This is by far the worst Old Navy i have ever set foot in. There's a revolving door of associates…read moreand managers because of horrible working conditions. The fitting room area is always a disaster and hardly ever staffed leaving customers to throw their unwanted clothes wherever, yet it was so bad that they had customers try clothes on in their disgusting bathrooms that they never clean. Don't even get me started on the horrible customer service from the Assistant General Manager, Megan. I also heard the way she talked to associates and it is completely horrendous and no one should ever have to deal with that. The store is always in disarray, probably because no one knows how to fold the clothes or how to put them away correctly. Honestly, don't bother ever going into this Old Navy, your money would be better spent at Gap or even Walmart.

I'm impressed how this branch has improved since my last review. The store is very clean, all staff…read morewearing masks, big bottles of hand sanitizers scattered around the store, clothes folded and hung neatly, social distancing reminders posted all over the store and friendly staff always ready to help. I would not mind coming back and shopping here again.

GREAT STORE! So fun to peruse here as you never know what you will find. Such an eclectic…read moreassortment of goodies (or oddities) and ran by some really nice people. It was always a highlight to visit this shop every couple of weeks or so chat, look at all the newer stuff and perhaps even walk out with some trinket, tool or movie. I dig this place and miss it since I moved. When I return back to town it will be on my must visit list.

Absolutely horrible store. Sells fake items, that they know are fake, and pray on people who don't…read moreknow it is fake to buy it. Once you realize it's fake there is no return policy so you can't take back your overpriced fake Chinese items back. Not to mention the service is horrible. Went back in to tell them it's fake and they don't even care.

I had an unbelievably frustrating experience at this consignment shop, and I would strongly caution…read moreanyone considering doing business here. This wasn't even my first red flag. I previously tried consigning at their other location in town and was told they were booked out months in advance--and that I'd need to log on the moment appointments opened just to secure a spot. That level of rigidity for a consignment shop is absurd and should have been my warning sign. I decided to try their other location and am equally appalled. Similarly, I had to make an appointment just to consign items. Then I had to rearrange my work schedule to accommodate an assigned appointment to pick up unsold items, which was not chosen by me but instead just delegated to me. I showed up on time, only to be met with dismissive, flippant indifference from staff. Despite having a scheduled appointment to collect unsold items, I was told I couldn't consign additional items during that appointment--but could come back later (literally 45 minutes later) to do so with NO ONE else in the shop. I was also told I could come back yet again, in a different visit, to pick up a check for my sold items. How many separate trips am I expected to make for one transaction? Their entire process is wildly inefficient and completely disrespectful of customers' time. You're limited in how many items you can bring, the drop-off windows are narrow and rigid, and even if your items are in-season and in great condition, they can still be rejected based on their inventory. And after spending hours of my life arranged around their schedule, the payout is a complete joke. I was told I'd be receiving $38 total despite consigning multiple items, including a Michael Kors purse, with zero transparency around how that number was calculated. When I asked for an itemized breakdown, they had to log into yet another system and told me they'd send a link so that I could jump through yet more hoops to learn what each item sold for. Unsurprisingly, that link never came. To make matters worse, they couldn't even issue a check on the spot and instead claimed it would be mailed. That was four weeks ago--I still haven't received anything. So after rearranging my schedule, making multiple unnecessary trips, and dealing with their disorganized process and rude staff, I have exactly zero dollars to show for it. Between the lack of organization, constant "we need to log into another system" excuses, restrictive and inconvenient policies, and the irreverent staff, this business operates in a way that feels intentionally opaque and financially unfair to its customers. Bend is absolutely due for an ethical, flexible consignment shop that actually values its customers--because this place clearly does not. I strongly recommend others think twice before trusting this shop with their items.

I love this place. I usually find something flattering and unique and not only am I not destroying…read morethe envinroment but also supporting local business. I got my absolute favorite pair of Frye boots here last winter and they were perfectly broken in but not creepy used shoes at all. The prices are not dirt cheap like you would find in a thrift store but Angela curates the items very well. If you are someone who does not enjoy riflingh through racks and racks of tons of clothes, this place is for you. Some people have mentioned that prices are higher than they expect, but let;s be honest, most of the in person shopping in Bend is from fast fashion brands where cheap clothes mean destroying the environment as well as child labor. The vibe is also great and they make it easy to try stuff on and always gove me good advice on what looks good. I love their local items as well, like jewelry and candles, etc.

