I myself have had to do some estate liquidations. I have also hired Keepsakes for liquidating. Once you agree to the contract, you should not question how the business is run. Jo has a clientele of buyers that far exceeds any other estate company, because of that you have the opportunity to sale much more than in an auction or yard sale. Everyone always thinks their stuff is worth much more than is received, but to find sellers yourself, clean everything, invite and open the sale, clean up after, and take to charity is very expensive. No one could hire a company to do that for less than 80 percent in true costs. I have used auction companies in Colorado Springs and Canon City, and both produced far less than Keepsakes. Even Ebay will take more than 28 percent, and you will do all the work. Each item will take you a minimum of 1 hour to process in total. I am happy to have these folks help me every time. If you do the math, say, my stuff is worth $10,000 and you get $5000, you have saved money, hassles and time in the end. Consider your travel costs, eating out, exhaustion and having your family hassle you, and think about what that is worth. read more

Our moving experience with this woman was an unmitigated nightmare. We had used her once before with a sale of collectibles and did okay. But we were there to at least keep somewhat of an eye on what was going on. We knew that she didn't like the owners dropping by during the sales she held but I did it anyway. The second time, we used her because we had to make an unexpected move out of state. I had boxed and sealed all of the things that were to be moved later and labeled them "Move." They were left in the garage. She was instructed to sell only the loose items that had not been sealed. What happened was that she opened all the boxes from the garage and sold the contents for almost nothing. We lost items that were worth thousands of dollars - like an antique Chinese emperor's robe. She must have basically given everything away. Our entire take from the majority of a 3600 sq. ft. house - furnishings and other contents, was under $2500!! What we ended up with when the moving truck came was heartbreaking. We had the lids for a lot of our cookware, but not the pots. We had all of the worthless stuff that we would have given away, if we'd had time to better organize. The only thing left of any value was our bedroom set. EVERYTHING else was gone. Sadly, there was nothing we could do about it. We didn't catalog the items because they had been packed to move and put out of sight. I just wish that there was a way to put multiple angry, red, negative stars. read more

Keepsakes held an estate sale for my mother. She was downsizing and selling her house and 40+ years of stuff. Our main complaints and issues: 1. The company looted the house before the sale even started taking a lot of the most valuable items. Tools were missing, toys from the 40's (including an intact working Lionel train set from the 40's with all the bells and whistles, which Keepsakes took the rarest parts and priced the rest to piece out!?!), household and kitchen items, stained glass, etc. We never received a straight answer from the owner about this. We never received invoices for the items missing even though at one point she said it would all be listed in the inventory. Which we also never received. 2. The owner was extremely rude throughout the process and was bothered anytime we questioned what they were doing. 3. They provided no documentation of sales even when they said they would. We have no idea how much she made from our sale or if she was truthful in the amount she said she made from our sale. She had begrudgingly agreed to only document any sales she made over $100 and I personally saw them make sales over $100 and not write it down. In the end her inventory/invoices was a torn piece of scratch paper with 4 items listed that were priced over $100. 4. Keepsakes brought in furniture and items that were not ours from her previous sales. When we questioned her about this she said she had told us she would be doing this. She hadn't told us this. 5. The owner misrepresented us to a buyer, talking like my mom was dead and saying my mom had daughters in their late 40's or 50's. She did this right in front of me, not recognizing me. My mom is alive and I am an only child which Keepsake's owner knew and I'm only 39! What an insult! 6. The owner sent things to auction after the sale which was never mentioned or agreed upon with us. We probably would have never known had the new owners (of the house) not stopped by the house to start moving their stuff in because Keepsakes said they would be done and out by then. An employee was waiting with some antique furniture to be picked up for auction. 7. The owner provided absolutely no proof of what went to auction or sales amounts for the auction or receipts from the auction, only another piece of torn scratch paper listing what went to the auction. 8. The owner gave us a donation receipt for Goodwill, which was one of the charities my mom was ADAMANT about NOT donating to. The owner actually had the gall to blame it on her employees initially! Then she later used the untruthful excuse that they were the only place that would accept softcover books. Not true, we donated plenty of softcover books before the sale to the charities we wanted things to go to. 9. In the end there were items unaccounted for. The antique furniture that had been waiting to be picked up for auction was not even listed. We still don't know what happened to that antique table, 8 chairs and china buffet as Keepsake's owner didn't list any of it in her scratch paper "invoices". 10. Her contract stated we would have our final monies by 30 days after the sale, which did not happen. We received the final check from the auction after that 30 days. Basically the ethics of the owner of this company are very questionable. She lied to us throughout the process. She had my mom in tears numerous times with her overbearing rudeness. She can provide absolutely no proof of the sales total she provided us. We feel like they stole from us, as they can't provide proof of anything they did or took before the sale. Our sale was an unorganized unmitigated mess. The estate sale industry is unfortunately largely unregulated and there aren't many channels a consumer can report to or complain to. We feel that the only thing that we CAN do is alert people to this company and their shady business practices. And hope that BBB will reconsider the rating for Keepsakes, because a company that treats people like they do and takes advantage of their sellers like they do doesn't deserve an excellent rating. (We have a more in depth review on BBB if you want to check it out...) From our experience they are unethical crooks. read more

