Rancho sequoia vet in simi valley labeled my dog as aggressive which caused him to be denied for life saving surgery at a vet in the valley ( they got his medical forms and saw the notation - denied him on the spot knowing he'd die without surgery ) and so I had to wait an extra day praying Flex would make it which he did and Western took him in that morning. Flex had gotten into the trash and eaten something he couldn't pass which prevented him from being able to eat or drink water for 6 days which is remarkable to me he had that strong of a will to survive. Ricardo did his surgery - he needed to cut a piece of his intestines and then sew them back together likely good of survival was about 50/50 and cost me an arm and a leg but I got a vet loan knowing I'd hate myself if I didn't try to save him and he survived the surgery and recovery no problem. We are now a year removed from The surgery; he's FAT again and I am grateful to this vet for giving him life saving surgery on the spot. read more

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I brought my 4-month-old Labrador puppy in around midnight on July 24th, 2026 (a Friday) after she vomited and seemed lethargic. After ringing the doorbell repeatedly, we were finally let in, and the front desk greeted us with a cold reception right off the bat -- not what you need when you're scared for your pet. A vet tech took us into the exam room and went straight to a Parvo test, despite my telling him she was fully vaccinated, including for Parvo. No bloodwork was done first. While we waited on results, my puppy was already starting to perk up. The vet came in and delivered the "bad news": my dog had Parvo, looked "rough," was "fading," and needed 3-5 days of round-the-clock IV care. When I declined the multi-day admission, they pushed me to at least do the "bare minimum to save my puppy" -- a combination of shots and subcutaneous fluids quoted at $3,300. When I said no and asked to take her home instead, I was told she "probably wouldn't make it until Monday." That's when I felt like I was being played. On top of all this, the whole process was painfully slow -- we didn't leave until almost 2 AM. She was back to normal by Saturday morning: playing, eating, and wrestling with my other dogs. My own vet ran the same Parvo test on Tuesday morning, and it came back negative. This clinic preyed on a scared owner in the middle of the night with a false diagnosis and scare tactics. I won't be going back.! read more

Western Veterinary Center - Test Results - Veterinarians Near Me - Agoura Hills, California

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I brought my senior dog in for an emergency abdominal ultrasound after her primary vet flagged severe liver enzyme elevation. The visit lasted about an hour. I left with a verbal prognosis of "two to three months" and a recommendation for palliative management only. Her hepatic masses were described as too risky to operate on. CT and surgical consultation were mentioned as options but framed as not really worth pursuing... I sought a second opinion at a board-certified surgical specialty hospital the following week. A three-phase contrast CT and a surgical evaluation reframed the case entirely. Three weeks after the original ultrasound, my dog had a successful liver mass debulking. Pathology confirmed two malignant tumors with clean histologic margins and no vascular invasion. A third mass that had been grouped with them on imaging came back benign. Her revised prognosis is significantly longer than the original "two to three month" estimate. This review is not about the diagnostic findings, which were largely correct. It is about the recommendation that flowed from them. A definitive terminal prognosis was given before any tissue diagnosis or CT had been performed. If you are ever told your pet has months to live based on an ultrasound alone, please get a CT and a surgical consultation before making decisions you cannot undo. The diagnostic next steps available to my dog were the difference between two months and what is looking like a much longer runway. Front desk and technical staff were professional and kind. My concern is specific to the prognostic framing of this one visit. read more

Our kitty got very sick, very quickly. Our regular vet was closed because this happened on a Sunday. I called and was able to get him in right away. Everyone we worked with was knowledgeable and kind. Although we ended up having to put our sweet boy to sleep, we couldn't have asked for better care than he got. read more

Western Veterinary Center - Our Rainbow Bridge boy, JD. - Veterinarians Near Me - Agoura Hills, California

I am so upset with how my cat was treated today. My veterinarian referred us here because we believed it was an emergency. Thankfully, it turned out not to be--but the way the staff handled my cat was incredibly distressing and traumatic for both of us. I deeply regret coming here and wish we had gone somewhere else. Based on my experience, I would never bring one of my pets back, and I cannot recommend this facility to other pet owners. If you love your animals, I would think twice before trusting them with their care. STAY AWAY! read more

