They don't ever want to return items from other Ross stores. They almost always send you back to the other store. They can even have the same item on the self at the same price, you can have the receipt and they'll make some claim or another, from the sole has some dirt on it, if you have ever shopped a Ross store you know there isn't a much dirtier store open and operating, at least not another chain store, and about 1/2 of their shoes have dust marks or dirt smudges; or they'll say we don't do our tags that way, in reference to other formats other than the standard pre-printed tags: I have gotten printed while I wait tags from various little small/portable printers, hand written tags on a blank Ross tag, and blank tags with nothing but ROSS printed at the top, it varies depending on the store and how busy they are or what equipment is on hand. I don't know what the corporation rules are, but I know these experienced people have seen tags of all kinds in various stores, as I'm only a shopper and I have seen all sorts. It's just one of their many excuses not to return an item onto their balance sheet. I can only guess the store manager/s get bonus's based on their bottom lines and returns reduce that number so they decline every chance they get! I can tell you this behavior has greatly decreased my Ross shopping. I have gotten store credits for several hundred dollars because I couldn't make it to the other store before the 30 day return window. So when this happens I refuse to spend any money at Ross for at least 30days. I take my shopping budget to Burlington, or The Rack or TJ Max instead. The more I shop at these other stores the less business Ross gets from me, If I go into one of these others because of the issues described above, I find I just keep going to them instead to avoid the Ross drama read more

Great Clothing Amazingly low prices! Easy in and out! Fun selections! Easy find right downtown Close to high price shops! read more

Awful customer service. Won't be back. Cashier, apparently one of the assistant managers, became rude after I was excited to see so many high quality wallets. There wasn't anyone behind me in line so I looked through some and picked one out. She became very rude, basically scolding me for shopping at the expense of her time. I told her she was out of line and she repeated it back to me. This didn't stop. I purchased items and tried shipping again after complaining about her to management but she still works there and I won't be back until she's gone. read more

I was shopping and needed to use the restroom. I asked the cashier and she says oh not working maybe. I seen another employee and asked her and she points to the front sitting rooms. I tell her I don't need to try anything. I wanted to make sure she understood me so I said it in English and Spanish and she says I know and keeps walking. I was confused and continued to shop. I hear on the speaker that a customer needs to be let into the restroom I followed and hear the same employee say. They don't want us to let customers use the restroom. I was mad and asked the front desk why I wasn't allowed to go and they said nothing including the manager that was ringing someone up. I left my shopping cart and walked out. I called and expressed to him on the phone my frustration and he says I was going to let you in. I was like that's not the point! And the call was disconnected. Never returning there. Not customer service that I need. read more

Terrible experience I try to return a pair glasses that I wore once and broke but was unable to find the receipt and I was told to bad take the loss Great customer service not!!! I recommend everyone shop on Amazon we can return things at anytime for any reason and they treat you like a human being This is particularly at the Rice in Marin city read more

Ross Dress for Less - Broken glasses that I bought at Ross Marincity - Department Stores Near Me - Sausalito, California

I love this place! Nice customer service. The employees here especially today are very helpful and kind.

It's ROSS, not Bloomingdales, so there's really no point in having unrealistic expectations. This store is no frills, but if you're willing to spend the time hunting, you can find some great deals in home essentials and clothing. Last year I found a Columbia puffy jacket for $25, and recently I snagged some KitchenAid utensils for $3.99ea. They also tend to have luggage and seasonal items for a good price. Occasionally they'll have high end items in the glass case or on a rack at the front of the store. I've seen mixed reviews on their customer service, but I've always found the staff to be friendly. Yes, the line can get long and sometimes they're understaffed, but be patient! read more

all employees over here need some customer service training .. starting with the day shift manager... I waited in line five people in front of me. Then when it was my turn some lady pulled up not even in line and they told her to come up front and checked her out in front of me!!! Ross dress 4 less . Should be Ross gets skipped in line after you wait for 5 people in front of you. Ridiculous i'm never shopping here again.. i'll go to T.J. Maxx read more

Only going there as emergency store, because it is not my favorite place to shop. Very rude african american lady working as cashier and the many other cashiers are also rude. This location needs to rehire new staff and managers read more

