I hate to leave reviews this long, but this experience was so unbelievable that I feel a…read moreresponsibility to share it with other people, especially when it comes to something as important as our hair.
I booked a color and cut. My starting hair was a medium-dark brown with some red undertones, which is why I wanted it refreshed to a warmer, richer chocolate shade--nothing drastic, nothing near-black.
In the salon, I selected the Level 4 chocolate brown swatch. I also looked at the Level 3 dark brown swatch and asked for her opinion. I told her I wanted my hair a little darker than it currently was, and she said she could mix a little of the dark brown into the chocolate brown. At no point did I choose Level 3 as the base of the formula or request anything close to a near-black result.
When going into a salon and selecting a color from the book, it is the colorist's job to explain how that specific shade will read on your actual hair and to create the formula that will produce a result similar to the swatch you selected. If your hair is already dark and the swatch will pull much deeper, a professional should explain that clearly and adjust the formula. She did not do this.
Instead, my hair came out significantly darker--almost black--nowhere near the chocolate brown I chose. I didn't notice how dark it truly was the night of the appointment because I was exhausted, nearly falling asleep in the chair, and it was already dark outside. The next day in natural light, I was shocked. I told my husband I was disappointed, but he said he liked it, so I tried to live with it for a few days. But it was just not what I was looking for at all.
The haircut was just as bad. She cut a huge chunk in the front without angling it into the rest of the hair, and all the layers in the back were cut blunt with no blending, no texturizing, nothing. She styled it wavy with body, which masked how choppy it actually was.
I was also floored by the pricing. Her website lists all-over color as $120+, and I fully expected to pay more for long hair--but not $250 for the color alone. She charged $250 for color, $75 for the haircut, and $65 for the blowout. The cut and blowout prices were reasonable, but the color price made no sense compared to what's listed online. I actually walked back inside afterward and told her I was shocked, and she adjusted the color price to $180.
When I reached out looking for a solution--not a refund, just a correction--her tone over text was extremely unprofessional and dismissive. She insisted she "followed the shade I chose," even though I did not choose Level 3 and never asked for anything close to this result. She repeatedly contradicted herself by saying she followed the shade I picked, while also telling me my hair would naturally come out darker than the swatch because my hair was already dark--essentially admitting the result would never resemble the swatch I selected.
I was so confused and taken aback by her refusal to collaborate that I decided to go into the salon to speak with the owner--only to find out that she is the owner. She refused to even look at the swatch next to my hair. I had to take the book myself, walk to the mirror, and compare it. When I asked her to come over and look, she said no because she wasn't going to do anything about it anyway. She even accused me of showing her a before picture that could have been from
"5 years ago" which prompted me to scroll through my phone and show her that it was in fact from a few weeks ago and she still took 0 responsibility.
Then she told me the only way to fix the color would be to bleach my hair for hours and that it would cost $1,000. Any trained colorist knows that is simply not true--she could have easily lifted the color and retuned it. The fact that she suggested extreme bleaching as the only option showed me she either doesn't have the proper education or simply didn't want to help.
At that point, it became clear that she wasn't just unwilling to correct her own work -- she was refusing to acknowledge any responsibility at all.
Between the incorrect color, the poor haircut, the inflated pricing, her dismissive tone over text, her refusal to look at the swatch, her refusal to offer any solution, and her claim that the only fix would be thousands in bleaching, I cannot recommend this salon to anyone. I now have to pay another professional to fix both the color and the cut.
If you're considering booking here, I strongly suggest looking elsewhere.