They saved my dog's life. We adopted a 1 year old poodle last year. Two weeks in, she must have consumed a sock or some fibrous material, as I quickly noticed extensive bloating after dinner one evening. I brought her in, concerned it was GDV. The team took us back to be seen immediately. They quickly ruled out GDV from x-ray, but kept her overnight for observation. Her bloating did not go down, so they opted to complete an ultrasound. Unfortunately, the ultrasound showed an obstruction caused by some foreign material, so she was taken into surgery that evening. Luckily, they were able to milk the blockage to her colon so she could pass it on her own. They were also able to spay her and complete a preventative gastropexy all at the same time. I was so grateful. It was a lot of stress two weeks into welcoming Mila, and the bills would have set us back $13k. Fortunately, we got pet insurance as soon as we adopted her. That made the decision-making process a lot easier during this experience. I know not everyone is as fortunate. It has been exactly one year since we went through this scary encounter. As I look back, I am grateful for the EXTREMELY experienced team, who kept me informed along the way. I knew from our conversations and their expertise that Mila would be in the absolute best hands. To commemorate this moment, I am including one of the photos they sent me as she was recovering from her surgery, and an update photo to show how far she's come! Thank you Western Veterinary Center! read more

Western Veterinary Center - Veterinarians Near Me - Agoura Hills, California

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As is often the case in these situations, we were not prepared for a late-night health emergency with our dog; luckily, we stumbled across WVC. We arrived at WVC a little after 9 pm; our dog had a damaged paw and was bleeding a lot. The facility is clean, which gave us a sense of comfort that we had come to the right place. The doctor, nurses and staff who cared for our dog and with whom we interacted were efficient, very nice and welcoming, and apparently very good at their jobs (bc our dog recovered quickly after being cared for). WVC is now our go-to for ALL our pets. read more

Our cat was bitten by a rattlesnake on Friday night, although we didn't know that at the time. We brought him to Western on Saturday afternoon because his face was severely swollen. We were told it was simply an allergic reaction, he was given fluids, and we were sent home. Later that night, we found the rattlesnake in our house and immediately brought our cat back. Instead of acknowledging that this could explain his symptoms, they insisted there was no way he had been bitten earlier and denied that the initial diagnosis could have been wrong. We were then told our only options were to pay $7,000-$10,000 for treatment or euthanize him. Throughout the entire interaction, both the veterinarian and the reception staff were cold, dismissive, and lacked compassion. When we said we wanted to seek a second opinion in the morning, we were told that our cat would die if we took him home. That was an incredibly insensitive statement to make to pet owners who were already terrified. Our cat did not die. We took him to another emergency veterinarian the next morning, where he was appropriately treated. Their estimate was approximately $2,000, not $7,000-$10,000. This experience left us shocked and heartbroken. Between what we believe was a misdiagnosis, the extreme treatment estimate, and the complete lack of empathy, we have no confidence in this hospital. Based on our experience, I would strongly recommend seeking care elsewhere if you have the option. read more

We brought our husky back in June for continuous brown vomit, we were met by Dr G who was very nice and helpful. After an hour we received the news he swallowed an object and needed emergency surgery where everything came out successful. We were so pleased with the experience and the staff all around during that visit that when our cat became ill we immediately didn't think twice and took him in. We were stunned to find our cat dirty with the paste they were feeding him, dried up food in his blankets, and how cold the staff was this time around. When talking to Dr Mineo she failed to inform us what chronic renal disease was and the type of medication/treatment we should be expecting in the future. It wasn't until I asked the receptionist what stage he was at that I received a text with the stage and if any further questions were had to wait till our update call with Dr Mineo. We were surprised the lack of updates we received this time around as for our husky we were receiving calls without asking/leaving a voicemail. After 3 days on Iv therapy they sent him home WITH NO DISCHARGE PAPERWORK/INSTRUCTIONS. When we tried to call the next day we were told that Dr Mineo was not in for a few days and would have another vet write those for us. 5 days after discharge we were emailed DC instructions. The day after he was home my bf called after seeing he was once again unbalanced and vomiting we called their office and pressed emergency as he was just DC, only to hear the receptionist scuff once my bf said we were calling for Oreo. Keep in mind we would either call or text only once a day while he was hospitalized to get an update and if it was convenient for them to have us visit later that day where we always gave an hour of warning in case they had emergency cases. Once we were transferred to the vet tech in the back she told us that vomiting and unsteady gait was normal, needless to say we went to a different location. Once arriving at the second location, they even had to push back to be able to receive the chart that was not completed and was missing 2 days worth of notes/results. We also received news that our stage 4/4 is actually 2/3. So sad to see this is how we were treated a second time around. We were so trusting with the staff and vets as we had an amazing experience the first time around. The horrible reviews on Dr Mineo are unfortunately true as for Dr. G and I believe Dr. K they are amazing and would love to have them be apart of your pet's healthcare team. read more

