A+ Honesty, integrity, courtesy. Words I rarely apply to a…read morerepair service but all apply to Robbins. Thank you for top notch service and professionalism. Dee came prepared to fix our ac. It was a one and done deal. Thank you! Don't change a thing. You have a happy customer.

I had my new furnace put in a week ago but it had not been calibrated for my house, so when I…read morecalled to get that set up they were able to get me in the next morning at the start of a huge snow storm. Frank, the technician with all the brains and wisdom of 30 years in the industry, arrived on time and went straight to work. He was brilliant. I haven't had the pleasure of being able to put my full trust in a professional for a long time. He actually knew what he was doing! He was very professional, knowledgeable, and his integrity was superb. He noticed that a part wasn't working like it should (despite it being brand new out of the box) and removed it, ordered a new one, picked it up and returned to my home to install it the same day. I was so relieved to be lucky enough to have someone of this caliber, that even if it sounds goofy, I was moved to tears of gratitude. Thanks Frank for doing such a spectacular job! It was my lucky day to get you as my technician. KO

Very friendly from first contact on phone. Did not start off by saying there would be two trip…read morecharges, one to come out and assess the problem with our HVAC and then another when and if they had to come back with parts etc. like several other companies. That just starts conversation on wrong foot...being told there would be an additional $200 no matter what the issue is. Tech came out within a few days and was professional, friendly and knowledgeable. Problem was simple, low on Freon. Charged it up, checked it out and was done. Thank you. Will definitely use Medallion again.

i had them out for the water heater. then before I got that bill I had them out for an AC…read moremaintenance. i was surprised by the price of the first bill but they explained $80/hr. when the guy came for the AC check, he spent less than and hour and the price is for more than 2 hrs. Make sense to anyone? Me neither.

Today was the second time I used M&R services for my swamp cooler. I am so impressed with their…read moreemployees and service. They are professional, efficient and friendly. They explain things well, and their rates are fair, much lower than another Farmington company who provides similar services. I wish I had discovered M&R about 9 years ago when I first moved to Farmington.

May 6, 2025 A short…read moretime ago we called this business to check our hydronic (In floor) heating system. We SPECIFIED that was why they were being called. m&r sent two young native boys/young men to check the system out, and give us a report. These two people stood in front of the heating unit looking at it, and doing nothing more. We asked questions about the system condition, and how to check, and operate it. Neither of m&r's people had any idea what to check, or how to check it. We asked if they had an AMPCLAMP, a meter for measuring current draw. They did not. All they had was a common VOM, which would not tell anyone anything. One of the two simply stood looking up at the machine, saying nothing. We asked the "Knowledgeable" one , who was holding the useless meter, if the circulating pump was running. This kid put his hand on the pump, and said that it was running, which was obvious. M&R charged us over THREE HUNDRED DOLLARS for NOT doing what they specifically hired to do. M&R should be ashamed of what they did to an elderly, limited income, couple. This is not a "Shill review", posted by employees, and friends, it is our first hand experience. NEVER HIRE M&R (DIS) SERVICE! One star is far too many.

After speaking with the owners of this business, I highly recommend this company. A mistake was…read moremade when I was charged for a service on my swamp cooler. After speaking with one of the owners today, I was able to have everything resolved. Thank you for listening to my concerns about the charges on my debit card. It is much appreciated, and I apologize for any miscommunication. If you need any services for heating or cooling, this is the place to go. Their service staff are extremely knowledgeable and friendly, and the owners are great at communicating with customers. They are locally owned, as well, so you will be supporting a great, small business.

I asked them to give me an estimate on replacing a 25 year old furnace and swapping out a swamp…read morecooler for refrigerated air. The lady took all our house info and said they would give me an estimate. A week later I called to ask about the estimate and she said she could not find my information. I gave it to her again and she asked me if I wanted to pay 65 bucks for them to come out & look at what was to be done or just a ball park estimate. I told her just a ball park estimate would suffice she said she would get it done. The first call was on May 26,2020 and second call was on June 11, 2020 as of July 3, 2020 I have not heard from them. It's all about the Bucks. I wasn't willing to fork out the 65 bucks in case I didn't go with them so they weren't going to waste their time on me. The estimate should have been free just to get my business. Very poor customer service. Do not recommend this company for anything.

In my opinion, they are not a real plumbing contractor. They…read morepick and choose the jobs they want and a small job isn't worth their time, even if the customer is in need and willing to pay full price.

What services they took my money told me it would be done same day like is says on website that was…read moreyesterday now it's the weekend and there telling me they will call me monday and that there's nothing they can do till then the website says 24/7 services

Called at 11 am ...had an experienced plumber -David, by 1pm! Fantastic Service and Honest! Fixed…read morethe problem in 45 min..and did Not overcharge. Will recommend to everyone!

Thanks for the great service to Brooke and her team. They were very professional, provided great…read morefeedback, and went above and beyond to make sure we satisfied with their work. Will use them again- for sure!

If such an award were possible, I would have to say these guys are the 'Rock Stars' of the…read morebusiness! From my initial call to the receptionist/secretary who scheduled me. . . to the guys who came to do the work, they were efficient, prompt and highly professional.They took time to explain what they would be doing and showed us photos of a' before & after'. The price seemed reasonable and I could not be happier. I would not hesitate to recommend this company.

Great company! Everyone I've interacted with has been helpful, and boy do they know their stuff…read more Highly recommend!

We (Roberts Truck Center) purchased a whole system at a huge cost, when there were problems with it…read morethey would come out immediately and fix it. When the system was just a total failure, they replaced it at no cost! Customer Service has not gone by the wayside here!!! FIVE STAR!!! I highly recommend each and every member of their team!!!