We went in late for a massage. The was a man banging on the door and yelling. Our massage was…read moreabruptly ended , and we had to exit out of the back door. The owner never called the police, and they didn't offer us a refund or a service for the lack of poor customer service. Avoid this place at all cost. The man at the door must have known the owner, hence. her not wanting to call the police. Definitely not a place to feel safe and relaxed while getting a massage.

From the owner: Here at Star Hot Spa, We are a proud Asian Spa located in Chicago, Illinois we are professional…read moreAsian massage therapists that are trained to provide all kinds of massages in one place right on W 31st Street! We like to say that we are the best Asian massage in Downtown Chicago! We are highly trained Massage Therapist that are here to help you get to those annoying knots on your body and release them, also to help you relax and relieve stress. We have plenty of free parking on the side available! You can visit our website for more details! You can either Book your appointment via phone call or just simply walk-in anytime where we are always ready to help!

I went to get my eyebrows waxed because they were the only place open on Sunday. Being open on…read moreSunday is a plus. The women was nice. The value was awful. Most eyebrown waxes in the same area are $12-14. They charged $20 and asked to add a tip. It said it was $15 on the service menu. They tore the first layer of skin of on the bottom, above my eyelids. It burned and was painful. It ended up becoming very brown with scabs. It was noticable for days after. This doesn't happen at any other places I go in the Bridgeport. I was very disappointed.

first off the woman who greeted me and later tried to perform my wax service was very rude and kept…read morecommenting on "how much hair i have" (duh lady that's why im here). the "esthetician" (and i use that term loosely) had no clue how to actually, safely remove hair with wax when i went. she didn't even wash her hands until i asked her to and i left halfway through the service. i ended up having to wax the rest myself. pretty sure this is just a brothel as the woman who greeted me was scantily dressed and smelled very sweaty.

This place is a joke. I spent over $1,600 here for massages and got nothing but disorganization,…read morepoor service, and a complete lack of accountability. Despite showing up consistently, I had to chase them down just to get the appointments I already paid for. If I didn't follow up, I wouldn't have been scheduled--period. Midway through my package, the owner disappeared without notice and passed me off to someone who could only communicate using a translation app. I was stuck with needles and injected with substances I wasn't informed about, and when I asked about swelling and hard spots, I got blank stares. My final session was so painful I could barely move, and when I spoke up, the owner told me I was "being dramatic." That's not just unprofessional--it's dangerous and negligent. And instead of owning their mess, they went on Google and lied in their response--twisting my words, fabricating timelines, and completely dodging responsibility. If you're thinking of trusting them with your post-op care, don't. Save your money, your recovery, and your sanity.

I came to them right after I got off the plane!! I have been bloated and swollen, 3 weeks post op…read morethey are helping me to feel beet about my TT/Lipo360/BBL with Jplasma..

Lina was such a pleasure to have do my nails . She was very friendly and my nails came out so…read morebeautiful. Great shape and French tip . Business over all has nice welcoming attitudes and salon is very clean .

Lina. Do better. Don't charge a person $3 a nail for "ombré" and get upset that it's either taking…read moretoo long or you don't know how to do it. Like another person said, I don't mind paying for quality. But if you can't do an inspired nail set shown to you, and AGREED upon, then just say no. Be kind. Don't charge for bad work. Been coming here for a minute and while they are creating a beautiful establishment for their customers, don't charge for bad quality. Overcharge.

It was seriously the most relaxing and most efficient massage service I have experienced…read more Anna, my masseuse gave a mid to strong foot massage.  But the best was that it wasn't limited to just the feet.  She stretched our legs, back, arms and thighs.  It was amazing.  The facility was clean and the masseuse was strong and did an awesome job

Geniuenly the worst massage I've ever experienced, save your time and money & don't go.read more

sandy is a sweet person, and very good and professional masseuse, one of the best also very clean,…read morequiet facility

I had a great time. The masseuse was sweet. Seemed like she was pro black. Everything was niceread more

got no chip mani- pedi was rushed barely had time to pick my colors then he rushed n did terrible…read morepolish lumpy filed crooked specs n spot in my polish also charged me $20 to put hair glue on my eyelashes then taxed like four dollars for card fee terrible service greedy not friendly at all

I came in on a Friday and did not have to wait long, unfortunately it is now only Tuesday and my…read morenail polish is already beginning to come off even though i got no chip. This is quite disappointing as it has only been a few days of having the color on.