I'm a bit tardy in writing this review--took the car in for routine oil service last April--but…read morethought I'd better jump in because the negative reviews need a balance. I can't speak to complicated repairs, but a friend recommended Kirkpatrick's because, he said, they had treated his daughter and her BMW well; so I figured my Volvo would be safe with them. Nothing in my experience with them was unusual, the time and charges seemed reasonable, so I can think of no reason I wouldn't return to them for future needs, especially given that the nearest Volvo dealership is quite a distance away from Augusta.

I've been going to Kirkpatricks for years. The differentiation between Kirkpatricks and other…read moreservice providers, is integrity. You may not always agree with your estimate, but it will always be done honestly and with quality.

I took my van in for an inspection. After having my van for three days they called me. It was going…read moreto be between $3000 and $5000 to get the van inspected. But even if I spent that money he could not inspect the vehicle because my bumper frame was rusted. Said I need front and rear bumpers. This business is a place for all to avoid. If there was a zero rating that's what I would rate this.

5 stars for "Pat's Auto Repair"! I have been going to this garage for 7 or 8 years now and have…read morealways been very satisfied. Tim is an excellent mechanic, a very nice person, and always so helpful-even though he is very busy. Donna, Tim's mom and office manager, is also so friendly and welcoming. 2 of my adult children have switched to Pat's and drive out here from Augusta!I always highly recommend Pat's! Thanks Tm and Donna for taking such great care of your customers!

I'm not sure I've ever met a mechanic like this! Traveling far from home in a high roof extended an…read more08 Dodge/Mercedes Sprinter campervan with dually tires over a busy 4th of July holiday. Needless to say, I'd barely gotten callbacks from other mechanic shops in the area. Now, I'm glad no shops took because this series of events led me to Keegan- the mobile mechanic. I've had my share of mechanics over the years and ive learned my way around old cars enough to know that keegan was exceptional in every way. He was super responsive, timely professional, efficient, knowledgeable, friendly. The ENTIRE gammet. His skillset and the speed at which he reviewed my vehicle and gave recommendations left me feeling as though he is truly an automotive doctor. Stunning really. I wish I lived in Augusta Maine so that I could use his services all of the time.

Great service at a great price! I highly recommend it. He redid the entire brake system in my 20yr…read moreold S10 in my driveway.

Brought my truck in for inspection and it needed a few repairs to get the sticker, including front…read morebrake pads, rotors, sway bar links, ABS light, and few other minor things. Hank's Garage had a very quick turn-around from diagnosis, appointment schedule, and to subsequent repairs (very rare for local vehicle repair shops). Sean was up front about the repairs needed, kept me in the loop, and seemed to genuinely try to keep costs down. He is knowledgeable and personable and didn't try to oversell things I didn't need. Overall, a good experience and will bring other vehicles in (when needed). Ed Cousins

Shawn at Hank's Garage was incredible to work with. I purchased a van at auction from the State of…read moreMaine. It had a broken axle. He went to the auction site estimated the costs to repair, towed it to his shop and repaired the vehicle fully. Just in time for me to fly in from Texas and safely drive the vehicle 1700+ miles home. The vehicle performed flawlessly. Communication was excellent. I would highly recommend Hank's Garage for all your automotive needs.

this dealership had my daughter's car for seven weeks. They charged her for things that didn't need…read moreto be done. They couldn't figure out how to fix the car. They took gross advantage of her and my Mechanic, who laid a looked at the vehicle after all the repairs were done. Couldn't believe what they did . Beware of Franklin Jeep Dodge.

Find a different dealership to purchase or repair your auto. This place is terrible I have always…read moregone there but not again. After I customer service desk trying to over charge me. Also they were the only ones working on my jeep they always charged me for rotating my tires but found out they were not. as a result only one tire showed tread loss. don't trust them.

