Came to Ross looking for pants. I am Always hesitant about the self check out. Jake went over and beyond. We almost left one of those hard tags on a bag we were purchasing but Jake was with it. He was courteous, nice and knowledgeable and mindful. I would return to use the self check out especially if Jake is there. Thank you for great customer service. read more

Cruise Planners Anchored Memories Travel - Travel Services Near Me - Menifee, California

The store was a bit of a mess. Not all Ross stores are the same, so I can definitely say this store was a mess. The Ross on Temecula parkway is a lot cleaner and organized. I don't think I saw any Ross employees on the floor putting merchandise away and cleaning up the aisles. Avoid using their self-checkout. This system is so inefficient. After using self-checkout, I had to take my bagged items to a table, where an employee took out EVERYTHING I bought, and counted for each item. I only used this self-checkout line because no employees were at the registers. The whole process was ridiculous! I can only imagine how it is on busy days, where people who have used self-checkout have to then line up in a second line, and have only one employee removed all their bagged items and count them. I understand stealing is an issue, but maybe instead of having this inefficient checkout process at self-checkout, hire more cashiers. read more

On the hunt for some clothes and socks. Noticed right away the sparse selection compared to other Ross stores. Did find silverware but given the long checkout line decided to set it aside. Glanced at prices and yes, always a value at Ross. Dressing room attendant acknowledged me promptly and was friendly. Was ready to spend some $ but sadly it didn't work out. Had more luck at TJMaxx and Target in the same shopping center. read more

While this remains our favorite location, they really need a better system for doing price checks. There has been a few instances I have inadvertently checked out with an item that didn't have their store price sticker. You have to wait forever for them to find another one with a price, which sometimes they can't find because it's legit the only one on the shelf. We decided go forego a toy because it was taking an obscene amount of time. Also we did a self checkout and the employee who was with us the entire time forgot to take off the security tag for a hoodie. We beeped on the way out and then immediately turned around and within 2 seconds we had to show our receipt to get the tag removed with the same employee. We were the only ones at self-checkout. read more

Cruise Planners Anchored Memories Travel - Travel Services Near Me - Menifee, California

Ross Menifee does turn up, maybe not the best store, but they were dong just alright, as I come in, I realized they didn't have a lot of jewelry, one glass tower for watches, sunglasses and one for everything else, they had stuffs but not necessarily the ones you were looking for, they don't have enough men shoes varieties, but the most amount Small size men shirts for all the department, took the entire isle for it, also they made up for the lacking with a lot of home goods, kitchen stuffs, bed and bath stuffs as well. Not bad but have room for improving. read more

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Love the style that ross has.it has every thing that ya need for clothes or dresses.it also has jeans and lots of other stuff.

This location always feels like it's lacking in stock. There are always empty shelves and I frequent 1-2 times a week. It doesn't seem like new items get added often, so I barely find things to bring home. The clothes selection is better than the home/kitchen selection. read more

The women who work here are rude and are inconsiderate.Only positive thing was the security who had a positive attitude and was very nice when welcoming people. read more

Worst experience at a ross I was being followed the whole time by a tall lady with a clip board and also when I went to a different section they would send an employee to be in the same section,i felt extremely harassed especially when I went to the bra section a pregnant employee with glasses kept making animal noises when I was near,i felt extremely uncomfortable and unsafe ,i am not sure why they were being rude,i was minding my business and trying to shop for holiday gifts but the animal noises were very unnecessary,i called to ask for the name of the woman who was making animal noises about me and whoever answered the phone at 8:45 on Tuesday November 15,2022 laughed and hung up . read more

It's clean well organized and their staff is courteous. Especially Ana. The prices are excellent and the quality of merchandise is good.

I stopped at this location to shop with my sister because I was coming down to Riverside where I Live after I grab some clothes I went to dressing room I have 6 pants to try out but any way the Hispanic Woman that worked on Sunday 8/14/21 between 12p to 4pm was the most rude and lazy person that I encountered on Ross. I had been shopping at Ross for long time. She argue with me because I did not left the shopping cart on the place she wants. I did not even know where she wanted it because I never shopped at this store. First she said put your hanger in a place to hang and immediately she said move your shopping cart from that place, she did not give a time I could not two things at the same time then I told her give a minute. Then she got super mad. She said doesn't the place to left the cart I said ok where do you want me to left it. Then I told her. You are a rude person. And I walk inside to try out my clothes. When I came out she continued harassing me. Then she said put your hanger here I put two item that they don't fit me. I told her I take four to the register then she started a problem again then I told her that she need to give better customer service because we pay her salary when we shopping at store and she responds yes but I don't have to put with you or any body that call me rude. I am sorry woman I personally work at jewelry for years and we need to put with rude person very often and we never can argue with customers or we got fire. Customer are first always. I was not rude I told her the true.. Wow. Terrible experience. Ugly person. She should get fired for being so rude. read more

