Horrible customer service. Cashier lady seems to be not be wanting to be at work. With that attitude she should just staid home. Truly needs some training and for sure needs ro smile and greet customers. read more

As of August 2025, HALLOWEEN THEMED DECOR AND COSTUMES ARE OUT!!!!!! Saw so many cute cups and house decor Well lit high ceiling spacious clean floors organized My GoTo is always stopping by the home goods and kitchen sections They have organic items and many from oversea like Italy and Peru So many amazing things, great gift selections to kids and friends Staffs always fast and helpful read more

See all

This Ross store is clean and has a pretty large men's selection to choose from. Located in the Alameda South Shore shopping center, I've been in here a few times and found some decent deals. I've also been here for the holidays, this is a great place to get gifts for everyone. They usually have a nice selection of gifts to choose from with very reasonable prices!! read more

See all

This Ross is like many - disorganized, messy, clothes on the floor and draped over racks. But I needed a warm comforter and some sweatshirts since my dad's house is freezing! What a change from last week in SoCal with temperatures in the 90's. And how quickly I forgot what it was like to grow up here. Well not that quick, I've been in SoCal for 23 years now. There was a huge variety of comforters and I found a down alternative for $29.99. The bag was opened so I made sure the shams were still inside. Surprisingly the pillows here are pretty expensive compared to Target. Then I easily found a couple sweatshirts for $4.99 and $7.99. Then a 16 oz bottle of hand lotion for my mom $3.99. Check out was ok until I was gathering my items after and reached for the lotion. The cashier said "I didn't ring that up because it was too far away." What? It was like she was accusing me of hiding it or purposely having it on the side. When it was her fault she missed it. Luckily my friend stepped in and said, that's ok I'll buy it for your mom. Good thing because I was not in the mood for poor customer service today! read more

This store is kind of a mess. But, if you have the patience, you can find great deals on high quality stuff. Thank you.

See I was just trying to shop for a friend out of state. I was standing there in the cash register where this lady named Camille whoever she manager what not very rude maybe thought I was a kid but it's no way to talk to people that way, Camille you're a hell of one piece of work we need straightening out corporate should get to you. Smiling is free. You should try more of it. read more

Ross Dress for Less - Shoes for days - Department Stores Near Me - Alameda, California

See all

Overall a fine store! I come here for dog toys, baby toys and household goods. It's usually much busier than a lot of other Ross locations during the day. There's parking, which is nice. The loss prevention people check your bags at check out similar to a Costco. No complaints from me. The one time I came here at night time, I did get a weird vibe, I think it's just due to theft being an issue at this plaza in general. Daytime shopping is the way to go! read more

So I gave one star for the fact that they have the inventory and then one star for the fact that I can get through the cash register. Honestly, they removed employees that were actually nice and handled your things with care and replace them with who I think are Europeans or some other, who are efficient but also are interpersonal communication challenged & pretty disrespectful. I went there and purchased two shirts for work yesterday, one with a beautiful in-line silhouette and the other with a great material and after paying for it She asked if I wanted a bag and I said no and so when the transaction was over, she literally handed me my two shirts like they were trash she literally dropped them into my hand. I know it's not Macy's and everything or some high-end store but damn you don't have to treat my new clothes like they're trash. Have some respect. I went ahead and moved to the side after my transaction and folded my two shirts nicely and walked out. So the two stars will stay. Thanks for the inventory and discounts. Enjoy your pay. read more

Every now and then this location of Ross surprises me! The Biggie Smalls socks, and the Reebok sneakers were a sure HIT for the retro garden party I threw. read more

Ross Dress for Less - Biggie Smalls socks! - Department Stores Near Me - Alameda, California

There's plenty of parking at this Ross. There's a walkway leading up to the entrance that has bemches you can sit at, and has greenery to look at. There's a lot of selections here but be prepared to wait in a line to checkout. read more

Ross Dress for Less - Department Stores Near Me - Alameda, California

See all

Ummmm this Ross has a whole bunch of inventory but at the same time, they really didn't have anything. I would not be surprised if the staff hid items for themselves. Considering how busy the store was, I was surprised there was no line, which confirms my speculation of the store not having good items. On this particular afternoon, they were trying out a new security system. You had to wait for security let you into the store. Which made ZERO sense. It's not like there was a capacity issue. They claim they wanted to flow people into the store slowly. Meanwhile, the issue isn't people entering the store, the concern would be people exiting with unpaid merchandise. Stalling customers from entering is ridiculous to me. read more