We had an emergency situation with our cat and brought him to Western. The facility is beautiful and such a calming space. The waiting rooms are nicer than any I have ever seen at a vet's facility. The doctor was extremely kind and knowledgable. They saved our cat's life. The only thing that could have been better was communication. It was hard to get updates while he was staying there. I had to just drive over there to find out what was happening. read more

Not a fan of the emergency services. I've come twice and I find the staff very cold and miserable. The doctor and the techs and the front staff were all awful in my opinion. Not one ounce of warmth or expression of a desire to be there. They also are very quick to want to medicate with extreme sedative medication choices. I will never come back here again. read more

I brought in my senior Dog last Sunday The vet doctor said she had a fever of 107 degrees They shaved half her hair to reduce her fever. The vet wants her to stay over there for a couple more days. Found out later, she is not doing well I have to decide on the surgery on the same night. I decided with the family to let her go. They are going to do some tests on her, They X-ray and other tests. Overcharge me with the $8,000 plus exam. I'm still waiting for half my refund. read more

This is your best place in an emergency hands down! Too notch. You get to stay with your animal and everyone is so nice and the facility is exceptionally clean and organized read more

I've been a long-term client at this practice and have spent thousands of dollars over the past caring for my dogs. Unfortunately, my most recent experience forced me to reflect on a pattern of care that now feels unnecessarily aggressive and financially driven. One of my dogs has a well-documented, chronic allergy-related ear condition and was treated for the same issue multiple times in the last year with good results. At the last visit, I was explicitly told that when this predictable flare occurred again, I could call for a medication refill. When the infection returned with identical symptoms, I did exactly that. I explained to the receptionist that I have a 4-month-old baby and my husband is out of town for the next few weeks, so I cannot spend 2-3 hours waiting at the vet for a routine recheck. Despite this, I was told an exam was required to rule out a ruptured eardrum--which felt exaggerated given this was clearly the same allergy flare we've dealt with before. A few basic screening questions from the doctor could have reasonably assessed whether this was truly a new concern, but the doctor never called me. After I specifically requested to speak with the doctor, I was told she was "too busy," and instead of receiving a call, I was sent a text message reiterating the refusal. This felt dismissive and avoidant rather than supportive. I was also told they would "work with me," but prior drop-off visits still involved long waits just to answer basic screening questions with a vet tech. Over time, I've increasingly felt persuaded into testing and services that may not have been necessary, but I gave this practice the benefit of the doubt and trusted their guidance. Looking back, this experience made it clear that communication, discretion, and collaboration are lacking, and care here feels more procedural than patient-centered. I'll be transferring my dogs' care elsewhere. read more

Unfortunately, my weiner dog mix needed a TPLO surgery last year, and the experience with the staff was so incredible - that when a similar injury occurred this year, we immediately called them again. From the initial call to the receptionist, to the surgery team squeezing him in for a consult, to the attention and detail from everyone, and just the general authentic kindness from all staff - we would never go anywhere else for surgery and extra care. read more