I actually rather enjoy this Ross it has a larger selection that most, the line is not out of control and the staff is very friendly

They never have tags on anything I went to go get a toy for a party and part of the tag was ripped you can tell it was a clearance tag but the manager insist she goes through the WHOLE toy Ike to find a similar toy to price it! Now why would I do that if they got was clearance? Then your the ONLY CASHIER WITH A LOT OF PEOPLE IN LINE! WHY WOULD YOU LEAVE THE CASHIER TO PRICE IT AS A TOY THAT ISN'T ON CLEARANCE ? Like the toy was! read more

I was very disappointed in this store. It was just a mess on a Monday afternoon. I had never shopped in here and live close by. The racks are disorganized and the toy section was a disaster with many toys on the floor. It appears as though it is a thrift store. The clothing racks were not in good shape either. It needs better management and a good cleaning. read more

The store staff were nice. And friendly and answered all questions in a great manner. Staff wore masks and store was well kept.

I like this Ross. The lines haven't been awful .Can you imagine that when it gets busy they actually add more checkers? Yes, I have seen it happen! Other stores will just have you wait and wait. My guess is they want to give customers more time to think about lost loves, or their first pets. They also keep it pretty neat which anyone who has had to sift through clothing on a floor to even escape a section can appreciate. I wouldn't come to Ross or really any discount store looking for anything super specific like a brand. I have made that mistake and It just leads to sadness and anger towards Ross who if you remember, never promised you anything specific just that it would have low prices. Ross won't defend itself from our expectations no matter how lofty they are. No, Ross stands stoic and knowing. We will be back to the store it is certain, the only matter in question is time. read more

Up until today this has always been my favorite Ross. I am a customer at least once a week. Today I came in and asked to purchase this necklace. The guy George came to try and open the case. He said " Must be kids again". Sorry too bad for you. We can't open the case. Kiss my A$$ lady. What??? Are you serious? Yup. When I asked if he could at least hold it for me until the lock was fixed, he said NO "there are too many people". Guess what? I'm one of those people. I had some sunglasses and a ring also on hold. I was getting ready to do some serious Christmas shopping. Instead I'm waking out. Different store. Nicole was very helpful. George driving people away. Hasta la vista. Me and my money are going elsewhere. read more

Cruise Planners Anchored Memories Travel - Ross Menifee - Travel Services Near Me - Menifee, California

Ross....It's like shopping at a thrift store where everything is new. The prices are decent and you can find some really good items here. You can also find some garbage. Check your items. This is a really busy location so be prepared to stand in line to check out. For the most part it is what you would expect for a discount store. My rating though, is for 2 things; their customer service stinks and they roll the clothes into balls when bagging them. I usually fold everything before they ring it or pull it back out the bag and fold before I leave the counter. read more

Department store...ehh I don't know if you can call it that. Not many departments. Thrift store.....ehh not really used or donated items but some of the junk in there does seem like that. If you are looking for some clothes to just wear and not care to impress, this is the place to go. You can find smokin deals on that stuff here but really the selection is hit or miss. The good items you can find are those you don't necessarily have to show off. Good deals on wallets and accessories. Found some household items for cheap and my wife finds little knick knacks to spice up the home at peanut prices. If it looks good, then cool by me. They have a horrible system though for paying at the register, if you can call it a system. Maybe I'm just unlucky but every time I've gone here the lines are usually long. Plus, when someone opens up another register they sit there and not call the next person waiting. Instead some idiot, who doesn't see the line, cuts in front of us all and everyone gets irritated even more. Dude, even the grocery stores do a better job with this than the people here! Anyway, I'm just saying you better find a good ass deal to waste half your day waiting. More often than not, I don't find anything of interest and I feel I wasted my time even trying. read more

Cruise Planners Anchored Memories Travel - Dress for less. Wait for-ever in line. - Travel Services Near Me - Menifee, California

Love shopping at Ross came over last night looking for a dress shirt for my husband unfortunately they don't carry then anymore but I scored and got myself a cute little dress and a very comfy pair of shoes it's sad to see that is not as stocked as it used to be and it's understandable because of the Coronavirus everybody where's the mask employees are so helpful and courteous I will definitely come back again read more

They have pretty great finds, and everyone is super nice! They do get busy, but obviously its because of the great finds...just wait a little longer, and go home happy! read more

I just went to this Ross off antelope in Menifee the store was sloppy and cashier name is James had a blank stare while I approached his check out stand must have been because I'm another race then he is and I can sense he was racist by the way he slammed his cashier drawer and gave me my money without counting it. At 7:25 pm on 9/6/21. I won't be returning this cashier left a bad taste in my mouth. read more

