Greedy and unethical. Once upon a time this was a good place to spend a Saturday and get a good deal. Selling was easier then also, never got a great price but seemingly fair. These days it seems as if the greed has taken over and the owners forgot that the customer drives a business. I don't see them staying in business much longer. Well, the way that they rob their clients and customers, maybe they will just continue living off of their fees, and percentage taken from us. read more

Love this place! So fun to auction and win true treasures.The people are professional and fun.

I'd never been to Ross before and found myself with nothing to do on a Saturday morning. I quickly got up to speed with the format and checked out things I could be interested in bidding on. I found other bidders ran some of the prices up to beyond the value of the item. I wasn't willing to overpay for anything, so I didn't buy much. I was disappointed when the auctioneer added items to the one box I was determined to get. It caused more people to bid, and I paid for items that weren't part of the lot and now just take up space in my garage until I determine what to do with them. The fees are costly so keep them in mind when you are bidding. They give a discount on fees when you pay with cash or check, but if you have a coupon that they occasionally distribute, the fee goes back up to the CC rate before that is given. A highlight is the food truck that hangs out in back. The deals there are awesome! read more

Ross Auction - Auction Houses Near Me - Colorado Springs, Colorado

Ross sent my 3D printer in the mail with 15 pounds of an unspecified "packing material," costing me an extra $230 on shipping. When the 3D printer arrived, it was damaged beyond operation - the extruder was dangling by its electrical cords, the base had a foot broken off, and a motor had gone slack. And what was the mystery packing material, that I paid $230 to have shipped with my machine? Dog urination pads, that's right, puppy pads. Not Styrofoam, the most popular shipping material on earth, which would have held everything rigidly in place during shipping - they charged me $230 to ship a pack of puppy pads. They're lucky I live across the country. read more

Be very very careful when you leave something for consignment. Took pounds of great jewelry. Mostly marked items. They said they put it all in one bag and sold for $5. i recently met a lady at a garage sale and she said the exact thing happened to her. $5 for all. It also took four months to get paid. Be wary. read more

It's too easy to succumb to the bidding frenzy at Ross Auction. I'm superstitious about a lot of used goods having bad juju, but I found myself bidding for oddities like animation sericels and trays of gems and minerals. Don't got to a Ross Auctions expecting ambiance. This is a dirty, drafty warehouse space that smells like a garage. A lot of what you see looks like another man's treasure. Still, just sitting and watching the auctions is an interesting experience. The auctioneer is fast talking and gets the crowd revved. The people who work behind the desk and on the floor are very friendly and prompt. As someone who had never been to a live auction, I appreciated that they politely explained the ground rules and gave me a few tips. Auctions take time. There isn't a way to know exactly when the item you're eyeing will be up for bids. There's a slow guy working a snack bar and both times I visited there was a complimentary tray of muffins and cookies to nosh while you wait. Before bidding keep in mind that the auction house tacks on nearly 20 percent in taxes and fees. I saw a case sell for $4000 when I last visited and it's wild to me that the buyer was going to be paying approximately $800 extra in fees. At the same time I also saw pieces going for amazing prices: couches for $10 and dining sets for $25 to resellers who came prepared with trucks and trailers. read more

Ross Auction - Auction Houses Near Me - Colorado Springs, Colorado

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So I found out how this business works, so hopefully you read this before doing business with this place. 1) They do not catalog the items that you bring in so be sure to photograph any items that you are going to take in, then, THIS IS VERY IMPORTANT, take a picture of the person that takes the items from you proving that what you gave them on consignment is recorded. 2) They will give you a receipt, BUT, it will not have everything listed. Ask them to itemize everything that you just gave, but don't be surprised if they won't. 3) The contract that you sign states (Without Reserve) on it which basically means that they can sell your items for whatever they want. More than likely, if you ask them to change that to (With Reserve) they will decide that they don't want to do business with you. 4) Make sure that your name, phone number, address and email are correct. Items "accidently" get credited to wrong accounts. 5) Don't expect much help if you call them on the phone. Apparently they are always so busy that they just don't have time to talk to the people that are making money for them. 6) Apparently the "consignor" stickers that they place on your items "frequently fall off," so they have "no of knowing who it belongs to." Remember, I mentioned that they don't catalog your items. 7) Be sure to check your mailed receipt very carefully. Mine listed items that weren't even mine. I had to wonder then if someone else was credited with my items. 8) And , if for any reason they decide to mail an item back to you, look closely as you may also get an item that someone else put on consignment, and they have now given away. 9) Don't be surprised if you only make $5 on each item of yours that sold. That seems to be their standard practice. 10) They will box up several of your items and sell them as one item. Below are pictures of what was sold in a box for a total of $5 In other words, donate to Goodwill or Salvation Army. You can use those deductions on your taxes. read more