I was standing in line to exchange an item at "customer service " line. Needed to return and exchange and thought this was the only line I could do this. No customers were in other line for sales. The woman in the customer service consul did not acknowledge me for several minutes. She left kiosk after 10 minutes, and went to regular cashier line and yelled "next!"....still ignoring me. Meanwhile regular line now had several customers waiting. I asked if I was in right line, and she said no. I said I'd been waiting a long time and she snapped angrily, "well, so has everyone else!". Then she waved me over angerly. I offered to stand in other line, but she looked really angry. She put on what felt like false angry politeness. The people behind me looked at me sympathetically. I left feeling horrible. I never want to go back. read more

It felt like deja vu. About three years ago after writing the first bad review ever and boycotting the Ross in Marin City for the longest time it happened again. I wanted to return an unworn cardigan with tags and valid receipt and the cashier swished it around her table picking up dirt and stated "used". WTH? Same with a dress I had even hanging in the car to not get it wrinkled. Because I made a fuss she went to call the manager and seemed to have gotten an ok, because she started ringing the items up. Each item was bought on a different day and had a different receipt checked by me and paired up. Suddenly she claimed that the cardigan was not on the receipt. With her swirling my clothes back and forth it had just disappeared. Now I had a bunch of people waiting behind me. Stress factor x10! I I went to the side and started looking again. Nothing. Of course you start questioning yourself and I thought maybe I left it in the car after all (not). On my way out I passed the back of her check-out station and see how she crumples very fast a receipt into a little ball and puts it in her trash basket. Soooo bad! P.s. of course the missing receipt was neither in the car nor at home Never going shopping there again. I recommend the Ross (vintage mall) in Novato. Super nice personal. read more

Worst costumer service ever!! Employees are rude and aggressive. Manager is invisible, impossible to find. Don't waste your time at this place. read more

They say: "Welcome to Ross". If you are africsn american you are not welcome. The manager keeps watching. you. She add you on her training. I heard the cashier telling her . Don't worry I checked and the price matches the price tag. I was buying an item that was on promotion, I asked the price to confirm. The manager thought I was confirming a purse's price. She screamed from other cashier. " The purse is not this price" . It was embarrassing. We were cinfirming the promotional price of a Christmas item. It was on sale in january. If you are African American, you will be the "training subject". You will be followed. Please, try other stores around the bay. read more

I was at Ross last night (01/11/2021) and the young man "Keith" who was wearing the "Loss Prevention" vest approached me from behind and passed me, turning around to tell me "You have two spiders on your back." In disbelief, I asked if it was so and he said "...two giant spiders", all the while with a deadpan expression. He added "I can help you get them off." I felt my back then proceeded to take off my jacket and shake it out...of course, no spiders were found. The young man then walked off. I asked for the manager who was on lunch. As I waited for the manager, I saw this young man and confronted him to let him know that I was going to report it to his manager. He acted as if he had done nothing. When his manager arrived, I explained the situation and she said "He won't do it again." Really? He shouldn't have done it in the first place. This is someone who is given the "authority" to make judgments about customers but this is a demonstration of his judgement? I contacted corporate Ross to make a formal complaint. They handled the matter well, but ultimately, this young man has no business working with the public if he thinks his behavior was in any way appropriate. read more

Tucked away in Marin City/Sausalito (on the outskirts of Sausalito) Has been a favorite bargain mecca for years. Many years. Big store, well lit, good staff and major bargains. Shoe Dept is a wee bit weak - but Ladies and Teens and Home Decor are great. Lauren dresses for $49? Who knew? Hot Tip: New Target Store opened - across the parking lot. Hence, more traffic at this Ross. read more

Chill, easygoing Ross that is diametrically opposed to oh...El Cerrito's, for example! I've been looking for something very specific for home decor, and my quest as yet remains unvanquished (giggle--i laugh at my own fatuous writing)! Y'know---nothing real cutting edge of mover/shaker fashion here, but sorta solid. Sorta. read more

"You could pay more... but why?" Good question! Beats me. I was recently on the hunt for some basic home furnishings for my living room and kitchen. I stopped in to their Marin City location (plenty of free parking here, btw!). I strolled through the store and within minutes I found a few decorative candlesticks, a turquoise tea kettle, and a few other cool tchotchkes. And it was all for less than $30! Whether you're in the market for kitchenware, home accents, or cheap jeans & shoes, Ross has got you covered. BTW, they also offer a variety of affordable exercise/yoga gear (I got a medicine ball here for less than $10!). Once again, Ross came to my rescue. If I had purchased all the aforementioned items, I would've paid a whole lot more. But why? read more

