Had two watch batteries replaced for $30 a piece! A high price, but the lady was quick and…read moreefficient.

The customer service is very friendly and professional. I have had batteries replaced and minor…read morewatch repairs done while I shop. The item is always ready at the promised time. Currently, the charge for a battery replacement with a two year warranty is $21.99. I am not sure how that compares to what other businesses charge, but I find it difficult to fine places to replace watch batteries and I get consistent quality work from Ice Jewelry.

I've used this company multiple times for various watch repair services and it was been an…read moreexcellent experience every time. I had them service my great grandfather's 100 year old pocket watch. They took amazing care of it and gave me a bunch of pointers on using and maintaining it. I recently visited to have a watch battery changed and a bracelet pin replaced. They took care of those two issues on the spot. I don't have to wait long at all and their prices are very reasonable for the excellent quality work they do. I highly recommend the Watchmaker to take care of your most valued watches.

He replaced the mushroom pin on my Tissot Seastar in about 5 minutes. Very nice guy! I would highly…read morerecommend.

I've known the owner for years, he has the skills and knowledge few around do. Every visit has been…read moreprofessional, helpful and worth the time. Each of my children have received a watch (with engraving) from Doug Sofia. Whenever our jewelry store would have a watch question or repair THIS is where we've trusted to assist us. "Hands down" best watch man in town.

Oof, what a rough experience. Took a cheap Casio watch in because I thought it needed a new…read morebattery. Never been to this shop, but found it by Google search and figured I'd support a small business. Older gentleman was the only one in the shop - he took my watch and said he'd take a look. He opened up the watch and said the battery was "like new". I said, "Well thanks, I don't want to waste your time." He says, "Well, I've already got this all opened up." (!) I wait a few more minutes for him to tell me more, or return my watch. Nothing. After about 15 minutes of waiting, he finally exclaims from his workbench, "You may have to leave this here a while - I've never opened one of these up before and [nothing's going back together like it should]." I left my name and phone number and asked him to call me when it was ready to pick up. This was on Friday at lunchtime. No call comes the rest of the day, or the next day. Closed on Sunday, still no call Monday. Finally, after work Monday I go by to pick up the watch. He hands me the watch and says nothing. I say, "Did you end up putting a new battery in?" He says, "That one's like new." (So, no.) I say, "Do I owe you anything?" He says, "Well, I gotta charge you $12 for taking that thing apart and putting it back together." Here's the thing, I'm all about supporting the little guy and honoring their time. But what about my time? Dude took my watch apart without knowing he could put it back together, then never called to say it was done, kept it for three days, and didn't actually DO anything. If it was my shop, I might say, "Hey, I'm not gonna charge you today because I kept it for so long and didn't actually do any repair on it. Have a nice day. Come see me when the watch actually stops and we'll get it fixed up." Instead, the guy got his $12, but I'll never go back there again.

Amazing customer service. Found exactly what I was looking for and was satisfied. Came in for…read moreengagement ring and fit perfectly!

Richard was very helpful. My fiancé and girlfriend shopped around at area stores and preferred PJ…read morefar above the rest. Best prices and great service. Also, my friend is insistent on when it's her time we go back to premier again. Today I went to pick up our wedding rings and they are excellent. While there they offered to shine my engagement ring. We will be life long customers!

tried telling me my Rolex was fake ! well it's not, bought it from an authorized dealer in…read moreIndianapoli. all I wanted was a link taken out , I'll never return.

Loved Kelley! She was absolutely amazing, friendly and helpful. Got a ring I liked for my wife and…read moreeverything went smooth....except for Bill. He had a bad attitude...I found a ring we liked and we were sitting down looking looking over things and pretty much ready to purchase and I asked, is that as low as you can go in price? A question he gets everyday for years I assume. His attitude was so shitty like I just asked if he could just give give it to me for free or something...I told my wife in the car how much his little crappy attitude upset me...I came back later and told Kelley about him...he definitely threw away me as a customer, which isn't that big of a lose.. but he also threw away recommendations that I would have given if he didn't have that little pissy attitude.

Amazing customer service. The proprietor was very kind and very knowledgeable. I used to work in a…read morejewelry store and if you have a special watch, bring it here -not a box store or shop that doesn't specialize in watches. It's hard to find craftsmanship like this anymore. We're so lucky to have a shop like this in GR! We will definitely be back!

I just came in for a post card but I overheard a few phone calls so I do know this is a good place…read morefor old fashioned watch repair. I am ludicrously proud of myself for opening with a sentence that no one under the age of 40 would understand.

I worked with Ryan at Sweet Custom Jewelry. I am very happy with my experience, he helped me create…read morean amazing yet affordable ring for my now fiancée. I created a beautiful ring that only my fiancée will have. I was informed of every step in the process and recommend this Jewelry store for anything you need especially a custom unique piece for the one you love!

I can't say enough good things about Sweet Custom Jewelry! I reached out with a special request-to…read morecreate a custom necklace using my sister's logo as a surprise while she was being celebrated for her business-and they absolutely knocked it out of the park, even on short notice. The finished piece is stunning-beautiful craftsmanship, amazing attention to detail, and it truly brought the design to life. Alissa was fantastic to work with: incredibly professional, responsive, and genuinely kind throughout the whole process. She made everything feel easy and stress free.

No stars. 6 month wait for an estimate . Notebook full of people ahead of you…read more $750 to fully rework the clock, in 6 months. Not at all interested in fixing a clock. Mine, yours, or anyone not in his 6 month notebook. Pretty rude. 2 hour drive. Told he gave free estimates. Go anyplace else.

A family run business. Very knowledgeable. Determined to get you clock fixed and back to running as…read moregood as new. Took him a clock that has been in the family for a long time. Others tried to fix it but weren't able to. Clock issues: Wouldn't strike on the hour correctly. Hammers were not lined up correctly. Some of the internal arms were bent. Over all the clock had multiple issues. He took it apart and completely rebuilt it. I was very patient and trusted that he would get this clock working again. I would highly recommend this place for any clock repair. Just be patient and have faith. He will fix your clock.