara-On-The-Lake, so if you're after a full pampering experience, you might look into one of those, but the much lower cost here made it a worthwhile trade-off for us. Plus the location is convenient to a lot of other sites and restaurants, and free parking is included. All in all, good facilities, good people, good price point. We will be back again for sure!

All the five stars for this spa. Total luxury feels! They have great amenities like two different…read moresaunas, thermal pools, cold plunge etc etc and they are all very well managed. I got their Spa Wellness package which included a massage(I chose the hot stone massage), a wellness facial, manicure and pedicure. The massage therapists are great, they really focus on relaxation and comfort. All the other employees are also very helpful and warm. It's located in the basement of the Marriott fallsview hotel, and the hotel itself is so nice, you see a gorgeous view of the falls from the hotel lobby when you enter. Would definitely recommend checking it out.

Float therapy has really helped my anxiety and overall mental well-being. The pods and rooms are…read morespacious and very comfortable. The staff, especially, Steve and Sonia are very knowledgeable and breathtakingly helpful. I loved every bit of my experience at their spa.

From the owner: Floatation therapy also known as sensory deprivation therapy is the popular practise of spending an…read morehour or more in a pod with 10" of constantly heated water mixed with 1000lbs of therapeutic grade Epsom salt.

I have been a client for Place of Eden for years. Friendly, courteous, polite, and accommodating…read more Always very welcoming. Yola takes excellent care of you to ensure a pleasant relaxing experience. Prices very competitive. Highly recommend the Place of Eden. My favs, pedicures and high performance facial.

I've been going to Yolanda for years now. I couldn't be happier with the services I receive - from…read morewaxing to manicures and pedicures. Her and Janet always go above and beyond in their customer service. I couldn't imagine going anywhere else!

I write this review as a follow-up to my previous 1 star review regarding a consultation…read more This review is in regard to management's response to it. After a number of written letters back and forth with the CEO/Director (Andrea), which at times were acrmonious, I believe a mutual respect was established. I found her to remain loyal to her staff while trying to satisfy the client. In the process of defending her business and supporting staff she she remained professional and respectful when addressing my all my complaints with the consultation. Much appreciated! .

Fabulous customer service! I recently inquired about a product but the spa does not carry it, and…read morethey went above and beyond and sent me a link to a site where I could purchase the product. Their customer service is great and it was a joy to see a company that would promote another Canadian company.

Place is just what I needed for a private cold plunge and sauna experience. If you're familiar you…read morealready know it's great for the body. Very clean and the employees are extremely friendly.

Unsafe, Dishonest, and Emotionally Damaging - AVOID at All Costs…read more What was meant to be a peaceful couples spa day for my birthday turned into one of the most upsetting, anxiety-inducing, and frankly gaslighting customer service experiences I've ever endured. Let me be clear: This was not my first float. I've floated several times before - in beautifully (subtly) lit, tranquil environments that promoted peace and calm. But this time? I was essentially locked in a pitch-black watery coffin. When I checked in, Raven, the staff member on duty, specifically assured me there would be a visible light inside the float tank so I could always locate the exit handle. Once inside, there was nothing. No light, no orientation, no visible exit - just total darkness. It was disorienting, claustrophobic, and terrifying. I started calling out for help, and was later told that nobody could hear me unless I was screaming, because the tanks are "soundproof." Seriously, the little snot really said that. I ended my float session early, shaken and panicked. When I told Raven what happened, she claimed there was a light--just a "very dim one." But when my husband (who had just finished his massage) confronted her, she changed her story completely, saying there was no light and that she had never told me otherwise. She outright lied, tailoring her answer depending on who was asking. We asked for the manager to call us, since this was clearly a safety issue and a serious customer service failure. The manager took her sweet time calling back, and when she finally did, her excuse was jaw-dropping: "I was busy trying to charge your husband's credit card for the FULL package amount, including his cancelled float and your wife's cancelled massage." Not "We're sorry." Not "How can we make this right?" Just trying to get paid for services not rendered. She then proceeded to minimize everything by calling it a "miscommunication." She admitted there isn't actually a light in the float tanks - only a vague "glow" that may or may not be visible - and still attempted to enforce their cancellation policy. Her apology was empty. Her tone was cold. And her refusal to take responsibility was astonishing. Let me be crystal clear: This was not a misunderstanding. This was a bait-and-switch, followed by dishonesty, emotional negligence, and a complete failure in basic professionalism. We paid only for the massage--on a separate card--because my husband insisted on it out of principle. But I did not receive the service I was promised. Worse, I was treated like an inconvenience for speaking up about my experience. If you suffer from anxiety, trauma, claustrophobia, or even just expect a baseline level of honesty and compassion, do not go here. This business is unsafe, mismanaged, and unwilling to own its failures. Save your money. Save your sanity. This is not a sanctuary - it's a liability.

All of it she is very nice. She has a very intuitive touch. I spoke to her about some spiritual…read morethings that the background music brought to mind. It was all good.

Great experience for the treatment I recieved. Would recommend for sure! Well worth the experience.read more

Got a deep tissue massage. It was phenomenal and I loved the location, the atmosphere, very…read morerelaxing and beautiful. Will return! (For the salt cave and another massage!)

What an awesome day I had at this spa. I purchased a Groupon for a 45 minute Himalayan Salt Cave…read morewith a detoxifying beer bubble bath. I had a private room with deep wooden tub to soak in for 25 minutes. They provided a cold face cloth, ice lemon water and hot tea to sip on. The rep knocked on my door to alert me to get ready for the salt cave. I took a quick shower to rinse off (towels provided) and got dressed. I put on slippers (they provide) and grabbed a blanket and headed into the healing salt cave that was 65 degrees. I relaxed in the zero gravity chair/recliner, wrapped in the blanket, listened to relaxing music and the sound of water. What a great experience this was. Everyone was so friendly and helpful. I'll definitely come back here.