We had to see Dr Slaton to determine next steps with our dog Charlie. I have never had this…read morewonderful an experience for a very difficult time. This was the most empathetic veterinary group I've ever had the pleasure of going to. We had to assess our Charlie for quality of life and Dr. Slaton was very sensitive and caring and confirmed our decision to make a difficult choice. In addition, he and his staff made our decision easier. The things that they did were very loving including allowing us time with Charlie and allowing him to have a Hersheys kiss before he passed. We spent some time after he passed and left after they had taken Charlie away. In the days that followed we received flowers and a sympathy card from their office. When we picked up Charlie's remains they were presented in a beautiful box along with a lovely paw print. Slaton veterinary made a very difficult time a thoughtful and caring time. I highly recommend their services.

I am disappointed by this response because it does not address the substance of my review and…read moreinstead seems to frame my concerns as the understandable distress of someone whose dog is facing serious medical problems. That is not what this is about. I have three Golden Retrievers and have had many dogs over the years. I understand that dogs age, become ill, and develop serious medical problems. That is a painful but inevitable part of loving them. I do not blame a veterinarian because my dog is sick. My concern is the care Emma received when I brought her in because she was sick and in pain. I brought her in twice for an unexplained limp and expressed that I believed something was wrong. No X-rays were taken. Imaging performed elsewhere later showed severe destruction of the ulna near her elbow and significant risk of fracture. I also raised concerns about persistent skin inflammation, recurring ear problems, and irritation around her mouth. These issues improved rapidly after she received different treatment from another veterinarian. These are specific concerns about clinical decisions, not expressions of sadness about having an older dog. Saying that you understand how upsetting it is when a beloved companion has serious medical issues does not address them. I also find it difficult to reconcile the statement that the practice would "welcome the opportunity to discuss" my concerns directly with the fact that no one contacted me after my review was posted. Weeks passed, and this public response was the first outreach I received. If anything in my review is factually inaccurate, please identify it. I would also welcome an explanation of how the specific care decisions I described were consistent with the "thoughtful, evidence-based medicine" referenced in your response. Emma being sick is not the complaint. The complaint is what happened when I repeatedly brought a sick and painful dog to this practice for help. Go to Village Veterinary Hospital Dr. Innes is incredible. It's on Hampshire in Westlake Village. Trust me. You're welcome.

I wish I could give this business zero stars…read more My experience with Dr. Jamshid Kiumarsi at Townsgate Pet Hospital was extremely disappointing. I took my 15-year, 8-month-old dog "Champ" to the clinic for a rabies antibody (titer) test required for international travel. Dr. Kiumarsi knew my dog's age and medical history, yet no one explained that, because of his advanced age, there was a possibility his antibody level might be too low to pass the test or discussed giving him a rabies booster before performing the expensive titer test. I paid nearly $600 for the test, and the result came back negative. Only afterward was I told to bring my dog back for a rabies booster, wait another month, and then pay for a second titer test. This delayed my travel plans to Turkey by almost four weeks and increased my expenses. My frustration is not that the test was negative--it is that I was never informed beforehand about the risk of a failed result or the option of administering a booster first. Had I been given that information, I could have made an informed decision and potentially avoided unnecessary cost and delay. I expected honest guidance and recommendations that considered both my dog's wellbeing and my time and financial investment. Unfortunately, that was not my experience at Townsgate Pet Hospital. Mojan Karimi

My dog and I came here the other day and got treated pretty easily by Dr. K and his team. We made…read morean appointment and came in with our paperwork already filled out online. I had to fill out some additional paperwork after arriving and then waited for a room. They are a smaller pet hospital, so it was pretty low and under-staffed. This means we waited about another 20 minutes to be seen by the doctor, which can be difficult if your pet is impatient and/ or in pain. Dr. K was really nice, though, and addressed our issue and any concerns, giving us an expectant time frame for recovery and what to see over the next couple of weeks. It took about 10 minutes or so to check out due to the amount of people there, which were only a few, and only one receptionist. With that in mind, they were fast for a smaller team, so I would just have a little more patience coming here; but then again, a lot of vets and pet hospitals have long wait times. The prices weren't bad and their exam fee was around $70 for the doctor to diagnose, which is pricy, but pretty average pricing in Westlake Village. The medicine was expensive (as always) BUT I didn't break the bank - which was a nice change. I will most likely be coming back here with my pup the next time we need something!