This happen at Ross of Marin City 5/11/19 The lady Than who was working in the floor today was upset she doesn't like to work with customers we ask her to open the restroom she said she was busy but the customers really need to use the restroom, I went and talk to the cashier she told me that Than is the only one who can open the door to the restroom because she is the person in charge I felt sorry for the customer who really need it the bathroom. I think if you don't like to deal with people look for something else to work on, if you work on store you have to have good attitude and good customers service if no please do something else don't just do not make a leaving do your work with love and take care of your customers who made your pay check every time because if the store don't have customers they don't have money to pay your salary read more

the usual no pants nor shirts my size. not into wearing ads for addidas that i have to pay 9.99 for, store quiet, few people in line, buys: iphone charger(6.99) -a spare so i wouldn't shell out $15 next time i need one. notes: -2 cashiers so relatively fast check out. read more

This Ross is so so so bad I can't believe it's in Marin but right by the canal area. Unpleasant feeling as soon as you get in there. The only friendly faces are the security. They never have cute thugs ... truly disappointed in the management team they need to step it up big time get relevant things in the store smh ‍ I rather go across town to the one by the Marin houseing apartments read more

This Ross should have a "Time-out" spot for adults. I believe the manager missed his calling as a drill sergeant. The manager openly reprimanded me, and 3 other shoppers during our 45 minute visit. He just yelled across the store for you to stop doing, whatever it was that you were doing wrong. Could my kids have behaved better, yes. My apologies. But placing my coffee cup on the wrong side of the counter?? I did not feel that warranted a very public lashing. Embarrassing. Another mother in the store whispered "don't worry, I got in trouble twice already!" They sell crap, but I did not know that I feel like crap shopping here. read more

I bought a pair of jeans there three weeks ago for $36. Was excited about it. About two weeks in, I was wearing them for maybe the second time. Sitting at a bar and my friend noticed a tear in the crotch seam of the jeans. The tear had become slightly bigger by the end of the night. Main point: This should not happen with brand new jeans that I have worn twice and have been mostly strolling and sitting in. Come on. Took the jeans back today with the receipt. Told the cashier the situation and I say I would like to return them. Cashier gets manager. Manager says that Ross does not accept any returns for used items. I say, well the item was clearly defective. Doesn't matter to him. I say, well I clearly am not to blame for this. It's not like I took a knife to them or ran a marathon in them. Doesn't matter to him. He proceeds to speak to me in a condescending tone, repeating the same point over and over as if I don't understand English. Then I say, well what about a store credit then. He then again repeats that they cannot accept returns of used items. He says, the most I can offer you is a 20-25% discount for your next purchase. Gee, thanks. He ends up offering me only 20% (when, let's be honest, he could easily have given me like a 50% discount for my next purchase). Overall, it was amazingly bad customer service. Rude and condescending, and does not take any responsibility whatsoever for selling someone a defective product (which of course they did not know at the time, but when that becomes apparent, you figure out a way to compensate that person in some relatively fair way). He just could not have cared less. Kind of a joke, at the end of the day. Very disappointing. When you feel like you've just been cheated, you do the only thing that makes you feel like you can restore any sort of fairness. You write a review. Lame move, Ross, lame. read more

My favorite thing to do at Ross is shop for handbags. They have a big selection and lots of diferent styles, colors and fabrics/leather/patent. I got a really cute white one with studs on it for the summer - only $19.99!!! read more

One checker 10 people in line... After waiting 30 mins, I was ready to give up and leave till a customer in line spoke up and another checker was added. seriously hire more people! read more

Product (laundry container) broke on first use. I found the original wrapping including the Ross price sticker (but not the sales slip) and took it back to the store. They would only give me store credit, not money, because I didn't have the sales slip. I didn't want store credit so I just left, never to return. Serves me right for going there in the first place. read more

I personally love to score a deal at Ross, Marshalls or TJ Maxx but this Ross has a miserable employee working the dressing room on a Wednesday morning who says nothing and just grabs clothes from you and groans. Seriously, how did this person ever get hired and why is she still there. I will avoid this Ross like the plague because of this employee. Manager needs to rethink who he/she has working the front lines!! read more

This Ross store is consistently the worst in Marin and beyond-- by far. Their inventory is never fully stocked to the point that it always looks like they might be going out of business, they have the poorest selection of any Ross in Marin, the one woman named Stacy is shockingly abusive and has no business working with people, period. Actually none of the employees are very pleasant at all, except for Leah, a manager, who is the kindest, most professional and genuinely wonderful person, although I haven't seen her there for some time. Near closing time they, even the managers (except never Leah) become extremely rude and impatient even though your cart contains $300 worth of merchandise. It's a very poorly run location with no supervision over its employees who sadly represent the company name. It is a horrible stain on the Ross name and reputation. San Rafael is the best Ross in Marin on all levels. read more

