I had a terrible experience before my massage even began…read more I found this spa through Groupon and called ahead to make a reservation. During the call, I specifically asked whether they preferred that I purchase the Groupon online or simply pay the Groupon price directly at the spa. They told me I could pay them directly. When I arrived early for my appointment, they said they only wanted cash. I asked if I could pay through Zelle, and they agreed. Since I was already sending the payment electronically, I asked if I could include the tip at the same time before my service, and they initially said yes. Then they changed their minds and insisted that I send another Zelle after the massage for the tip. I explained that if I was already sending one payment that included the tip, I wasn't going to send a second Zelle afterward. I included a $15 tip, but instead of appreciating it, I was told they have "recommended" tip amounts and that they were already giving me a discount. Let's be clear: purchasing a Groupon is not the business giving me a personal discount--it's a promotion they choose to participate in to attract customers. If they have an issue honoring Groupon pricing, then they shouldn't advertise on Groupon. A tip is a courtesy based on the service provided, not something customers should be pressured or forced to pay at a certain amount before the service has even been performed. Because I wouldn't agree to tip what they wanted, they became upset and refused to provide the service, despite the fact that I had called ahead, confirmed everything in advance, and arrived on time for my appointment. I've never experienced such unprofessional customer service. Turning away a paying customer over a tip is unacceptable. I will never return, and I would not recommend this business to anyone.

(Kari's Rating 9/10)…read more TLDR: -Quiet Space -Clean Ambiance -Professional Staff Did a Swedish 60 minute massage on a Thursday and it was so relaxing! We had to take our shoes off at the front and then they escorted us back into the room. We had both a male and a female masseuse and we were able to talk and laugh while we got our massages. The pressure was constant but firm and the oil was perfect and hot. They were professional and I basically melted into the table. There are a few times where they apply a little too much pressure, but I just said something and they made it more comfortable. I'll probably come back and treat myself some other time!

First, we called before going and they had openings. The person who greeted us was warm and…read morefriendly and we paid first before the massages. The prices were good, a couples massage for $110. The room was cosy, clean, and the beds were comfortable. The person who was going to massage me walked in, in a short dress (with a corset) long sleeves.. I was confused because the masseuse we had in the past are usually in uniforms. My partners masseuse was in regular clothes pants and a T-shirt. So that was bizarre but we've already paid and I really wanted a massage. I was surprised at how good she was with the massage however I was feeling anxious because of her outfit when she got on top of me to massage my back (I have no issue with this) the only issue I have is that she's in a freaking mini dress on top of me. In addition to her having part of her hair down so some of her hair was touching back and my face.. These are the only complaints I had so I really didn't enjoy myself too much because she got on top of me with a dress no shorts shorts just undies. It was a bizarre and good experience lol I don't think we'll be going back. My partner enjoyed his massage and masseuse!

Made a reservation online for two massages. Arrived to find that apparently the business has…read morechanged ownership and website is old and not managed by new owner. Ended up going to another massage place.

First massage I've had that I want to do again! Never had my trigger points / areas of tension…read moreworked on so thoroughly- other massages have been relaxing but not effective at working out the tension. I had a male masseuse and felt comfortable around him. Within a few minutes he identified the areas that needed work without me saying a thing.

This place is the definition of a hidden gem. I would've had no idea it was even there if I hadn't…read morelooked it up in advance, but a part of me is glad this place is a little hidden because they're amazing! The staff was extremely welcoming and the location upstairs was also warm and inviting. We did a 90-minute deep tissue couples massage and the two women did a fantastic job beating us up (in a good way). We walked away feeling amazingly refreshed and full heartedly recommend this place. Amazing people and a great value too!

Was satisfied with full body therapeutic massage. I live in Phoenix Arizona now and only get to…read morevisit here once a year now. Both Angela and Cici are very professional and treat me well because I'm disabled from a stroke that I had 9 years ago. I tipped then well

Masseuse want you tip more than what the massage is worth, double in fact, don't get fooled don't…read morelet them make you tip them a higher amount than 40, you're just better off somewhere else don't recommend

I am so happy I took a chance on this place! I've never really had a facial professionally done and…read moreI figured this would be the summer to start lol. My esthetician Nilsa was amazing; she explained everything about my skin, procedures, as well as wrote down recommendations for me! I received the essential 30 minute facial. The aesthetician was also the front desk because I came to slow point during the day. The space is so beautiful, clean and so welcoming. They have these cool swings as well as a great sitting area. There is various product you can buy as well as services. I truly recommend this place.

This was such a bad and weird experience. First of all there is no front desk person so I was just…read morerandomly waiting outside for 10 minutes until someone unlocked the door 45 seconds before my appointment was supposed to start. They had a number you could text but they never responded. The woman who opened the door had literally no pleasantries and told me to change into slippers and then took me to the room. I'm sorry for $150 an hour I'm expecting some nice service. The massage itself was actually horrible. I got lymphatic and the woman barely touched my body. I told her my stomach was where I wanted to focus and she spent all of 5 minutes on it. I left (and still feel) more puffy and bloated then when I went in. I spent the entire hour trying to figure out how I could leave. This was so crazy expensive for nothing and the actual space is so bare bones. Price of this should have been half.

I love this place. I happen to live on the same block, so stop in regularly when my back is tight…read more They are almost always able to get me in right away. Sometimes they'll use the hot stones to melt away the pain points and knots, too.

Very clean place and really good service. The masseuse had good pressure and good technique. Walked…read moreout feeling rejuvenated after a long day at work.

I thoroughly enjoyed my visit to Sir Spa. I scheduled a two-hour massage with Jesus, and he was…read moreWONDERFUL! I appreciated how attentive and sensitive he was to my needs. I also appreciated how clean the locker room and showers were. I didn't get a chance to enjoy the steam room, but perhaps next time. Having a wide variety of beverages to enjoy in the relaxing room was also a pleasant surprise. Perhaps most importantly, I felt like I could be my authentic self and feel safe while there. Perhaps that's not such a big deal in Chicago, but I live in Texas, and I don't often feel like I can just be me, so this was refreshing. The next time I come to Chicago, I will come back to Sir Spa, and I will absolutely schedule another appointment with Jesus. Thank you all for a wonderful experience!

I feel mixed feelings about Sir Spa. I've been over 10 times now for mostly just massages. I've had…read moremany different therapists and most of them are...fine. But my biggest complaints would be the care is not consistent in quality, the prices are a bit high/raise often and the accommodations aren't great. The waiting room is uncomfortable, public, & active. The steam room takes a long time to warm up and if you go in the morning you should just wish that goodbye. I've gotten some great massages here. Gotten one of 2 bad ones. And a bunch of fine. They also email ALOT but never with any sort of incentive to come back.

I called this neighborhood massage place for an impromptu shoulder and head massage. They were able…read moreto get me in quickly and open to whatever services I needed and requested. The massage therapist was very skilled. I was able to relax and receive the release of tension that I needed. My day was stressful and hectic and I felt taken care of in the New Life Spa. The staff were very grateful for my business and I left feeling relaxed and ready to head back into my day with a calm perspective.

Good thing Rose and team managed to stay open during COVID. Got a great deep tissue massage. Very…read morepleasant experience and it's worth taking a quarantine break during difficult times. Worth the effort!!