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I foolishly gave Ross Auction a moving van full of furniture. An $8000 couch was sold for $170? I was completely swindled and wonder if my furniture really sold for what was stated. A horrible company to deal with. It took over a month to get a check after weeks of excuses of why they couldn't put it in the mail. read more

BEWARE!!! Wish I could give 0 stars!! DO NOT trust your valuables to this business!! I consigned an item (valued at $2200) due to moving out of state. They assured us they would get a very good price for it. After waiting SEVERAL months, I received a check for a whopping $31 after commission. Ross Auction accepted a $50 offer. Yes. $50!! I have since alerted the Colorado Attorney General's Office & the BBB notifying them of Ross Auction's fraudulent practices. BEWARE of this business. read more

I giggle every time I drive by. I'd leave a review, but it seems the existing 1-star reviews have nailed it sans my assistance... I might however refer you over to Google reviews for the last year... just sayin'. Hard pass. read more

I've been going to Ross Auction for years. It's great. Thomas and Jason are patient and really try to get sellers the best price possible. I will say you need to do your research. If you have a very expensive piece of furniture be aware that the resale value just isn't there at an auction and a consignment shop may suit you better. Although I've sold many items and received a fair price. I think many sellers have unrealistic expectations. As a buyer I've found many treasures for my house. I'm hooked read more

Worst auction experience ever! Ross auction is unprofessional, rude and deceitful. Their entire attitude with me changed after things were sold. I waited for months with no contact or receiving my checks for items sold. During this time I had to take care of my mom with alzheimers until she passed away a few months later. When I contacted then they just made excuses and even after verifying my contact info., that had never changed, still no checks. When I called again and asked to talk with the owner, Thomas got on the phone and was yelling at me and stated he had sent checks, which they never did otherwise I would have received them. Then Thomas demanded that if I wanted my checks that I would have to drive all the way across town to get them, as I was responding to him, he hung up on me!!! What a jerk! When I drove all the way there I got a measly check for almost nothing for my Subaru Outback car, when he originally stated that they would start the auction at a much higher price, which they did not honor! I will never go back to Ross auction and now see that soooo many people are leaving similar negative reviews which supports the fact that they are con artists, who are nice at first and then screw you over after the sales! Beware!!! read more

I am always impressed with the inventory they have and I am a huge believer in great customer service is the back bone to any business. They treat their customers so good! If you want a good auction experience - go to Ross. read more

Seller beware!!!!!! I brought in a beautiful antique lithograph and when I went to pick up money for it, they said it sold for $20 so I get $0. It was horrible. I feel like they stole from me. I was crushed. I would have loved to have kept it. #theives. read more

Awful experience arranging international package delivery. Huge stress, avoid Ross auctions and invaluable at all costs.

Ross auction is worth traveling from Kansas to go to his auction very friendly service an lots of great things for everyone!

I wish I had read these reviews before doing business with Ross Auction! I think they have a scam going as well. I had well over one hundred Barbies oh yeah he said these will do great he was really excited. These were collector . We put out $ 3000.00- $ 5000.00 over the years.. He auctioned them off from $5.00-$120.00!!!!!!!!!!!!!!!! We're talking Bob Mackie etc. Then comes Elvis.Most importantly The Elvis plates which ironically was with him & Lisa They said they didn't sell so they were "donated" this all stinks of scam. read more

Love Ross auction!! Great people, great items, lots of fun! :) The staff is super friendly and always willing to help out and work with you. I've never gone to an auction before I went to Ross but now I compare all auctions to Ross. Outstanding business!! read more

I gave this auction almost 500,000$ equivelent...in industrial tools. Almost 3 months later I got a check for 190$ they still owe me 2 checks and I'll bet they are less. I'm not happy at all. Wtf takes so long to get paid? They got paid..why cant I get paid? Not that it's worth it. I got fucked. But I agreed to it. read more

If you want to be treated with no consideration this is the place. If I could give zero stars I would give zero stars. Beware!