Slow checkout line. 25+ in line for checkout and only 2 cashiers, 1 is credit card service only

I was very unhappy when I went to Ross to buy something today, because the security guard saw that I was Chinese and checked my handbag when I went out of the door. I thought she was discriminating against me. read more

They limit the amount of people in the store. They have theft protection follow you around the whole time you're shopping. Only 1 person at checkout. Also most annoying fitting room experience I've ever had. Came here to buy a pair of shoes for me and my kid and was uncomfortable the whole time. Don't want to come back here but they have the best priced kids shoes read more

i was in the dressing room and I was getting yelled at or a bad attitude by a worker and I when I got out she gave me attitude about not having a card number when there was literally no worker inside and clearly a staff employee Was supposed to be there and when I ended up coming outside she was giving me an attitude about not having a card number when a worker is supposed be there attending a customer. And assumed I was stealing and threatning me saying there was cameras and I said go ahead look at the cameras i had 3 items in my hand she had told me put the items in the rack and the hanger and ended up telling me go ahead now go try it on and I said no thank you here are ur item. bad customer service don't recommend coming here I'm never coming back read more

I absolutely love Ross, but I ABSOLUTELY HATE this location!! This store is always a mess, and their inventory sucks. Don't be surprised if you walk in and see lots of empty racks and shelves. I don't really come here often and much rather go to Kohl's or TJ Maxx, but once in a while I'll stroll by to see if they've gotten any better and the answer is always a hard NO. The line is always long and there's only 1 or 2 cashiers only, goes by incredibly slow. During a couple different visits, there was broken glassware in their home section. Clothes racks are a mess, clothes are always on the floor, some clothes are stained too. Tried using their fitting room once and the employee was incredibly rude to me when I handed her clothes back that I didn't want to purchase. I'd expect more from this location, but it's a constant disappointment. read more

Gross store. Very dirty. Garbage all over the floor. The shelves are a mess. Long lines. Last time giving them a try. read more

Ross Dress for Less - Just look at all the trash on the floor. So gross. - Department Stores Near Me - Alameda, California

This is my go to store. Always find what i want and on a good price. The staff is always willing to help

2021 REVIEW: This is the worst Ross in the Bay Area, it is always super messy and looks Dirty, I feel like I'm going to get covid by breathing the air in here. The employees here are so rude and look super unhappy, There is a huge line All the time and not enough cashiers. Not to mention that the asian manager is extremely rude and doesn't care about customers. I once had an issue, and the manager literally just came out to day "We can't help you, there's nothing we can do" and walked away. This used to be a good Ross, it needs a new manager, and a whole new staff, Out with the old, in with the NEW. I never find anything good anymore... I rather go to the Ross in Fremont, Ca Worth the drive. It's much better. Never coming back here again. read more

Ross Dress for Less - Ross in Alameda, Ca - Department Stores Near Me - Alameda, California

The cashier sold me and my daughter a used bra that they didn't carry in the store as I lay all the stuff on the counter I went to take the shopping cart back mean while cashier ring me up I didn't pay attention my fault. But $9.99 for a bra with no tags couple of days later I try taking it back for a refund the store manager was rude like if I was trying to get over on him. He said they don't care that brand and then I was like. Why Did your cashier sell it to me then? What item did she scan to charge me? Small story short I got a refund for $8. some in store credit I was up set so just be careful what you buy and pay attention to what they ring up don't want this happening to anyone else. read more

This was my first time visiting this Ross location and it was just OK. There was plenty of parking available. The security woman at the entrance was welcoming to shoppers. The checkout lines were very slow and had only two cashiers open. I wasn't quite a fan of the women's clothing section, but did find a few nice home decor items. read more

Stopped in expecting the worst. Thanks to Carmelia (sp?) the usual MILE long line moved in seconds. Grabbed my summer gear and was 23rd in line at 12:15 Thursday 4/27. Was out in less than 5 minutes. While other cashiers fumbled and slipped she took on the ENTIRE LINE. Promote her to an EXECUTIVE position!!!!!!! No joke. read more

Ross Dress for Less - Discount stuff - Department Stores Near Me - Alameda, California