I'm a dude. Yes I shop at Ross. I find great things for unbeatable prices up in this place. The reason why I rate this store a 2 is because the lines are always long and some employees are rude AF so I gotta be a douche. Enough said. read more

I love this store. I used to live in L.A and stores there are not like this one here. This store has such good quality products and the variety is awesome. I love this store. read more

Left very pissed off! The manager Brenda wasn't helpful at all. She told me that I needed to call corporate, cause she couldn't help me!!! Had 3 shirts all with tags still on and receipt which states that you have 30 days to return. Bought them on 7/20/16 and tried to return them today 8/20/16 and was told I couldn't get my money back. Only a store credit. Because July has 31 days in it, I was a day late. The manager told if I would have came in the morning I would have got my money back, but because I went around 6:00pm I only get store credit. She could have cared less how bothered I was. She was too busy to even really help me. I work in customer service, she really shouldn't!!! I would be written up if I treated people like that. Trust me, I will be calling first thing Monday morning!!!! read more

The selection here isn't that great. The shelves were super unorganized and it was hard to find anything. The prices were decent though.

LOL at the fact that I'm reviewing Ross. And another LOL for the fact that I'm giving it a whopping four stars. Now, I don't shop at the Ross back home. I hate it. I loathe it. It reeks of armpits and sweat all year long, and is just a horrible mess of a post-tornado wreckage. But this Ross, this Ross was neat, organized, and clean. At least when we went this past long weekend as my mom perused the aisles for some workout clothes. I've actually never seen a Ross so organized. Literally, everything in its place. It was such a breeze to walk through and to shop through. Efficiently going aisle by aisle and just picking things up. I think I only put back one item from my cart - everything else we got. Found a few pieces to wear in Vegas, at least for the pool, so thank you Ross Universe for at least having one clean, friendly, efficient store. read more

I can never find any good deals at this Ross, this Ross lately just has that second hand store feel

I agree with Ryan M.--this place blows...goats! You won't find any recognizable men's designers here. I don't know what purpose this store serves. You'd think that they'd have a cornucopia of dress shirts, ties, and men's hosiery by designers like Ralph Lauren, Joseph Abboud, Calvin Klein and Perry Ellis. Instead it's mostly Dockers, Donald Trump and Allen Solly. They should change the name of this place from Ross to Sears. I'm serious, what's the purpose of this place? Blow it up... read more

This is probably the best store to shop name brand clothes. There is this cashier named susana the really gives a bad service. Now you. Need to think twice on going and having her as the cashier and treating you like she owns the store and so she thinks she can disrespect the customer. I' am talking not because i had the problem I just overheard her treating a lady with disrespect. read more

Carrie the store manager had great customer service awesome that I have a little bottle that's why I was returning it on that Carrie the store manager had great customer services read more

Basically a hot mess. Junk everywhere. Aisles blocked with merchandise that fell off the shelves. Crushed out cigarette butts on the entryway floor mat. Overall filth, the floor looked as though it hadn't been swept in weeks. Loss prevention employees everywhere following people around like all the shoppers were going to steal something. Felt like a third world country. Definitely won't be back! read more

Came in today with my 97 year old grandmother to help her find some clothes for the summer. This past year she has lost a big amount of weight after some health complications and from being in and out of the hospital. Our shopping trip was going well until it came time to try on her clothes. The manager was called in regards to her using the shopping cart as a walker to help keep her balanced while walking around. She is very unstable while walking so hanging on to the shopping cart helps her be steady. The manager told her she was not allowed to use the cart to go into the fitting room area. He did not offer a solution to help us either as I held on to her clothes and my 1 year old baby at the same time. He had a "too bad i could careless" kind of attitude. He shouted that the fire department would fine him $10k. I told him it would be less than the lawsuit he would receive if my grandmother fell and broke her hip in his store due to him not allowing her to use anything to hang on to. He proceed to laugh and say "that wouldn't be a lawsuit." Other women standing in line to try their clothes on were appalled just as much as I was. One lady even told true manager that it wasn't right. His response was "well that's to bad i can't do anything about it" and then walked away. Upon entering the fitting room area with my grandma, my baby and her clothes in hands there was only one handicap fitting room that of course was occupied. We attempted to fit in one of the smaller rooms that of course had no safety bars for her to hang on to. This is something that should be addressed especially since this Ross is so close (5 miles) to a senior citizen populated city. We were very disappointed in the service that we were given. read more

You live and learn. We bought a piece of luggage at Ross. It seemed great, but once we filled it, it wouldn't roll except veering far away from me. We ended up taking it on our trip, because what else were we to do? When we got home just 2 weeks later we tried to explain the problem. No way were they going to give us our money back, but we would have been totally happy with an exchange. We just need a piece of luggage that works. Nope, nada, no way. You know if I spent the same amount at Costco, I would been able to return it, without even a blip on the radar with them. Never again, Ross, never again!!! read more

