awful slum lord apartments. my water bill 250 dollars and can not get a reason why…read more#don'tmovehere

Pleasant Run Apartments is a good place to live good management, maintenance and staff happyday to…read moreyall

Having previously experienced the luxuries of living in a beautiful house in Mansfield, I was…read moreapprehensive about what to expect in the transition back to apartment life. Well, I must say, I didn't expect this! Portofino Apartments has been a delightful experience starting from the afternoon I walked into the leasing office and ultimately concluding on the evening I received my keys. This is due largely in part to the "AMAZING" Leasing Consultant Jessica Rodriguez. As this complex is in high demand, there were no units available at the time that I first walked in. Jessica instantly went to work checking on upcoming availability, took me on a tour of the complex, showed me a unit that was soon to be occupied, and took my information with a promise to stay in touch. She did; by calling, emailing and consistently greeting me with a beautiful, welcoming smile every time I dropped by to check on my status. She was always appropriately professional, while remaining remarkably personable. I believe we're actually friends now! Lily Salas, the manager, while always on site diligently working, still took time to speak to me on many occasions. Leasing consultant Brittany Cox was also extremely cordial and pleasantly assisted in my move-in walk through. Leasing consultant Grace always had a smile and was instrumental in assisting me with a request after move-in. After my move-in, I was able to casually converse with Maintenance Lead Jose Gomez, who while expeditiously upgrading my accommodations, assured me that he was only a phone call away. That's always good to know! Lastly, in mentioning the exceptional employees of Portofino Apartments, I must mention Regional Manager Pam Parker. Although she oversees several units, she still "managed" to make a personal call to me as I wanted to praise her employees' exemplary service. All that being, regardless of whether you are moving from an apartment or a house, if you have the experience that I have had, I believe you will call Portofino Apartments, "HOME"!

Because I can't post without rating this property, I was FORCED to give this office staff 1 star…read more Kim, is unprofessional, calls people white trash and heauxs. She loses money orders, files illegal evictions, and puts letters on our doors, demanding $50 for key copies!! This place is insane, my ceiling was falling, dishwasher and disposal never functioned...I didn't even have new appliances! This staff, and their corporate office are a missed opportunity in themselves.

Anyone who's looking into moving to the rolling hills apartment do not it's roach infested the…read moremaintenance sucks to the highest nothing get fix until weeks and months later and the rent is over a thousand dollars the rating to this apartment is a big zero. This is big facts

Amazing place to stay, property staff is courteous and professional. Maintenance calls are always…read moreanswered promptly. Highly recommended.

I have been a resident since 2013. I have not had any major issues. When there are concerns, I feel…read morecomfortable enough to go and speak with management.

I do not recommend this facility for anyone's love ones. My parents are currently a resident and…read morethe resident voice continuously are ignored regarding their living conditions. Multiple complaints have been submitted by numerous of residents as far up as to the owners and complaints continue to be ignored. The owners discloses every complaint by name to the onsite manager (Maribel) who then retaliate very negatively toward the resident for complaining. They do not allow residents to come out of rooms and sit in lobby anymore as the facility has allowed in the past. Maribel is very unprofessional. She speaks to the resident has if she is ready to brawl or fight at anytime. She careless of your concerns or what you have to say regarding the facility issues. A resident committed suicide on the property after speaking to Maribel regarding his rent. It just seems if the residents have complaints of how things are; someone should be willing to listen and act. Currently another resident was found deceased in their apartment. Upto this point multiple residents were complaining of an awful odor on their floor. Maybe if management would not have ignored the complaints the odor would not have spread through out the whole building. Now it's been a week later since the body was found and the building still reap of the bad odor. When my parents first moved in years ago (under different ownership and management). This was truly a wonderful place for them to call home. Now they feel they are living in total hell. Every week there's issues or some extreme measures Maribel has taken to cause discomfort for the residents. The facility manager need to realize this is a living facility. The most entertainment most of the residents will experience on a daily bases is mingling with each other and coming out of their apartments and enjoying the amenities on site. If things get better I will not mind coming back with a better rating, but right now new management is in order.

Do not live here unless you want to be overcharged for everything. Water usage is a rip off and…read moreover priced. Do not expect your deposit back because they will make sure to charge you something to keep it. I lived here twice and they always seem to screw me over someway or another. THIS IS NOT LUXURY APARTMENTS! Ghetto down stairs people constantly smoking week and are loud. Mold growing on all window seals, noisy Freeway and get ready to clean up mold on every window and sliding glass door. I swear this mold kept me sick. Expect your vehicle to have dings all over it because people her don't give a damn.

I lived here for 3.5 years. It was a great experience over the years I never had a request that…read morewent ignored. The maintenance team were on their job when needed. I felt safe at this community and it was quiet. The location was great as there are eateries and two grocery stores within walking distance. I never had a bad experience with management, they were professional and responsive. I moved due to out growing my living space and I couldn't wait for a larger apartment to become available.

I loved staying over here well that's until crystal taylor and her barking ass dog moved in over…read morehere and bought roaches with them wow it's a lot that goes on in apt 219 isn't it whew

When I moved into this complex 4 years ago it was really nice and Pleasant. Now I am moving out of…read morehere because of the unprofessional attitudes of management. They show favorites to some renters and Caroline is the worse front desk person I have ever worked with. Most of the time you can't get her to answer the phone you have to walk down there and then you see why, she is outside the office door smoking. I am not sure what can make them better except get more professional staff. I have never been late or missed any payments but they treat people here as if this is the only place to rent from. My recommendation is not to move her not worth your money.