We recently went through the heartache of losing our beloved dog, Tino. The team at VCA Westlake…read moreVillage cared for him with such compassion and supported us through our grief with genuine kindness. Rachael at the front desk is an absolute angel! She stays on top of our pet's needs and interacts with owners like a caring family friend. We trust all the vets and staff at this place completely.

The more expensive a vet clinic is the less they actually do themselves and give it to you to do…read more I recently took two of my kittens in for their first check up, it was also my first time coming here. They had their first set of shots, and I was sent home with the dewormer to do myself which has been a pain I was told I could put it on their food if I wanted to and after administering it orally, they didn't like it at all and it was a hassle so I tried the food recommendation and they didn't want to eat it. I ended up taking my other kitten to my normal vet clinic and for the dewormer, they did it themselves in the clinic and I didn't have to do it and it was also a one time deal instead of having to administer it for three days and then again for another three days in two weeks. It might be harder to get an appointment at my vet clinic, but I will for sure be sticking with them.

My wife and I were referred to Dr. William Innes at The Village Veterinary Hospital after adopting…read moretwo Golden Retrievers through Southern California Golden Retriever Rescue, and we're so glad we were. Dr. Innes is outstanding -- thorough, patient, and genuinely caring. His decades of experience show in the way he takes his time and treats every animal with real compassion. The staff is just as wonderful: kind, attentive, and professional.If you're looking for a veterinarian who truly cares and doesn't rush or upsell, this is the place. We highly recommend Dr. Innes and his team.

The staff here is very nice, but do not trust Dr. Innes to perform an ultrasound.He performed a…read morescan on my dog and completely missed a tumor, misdiagnosing the issue as pancreatitis. Because of this, my dog's treatment was severely delayed and they tragically passed away from metastatic cancer.When we finally saw a board-certified internal medicine specialist, she knew immediately from the symptoms that it wasn't pancreatitis. Upon reviewing Dr. Innes's ultrasound, she explicitly stated that the scan "looks like it was done by not a professional."Please protect your pets and demand a certified specialist if your animal needs advanced imaging. I don't want any other family to go through this preventable heartbreak.

The doctor was amazing. He came out and saw me immediately and gave a diagnosis. We did have to…read morewait a little bit longer cause he had another emergency place is very clean administrative staff is excellent.

Dr Messri is amazing, explains everything, empathetic, skillful and caring. My 6 month old kitty…read moreate some hair ties that got lodged in her system, she is out of surgery and all went well. I will be bringing her back here with her brother for their care for the rest of their lives. Thank you Dr Messri!