My husband and I went into bi mart at 5pm on a sunday 10-19-2025. We seen someone right away to…read morehelp us open the display case so we could get our cards...Birthday gift for grandson.. the guy said yes he could help as he opened the case he scolded my husband and myself..quote " do you know what my biggest pet peve is ? It's people who ask me to instead of asking people who work in that department for assistance. There people who get payed to help you " I was really surprised by his attitude caught me off guard. I ask him if he got payed...he said "yes to be a manager " Must have caught this manager on a bad day. Geez !!

The associates will go out of their way to help you figure out what you need to do as far as…read moregetting hunting or fishing licenses or fishing tags hunting. They are knowledgeable and friendly.

I waited for over 5 minutes at checkout and none of the clerks came to check me out…read more Two were in the back talking (I could hear them laughing), and the other was in the front. I made several attempts to get their attention, but none of them worked. I ended up leaving without my purchases.

If you want to stand at the counter with your items you want to pay for and have every frickin…read moreemployee walk past you, ignore you and stare at you from across the store, then please shop here. Never again will I shop here. Worst customer service. I get better customer service at Wal Mart.

most over priced goodwill i have EVER been to... i honestly can't believe they feel comfortable…read morepricing the items the way they do when they're literal DONATIONS...

The prices in the Bend and Redmond stores are outrageous. I would not have such heartburn about…read morepaying it is the average worker was making a living wage, however they do not! Even the store managers only earn about $25 an hour while the CEO earns $705700 annually. The majority of the products they sell are donated yet they are pricing products so high. I see prices on jeans over$20 a pair! Shoes that are used that were $25 to $50! Goodwill! Do better!

First of all yes, it's tight inside and the location has less than perfect parking and the building…read moreis not pleasing to look at. But, it's thrift store raising money for hospice. If you want luxurious thrift store shopping go to Goodwill where your money goes to paying top dollar for beautiful retail space and six digit CEO salaries. With that said, I was able to find the best prices for kitchen basics when my moving truck didn't show up. They charged $1 a pound. I paid only $8 for quite a lot of quality items. Also, needed clothes to start a job and found some very nice and a few brand new items. Blouses are only $4, sweaters are $6 or $8. The staff was helpful and friendly. They also have a 7 day return policy if tags are left on and you have receipt. Another bonus they are open on Sunday if you only have weekends to shop.

They hide their return policy in a spot you can never read it then don't offer real refunds for…read morebroken products they sell. The manager told me they had a 7 day return policy for everything so I wouldn't have to worry if the raft i bought had holes or didn't hold air. I bought it and brought it home only to find it had too many holes to be worth dealing with. So I brought it back on the seventh day and was told they couldn't do cash back on things without a tag, told them it wasn't sold with a tag, they then changed it to well anything over 20 is store credit only, okay nobody told me that and it isn't posted anywhere, then they change it to well actually the policy says exchange only and then point to a tiny 8x11 sign written in sharpie and hidden behind a bucket on their processing table. I moved the bucket and read that it says in tiny writing that it's store credit only and then in even smaller writing it says that store credit expires in 1 year. So now I'm even more upset because I don't live in bend and I won't be able to use a store credit within a year and I tell them such. They then completely shut it down and tell me I can leave my name and number for the owner. Still haven't received a call. Clearly just gonna blow me off. I would never recommend this thrift store. Complete shady business and deceptive practices. Save your money for Habitat for Humanity, they stand by their sales.

horrible experience here we had one carload of gear to donate and pulled in behind a U-Haul truck…read morehuge and the a-hole working there told us that we couldn't drop off our small load and had to wait behind the was clearly gonna take at least 30 minutes to unload stuff that they brought there. Do yourself a favor and go to Saint Vinnys to drop your stuff off.

This place was a gold mine for treasure hunting. Some items were definitely over priced. For…read moreexample a Pioneer Woman three piece bowl set was priced individually at $6.99, $7.99 and $8.99. I think the whole set at Walmart new is $20. There was no one to help in the jewelry department so I passed. I could have spent more time in there but I had to run