I wish I had been smart enough to find and read these reviews prior to using Keepsakes. We signed a contract with them in January 2019 after my mom moved into assisted living. I was working with the daughter of the owner. They held the sale in February and it was nicely displayed. However I had been told by neighbors that they were seen removing items prior to the sale. At that point we just hoped they would be honest as we had no way of knowing what they took, what was paid for and what the profit would be. We were also told it would be at least 30 days before they would pay as any unsold items would be taken to auction or to another sale they would hold where they might sell. We were supposed to receive donation receipts if anything was taken to Goodwill or another store. I started calling in April to find out if they had the accounting completed and when we would be paid. She told me she was running behind and would have it done by the end of the week but when that time came, no call. I talked to her at least three times with the same running behind excuse. The last time I called she acted like to something was wrong with her phone and that she couldn't hear me. I have filled a complaint with the BBB and am in the process of talking to an attorney. It is the end of June and I think they should be able to pay us by now. I have a feeling the money is gone. Sad.... Please be wary of using them. read more

I have used Keepsakes Packrats over the years to sell items for me. They have always been professional and extremely trustworthy. I recommend them to anyone who is downsizing or disposing of an estate of a parent .......... read more

Keepsake Packrats is one of best Estate Sales Company's in Colorado Springs. They always are very professional and I don't believe they would do what the previous Review said they did. We have been dealing with this company for several years and have never heard of them being dishonest in any way, all the items are priced with competitive prices and they do not reduce any items below what the home owner has approved. I would use this company without any hesitation. read more

My experience was pretty much the same as Jeanne M. I came by the day before the estate sale (more like garage sale). The only things prices were things in the kitchen. They has approx 6-8 ladies here everyday for a week and that all that was done. I am a logistics engineer for the Govt and I could do this faster and organized. They had some electronics priced from $5-25 that were valued over $500 each. The sale wasn't till the next day and maybe 10% done and the staff had already purchased items (unknown). Which I think is conflict of interest and I am sure they purchased at pennies or less on the dollar then put them in there store to sell at a big profit. This is my brothers house and he had seen Keepsake take and steal items from 4 other of his neighbors. They didn't file a police report because they didn't want the added hassle because they were moving out of city and state. Most of them were Military families as is my brother. I canceled the estate sale and Jo the owner said she hadn't had that happen in 27 years of business. I am sure that is a lie no business has 100% satisfaction. They said they will sue if we try to sell any items our self in a garage sale. Bring it on. This sale was not authorized by my brother but by his Power of Attorney which was not authorized to sell. They still haven't given me a list of what the staff purchased so the next step will be calling the police for stolen property. read more

My experience with these people was not good. Not only were they rude, they took a very long time to sell my parents' things in other garage sales, while I racked up storage costs. They did nothing illegal, as it's all stated in the contracts. My point is this: read the contracts and sign if you think it looks good. If you value the things you are selling, do it yourself or go with an auction house. I felt these people really didn't give a damn. I spoke with another company that I really liked but they only did big sales, and an auction house in lower downtown which seemed really good. I checked the references on that one and I had a good feeling about them. The only reason I went with this company is that the head gal (Jo?) was a member of my parents' church at one time. I should have steered clear when I got a very negative feeling in my gut every time I dealt with her on the phone. Not a happy experience for me, particularly when I opened up the final check. I believe I could have held a half-day estate sale and make much more, then given away the rest knowing that I helped someone. They only people I helped using this company was them, and I think they are modern day scavengers. read more

I used Keepsake Packrats earlier this year after my mother's death to sell furniture and household items from her home. If you have ever had your own garage or estate sale of any size, you know how much work getting things ready, advertising and committing your time can be. Then you have to deal with what doesn't sell after the sale. With Keepsake Packrats, they deal with all of that. They are a pleasure to work with. They are knowledgeable and take great care with moving and packing. I appreciate that they do so much pre-work cleaning, sorting and displaying by category; i.e., Christmas/holiday decorations, linens, clothing, etc. I have been to sales run by other estate sale business where everything was just dumped in piles on counters, floors and furniture. It is wonderful that unsold goods are donated to charities whose need those items can best help. We have attended their sales for years and always enjoy looking even if we don't buy anything. read more