If I could rate this a 0 I would. Customer service was HORRIBLE. Yeah never coming back. That old hag has the WORSTE attitude and so does that old man hag 2.0. I bought my stuff and he was in a hurry to be nosy with the situation of my sister and dad trying to return something so he straight up threw the bag. That roach probably doesn't paid enough to have a good attitude. Also the old hag girl was also having horrible attitude and they both kept talking under their breath and Ik it stank. She also used my dads card to purchase something for him without even letting him know if she used it or not and just expected him to know. I hope they get taken away like 5 below got took away. Bye bye! Don't come here! This happened 2 months ago! read more

About a 2 months ago, my dad, sister and I went to this Ross to return a pair of headphones he had purchased. We had the receipt, but my dad accidentally forgot to bring one of the parts that belonged with the headphones. We completely understood that the return couldn't be processed without everything, and my dad even offered to drive the 2 minutes back home to get it. What bothered us wasn't the policy, it was the way we were treated. The employee immediately started making comments that made us feel like we were doing something shady because there wasn't a sticker on the box, even though we had the original receipt and were simply trying to make a return. After my dad came back with the missing item, another employee helped us, but the experience didn't get any better. She was rude, barely acknowledged us, and when we decided to buy a shirt while we were there, she didn't communicate what she was doing. We stood there waiting to pay, and when I asked if we could pay for the shirt, she told us it had already been paid for using the card from the return. She never explained that beforehand or asked if that was how we wanted to apply the refund. The entire experience left us feeling judged and unwelcome. I understand employees have to follow store policies and prevent fraud, but there's a respectful way to treat customers. We did everything we could to cooperate, and unfortunately the customer service we received was disappointing. They need to stop giving jobs to this rude, old people. read more

I make my rounds with Ross's, and they are like a mixed bag. This Ross was a good one for me. There was a bunch of cute purses, nice house stuff, the clothing racks were nice and full. I lived the dresses. There was also a nice clearance section. The person manning the fitting room was nice. You could bring up to 8 pieces of clothing to try. Of course, I had more than that. There was a great selection here than other locations. I ended up buying a purse, dress, shorts for my hubby, and a toy for my little doggie. Good shopping experience at Ross today. read more

What the heck is the deal with people loving this store?! All the shoes are made out of plastic - pretty sure strippers buy their shoes here. The selection of clothing for women and juniors is pathetic. I could look at every single item in every single size in less than five minutes, if I skipped over the ginormous rack of black pleated granny pants. I just don't get it. My friends say all the time, "oh I got this at Ross" in reference to a cute top or dress I commented on. But every time I go in there it's a wasteland. It's where ugly, unloved clothes go to die.... Alone. I do give one star because they have inexpensive bakeware items and occasionally a cute home decor item. Luckily I don't shop here enough to worry about the line situation at the register. Doesn't surprise me though! read more

Big props to the assistant manager who put an exceptionally racist & rude customer in her place while maintaining professionalism. So thankful to shop at a store that has zero tolerance for racism & a manager who stands up for others. read more

Brought back just like New..... Kenneth Cole Reaction black backpack. All tags and receipt. Manager was the checker. And would not let me change color or any service for a return. She was very inconsiderate and rude. This backpack was only couple days old, my girlfriend only thought I would like the color. read more

Worst Ross I have ever been too. I'm saving to buy a house so I rarely ever spend money but I decided to take a little drive and ended at Ross. My 2 year old picked out a wooden puzzle with a price tag of $3.99. As I was shopping she happened to pull the sticker off the item so when I got to the register there was nothing for the cashier to scan. I let them know that she had pulled it off and the price that it was as I looked at the price when she picked it up. The young cashier was very sweet and when I asked if she could key the price in to complete the sale she said she couldn't and she needed to get a manager. WELL.... the manager couldn't manage a customer even if she had actually bothered to try. She made me feel like a criminal as if I was lying about the price of the puzzle. I asked again if she could key in the price as I had looked at it and knew the price. She just went off, took the puzzle from my daughter and said have a good day in a super condescending tone. My kid started crying because she had taken the puzzle from her. Definitely not a professional and DEFINITELY needs a line of work way from customers AND kids. she couldn't ring up a simple puzzle for me and embarrassed me in front of a huge line of people just because my 2 year old pulled off a sticker. I would never shop here again just because of her and how much she ruined my day by making my daughter cry unnecessarily . If you're reading this you know who you are and SHAME ON YOU. read more

The store manager's manual at Ross stores reads as follows: "Under no circumstances are you to have a sufficient number of registers open to handle the amount of customers wishing to purchase something. If so inclined, open an extra register, but take great care to open said register with an employee who is even slower than the one already handling customers." The selection of merchandise here is really quite good provided you don't mind doing a little extra work sorting through the loosely organized materials. Although the actual store is in poorer shape than the Marshall's two doors down, the amount of merchandise available is much better, as is the selection. Just be sure you pack a picnic if you intend to buy anything here, because you'll be in line for a long, long time. If you're visiting Siesta Key or the Sarasota area on vacation, add an extra day to your travel plans if you plan to buy anything here to account for the time spent waiting in line. read more

I'm not into Ross for the clothing but more the art work and home goods section. I just moved and am trying to finish up my new place and there happens to be a Ross not too far away (not the one listed, but my location didn't show up). I am into traveling and I found some great travel inspired canvas photographs and trunks I have used as coffee tables at Ross that has helped acquire the more homey feel in my abode at an affordable price. read more

The customer service at this location is awful. The store manager is rude and has no idea what her job description is. She was shopping in the store while in the job read more

First time to a Ross and loved it, left with a pair of Carlos heels, tommy flats, and a black dress all for about $30, had a lot of fun! There was a great variety and plenty on sale! read more

I shop at Ross in Sarasota on S. Tamiami frequently. I needed to return my uniform clothing a few days ago. I was treated as if I was a criminal. I had all of the tags on the clothes still. I had receipts for all of the items accept one. The manager was extremely condescending towards me, I will not ever shop at her store again. read more

Ross has finally lost me as a customer! The customer service is absolutely the WORST! Countless times I have stood in line while there was only one, or, at the most, two registers open. I have also had to stand there and wait until two cashiers have finished their non business conversation. Their selection is not good at all. The rare times I have found something it isn't worth the wait to check out. I can walk a few doors down to Marshall's or Beall's Outlet and find something similar or probably better WITHOUT the wait to give someone my money. And I agree with Heather S. that strippers probably shop here for their shoes. read more