The team at WVC saved my dogs life. Imagine, 3:30am and you wake up your dog vomiting pieces of her Lambchop toy, she takes a shallow breath and slumps over. She's barely breathing and stiff, she groans when you try to touch her. The panic has already set in and I was an absolute mess trying to get her to respond to me. I start Dog CPR and get her to the vet within 15 minutes and I swear she died in my arms... They opened the front door and sprinted to me, grabbed her from my arms and ran back and started immediate care. I was an absolute wreck and of course not in a place to talk about payment. But it's an emergency case, and my dogs life was worth everything. I was notified quickly that she had a very slow heartbeat but she is alive, and it's time to talk treatment plans. I told them the $ I was comfortable with, and they truly made a miracle happen and performed a surgery within my budget and made sure 1) I was comfortable 2) my dog was comfortable. The team here really cares about your pets, I was even given my surgeons number and she sent wonderful photo updates of my dog. Truly grateful for the kind staff and urgency they gave my best friend and kindness they showed me on one of the worst nights I've ever had. THANK YOU!!!!!! read more

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I came to Western Veterinary Center late at night because my cat was limping, and from the moment I arrived, Dr. Kalee Salas and her team were absolutely amazing. I was greeted with kindness right away and taken to a room almost immediately. The hospital itself was spotless, quiet, and very organized, which made a stressful situation much easier. Dr. Salas was incredibly caring and patient throughout the entire visit. She even got down on the floor to help my cat feel more comfortable, which was something I had never seen before. She took the time to carefully explain everything after the tests were done and sat with me to go over the situation and next steps. Since it was late and I was overwhelmed, I asked her to repeat everything, and she was more than happy to do so without making me feel rushed at all. Every staff member I interacted with was kind, attentive, and genuinely caring, even in the middle of the night. They answered all of my questions and made sure both my cat and I felt taken care of from start to finish. I was also pleasantly surprised by the pricing. Compared to other emergency hospitals like ACCESS Specialty Animal Hospital and VCA Animal Hospitals, the prices at Western Veterinary Center were much more reasonable than I expected. I have honestly never experienced this level of compassion and care anywhere else. I highly recommend Western Veterinary Center and Dr. Kalee Salas to anyone looking for exceptional veterinary care for their pet. read more

Eternally grateful to this wonderful veterinary office that has an amazing staff! They welcomed these 2 young rescued dogs in when their boarding facility had to be evacuated due to the fires. Dylan and Molly were treated kindly, fed well, and exercised while under their care. Not only is this office beautiful, but it is very clean, has ample parking, excellent customer service, and open 24/7 be sure it is a medical and surgical hospital. I would highly recommend this place to anyone looking for a wonderful place to take their fur babies. *****If anyone is interested in fostering/adopting these 2 very loving, bonded dogs, please reach out to their rescuer: Ronnie (310) 804-1555***** read more

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*****DO NOT TAKE YOUR PET HERE*** My wife took our ten month old puppy over the weekend for treatment of an enlarging neck swelling over a two day period of time and a low grade fever. They would only see the puppy after an emergency cash payment of $189, which may be standard veterinary practice but surprising since they were staffed and did not need to call in additional people. After waiting they took our puppy into their back treatment area and they telephoned my wife with a charge estimate of more than $5500 for studies that they might need to do. Ultrasound, lab work , fine needle aspiration, cytology, CAT scan and anesthesia. Our understanding was that these are things that might need to be done but that's not how it works at Western Veterinary Center. They did the ultrasound and needle aspiration to look for infection and sent that off for culture. They did not look for bacteria under the microscope to tailor the appropriate antibiotic treatment or order a standard blood count to confirm signs of infection. Instead they performed an unnecessary CT scan under full anesthesia with endo-tracheal intubation. This procedure was charged at $2700 with an additional $900 anesthesia charge! This study provided no additional information in this clinical setting and subjected our puppy to the risks of anesthesia, intubation and radiation. The results were unlikely to change the treatment provided to our puppy and could have been done at a later date if needed. Dr Mineo who was in charge could not read the study, which was read days later by an off site radiologist. The cost of this study is outrageous compared to a human CAT scan which can be done on a much more sophisticated machine for 1/10th of the cost! After our puppy recovered from the anesthesia he was sent home on a broad spectrum antibiotic and the cultures didn't grow out anything after 5 days. We had to call for this information and a final diagnosis was not offered. A veterinarian is a professional who has ethical responsibilities to the public, and we feel completely abused by Dr Mineo. It's a nice looking veterinary care center with a friendly front desk staff, but don't be fooled. You are paying exorbitant prices for unnecessary tests and taking unnecessary risks with your pets. We posted this information here so that other people are not abused by Western Veterinary Center. I'm giving them one star below because our puppy survived. read more

