Staff is rude and manager (dirty blonde hair in her 30's) does not know how to be culturally…read moresensitive or have skills and knowledge on diversity, equity and inclusion. This manager needs training on how to deal with HUMAN BEINGS, especially the elderly w/ disability of any kind. My mom went into store on Friday 6/28/24 w/ her emotional support dog (yorkie/poodle, 4lbs, very tiny) and after my mom spent quite a bit of time in store collecting the items she was going to purchase, manager had followed her around the last 10min before kicking my mom out. My mother was told that only service dogs were allowed to be in store w/ owner and emotional support dog was not sufficient enough. After my mother shared that her dog was an emotional support dog, she persisted in asking my mom about her disability (if any and what kind). This seems like a huge violation to be asking what disability y mother has whether service or emotional support dog. You should never ask a persons diagnosis in either case, hence why papers/forms are completed properly and tags are provided to such animals and owners. My mother just froze after panicking out of fear she'd get in trouble (being Hispanic and speaks clear English), she left her things and walked out. As soon as she got in her car she brokedown crying and felt humiliated by the demeanor and conduct in which manager had approached her. I just found out about it right now! Being part of my job to advocate for people throughout many years in a nonprofit myself in the social service field, I felt it only right that I advocate for my mother as well and let others know about this particular Salvation Army right in Quakertown 309 and Pumping Station Rd. Suggestions: -have clear policies on your store website defining what dogs/pets are allowed into store and why that particular one. -train your staff especially managers on how to be more sensitive towards the population they serve and cultural awareness and beyond. If you aren't a people person and it's just another job, perhaps you're in the wrong place. Don't violate people's rights in asking them their personal health issues that are not your concern. You represent a nonprofit therefore are a reflection of their leaders, staff, mission, vision and it's not just local or state, it's nationally. I am appalled, baffled, embarrassed for my mom and anyone that goes into that store that are of a vulnerable population no matter what community you're visiting from. You don't know peoples stories or life experiences, even journey to than disrespect them. My opinion and fact of my mother's situation made worse!

All is good except they don't provide a public restroom. It is neat and clean with a health pool…read morestaff.