I've dealt with Ross Auction house a couple of times now. Both times I had to have my items shipped. It takes them forever to get your items to their preferred shipper (over 2 weeks), and if I haven't heard anything a week after paying my invoice, I start to worry. Ross wouldn't answer even one of my emails or phone calls asking if they'd taken my items to the shipper. Because of that reason alone, I won't deal with them again. They could, at the very least, answer my emails and phone calls. I mean, come on. read more

I call it LOSS AUCTION, the seller's LOSS! They brake up your lot into smaller lots so they can get a higher commissions. Always see the same faces, what's up with that? read more

Horrible experience! Selling with Ross Auction was the biggest mistake. We had a whole 30 ft moving truck full of furniture (much of it mid-century which is currently popular): lamps, beds, chairs, Italian paintings, etc. and got less than a $500 for all of it after paying for the moving. Almost everything was sold for $5 which is absolutely ridiculous and nothing like what was implied when they came to the house to walk through and give us a sense of what our things would go for at auction. Lies! There were also a couple of particularly unusual pieces that we were told would be put in a special, online auction, that would help get more money for it....nope, that didn't happen and we got $5 for those items too. And if you are thinking, "well, maybe some of my smaller items I would be happy to get $5 for"...forget it. All the small items will be put together in a box and sold together for $5. If we had known they were going to just give all the stuff away, we could have donated it and gotten a much much larger tax deduction. Trust me and DO NOT sell with Ross Auction. Either have a garage sale or donate your stuff. And don't be fooled when they come to your house and say that your stuff will do well at auction. They are TOTAL LIARS! read more

I have been to several auctions over the past couple years and love everything about them. The auctioneer is amazing, the staff is friendly and the auctions are very organized! The prices are great and I always find something I want to take home. I strongly recommend Ross Auctions! read more

Very disappointing! Wish I'd paid more attention to the reviews regarding the sellers side of this auction house. I had used Ross back in 2007....and all I can say is, it's changed. I recommend you list on Craig's list, have your own sale or just donate & take a tax write off. Unbelievable! So sad that great furniture items sold for $5.00....and as a seller I received $2.50! Great place to shop, I guess. Don't take your items here....sell them yourself! read more

Consigner/Seller BEWARE If you're wanting top dollar for your designer & expensive goods, in excellent condition, ROSS IS NOT FOR YOU. Go inside the showroom first. Product is no better than what you'd find at Goodwill, Arc or other chain thrift store. Auctioneer is clearly not qualified to determine value of quality goods. Save yourself the disappointment. Try OfferUp & Craigslist for greater return. read more

I've been shopping at ross auction buying/reselling for several years, and now since covid-19 has pushed most of the auction to online thru proxibid. I just purchased a complete set of Bowers And Wilkins - DM603 S3 pair of Tower Speakers/pair of bookshelf speaker/ center speaker/and sub on 11/14 2020 lot Number #555 you can check it out thru finished auctions.I paid $625.00 + 18% buyers internet premium $112.00 Plus local tax $56.00 for a total 0f 792.65 Since I'm local I went down to pay and pick up my items I inspected the speakers and found that corners were cracked like the where dropped multiple screw holes on the sides and on the back of the bookshelf speakers these speakers where abused!!!!!!! And the pictures they took showed none of the damage like they where """"Deliberately hiding the damage and nothing in the description"""""" And today 11/ 18/2020 the owner Thomas contacted me and gave me an option pay for the speakers or you're banned from shopping here " I guess you can decide what I choose "I understand that this a business but i.m in the business of selling good to excellent used merchandise. I can give you soon other examples I purchased a set of marantz 5.1 speaker set back in 2019 brand new in the box ( box was distressed) I couldn't sell them locally or on the internet so took them back to ross and hope they would sell in the next auction. Well they sold for half of what I paid for half is better than nothing ( but the customer that purchased them said they did not work so they refunded his money back and donated the speaker that's what my seller invoice stated) and this was a live auction."""" and I did nothing to these speakers. ****I TOOK THERE WORD THAT THEY WORK****** . Another example I purchase a used 2011 imac 27" 1 Tb with 8Gb of ram with keyboard and mouse for a good price And during their live-action they stated they have the password so I can reset it back to factory default setting's *****WELL AS YOU CAN GUESS THEY DIDN'T HAVE THE PASSWORD"BUT AT THE END OF THE ACTION THEY DID REDUCE THE PRICE FOR WHAT I PAID. and after getting the new software and installing it I made $40.00 bucks was not worth my time and energy. This is a double standard. give my money away and force me to purchase damaged goods.If you are an internet buyer thru proxibid stay far far far away from electronics's they due not test the items for functionality or even if it works they just assume from the person that brought the item in???????. if your local test the item there to the best of your ability !!!!!!!! or unless you're selling it for parts or for yourself. ***********And one last thing I took about 30 items to sell they put them in a different lot of a month over a long period of time and it took 8 months to receive a check this is no lie*********** read more