Came in today, 12/17/2019 at 8:00 pm to pick up some gift items for myself. I shop at this store at least 5 times per month for over 20 years and I am very familiar with most of the long time employees. I am ALWAYS respectful, courteous, engaging and friendly to everyone in the store, even the customers. However, I had a return and purchases. I went to the return cashier and came upon Ivon. She was also working the return register last night and had said something that just wasn't in a cheerful manner and I told her that I didn't want her ringing up my shyt cuz I know I'm going to catch a case. So, a wiser employee with some very good home training assisted me and she was extremely warm and friendly, especially after witnessing my exchange with Ivon. Well, I get Ivon tonight who was at the register. I said my prayers while waiting in line cuz I already expected her to treat me like I just slapped her puppy. The minute I approach her with my return (which I bought with 4 Ross gift cards), Mz. Ivon tells me that I can only get a store credit. Huh? I was in a holiday mood and now I'm about to jump the counter cuz this chick was refusing to return my money to my card even though I had a receipt. I told her to get the store manager and to remove herself from my vision before I flash, surely as we go... Store manager hears the flash and comes right over while store security suddenly walks away - cuz they already know and everyone just wants to go home to see their Xmas tree. Long timers approach me afterwards and they are very shocked and appalled cuz this millennial rude azz made me lose my normal in Ross Store. I'm calling corporate first thing in the morning to provide my feedback on their deficiencies in customer service deliverables. My average spending in Ross well exceeds $500 per month and I ain't having this BS from Mz. Ivon on ANY given spending day, especially during my holiday shopping. read more

See all

I usually go to the Emeryville Ross as that is the closest one to me. I had some things to do on Alameda so I happened upon here. Layout is the same as any other Ross but this one seemed to have more selection than Emeryville. read more

The loss prevention racially discriminates customers. If you are brown you are automatically guilty by skin color. I was unable to see the sunglasses I had wanted because the loss prevention said that i could only see them at check out. Which made me feel that he thought i was going to steal them. When all i wanted to do was try them on and check the price. I only wear oakleys, so its nice to go to a store that has them discounted. Sucks because i need a pair of sunglasses for cancun coming up. read more

Ross Dress for Less - One terrible/racist store - Department Stores Near Me - Alameda, California

a 1 star review is all they deserve based on one employee. I used self checkout for the two items I had. the entire time I'm checking out this same employee is watching me and the screen that monitors the purchases being made at the self checkout area. not only was the employee watching me, watched me pay, and put the receipt in my bag only to stop me and ask to see the receipt. I said to him, you literally watched the entire transaction now you need to see to see proof of purchase. if this is how they conduct business I won't be returning. read more

Cashier named Hong was impatient. After ringing up my items, she did not bother folding them and placing them into my bag. We had to do it ourselves. With hands full of merchandise, she kept pestering us for cash. How impatient. Will definitely seek another cashier next time we come here. She definitely saw us with our hands full. Lack of service. read more

Horrible management. One cashier in a Saturday afternoon with a line of over 25 people waiting. This store always looks unorganized and junky compared to other Ross stores. read more

Had to come back to return a few items last night. Esmira, the cashier, at the front desk, helped me return a hat that didn't fit me and also a few other items at the Return/Exchange counter. Kelly, the Store Manager, helped me with an overlook on my receipt, that I had a double charge for the same exact item. Hmm? Turns out it was not the same shoe, but rather charged on the same shoe SKU#. Odd?! I thanked, Kelly, for her taking the time to look into it and clearing up what was shown on the receipt. Thank you, Esmira and Kelly, for your help last night. From all the friendly staff I've encountered. To all the items they have on a daily. I literally go in to obtain only a single item and end up with bags of shoes or clothes. Esh, SMH! I recommend this store and all it's entirety. Thank you, everyone at this Ross, Alameda Southshore location, for all the frequent visits I've done throughout all these years. read more

Ummmm........you cannot possibly go wrong here! Why? Because it's a Ross Dress for LESS! I get my white long sleeves and hella awesome deals on ties! Normally priced at 30 bucks, you can find seven dollar ones that fits the suit. Plus, walking distance from my apartment. The one checkout line can get long but it flows and they adjust cashiers accordingly. The employees are friendly and treat you professionally. The general cleanliness of the layout is a wreck during them busy times; however, this location could use some extra help. read more