Dr.Siegal and his entire team are some of the most caring, efficient, safe and dependable people…read morewe've ever met. They are remarkable communicators, and I love that they do not try to up sell you. They respect your boundaries and financial health, they never try to push or guilt trip you. Best of all, they do not tell you wildly outrageous ideas on what might be the cause of x, y, z. Every time we have met with Dr. Seigal whether it is in person or over the phone, we've always felt he was such a generous, gracious person. We never felt rushed. When I ask his staff a question and they don't know the answer, they are always honest and polite and will tell you they don't know and will proceed to place you on a brief hold so they can get the correct information. The staff has a good attitude and assume that you are a caring owner. When Dr. Siegal says he'll call you or do anything, he always holds his word and he even called us when he was out of town. The facility is extremely clean, the cleanest vet I've ever been to. There are so many reasons why you should consider Dr. Siegal and his team, these are just a few. Plenty of parking in their private shared lot and street parking. Very cute stores, restaurants, and fitness yoga studios nearby so if you are coming from further away and need to leave your pet for a few hours you can totally patronize some of the other local businesses. Overall 10/10 experience. I'm glad we took a chance on this vet. To be fair we had exhausted many of the other highly rated vets in the San Fernando valley area and none of them cut it. Are you paying a little more to see the doctor here and get the tests and other services? Yes, probably a little more. However, for me personally, it's completely justified because of the integrity and seamless experiences we've had. Lastly, every single time we have gone in for our appointment, we haven't had to wait longer than 5 minutes. Also they are always giving you a warm greeting which I literally cannot say about any of the other vets. Last little detail, but really there's no detail too small, I have not seen any of the staff doom scroll or look checked out. When they are on the clock, they appear to be working and they seem dedicated. Little things like that have a major impact on professionalism and trust. If I see anyone on the clock doom scrolling or just super engaged on their cell phone it is 100% a red flag and a sign that they don't care, aka my sign to leave a business and not return. I want to spend my hard earned money on places that are invested and care. Dr. Siegal and his staff seem happy and I believe a happy staff is a more efficient staff. It is a safe space, you can openly share your concerns, wants and needs- they are listening with open hearts and they genuinely care. Sadly I've been to probably more than eight different vets and none of them have even come close to Dr. Siegal. Because of those awful experiences, I was starting to lose hope. But I knew from our first phone call with Dr. Siegal's office, when I was literally picking their brain and asking 20+ questions and complaining about past experiences, I knew they were the one because they never made me feel rushed, I never felt judged, I never felt unappreciated and I felt they were truly listening and caring. Anyways, I'm just extremely grateful for Dr.Siegal and his staff.

The joy of a new puppy doesn't compare to the loss of that same dog…read more We had to make the hard but enviable choice of euthanasia of our 12-year-old golden retriever Molly after her battle with lymphoma. Dr. Siegel and his entire staff couldn't have been more compassionate and gentler with our beloved. As we ready to pick up her ashes I couldn't help but reflect on the very sad but positive experience with Dr. Siegel.

It's been 16 days since I lost my precious girl, Sarah. And on her 16th day of being gone, I…read morereceived a letter from the Conejo Valley Veterinary Hospital. In this letter, there were handwritten signatures from the staff that expressed their compassion and sympathy towards my situation. I'd like to thank Conejo Valley Veterinary Hospital for treating Sarah and I with kindness and respect. I never expected that, while I cried with Sarah in my arms, staff members would enter the grieving room and gently express their understanding of such a difficult decision: putting her to sleep. I'd like to note that I was never rushed to make a decision. I was never encouraged to choose one decision over another. I was listened to, and I felt cared for. Surprisingly, I felt understood in the exact moment I told Dr. Suklikar that I wanted to examine Sarah's quality of life. I would like to thank Dr. Suklikar, who hugged me, the rest of the staff who shared their personal stories of their experiences with Sarah, and to the vet tech who shared her experience with the name "Sarah." My boyfriend and I thought that was incredibly thoughtful of you. Thank you all, for the hard work you do each day.

The removal was exactly what they quoted me at, and they did a great job. My dog's mass is healing…read moreperfectly with the stitches (and this thing was bigger than a quarter, grew in a matter of weeks). She has shown no irritation or health concerns and i'm extremely grateful. Thank you for the amazing staff and vets. Let's hope the stitch removal goes well and it doesnt come back! I live 30 minutes from here now, but I will be coming here from now on when convenient. 10/10 vet center.

