Worst customer service at the register I've ever seen. Cashier couldn't have been slower if she tried. Intentionally being slow. Never again. Stay away. read more

I was actually extremely disgusted by the behavior of Shannon the cashier here. He was extremely rude to my mom and I and made it seem like we were bothering him. After buying $300+ worth of items, he put it in multiple little bags. When I asked if we could get a bigger bag since the little bags had started ripping apart even before we left the store, he gave some BS explanation of how the bags are reserved for furniture items and that Ross is extremely strict with their big bags and they will not be getting another shipment for the next two months. Never in my life have I heard this sort of silly explanation and such a rude cashier. I had to argue with him to get a 'medium size' bag which he reluctantly gave us one and put all the multiple little bags in them. I hate to be making a review about something as inconsequential as shopping bags but the two things I absolutely detest are rude cashiers and terrible customer service. read more

Ross Dress for Less - Had to argue Shannon the cashier to get a medium sized bag. - Department Stores Near Me - Rockwall, Texas

It must be a requirement to be employed at this location to be rude. I have been in here several times and the staff is terrible. I had an item with no price tag and the girl said "most things that dont have tags is because people pull them off hoping to get them cheaper !" I make $70,000 a year , I dont need to pull a tag off of a $12 item to save a buck !!! She handed me my receipt and immediately yelled for the next cutomer before I had even put my wallet back in my purse. I will never stop here again, just not worth being treaged like dirt. The Ross in Greenville is a TOTALLY DIFFERENT EXPERIANCE !!!!!! They are super nice and have great customer service at that location. read more

Worst. Ross. Ever. Not inventory. It was fine. The workers here made for a "never return back moment." I love Ross so don't get me wrong. Great finds. Easy to navigate. This one was fine. However the check out people were horrible. There was probably 10 people with buggy's in line. One check out clerk. One. Slow as molasses in Alaska. Running down a glacier. Slow. I can be THAT person. So I said "do you have anyone to help you?" She looks up and says "coming soon". Ok. So then another woman comes up and starts jacking around with hangers. And returns. Left a moment. Came back. Grabbed hangers and turned them all one direction. You know, all the important stuff. Then she goes to a register!!! REALLY???? She literally spent 15 minutes messing with hangers. I had assumed she was a floor worker and needed them to hang clothes. Not spring cleaning before your wait on what now appears to be a line zig zagging (they had 3-4 zig zag lines to go through) toward the single cashier. Now there are at least a dozen people. I get to the hanger chick and she doesn't acknowledge me at all. Hispanic girl long dark hair. 30-40 and thin. I made the comment that they needed more help up front then one person can provide. She rolled her eyes and said "that's why i am here". What? To play hanger games? She didn't make eye contact. Smile. Anything. It was almost bizarre. She wasn't wearing a name tag either. I'd way rather go to Walmart every day. read more

With everything going on the staff allowed a woman a d her teenage daughters to walk around without a mask. I asked the young lady at the check if masks were required and she rudely answered with "yes." Rude to me but no energy towards the people without a mask. The lost prevention woman just stood there as they walked around possibly exposing everyone in the store. Reckless and irresponsible staff. read more

I like shopping at these stores but the first and only time I went the cashier accidentally left the security clip on an item I bought so I went back to this store to ask them if they could take it off. I had thrown away my receipt by the time I got home after taking a picture of it on a cash back app. So I only had a digital receipt to prove I had bought it. Well boom I went back and it took them like 10-15 mins to verify I bought it and once the clip was off the manager had an attitude with me and told me that next time I should just keep the receipt so they won't have to do all this again, what?? I was angry because maybe they should make sure the tags are off instead of having the customer drive back and get an attitude with them for your mistake? I understand accidents happen but take responsibility I at least tried to work with them. Not to mention it's mostly empty in there and I went in 1-2 hours after it opened maybe they should restock or put more items out . read more

This is your typical Ross Store, which means it sucks if your a man selection wise. Associates were pretty nice but sections were kind of cluttered and cleanliness of the store was so-so...but like any discount store if u put in the work u can find some pretty good deals . read more

I am spending my entire lunch break from work waiting in line to buy a wallet...it's like waiting in Walmart with all registers closed and 1 person checking out. Ridiculous! read more

Ok! I love Ross for their clothes and other things! But lets just say the bathrooms are not up to par, and they were dirty, and the one lady I had ask a few questions to was very rude and didn't seem interested in helping me! But the cashiers are always friendly. But they should keep their store cleaner read more

The Rockwall, Texas Ross Customer Service is TERRIBLE! First one check out employee on a Monday before a Holiday. Second check out employee is not friendly, no smile, looked like she did not want to be there and yelling at customers to take their clothes off the hanger to expedite. Third telling me there's my receipt that is still in the machine. Fourth talking to the Manager and her not really carrying. I guess with a Manager like that employees follow their leadership. I have been here a few times now and the customer service has always been lacking but this was the worst, I will not be returning. read more

I drove out here from Garland looking for a dress for my daughter for a school event. I've been to the Mesquite Ross before and that place is just a hopeless train wreck, so I was hoping this one would be a little more upscale considering that it's located in ROCKWALL for God's sake! Boy was I wrong...same story here: Mexicans letting their kids run wild while they trash the store, open packages, merchandise all over the floors, and only the vaguest sense of organization throughout the entire place. Oh, and to top it off, the entire back of the store smelled like SHIT! The girl working on the sales floor was actually pretty nice and tried to help me out, but the manager Addie was rude as hell and totally blew me off when I tried to bring the above mentioned concerns to her attention. Definitely won't be back. I will gladly pay a few more dollars to find what I need elsewhere and not have to put up with this third world circus of a store. read more