Great thrift store that supports the community. Store is clean and items displayed nicely. Prices…read moreare good. They also have an upper scale store with designer clothes.

Parking can be iffy -- try to go when it's not so busy, whenever that is. The "upscale" part has…read morenice items, the other building is OK, but not great. I like the "last call" building but didn't find much there. I've never donated anything so I can't say what that's like.

I have loved seeing this store transform over the past few years that I've shopped here. The staff…read moreare always greeting people through the door with a friendly hello and smile. So accommodating when dealing with a baby and toddler who seems to always need a diaper change after 15 min in the store. My only suggestion is (if possible) to add more light or a brighter light over the 6-9 month baby boy aisle. It's so dark just in that part of the store, I don't know if the thing overhead is a vent or just a fluorescent that's out? But that's the ONLY complaint. Great store, beautifully organized, not overwhelming and always great service with buying and selling! Keep it up!

Do not shop here or sell here!! I sold my sons clothes here was told it was a three hour wait asked…read moreif they were open Sunday the lady said yes. Due to their website still showing closed on Sunday I called Sunday to make sure since this location is not close to my house. No one answered when I call three times sucks day so I didn't go. I walk in today on Memorial Day pick up my cash and when I walked to over pick grab my bin I was told they donated my bin. I was totally ok donating the clothes but my bin that I'm required to bring my things in is not ok. I was then told by the rude manager that I should have picked up yesterday I told her no one answered and your website said your closed. She said there was nothing she could do and there was no corporate number. So I've found the corporate address, email and phone number lol fare in UT so I will be reaching out tomorrow as well as leaving this review on google. This is not ok

Poe & Arrows is still doing great in downtown Rowlett, Texas for a tiny boutique, she packs the…read moreright inventory to keep repeat customers. Today, I stopped by for blessing bundle of white sage (salvia apiana) and some Palo Santo wood. This will bring in good for the new year 2022. But I also noticed some awesome vintage-style Led Zeppelin concert tee's! Talk about retro! They carry tee-shirts up to size 2X here, so don't forget when you are looking for a Father's Day gift, besides your regular fashion shopping.

Newly relocated at 505 N. Goliad St, a mile north of the original store! Still making a few…read morearrangements before opening to the general public. The new Southern Roots is a remodeled former vintage home, next to "SERVE by Hallie B." boutique. Great neighbors! Southern Roots offers style for both guys, and the gals: classic looks, casual comfort, and outdoors wear by Patagonia, and other brand names. Classic Birkensock sandals in many colors and designs. Water wear sandals & shoes. I bought a Patagonia "NOH2O" rainproof hooded windbreaker with big waterproof pockets that has done the job when needed, really came in handy. Accessories, hats, sunglasses, accent jewelry, socks, gloves, and more. Staff was pleasant and helpful during my visits. The new Roots at 505 N. Goliad has it's own parking in back, and along the north side. Marked ADA parking space & ramp entry into Roots. So, looks like February 13th, a Saturday, will be a "Block Party" to welcome Southern Roots.

I had the best time in the store yesterday!!! My first time actually since I don't live in the…read moreRockwall area. I just wanted to say thank you to the girls who helped me!!! I work 7 days a week as a real estate broker and my entire life is in storage right now. I had ZERO spring clothes.... So I needed everything. It was the most anti pretty woman, pretty woman shopping day! The girls we're extremely kind, extremely helpful, and made this EASY! Y'all have an incredible team Highly recommend. As for people who say the stuff is over priced... I found it to be completely the opposite. It's extremely reasonable, I won't say cheap because they carry nice brands. But the most expensive item I got was like $75! Most in the $30-50 range which I think is fantastic for a high quality boutique that caters to their customers! I will be making this drive again!!!!!!

I love this store and would give it 5 stars, IF EVERYTIME I check out it didn't take an eternity!…read moreThis store has a real problem with lack of customer service when it comes to checking out. It should not take 45 minutes to pay for your stuff. I came to the car with the grandbaby and left my daughter in line. It's been 45 minutes and she's still in line. This happens nearly every single time we come here.

I checked out today with Makella who although busy with many customers treated me as I was the only…read moreone in the store! She had to call customer service two times to verify information on my account and took time to take care of my problems! Please give her a star by her name for today and buy her lunch! She's one great employee in the Rockwall store! Thank you M for taking are of me! Sincerely, Victoria Bean

Great service, price and turnaround time (4 working days) to replace the face on my Rolex.read more

My vintage Rolex Air King had a small bit of water in it. Before they worked on it they charged my…read morecard over $600. I had it for just a few weeks and yesterday (6/3/26) it stopped. I decided not to take it back because I just don't feel comfortable letting them have it again. I'm not certain their techs are Rolex certified. Now it's on the way to Rolex in Florida. If you have a Rolex you may want to think twice about letting them service the watch.

If I could give 0 stars I would! Gem was a referral from a family member and they were great…read moreduring the initial sales phase (the money taking phase). Ultimately though we DID NOT have the same experience that our family member did, I guess because we were unhappy with their work product and we had to go back and attempt to take advantage of post-sale service. If you are concerned about your jewelry store standing behind their work, you really should go somewhere else. We went in to have a tension ring re-sized, which they claimed they could do. We paid over $1000 for the resizing, and within 3 months the stone JUST FELL OUT!! Luckily after an hour or so on our hands and knees we found the diamond. We took it back for them fix it, which they did, for another charge of several hundred dollars. Guess what, almost immediately the stone became loose again. I gave them one more chance and to their credit they did not charge for the 3rd try. But within weeks the stone actually FELL OUT again (see picture). I went back in again, frustrated as you can imagine but calm, and they said they would stand behind their work BUT their work WARRANTY DOES NOT COVER THE DIAMOND EVEN IF their work caused the stone to fall out and lost forever! What kind of comfort is that? Are they afraid of their own work product resulting in lost stones apparently? But I digress, Gem now claims that the ring style is the real issue, not their work! They say that tension settings are an inherently unreliable mount. Really? I don't think so because my wife had this same tension ring for over 10 years and experienced absolutely no problems at all. I kept telling them but to no avail, it's not their fault. In the end, I simple asked for my money back because they didn't do what we paid them to do! But, you guessed it, they would not accommodate at all, and had the audacity to tell me to go somewhere else and still kept my money So that is my recommendation to you, GO SOMEWHERE ELSE!! There are dozens of reputable jewelry dealers in the Dallas area that can sell a ring, but only the better establishments stand behind their work, and Gem is NOT one of those retailers.

A few years ago we were looking for a jeweler to replace my engagement ring. We happened to come…read moreacross Gem Classics after lunch. On our first visit, we met Gabe. He was extremely welcoming and knowledgeable. When we got married, he customized my beautiful wedding band and also was able to repair a family heirloom, which was part of my wedding gift. We feel like family on our visits. I highly recommend Gem Classics.