Due to changing different people on our plan, I had to go to this store on two separate occasions…read more I worked with Julio and Chris. Both gentlemen were terrific and incredibly helpful. They were patient with all of our changes and requests and worked to find us the best deals.

Making everyone wait outside when there is plenty of room to stand and wait in a line inside the…read morestore is completely ridiculous. The service used to be top notch as far as coverage but now they've dropped the ball. I've had way too many issues with them ever since moving to the Lehigh Valley. My friends have also had the same issues in other cities and we're all just tired of the high prices and degrading service. I had enough and switched to a new carrier yesterday and I can tell you the bloatware they dump in the phones is a LOT.... I would recommend you all to shop around and compare plans, not just from the main carriers but also check out new carriers like Mintmobile. In Europe my friends all laugh at us because they're paying $20-$30 for service while we all get gouged in the US from these big carriers.

Abe did an excellent job on an iPhone screen repair. He was very competent, very helpful, and very…read morepolite, and the price was better than anybody else's I've seen. It took about an hour and three-quarters from start to finish, including an iTunes reset (and a *lot* of other customers Abe was dealing with at the same time). Plenty fast enough for my needs.

If you have Apple products please I repeat DO NOT BRING THEM HERE. Terrible Apple service. Also…read moreeverything apple they they supposedly "fix" your apple product is not saying the parts that they added was not an apple product and your devices will go down hill from there. Screens randomly glitching and restarting. I mean while you have the gps on and the product was fixed allegedly that same day. Don't waist your time just go to Apple. Also after having them touch and mess up your Apple products. Apple will not take your product for trade in or anything because their making your phone int an android of some sort.

What the phone two months ago at t mobile on airport road in Allentown pa. Within two weeks…read morethere was a problem with the phone i went to T-Mobile at another location. The guy did some pushing around on the apps and said, that's all they could do. It should be fixed within 2 weeks. The phone was overheating, the call in speaker wasn't working. The phone was freezing and when I was trying 2. Read pages the phone would not stay focused and kept flittering. Also, when I would try to scroll down the phone would take me right back up to the top of the page.. i went to the Airport Road location where I got the phone last week and they told me it was on warranty that they would order me a new one.I'd have two weeks to pick it up. 4 days later they told me.I had to come pick it up if I didn't pick it up.It would be sent back. I called 611 on my phone because I couldn't get in right away. I work all weekend. They said, no problem will hold it till Monday. So I go in yesterday. A guy named Brandon approached me and asked me what was going on with the phone and I said, read the notes it's all in there, he said, no, it's not what's going on I said I'm not going to go over all this again with you. I want to pick up my phone.. he opens app my account.\n And whatever he has to do, he was doing on his little computer or tablet. Meanwhile, he's humming to the music and moving his body to the music and his pants are hanging down his rear end, like the young kids do so that I could see his underwear.. very, very unprofessional.I was not happy about this because I just bought the come in on my only day off and to top it off.I was charged for the the cost of having the phone mailed to the store.It was a service fee. Granted, it wasn't much, but why should I have to pay for T-Mobile to send a phone to a store?When this wasn't even my fault to begin with, it was their faulty phone.They should pay that so I complained about that. I went over to the assistant manager and I asked if someone else would handle working on my phone and taking care of the issue.She didn't get up off her chair.I said, could I please talk to the manager.Well, she's on a conference call.I said okay, then I'd like a phone number.If your district manager , she gave me a business card that had the store manager on it. She\nDidn't even bother to help with the situation.She just walked away terrible terrible. So Brandon half an hour 45 minutes later. Still can't transfer the information on my phone to the new phone. So I said to him. Why don't you see if someone else can help you? He ignored me so after a little bit. He walks to the back office. He comes back out and he says I'm gonna refund you. The shipping fee I cannot help you. You do what you need to do. And that was that. I walked out. Now i'm stuck with a phone that overheats and doesn't work!! I did notify the Better Business Bureau.And I think the f c c handles something like this for complaint so i'm going to contact them. I did call Samsung to see if they could help me and the only way that can is if I send them my phone which I can't do because I need it. I don't have another phone nor do I know someone who will lend me their phone. What I should have done was read the reviews for this location because they're all 1 or 2 stars. Don't go here.Don't even go to t mobile period get another phone from someone else

BEWARE, if you go to this location, the manager is very shady she forces to representatives to add…read morelines and features to your account. Sort these reviews by lowest and you'll see!! I worked here and seen first-hand how management and district management laugh at the reviews and then call back the customer with a straight face and lie. It's ridiculous how they treat customers and employees. I'm glad after 18 years. It's finally over. I don't have to deal with the unfairness from the manager Karina , the district manager David and Human Resources is even more pathetic covering everything up. If you've had any of these bad interactions, contact customer care and file a complaint and Please contact me if you have had any bad interactions so i can forward it to the right people. Talkincell@gmail.com Please Do not include personal information here on this review. Watch for responses asking you to reply to the store's email? It will just get covered up and not get to anybody. You're better off contacting customer care or else your complaint will go unnoticed.