One of the more "better" Ross' I've been to. Super clean, no lines, hardly anyone shopping. Got a great piece of luggage for $70 for an upcoming trip to Japan. They carry designer labels here as well. read more

I purchased a suitcase from here on 10/23/12. Exactly 30 days after, I took it on it's maiden voyage. When I retrieved my suitcase from the carousel of my destination the retractable handle would not go up. I was away for 2 weeks before I returned home. I brought it back to the store and they wouldn't give me a refund. Only a stupid voucher. The manager, Miguel, was a real piece of work. He said the suitcase was used and according to store policy they cannot refund me. Of course it was used...ONCE! Idiot! Stick to clothing when shopping at these cheapo stores. They do not stand by the quality of their merchandise. And make sure you use it before 30 days to see if it's defective. Otherwise you are on your own. The "managers" cannot make their own decisions in special cases. Ross..Crap For Less.. read more

Their was 10 min till closing , i walk in and an african woman said "no no were closed ". I already knew what i wanted. She didn't give me a chance to get what i wanted. Very bad employe. The security said looked at the watch and let us in, but the woman said we had to leave, read more

Ross department store's are always a disaster. Especially the one in Marin City. The aisles are cluttered and the staff are rude. I hate this store and will never go back. During christmas season I got sick after using their bathroom. I told the staff that their bathroom was discusting and that I was going to call the health department. The fat assed supervisor told me to go to babie's rus. So I did and complained to the marin county health department. Never go there. read more

Two bad experiences with the same cashier in one week! Bought a bunch of stuff last Tuesday at Novato including expensive super 80 adidas shoes. The next !! day I drove to the Ross in Marin City to return them. First the line problem. Standing on the return line for a while the cashier woman suddenly said one line only. When it was finally my turn I explained because of the make of the shoes the price tag was attached to the security string and the cashier in Novato had just put it in the shoe. The cashier sighed loudly and said "these shoes" and inspected them for the longest time. I finally asked if something was wrong. When she finally gave me my refund and crossed out the WRONG item on the receipt, I felt like I wanted to cheat the store out of something. Today I tried to return another item from the same receipt - less then a week after buying it! Same cashier. This time she said the jacket was used even though I bought less then a week ago and had never worn it. She said I had to go to Novato to return it. Never heard of that before (24+years Ross shopping) and when I asked to speak with a supervisor (never did that before) she claimed the supervisor would only be there the next day. Worst customer service experience ever! Can not recommend that store! read more

Terrible customer service! I went to try to return some items I bought a week ago. I stood in line and when I got to one of the cashiers, I explained to the cashier that I did not have the receipt and had purchased the items a week before. The other cashier shouted "I'll help you here" and made me move to her register, she then said that she could not take my items back because there was no proof I had purchased the items although I had the price tags intact! She insinuated that I had stolen the items. I just took the items back to my car and luckily found the receipt. I went back and she had gone to lunch, another associate helped me (who was nice) and returned my items. I asked the name of the person that "helped" me before and he said her name is Stacy and she's the manager. I will contact the district manager since some people (reviews below) have experienced poor customer service and it's probably from this woman. I am not going to go to this Ross location again, I hope this review affects their sales for future customers since we are giving them business and she should perhaps learn to treat people nicely. read more

STACY! Not your most refined salesperson.. I beeped leaving the store with my stroller I like it. Stacy says come here!!! I say excuse me! You come here! So there's your refined right here at the store 12. She goes through The garbage I bought like she's booking me in prison! Absolutely no etiquette! Stacy should not be working with human customers.. She takes away my bag from the stroller and says go ahead with the stroller!! Are you kidding me? You think I have something put in the stroller? Why don't you zero IQ Stacy go through the bag and see what you guys left on the garbage that I bought.. She finds it, it's on the shoes. Shoves my stuff back like it's being donated.. I go to my car, I am still pissed. I call the store and ask for a manager, and they said there's no manager, we have a manager in training called Juanita that comes tomorrow, call back tomorrow.. It's very obvious that this garbage Ross has no manager has no manners has no idea how to deal with customers. It's been garbage and it will always be garbage, and Stacy is the wonderful accessory to this garbage read more