PRICE GOUGERS!!!! Unbelievable! We've taken our do dog here for years and the care had always…read morebeen good, but lately the prices are out of control! Our dog has had non-cancerous growths removed before and they were sent to the lab to confirm. About $1000. NOW THEY WANT $1700-2100 for the same non-cancerous procedure and we aren't even sending it to the lab. THAT'S JUST GREED! Being an annual wellness member doesn't help either. It only takes over-priced visits down to moderately expensive. But still expensive. We will stop going here and find somewhere else.

They gave my Cat Mitz too much anesthesia when cleaning teeth. They said it was a dosage decimal…read morepoint too much. I does not take a brain surgeon to figure out the dosage was 10 times too much. he was immediately no local and had difficult eating. Bottom line is Mitz had to be put to sleep a few months later. No apologies, just excuses. We had two other cat's going to Banfield and under the wellness plan. After experiencing rough handling of one of the cats, I decided it was time to change to a reputable vet. So I wanted to cancel my wellness plan. The renewal had been in effect for just one month with one wellness check for each to cat. It cost me $900 to cancel. If you are thinking about Banfield wellness plan, I caution you to read and question all the fine print. We have had cats going there for 5 plus years and I have noticed that on all of our two visits per year, the vets at the clinic have turned over, none of the previous Vets were employed at that clinic any longer. To me this indicates there is a problem with retaining vets at Banfield. Be cautious before using this vet or signing up for their wellness plans.

They saved my dog's life. We adopted a 1 year old poodle last year. Two weeks in, she must have…read moreconsumed a sock or some fibrous material, as I quickly noticed extensive bloating after dinner one evening. I brought her in, concerned it was GDV. The team took us back to be seen immediately. They quickly ruled out GDV from x-ray, but kept her overnight for observation. Her bloating did not go down, so they opted to complete an ultrasound. Unfortunately, the ultrasound showed an obstruction caused by some foreign material, so she was taken into surgery that evening. Luckily, they were able to milk the blockage to her colon so she could pass it on her own. They were also able to spay her and complete a preventative gastropexy all at the same time. I was so grateful. It was a lot of stress two weeks into welcoming Mila, and the bills would have set us back $13k. Fortunately, we got pet insurance as soon as we adopted her. That made the decision-making process a lot easier during this experience. I know not everyone is as fortunate. It has been exactly one year since we went through this scary encounter. As I look back, I am grateful for the EXTREMELY experienced team, who kept me informed along the way. I knew from our conversations and their expertise that Mila would be in the absolute best hands. To commemorate this moment, I am including one of the photos they sent me as she was recovering from her surgery, and an update photo to show how far she's come! Thank you Western Veterinary Center!

Rancho sequoia vet in simi valley labeled my dog as aggressive which caused him to be denied for…read morelife saving surgery at a vet in the valley ( they got his medical forms and saw the notation - denied him on the spot knowing he'd die without surgery ) and so I had to wait an extra day praying Flex would make it which he did and Western took him in that morning. Flex had gotten into the trash and eaten something he couldn't pass which prevented him from being able to eat or drink water for 6 days which is remarkable to me he had that strong of a will to survive. Ricardo did his surgery - he needed to cut a piece of his intestines and then sew them back together likely good of survival was about 50/50 and cost me an arm and a leg but I got a vet loan knowing I'd hate myself if I didn't try to save him and he survived the surgery and recovery no problem. We are now a year removed from The surgery; he's FAT again and I am grateful to this vet for giving him life saving surgery on the spot.

Harmony is great. I take my high energy work dog and my personal dog to her. She works her magic…read morewith both of them and cleans their teeth without using anesthesia.

First time taking our dog here and we are beyond happy. We normally get our beagle/jack russel's…read moreteeth cleaned under anesthesia but she's getting older and we don't want to put her under each time. Have tried another non A place before and her anxiety was terrible. She was returned to us, shaking like a leaf and the tech said it was really difficult. With Harmony, it was a whole different ballgame. Our dog came out with a wagging tail and by the time we got home it was as if nothing had happened. Far exceeded hopes and expectations. Thank you!