Dr. Garcia saved my dog from bloat. Dr. Heather Mineo, pictured below, saved her from very severe pneumonia when all other vets said put her down bc she also has hemangiosarcoma cancer. Dr. Mineo said, no, I can help her and she sure did!! Here she is visiting Dr. Mineo nearly one full year after her pneumonia, irregardless her cancer. Love Dr. Mineo!!!! read more

Western Veterinary Center - Veterinarians Near Me - Agoura Hills, California

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One star -- I wish I could give zero. I brought my dog, Woodrow, to Western Veterinary Center for what should have been a routine X-ray after a minor GI issue. He was calm, happy, and alert when we arrived. What followed was a traumatic cascade of misjudgments that led to his rapid decline and, ultimately, his death. He was sedated without any real disclosure of risk, and when he was returned to me, he was in visible distress: panting uncontrollably, unable to walk, disoriented, and clearly unwell. I was told this was "normal" and sent home. Hours later, his condition worsened and I had to rush him back. He was placed on oxygen and given more sedatives, and I was billed over $1,300 on top of the $1,200 I'd already paid that same day. I was told the ER and general practice were "separate businesses," an absurd deflection considering I never left the building. Multiple staff members admitted mistakes were made, that not enough/the wrong sedation was used, and that he should never have been discharged in that condition. Despite all this, the clinic refuses to offer a meaningful refund, instead blaming Woodrow's decline on a "preexisting condition." I trusted them, and that trust was not only broken. It cost Woodrow his health and ultimately his life. He never bounced back. He died shortly after. Please do research when choosing a vet. Practices backed by private equity (PE), such as this one, can prioritize volume and profit over careful, individualized care. Sadly, this was the case for us. read more

My cat is ill. I made an appointment at Western Veterinary clinic. I checked in and the receptionist was pleasant. I was taken to the back with my cat, actually glad I could go back as there are no more vets allowing this since Covid. A girl came in already upset that I was a patient and closing time was in an hour. She ran around the room firing away rude comments front the front office with rude barbs, questions, stopping mid stream, then became rude and told me off! I changed vets! Be safe read more

Had a great experience here with our two dogs who we thought ate turkey bones. We actually left a more local ER because they were really disorganized and told us they might not be able to see my dogs. Called WVC and they said they'd see us. We got a room immediately l. The techs and Dr T were all so nice and patient with our skiddish 2yo dog and our 6yo pitty mix who does not like being at the vet. After the Dr assessed them we only had to induce vomiting in one and they didn't charge us for seeing the other dog and I felt the charge we did get was very responsible. Unfortunately we have had other experiences over the years with other dogs with health issues and so lots of er vet experiences and honestly WVC was one of the best run and most reasonable er vet experiences I've ever had. Thank you! read more

Avoid Western Veterinary Center if you care about your pet. We waited 9 hours with zero updates while my 3-year-old dog was left caged in the back, clearly in pain. By the time they finally saw her, her back legs had stopped working--and to this day, she still can't use them. They delayed sending me the test results even after I paid, I had to call 5 times, and they charged my card twice. Unprofessional, disorganized, and truly heartbreaking. Never again my dog still can't walk read more

Dr. Garcia performed an emergency surgery that saved our goat's life. Thank you to Dr. G, Grace, Siena, and the team!

I used to be a Vet Tech and went to vet school, so I've seen the good, the bad, and the ugly. I usually go to Conejo for my pets' emergencies, but they were full, so I decided to try Western. I was very pleasantly surprised at my experience here; they exceeded my expectations. Sadly, it was time for my 17 year old dog to cross the rainbow bridge. This was the hardest decision of my life. My first visit was with the daytime vet and vet techs. They were fantastic. The vet tech went above and beyond, carrying my worried, stressed, and sick dog around in her arms to comfort her during her exam and treatment. I really liked the Dr; the treatment plan was on point, she was a great communicator, and showed great care for my girl. I took my girl home after treatment and unfortunately she took another turn for the worse, and I brought her back a few hours later. Now I was working with the night vet and vet techs. They went above and beyond. They were so quick with their triage and caring for her. They were beyond compassionate and supportive as I weighed our options and made the difficult decision to say goodbye. I fell apart, and they were so, so kind. They also showed my girl so much love and were so gentle. They created a calm, comfortable space for us to share our last moments together. From the front desk ladies to the Dr's to the vet techs- THANK YOU. Although completely heartbreaking, I couldn't have asked for for a better experience. Thank you for helping Stella and for comforting me. You guys did good. read more

