Well; they employ workers who are not properly trained on the register. I went to return an item with a bald receipt and the clerk charged me for the item rather than giving me a refund. The supervisor tried to help, but it was to no avail. She told me that someone would give me a call. I had to give her my information. Why could she have not done a void after. It's been over a year and I have not received my refund of $10.81. I called Ross customer service, but they were very unpleasant and unhelpful. The agent on the phone was very belligerent. She hanged up the phone. I need them to issue my refund this is stealing. read more

This place is awesome, great deals and great customer service in a time where it is least expected. Items were easy to find and placed neatly on the shelf. By far the only "bad" thing is the wait time in the line, but that is because it is mostly super busy because everyone loves shopping at Ross apparently! That is obviously not the workers fault. I always leave happy and wanting to come back. Ross is my comfort place. An honorable mention to the managers working to make business happen, I always overhear them working to take care of the customer. I don't usually visit this specific baytown store, but I will from now on! read more

All I want is a brown leather jacket. Can never find one. The black gentleman with dreads that's greets people at the front door is very nice though so 3 stars. read more

This place is a hot, funky mess. All items are misplaced and strung all over the store. My mother loves this place because of the senior citizen discount, but she also dislikes "the dig." Along with items being everywhere, so are the children of the shoppers. If you're not tripping over items, you're tripping over children. There is clearly a loss prevention officer; however, the loss could be prevented if everyone and everything were in its proper place. read more

So I guess in The Baytown Ross store as an adult you can not take your coffee beverage into the store. Will never support your stores again which means if enough people decide to stop letting these stores decide what we can or cannot do in order to shop at their very poorly designed and managed stores, first thing to go will be employees from lack of sales, next thing is these stores having to close. Bad corporate management. read more

Ross Dress for Less - Department Stores Near Me - Baytown, Texas

I did a safety topic on this for work and researched it. I bring this up because today at Ross -Dress for less on I-10/Hwy 146. Forced me to use their hand-sanitizer in order to purchase an item. (Which no they did not sanitize the bottle after the person in front of me handled it. I explained I have thyroid issues and it is not healthy to use this - I use soap and water to sanitize. When I asked to use their restroom to wash this cancer producing chemical off my hands they refused to allow me to use their restroom. The idigit security guard got smart ass and said "I use it all the time and I have Thyroid Cancer" he didn't even realize he was proving my point. Some of this is just getting out of hand (no pun intended). read more

Ross Dress for Less - Department Stores Near Me - Baytown, Texas

If I could give this place 0 stars I would. There was no greeting when we walked in. Talk about lousy customer service. Although that upset me a tad bit, I was still excited to be shopping with my friends. UNTIL we entered into the aisles and I COULD BARELY FIT. I've always been self-concious about my size, but having this happen in the store, in front of all my friends, was SUPER embarrassing. BUT thats not it...we were blatantly disrespected when an employee turned to us all and decided to laugh at my struggle. I'm not even THAT big. I could only imagine what someone larger would feel like. Ross being a chain store, I would expect them to have enough room for people of all sizes to fit through the aisles. This is NOT ONLY appalling, it is ABSOLUTELY SIZIST, and you better believe that me and my friends will never come to another Ross EVER again. read more

Lines are always long, things are always scattered everywhere blahhh! I most of the time only go here for ornaments. read more

Ross Dress for Less - Ok, who had a fight in the carpet isle at Ross??! Lol - Department Stores Near Me - Baytown, Texas

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The prices are fair but you stand in line for 30 minutes for one thing. There were at least 6 associates up front with only one register open and a very long line. I used to like coming here but when it takes so long to check out I haven't been wanting to visit with the checkout taking so long. read more

I cannot say this is a bad store but it can be a little bit more organized or customers can have more consideration and put items back rather then throwing them any where they please. I like the store, employees seem to be happy for the most part to be there. The line can get crazy long and a tight squeeze. Better line control and a smile can go along way. read more

While This store is somewhat disorganized and the staff is somewhat standoffish and only help when asked, it is the best Ross I've been to thus far. I enjoy their home, bedding and shoe selections in particular. There is always a good deal at Ross, but it might take some digging. read more

This store is pretty much a dump. But, I did find a large rug there. The problem was that they won't let you take their carts in to the parking lot. None of the employees are willing to help carry anything out, either. The "security guard" told me to pull my car up to the doors, but when I got back in to get the rug she wouldn't even look at me or hold the door open for me when I was going out. That's the state of customer service at most places these days, unfortunately! read more

This store sucks we came in and all of the carts were taken and a line of them were tied up in the front of the store when we asked if we could use a card we got a prude require that all the cards were busy at the moment I had to basically beg for a cart. After our shopping we had to stay in line for about 20 minutes while one employee rang up everybody staring across the crowd of about 30 people ready to check out I will never come back here thank you read more

Yes Ross can be a big mess but I have gone to others that are a way worst cluster...If you go on a busy Saturday or Friday evening you will find a mess galore. I tend to shop early Friday mornings or on Sunday afternoons. Best time to go is on a Wednesday when they are usually pulling out new merchandise. I am a big bargain shopper so I gotta say that Ross is worth the visit if you have a particular item in mind that you can't seem to find anywhere else. I have purchased unique picture frames, beautiful towels, awesome doggy supplies (bed, collar, poopy bags, leash, snacks and toys) for way less than what you would spend at petco. I love window shopping in expensive retail stores and then coming over to Ross and finding the same exact thing for way less. ie: Wall hangings, vases, sheets. You gotta shop smart when going to places like these. You have to time your visit right and you will be amazed with what you find and how much you save. Yeah the place can be a funky mess but the savings are worth it. read more