Josh is AMAZING! I took my car to him after another mechanic said they could not do the work my car…read moreneeded and they couldn't find the parts for my car. Josh found the parts needed super fast and kept me informed every step of the way. He had my car completed in about a week. Not only did he go through it with a fine tooth comb, to be sure there were no future problems, he also WASHED, VACUUMED, and treated my windows with Rain-ex! He is SUPER friendly and thoroughly explained everything that was done to my car. The price for everything that was done (and there was a LOT done) was reasonable and fair! He also included a veterans discount and kept the price as low as he could get it. Total TOP-NOTCH service!! I will be bringing my car to him for any repairs in the future! HIGHLY Recommended!!!!!!

Had a similar experience to the review from Joshua S…read more Avoid this garage at all costs. Whatever the cost is, it will be cheaper than their labor rates. Dishonest business practices as well. My truck sat for a while after getting rear ended. Ford service center did a full inspection (aside from the body damage to bumper and tailgate) and said it needed new rear brake pads and maybe rear rotors. Drove the truck as is a few times but brakes were shuddering. Then RF caliper was sticking a little and got ABS malfunction warning and a couple of others. Took it to Wiles for work on brakes. Planned to have the body work done there as well eventually. Despite the fact that I had just done the front brakes myself just weeks before the truck got hit, when Wiles called with a list of needed repairs it included pads and rotors all the way around. The other repairs were a new FR caliper and RR parking brake shoes and backing plate, and some sensors. I figure ~$1,500 parts and labor is a fair ballpark to expect. They quote me a price of ~$2,697.00!!! A price close to what Ford charged me to take the top end of my engine off! A few days later, I get them the damage assessment from the insurance adjuster for the body work. Then they call me and say they have a problem with the labor rate the insurance approved at $60/hr. They want $75/hr and say I can fight the insurance company about it or I will have to pay the difference. They say it will be $500 more in labor than what the insurance company has approved. Then they call back again saying they found more damage to the brakes. What more could there be? They already have me for brake pads and rotors all the way around, which was already suspicious as Ford said only the back ones needed work and I already did the fronts, a caliper replacement, and the rear parking brake! How much more are we talking? Another ~$400! Then they call back AGAIN to say one of the parts is backordered so they have to get a more expensive one from Ford and the bill is going up again! That's not how estimates work! You investigate the problem, assess what it needs COMPLETELY and give a quote for repairs and stick to it. Not get the approval to make repairs based on a half-assed assessment and then hike up the bill another half grand because you conveniently "find" more damage and because you can't get the parts for the price you originally quoted! If you give a bad quote and that's on you and you eat that cost, not the customer. Especially once you have their vehicle taken apart and the repairs halfway done with an agreement to pay! That's not an honest way to do business. So now the bill has gone up to $3,127.08. I'm not happy but I approve the cost, but tell them we are going to have to wait on the body work. Then, when everything is finally fixed, I pick up the truck and the bill has gone up another $135 to $3,262.08!!! No explanation for what that was supposed to have paid for, either verbally or on the invoice. Then I see that I have been charged over $1600 in labor costs alone at $100+/hr! What happened to the $75/hr??? Dealerships charge ~$75/hr and they are already notoriously expensive! I was also charged $35 for "shop materials". What is that? The latex shop gloves? Degreaser hand soap they use in the bathroom? Shop towels? It wasn't slide pin grease because they charged me another $45 for that even though I know for a fact it comes in the kits that they ordered. They even charged me $30 for the shipping costs! That's the overhead cost for running a garage and they are charging customers for it! What else do I have to pay for, their water and electric bill too? The sad part is they lost a whole other $3500 job because they were greedy over $500. I will just do the body work myself and take it somewhere reputable with fair prices to do the paint. Stay away unless you have money to throw away and don't care about getting scammed and ripped off.

Was in from out of state and they took right care of us. Strongly recommend if you're looking for…read moresmart, honest work!

Jacob was a pleasure to deal with. He adjusted his schedule to meet my time requirements, he…read moreshowed up at my house on time, did a great job and his fees were very reasonable. I'd use him again without hesitation.

Jacob did the most amazing job! Our 2016 4 runner looks brand new. He was extremely thorough. It's…read moreobvious he has excellent attention to detail and cares greatly about providing a quality product. Jacob is very friendly and professional and came completely equipped to do the job. All of our neighbors are shocked at how our car looks now! Definitely recommend and definitely will use his services again in the future!