Nope, when they can't inform you about the medicsl costs beyond a range, While you're catching some Z's, .......and the pet is being surveillanced. Leaving your pet overnight shouldn't cost an arm and a leg. And they won't even send you a quick text before administering expensive medication to your pet? Not even if you request it? Nope! But wow, what a stunning hospital to visit. Absolutely lovely and up-to-date. You might be shocked by the prices. But hey, the atmosphere is great. read more

The front desk staff is amazing here. No one wants a sick animal -- and more no one wants to pay the bill associated with a sick animal. It's a lose lose situation. What factors can be controlled are customer service and comfort all of which this place provided. I feel like the progression of care was fair and recommendations on treatment were reasonable. The doctor was informative and knowledgeable. They have complimentary refreshments and some that you can purchase if you're in a pinch. The facility itself was clean and very nice and updated. The rooms have comfy chairs that you can use while you wait for results and studies. Overall the experience and service were great and the price is as expected for emergency services. read more

I am so disappointed in this place. The staff was nice, but they misdiagnosed two times, I bought a bunch of medicines, half I didn't need. Aside from all of that, there prices are very high and not realistic for the average pet owner. I asked for a refund and there solution was to keep my dog overnight and treat her with medication and hydration. I did agree to that thinking that my dog would have a better outcome, this was before I knew that the second diagnoses was wrong. I picked her up the next day only for her to still be in pain and not be eating. I went to my regular vet after the weekend, and they pinpointed the issue and gave her proper meds, and she is bouncing back. It's unfortunate because the place is nice and the staff wasn't bad but, doesn't seem like the doctors have it figured out as far as diagnosing and treatment. read more

I brought my dog in for an emergency visit today, called on my way over and told under 2 hours. When I arrived 15 minutes later to check in, I gave them my name & they asked me to wait. They then sent me a text that said 6 hour wait and when I asked the front desk, she mentioned I could go somewhere else if I wanted. The whole thing felt like a less than professional attempt to decline service. I even had a friend call 30 minutes later and she was told 2 hours. At no point did they triage or check my dog out in the *empty empty* waiting room. Everything in me understood this as retaliation and declining of treatment after I filed a complaint following my dog's last visit. I wish they had acted with more integrity- as they didn't even follow proper protocol for emergency patients revealing the lack of concern entirely. Super sad to have experienced this during an already challenging time. read more

My pet was seen by Dr Cohen recently due to our primary veterinarian being out of town. She was exceptional. She called us a day after being seeing checking to see how my pup was doing. I can't believe Doctors still do that. Going above and beyond is what Western Veterinary Center does. read more

Disappointed with my experience at Western Veterinary Center. My dog recently suffered a stroke, and while the doctor was compassionate and communicative during the consultation--and once I finally received a call back--the overall experience was frustratingly disorganized and lacking in follow-through. During my consultation, I appreciated the doctor's bedside manner and the way they explained things. However, I wasn't able to get all my questions answered at the time and was told I would receive a follow-up call regarding my dogs bloodwork and a text by the next morning to answer my remaining questions (can I hold my dog if she has a stroke? What are the signs I need to look for that warrant another trip back to the vet?) I never got the text. The call didn't come until after 8 p.m. I was also assured I'd receive a typed-out regimen of the five prescribed medications so I could administer them properly. Two days, four phone calls, and two emails later, I'm still waiting. Since I haven't been working, I let them know I'd be purchasing the medications elsewhere. My pharmacy faxed them twice over three days, but Western Veterinary Center never sent over the prescription, which consequently would have postponed giving her the required medicine for six days. I would have purchased the medications directly from WVC, but it was twice the cost. At this point, I'm not sure if this was due to disorganization or simply being dismissed after I declined most of the recommended services due to cost (4$K estimate). Either way, it was incredibly frustrating. When your dog has suffered a stroke, the last thing you should be dealing with is chasing down phone calls, medication instructions, and prescriptions, especially when the first 72 hours are most critical. Yes, my dog has multiple health issues--she's almost 17 years old--but my goal is to keep her comfortable. While the doctor was thoughtful in our conversations, I wasn't given much guidance beyond that, leaving me feeling unsupported when I needed help the most. I don't expect miracles, but I do expect basic organization, follow-through on promises, and timely communication--which, unfortunately, was lacking in my experience here. read more