If you are contacting Ross to sell stuff, you're better off donating it and taking the charity donation deduction - by far. After having their guy come to my mother's house to look at what we had for them to auction, he should have let me know then that it was a waste of time. We actually came out of the whole deal LOSING money. I paid MORE for their recommended service to come pick up the stuff than we realized out of the auction. They pretty much just gave everything away, which is great for the buyers but totally sucks if you're selling. I have to agree with Mary's comment, "I would never do it again" and Jean's comment "Please honor your families estate- don't have Ross Auction represent your families past." read more

If your a buyer I'm positive your going to get some great deals BECAUSE if your a seller Ross Auctions could care less about you. They are nothing but a bunch of thieves, if I knew they were going to literally give my stuff away I would of put it in storage. read more

I was very happy with the things I got from Ross Auctions. I was even happier about the price, they really helped us put our home together. I'm definitely going again. read more

I love Ross Auction. The employees are so friendly and know you by name. I feel good when I'm at their auctions. Thomas the auctioneer and the men who present the items are always joking around, unlike other auctions where you just sit there while they ramble off one item after another. I have found unique items there at reasonable prices. I have recommended Ross Auction to all my friends. read more

If I could give this company a zero rating, I would. We used Ross Auction to sale my grandmothers estate when she passed away. Unfortunately, we were not able to take our time and sell the items ourself since we do not live in Colorado Springs. The lady made us feel very confident that we had chosen the correct place to take care of our grandmothers estate. We were wrong. We received our check today for the estate. It literally made me ill to see how undervalued they priced our items. There was a love seat and a couch in immaculate condition. A midcentury modern 1950s dining table seating for 8 with a matching hutch- Sterling silver platters, etc etc. Very well kept pieces since my grandparents were of a generation of when you kept and cared for your pieces. Our total for all items received was $1335. That price is how much the hutch should have gone for- they sold the hutch for $25.00. Ill, I feel ill knowing they sold the hutch that housed vintage china for $25.00. These were solid pieces without any damages sold as if they were rubbish. If you care to honor your families estate, do not take your items here. If you want to find pieces to buy way below their value, you should shop here. I wish we could have had a yard sale or had the time to sell them on craigslist. Please honor your families estate- don't have Ross Auction represent your families past. read more

Ross Auction - How could this hutch only sell for $25.00??? Read my review (Jean M.) before having Ross Auction sell your items. - Auction Houses Near Me - Colorado Springs, Colorado

Disappointing performance. Their mover, Donan Delivery came unprepared for the size of the move. I had to call multiple times to receive payment. When I finally received the final statement, I found that while Donan had sent me a bill which I paid, Ross also paid Donan out of my proceeds. I have called Ross and written them on this issue and they have not responded. Be aware if you choose to use them! read more

The prices are wonderful if you are buying I caution anyone who takes items here to be sold. Although it is marginally better than zero it is heartbreaking I would never do it again read more

Best in Colorado Springs. Very friendly owners and employees. The auction has many unique and interesting items that are in very good condition. This is a place that you never know what you will find. There is a 15% buyer's fee. 12% if payment be cash/check, but still most items are a super deal. read more

I love Ross Auctions. I've been to several auctions in town but Ross Auctions is the best! They are courteous and professional. The auctioneer makes us laugh. Keep up the good work, we will be back! read more

Ross Auction held a charity auction for my nonprofit and raised over $10,000! Their auction team is professional, fun and very helpful- from planning the auction to helping to get items donated! Thomas and Tony have great chemistry. They kept the bidders laughing and enjoying themselves as the donations poured in! I couldn't be happier with the outcome of our charity event with Ross. If you are looking for a charity auction service in Colorado Springs this is the group to do it! read more

I see a lot of reviews for Ross Auction that indicate they are great for the buyer... I think not. I have never encountered such rude and unpleasant people in any auction house that I've been to in the past 10+ years. I'm shocked that buyers and sellers alike are willing to put up with the arrogance and attitudes these people put off. Something as simple as picking up items or paying a bill are met with ugliness. In addition (as a seller), the auctioneer will add reserves to your items without discussing or requesting it from you. He will also pull items out of an auction mid-bid if he believes that he will not get enough money for it. I understand that some sellers may be thrilled about this practice, but it is these dishonest auction practices that prevent serious buyers from showing up in the first place. Less serious buyers ultimately mean lower bid amounts. A vicious cycle. We buy (and occasionally sell) from many central CO auctions and will gladly stick with those that are polite, honest and most importantly, honorable. read more