Understaffed, line was all the way to the back had to wait 30 minutes. The store is a mess from the entrance to the back. Employees are rude and unprofessional. read more

i like to bring my mom here as part of our quality time, she loves it. I can't lie, i do too. tbh, ever since covid i have not gone to any retail stores, but today i was in the mood. i've been kind of teying to avoid any unnecessary shopping/going out. And i don't need anything at the moment. But i went for it. And i must say i was very pleased at how precautious and clean they're keeping everything. Hand sanitizers and wipes for carts, social distancing in the lines. Made me feel safe. The only sad part was that the store didn't have much, not as much as they usually do. But of course, this is not their fault. I'm sure the root of the problem is covid. read more

I was doing fine shopping, until I got to the register. No, "hello, how are u.." something! Not even eye contact. The cashier's name was Faith. I really hate to snitch, but seriously, that kind of attitude can change someone's day, sadly. What was worse, was that she just throws each jeans to us we were purchasing, without folding them or even offering to bag our items. I brought my own bags, but she also didn't ask if we wanted bags at all either I mean seriously? What happened to great customer service?? Ross, PLEASE talk to your employees & re-train them again. Smh wtf. The only reason y I gave this 2 stars & not 1 is cuz it's still a Ross & that I could find cheap items still... read more

Located in the north end of Alameda South Shore Shopping Center, this Ross store is a stand-alone building outside of the main mall. Store's size is similar to the typical Ross. The men's clothing and accessories occupies about 2/3rds of the store's right side. I have not had much success in the past in finding things as the inventory always appeared to be understocked. So I infrequently came here and would shop the flagship store in downtown SF. However, I recently decided to check the store out and was able to get nice Nike and Under Armour athletic shirts and jackets at amazing prices. Maybe the only downside is that the check-out line is usually long, as there are usually just two clerks working at the checkout counters. But the line does move along in a good pace. I'm glad the inventory in the men's section is a lot better now and hope this was not an aberration. read more

Would never ever come here again! It's all kind of ratchet stuff going on in this place. All kinds of kids crying stroller is being pushed with eight your old kids in the stroller, and then when you get to the checkout line is extremely long for no reason. Mainly because the people in line are one not paying attention to see who has left out of the cashiers line and to the cashier being extremely slow and then when it comes time for the next customer they whisper, "next customer in line." To the point that I had to do their job and say, "Aye Aye.....You're next" "Go ahead man." If ever I need something real quick like how I did today again I would never have this as my first second or third fourth fifth sixth seventh eighth or infinite option ever read more

Ross Dress for Less - Watchout for the Big gurlz...Watchout for the Big Gurlzz..Big Gurlz, Big Big Gurlz.. - Department Stores Near Me - Alameda, California

If you love to follow fashion trends and enjoy it when your clothes fall apart so you can buy more come here. I'm usually the guy who spends most of his money on deadstock Nikes, selvedge denim, and every once in a while invest in a decent coat/jacket that I have taylored. The stuff you buy here isn't really worthy of expensive tayloring so this is for people who enjoy shopping. Store is ok in terms of selection and the people who work here. Parking is great. I suppose the location of the store is the best. I enjoy South Shore very much. read more

we are all 14 and we wanted to go and get clothes but the lady stopped us. It was so rude me and my friends just wanted to get clothes but she was yelling at us and read more

Honestly I will travel like I did to the bay and go to Ross! They have designer clothes for hella cheap. They are affordable and inexpensive. I came from Los Angeles and I just had the outfit that I had for the day and came to the bay for a week with only a few pairs of underwear. Walking distance. There was a Ross and I felt like it was a sign to buy new clothes. Got a second outfit for 40 bucks and I was set for the week. This place might not have a lot of electronic stuff but the clothing they have many choices to choose from. The store was clean and there was a guy on L.P. There watching everyone. I was greeted and I felt welcomed. If you go on trips. Look for a Ross and shop till you drop. As well as a good well. I'm balling in a budget. read more

See all

Until today, I had no idea that Ross Dress for Less was the reason why Subpar Miniature Golf closed in Alameda. My husband and I agree we will never set foot in this store, nor any other Ross, again. read more

I was in Ross the other day and had just purchased a house. I was amazed at all the cool furnishings they have. When I went to check out the lines was long but it just took a minute because one of their cashiers was so quick.Larnell was helping two of us at a time and was friendly ,outgoing and so efficient. It's so nice to shop at a place that offers good customer service. read more