They saved my rabbit's life. Surprisingly, the second largest city in America has a shortage of rabbit vets and facilities. After calling just about every vet in the Southern California area and getting turned down, we were at a loss and our rabbit was getting sicker and sicker. Finally we found Western Veterinary Center. We called and they were hesitant to take our case, only because it seemed more than what they were capable of (busy ER that night, not really having a specific exotic vet), but they agreed to have us come in and at least try...which is more than I can say about around a dozen vets in the area. When we arrived, the place didn't look like your normal vet office...I would have guessed Beverly Hills plastic surgeon's office. I don't mean that in a bad way, it looked fancy...it was nice and clean, not like any of the other vets I've been to. This was probably nicer than some human doctor's offices and facilities I've been to. Since we called ahead, the staff was expecting us and once we checked in, they hopped right into action. They were so kind and caring from the get go. Since our sick rabbit was part of a trio, we had to bring the other two bunnies with us and they were kind and caring with them as well. After not that long of a wait, the doctor on call, Dr. Ohm, came and talked to us. He was the first vet that weekend to finally allay our anxiety. He explained a new treatment method they've tried with other rabbits who have come into the ER with GI statis and wanted to try it with our bunny. He also discovered a possible other condition our other vets have missed. Our situation went from dire to manageable. We had to wait another 2 hours unfortunately for our rabbit to be discharged because a stream of other, emergency patients came in which we totally understood was a priority. That was another stressful situation, the waiting, but the staff made sure to keep us informed at all times and comfortable. I don't recommend spending 4 hours in an ER, but if you do, this might be the place to do it. When we got discharged, they gave us everything needed to go home...the medicine, the instructions, and some kind words of support. When we got home, our rabbit ate on her own for the first time in 3 days. The treatment worked and it's one we probably wouldn't have gotten from other (even more experienced) rabbit vets. So thank you to the staff of Western Vet Center...we didn't know this place existed before last week, but we're glad we do now. read more

This review is for Dr Kaylee (not sure her last name) who unfortunately was tasked with delivering the horrible news that it was my perfect sweet girls time to cross the rainbow bridge. Not only was she compassionate she was empathetic, loving, and reassuring to me at the most terrible time in my life. I wanted to thank her here because I'm not sure if I did in the moment because I was inconsolable, but thank you so much Dr Kaylee. You will always hold a special place in my heart for the amazing care you provided me and my girl Kona. read more

Did not have a good experience. My dog had an ear infection, $10,000 later... Multiple appointments, labs, cultures, exams, prescriptions, etc over 3 months. Never left an appointment without paying over $1000. Last Dr we saw was Mineo, who recommended surgery to remove part of my 10yo dog's ear. Fortunately I was able to S/W the surgeon who agreed that was too aggressive and suggested a different osteopathic medication that cleared it up right away. This office is geared to extract as much money as it can from the pet owner. I am actually well off...but I pity the average person, who loves their pet and would do anything for them, that takes their pet to this facility. This is the first review I have ever written about anything...that's how strongly I feel. read more

The doctor in the ER at Western veterinarian Hospital wanted to put our cat down after we arrived at 4:30 and at 10:30 at night they recommended putting our fur child down. They completely traumatized our cat. We said no to putting him down and thank God we did! Our cat is thriving, eating, interacting with us, and continues to be our beloved family member. Please do not go to this hospital because they do not care about the trauma they caused to the animals while they're waiting services nor do they care about the trauma that they caused to the animal owners. On top of that, they really only care about the money and their profit and have no Heart! read more