every time I go to get my phone fixed there the screen is always lifted and I have to pop it back inread more

horrible I don't recommend spend so much money just for the iPad screen to fall off I waited almost…read moretwo weeks for them to fix it just for the screen to fall off don't go to this place

On April 4th 2023, my mother and I visited a T-mobile store. When we walked in, the sales…read morerepresentative, later identified as Michaela the Store Manager, asked us what she could do for us. We informed her that we would like to upgrade my mother's phone to the latest iPhone. I decided that I too would want to upgrade my iPhone and my mother's iWatch. Michaela asked which iphone, I responded the latest they have. She showed us to the iphone section and recommended we trade in our iphones for the latest iphones in the larger size. Then she left us. As we waited, from across the room while she was attending another customer, Michaela asked us which phone we would want in an elevated voice. We told her we would like what she had recommended. Michaela goes to the back and gets a few devices then we go to the counter where the register is. At this time, there was another store representative and other customers. There was a particular customer that wanted to pay a phone bill. He seemed confused about the store he was in. Michaela was short and rude with this customer which happened to be an elderly person, not tech-savvy and confused. Instead of being compassionate, Michaela was totally unprofessional. Michaela shifts her focus back to us and tells us that we must purchase an accessory with the new iphones and that this was an Apple policy. My mother and I were surprised as we have never heard this before. Although we did not need it, to comply with Apple's requirement of purchasing an accessory with the new iphones, we inform Michaela that we would go with an Apple Tag and a pop ring for the two iphones. Then Michaela begins unpacking packages and asks for a credit card. She tells us the total and we pay for my mom's phone and accessory first. After the transaction, Michaela places my mom's new phone by my mom's old phone in front of us. The new phone is not the iphone my mother wanted. We informed Michaela of this and again, she was short, rude and unprofessional- this time towards us. She said there was nothing that could be done besides us paying a restock fee however, we could not get the old phone back, would need to pay for a new phone and we would lose the credit received for the old phone. None of this made sense, especially because it all turned out this way due to the lack of service and attention Michaela provided. Since Michaela said nothing could be done, we believed her (big mistake). We were so dissatisfied with the T-mobile service we received from Michaela, Apple policies (made up by Michaela), and T-mobile policies (made up by Michaela) that I told her we no longer wanted to proceed with my phone upgrade, required accessory or new iWatch. We left the store for about 30 minutes while Michaela transferred the data from my mom's old phone to the new phone. We later returned to pick up the new phone and Michaela said that because the old phone was cracked, we might not receive the credit. Michaela should have inspected the phone prior to the transaction. I asked Michaela for her DM's phone number or email. She said that she could not provide this information. This whole day was a scam. After we left the store, I carefully read the receipt and consulted with a former T-mobile associate. Per the receipt and the former T-mobile associate, we would be able to return or exchange the incorrect iphone we received due to lack of attention from Michaela. The store's DM called me earlier on April 5th 2023 while I was at work. I asked him to call me back after 5pm EST and he did not. When I called him at the number that he called me from, someone else answered from a store which was not a help. So on April 5th, I returned to the store and informed Michaela of what the receipt states. Michaela disregarded what I said and kept referencing back to there is nothing they could do. I step out of the store and call T-Mobile customer service which confirmed that we would be able to exchange the device for the correct one and transfer the credit received to the new phone. I go back into the store and ask Michaela to hear out the T-Mobile customer service representative and available options. Michaela refused. I asked if she could call her DM so her DM could speak with them and she said that her DM was no longer accepting calls although I heard her speaking to him moments ago. She then tells me that I need to leave the store and I tell her, while I am on the phone with T-mobile's customer service (recorded line) that I was doing nothing wrong and need my issue which she caused resolved. While yelling at me, around 7:40pm EST, she told me that she needed to close the store before it got too late because of her safety. I told her that the store does not close until 8pm and she should not be closing the store early. While she is at the door holding it open, she calls someone and tells them in a loud manner that she is going to "pop" me which mean "hit" me in slang language. She also turned away customers in front of the

From the owner: Visit the T-Mobile store in Allentown and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3100 Tilghman St #3 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I purchased a screen protector for my Google pixel 7 pro and my fingerprint scanner would not work…read morewith it.l took it back with my receipt But it was 10 days and they would not do anything for me.Lesson learned that was a waste of 26.00 dollars.No returns after 7 days.I will not be using them anymore for anything.

I had an issue with my iPhone and they fixed it on the spot with no issues. The guy that works…read morethere is nice and really knowledgeable. I highly recommend this store and will use them in the future!