I've been a patient here since 2016 and have always kept up with my cleanings four times a year…read more For years, the care was great, but since management changed, the quality of service and professionalism have gone downhill. Over the past year or so, I've had repeated billing issues -- told I had a large credit and owed nothing, only to get a bill the next month, then another for the same amount even after calling to fix it. I also had my worst filling experience here, where the cavity got overfilled, changing it's shape, and ended up getting a much more expensive and painful root canal to fix it. Today was the final straw. I had a 4:00 PM cleaning booked months ago and took time off work for it. At 2:06 PM, while in a meeting, I got a text asking me to confirm because someone else wanted my slot. Fourteen minutes later, they canceled my appointment via voicemail and gave it away -- no warning, no call, no mention of any new confirmation policy, not even the courtesy of enough time to check my phone. In nearly ten years, I've never missed an appointment and have rarely replied to reminder texts (I literally only have record of confirming once out of 4x a year for a decade), so this came out of nowhere. When I called, the manager was dismissive and acted like it was normal and acceptable to cancel a pre-scheduled appointment an hour before, which is absurd and awful customer care. People have jobs and responsibilities. Canceling with less than two hours' notice because someone else wanted the time I already committed to shows no respect or care for patients. Even their billing department takes longer than 14 minutes to return a call. I truly love several of the hygienists and have been loyal for years, but the management's lack of compassion, accountability, and basic customer service skills has made it impossible to recommend this office anymore. If you want a cleaning today, they might bump another patient for you... just don't count on keeping your appointment.

My wife spent around $60K for full dental implants that only lasted a couple of years before she…read morehad problems. Dr. Leemaster denied any liability. She's now paid another doctor an additional $47K to fix the problem. It's been a nightmare.

Very knowledgeable and professional staff. They were able to work me in right away…read more I've already referred two friends

He's an amazing dentist. With an efficient crew. They're all friendly and supportive and in no time…read moreat all you're out of the office and back out on Main Street.

I've been going here since a child and I've never had a bad experience. They are always super…read morefriendly and very attentive with patients

So.... Weird I would ever say this but... going to this dentist duo is a delight. The dentist,…read morehygienists and staff are all trained on latest and greatest dental technology. They are my go to source for all things mouth related. I have an asked about the purple toothpaste, which apparently does not work based on scientific data! Lol they have gotten me in for emergencies like chipped teeth and cavities for my kids. If so, something isn't working, they have a solution. Highly recommend this practice and have to many friends and family. There is never a wait because they have a lot of rooms and are very efficient in scheduling. I used to work for a periodontist so I know the level of organization that it takes to run a practice like this as efficiently as they do. Bravo, ladies! Great job.

I will never have a single bad thing to say about this place. The staff is truly filled with joy,…read moregrace and kindness. They treat you like family and even though I've become a regular, I've also seen them treat brand new patients as family as well. They truly care about their patients. And it doesn't hurt that their new building is as BEAUTIFUL as they are! They've made a move to a new location and they took the time to make the environment truly feel like home.

I have never in my entire life been so humiliated, and treated so badly by people that claim to be…read moreprofessionals. In my opinion the treatment that I received was based solely on my skin color. I was talked to like I was not even human I was told one price but was charged another and mind you I paid out of pocket CASH no insurance no payment plans nothing then for the dentures to not even be made correctly. At the initial consultation I was told that permanent dentures were included in my total pricing but when i went to the appointment that was set for them to be made permanent there was a sudden charge, how ?. So not only am I walking around with "healing dentures " and not the permanent ones I was told came with what I paid I now have to go to another dentist and come out additional money to get permanent dentures. I would never recommend this place to anyone, not even an enemy that's how bad and horrific my experience was with OKC Smiles !

My family and I have been going to Dr. Carmen for 6 years and I personally wouldn't go anywhere…read moreelse. When you have an appointment, that's when you get seen. I've never spent more than 10 minutes in the waiting room. Which is nice when you need to get back to work. The ladies up front are super nice and very friendly and easy to work with. The dental technicians are thorough and gentle and Dr. Carmen himself is always personable and knowledgeable . If you hate going to the dentist like I do, this place makes it a lot less terrible.

The entire staff including the dentist Dr. Carmen are friendly, inviting, non judgemental, and…read morecaring. They have been an absolute joy to work with.