Their staff is not patient with dog who doesn't want a shot tried to muzzle with a towel

I don't typically write reviews but considering the questions 1. " how would you rate your experience?" 2. "What could improve?" LISTEN TO THE OWNERS CONCERNS AND ADDRESS THOSE CONCERNS! My 5 y/o female overweight Havanese is prone to UTI, and has been treated 3X within the 5yrs. Her primary veterinarian (PV) is in Southgate, but we now reside in Agoura Hills. I knew she had a UTI (urinating or attempting to empty her bladder frequently). I went to WVC ON A 30min break (WFH) with an empty Rx container from her PV) . I explained at arrival I was on a 30min break, but understood they could not guarantee the visit would only be 30 minutes. The technician came to the exam room 20 to 30 minutes from the time I was checked in and placed in the room. The technician asked Hx & Physical questions (as expected). I explained she had a UTI and provided an empty antibiotic medication container, advising it had worked previously. Also, I carried her into the office to prevent her from releasing her bladder to ensure they could collect urine for a UA, the technician replied, "good!" She takes the dog to the back and I assumed the veterinarian would collect urine for a UA. The vet comes to the room and proceeds to tell me about her weight., suggesting I consider a prescribed diet... I said "I'm not here for her weight and I know that she's overweight. She has a UTI and needs Antibiotics. The doctor begins to tell me how antibiotics work and over time...blah, blah, blah! ... some antibiotics don't work so she wouldn't just prescribe the antibiotics (understandable). I say OK I'm not gonna pay for surgery. I will pay for a UA and my budget for this visit is $200. I just need to get her treated. She's not in any discomfort, but I know that she has a UTI. The Dr leaves the room a staff person returns to discuss the recommendations, and expected cost! In the meantime my dog is in the back, I did not witness her examine my dog in the examination room. (Where I waited) Bottom line the cost would be an estimated $400. She's here for a UTI she needs antibiotic. They did NOTHING! The urinalysis cost was about $100+ additional cost to collect her urine. And I could wait or come back for the results! Make it make sense to place a droplet of urine under their microscope... needless to say, I called her primary veterinarian who advised that I could order the medication on Chewy.com and he would approve it! I paid maybe $50 and purchased supplements. Attached is the bill & receipt for the EXAM! Which does NOT INDICATE DETAILS OF THE EXAM OR THE SUGGESTED RECOMMENDATION!! THEY WEREN'T CONCERNED ABOUT THE HEALTH OF MY LOVE ONE! My fur baby is on antibiotic and is doing well! Even if you have an unlimited resources to care fir your fur-babies doesn't mean you should be charged! Quality care should NOT BE DETERMINED BY COST! I feel I should be refunded! read more

Western Veterinary Center - Veterinarian expenses - Veterinarians Near Me - Agoura Hills, California

If I could leave negative review I would. We started going to Western Veterinary Center about a year ago when my elderly cat started having kidney issues. We love Dr. Gerards and she has always been great with our cat. That being said, this past emergency visit with our cat has made us move our business elsewhere. To start, their costs are out of this world (even though this was a weekend visit and required an overnight stay). Their doctors only called us for updates when we called first instead of the promised 11am and 7pm daily updates. I get they are busy and have emergencies that come in, but us having to wait four hours later for an update and us having to call to get one is ridiculous. They also failed to properly diagnose our cat until she was being discharged and "forgot" to give her needed (and paid for) ivs and antibiotics. We spent over $5,000 and would expect her to be thoroughly looked over immediately after being admitted into the hospital. I would highly recommend taking your business elsewhere that actually cares about your pet. read more

Brought our 14 YO terrier mix in after he had dental work and our regular vet was not open on the weekend. We we brought into a room when a tech took our information about our dog who had some diarrhea. Then another tech came in to listen to his heart and get a temperature. We waited and waited and waited.....and then we waited and waited and waited some more. The place was empty! We decided to leave after 1hour. The girl at the front desk said we were guaranteed to be seen within 2 hours. This was worst than a doctors office! STAY AWAY read more