I have not been to a dentist in about 15 years due to an absolutely awful experience (in another…read morestate) when I was a teenager. I finally had to come in, and these guys have been amazing and immediately put me at ease. I ended up having to get a crazy amount of work done over a short period of time this past summer and pretty much every unexpected bad presentation that could occur has happened- but bad luck is bad luck, not the fault of the provider, and this office has been great at walking me through my options as well as being flexible time-wise. For example, I had another surprise bit of bad news today, but they were willing to stay late to get me sorted out. 5 stars and two thumbs up! I've already sent my spouse to Dr Tietze and his crew- you should schedule with them too!

DO NOT GO HERE. My children and I have Soonercare and have had it for over a year. Our BCBS was…read moredropped in Jan 2025. There was an issue with them billing Soonercare that I just found out about today bc I hadnt been available to receive their calls. Well, I receive a very hostile one today, in which they are refusing to release my children's dental records, that are legally ours, unless I give them a reference number from Soonercare proving to them that Ive fixed the issue. (I have called Soonercare many times about this same issue and was literally put on a call que for over an hour to get through to Soonercare Billing. This is really Summit Dentals Billing departments responsibility).So I called back asking for our records while I waited but the front desk and office manager refused to give me our records and got unnecessarily hostile and ugly with me. What's sad is that you cannot legally withhold dental or medical records due to an unpaid bill in the state of Oklahoma. But they obviously do not care about the law. I was in the process of getting it fixed for them, but now I want nothing to do with them. They also didnt send xrays out when my son had to see an pediatric orthodontist, so we had to get xrays again in the same month. I would never recommend this place based on this very UNPROFESSIONAL, RUDE, AND HOSTILE experience today. Stay away!

The gave my friend a flat edged permanent crown on his canine. Essentially made his canine look…read morelike a molar. He paid almost a thousand dollars to get that tooth fixed just for them to make it not look right. Next level incompetence. They also would add on extra costs to what they would say his upcoming appointments were going to cost, always creating a problem the day of. Money-grabbing and inconsiderate to patients. Would recommend anyone to look for a deferent dental office.

I am so disappointed. I finally convinced my young adult to go back to the dentist after several…read moreyears. We suspected he had some cavities, no problem. He was there to face the music and get back on track. The dentist spoke to him like he had committed a crime. She belittled and berated him so badly that I will never convince him to go back. Dental Depot - do better. You lost a paying customer, with insurance, willing to get his teeth in shape! Shame on you.

Absolutely love this dentist office! Everyone is so nice and friendly and make you feel very…read morewelcomed in. They did a very good job on my teeth for my cleaning and is by far the best dentist I have been too. My daughter also loves going to see the puppy and is a very sweet girl who loves pets and makes you feel at ease if you're ever nervous!

This is the coolest office! I enjoyed my exam and the staff are easy to communicate with. The…read moreoffice is clean.

DON'T forget your wallet -- and hopefully your sense of humor too…read more My father just went back, and I'm hoping the back office experience is more pleasant than the front. I do want to say the young lady who initially checked us in was very kind and professional. That said, the heavy focus on payment is pretty off-putting for a new patient experience. When I scheduled the appointment, the receptionist was rude and repeatedly cut me off while I was trying to explain that my father has dual insurance coverage, including Delta Dental Premier as his primary plan, which covers 90% of the treatment he needed to be seen for. A friendly suggestion: when a patient is coming in for a consultation, it may be better to wait until after they've actually been evaluated by the dentist before leading so aggressively with financial discussions. It creates an uncomfortable first impression. At this point, I would strongly recommend considering a private practice over chain dentistry. I'll update again after the appointment.

Horrible customer service. Daughter had a filling fall out Saturday and was in a bit of pain and…read morewe called to make an appointment, they had us scheduled for Monday 8:30. While we were in route to said appointment since we had to be there 15 mins early, one of the office girls called and canceled and said they were double booked could they reschedule. Would have been fine if she wasn't in pain, but whoever the girl was that I spoke to, had a ridiculous attitude. I gave them the benefit of the doubt when I scheduled just to get her seen this once, but now I see I should have listened to all the horrible reviews for this place. Canceling an appointment 15-30mins before said appointment is unprofessional.

My new favorite dentist office. Very professional and detailed. I haven't been the best at taking…read morecare of my teeth in the past but the team made me feel at ease and were very compassionate. I still have plenty of care to be done and I'm actually looking forward to my next visit.

Amazing, friendly and clean!!! I recommend this practice to everyone I talk to! Way better than…read moreAspen Dental or any of the "chain" places!