My mom and I were hanging out when we decided we wanted to spend some money. I think the proper term is shopaholics for people like us. Our mistake was choosing this Ross location, even if they have awesome late night hours. Apparently customer service is not even a thing. I understand I walked in wearing a big coat, but it was 40 degrees outside!! They literally attached to us like flies on sh*t thinking we were going to steal for an hour and a half! So ROSS what was it about my appearance that made your security and store employees literally follow/watch us like we were criminals? Was it because of my big coat... the fact my hair was up, face no make up... chunky with tattoos? I don't care if I looked like a hot mess at 10pm, I'm not trying to impress anyone... apparently my natural look set off red flags- I am beyond offended. Just because I didn't take the time on my appearance... you physically let me know that I appeared to be beneath other customers and must be too poor to pay for my items! Here's my experience, after checking out and not being happy with workout selection... I went to check out the purses. One caught my eye, was really beautiful so I looked at it wondering if I would actually use it. Deciding that the plastic material would not last and was on the small side... I kept looking. Next thing I know... security goes to the same area and starts checking all the purses... literally checking inside like I did something to them. Then I notice a young female store employee acting like she was fixing the shoes... conveniently in my area. It was like she was just picking them up and putting them down... appearing as if she was doing some "organizing". Seriously chick? I even asked her a stupid question about a product in another area...just to see if she continued to pop up in other places after our interaction. No lie... I had that same experience three more times while I was there... not with that same employee, but new ones. Obviously word got out that we looked shady and poor.If you guys are going to act like you are doing something just to watch customers... be smart and take a scanner at least. Be believable!! I went to dressing room and dealt with same girl from shoe section... she had snob attitude at first, but quickly changed it. I later realized what was with her attitude... my mom gave the girl 5 clothing items...she counted it and then handed her a knob hanger with the number 6 on it. My mom (who already mentioned to me how they were making her uncomfortable) told the girl... I need you to recount this, because it's not 6. I guess my mom made a comment about how funny that 'mistake' was and how that could have easily turned into a bad situation if she came out with one less item. Could have easily been a mistake... I won't claim it was on purpose, but what a convenient mistake that was for our current situation. The only great employee there was Roe(I hope I'm spelling that correctly)... he treated us like people. Totally different experience compared to the flies and the chatting employees in the front. So Roe, thank you for how nice you were to us tonight! So helpful and very attentive! Ross Managers, How did it get this bad? To have employees following people... checking areas customers recently left or staying really close by to keep an eye on them. Walking around without name tags to appear as if you guys are customers. Employees staring at us as if they were letting us know 'we are watching you'. That was truly an overkill and HORRIBLE training on your part. Teaching employees to watch and stay close by instead of actually doing something productive. FUNNIEST PART? NOT ONE OF THOSE EMPLOYEES ASKED UF WE NEEDED HELP WITH ANYTHING! You guys were way over staffed for how slow it was... so want to look like you are saving the company money? It's not by downgrading your customer service skills and trying to catch someone stealing... it's by not having a handful of employees on theft duty when it is super slow. Send them home! You might even get a raise for thinking outside the box. I obviously didn't care to impress anyone by dressing up at 10pm in 40 degree weather. So judging on appearance is not only wrong... it's ignorant. I don't care how much people steal from you guys... this 'solution' is not the way. Just because I like to 'dress for less' doesn't mean it's because I can't afford anything better. If you guys feel their suspicion was acceptable, then you too are the problem. read more

Store is messy, unorganized, picked over merchandise, sloppy, rude cashiers.... I think this store is the last stop for deliveries based on their horrid selection. This store makes TJ Maxx look like a saks 5th ave. read more

One star for the unprofessional and rude fitting room associate that asked me to "move out of the way" as my companion tried on clothes. Please consider seeking training on good customer service. read more

If I could give zero stars I would . I'm the last person to ever right a damn Yelp review but Growing up I've always attended this Ross and never had issues until today . I recently purchased things for my new home and they forgot to take a security tag off of the throw pillows I purchased. I went there today to ask if they could take them off for me and that I had proof or purchase. Everything was going fine until the manager James decided to attack and belittle me as if I was gonna steal a 17$ pack of throw pillows , so pathetic . I simply asked are you really going to give me a hard time over a mistake your store made ? He yelled and said " OHHH SO YOU THINK YELLING IS GONNA MAKE ME HELP YOU" in a petty attempt to embarrass me .someone needs to put that man in his place because this is not the first time I've heard complaints about him I even know employees who quit because of him. So sad Ross do better. read more

I love shopping at Ross!! It's one of my favorite past time stores. This particular store I was a little disappointed instantly when walking in. They had a security officer standing in front?? This is a pretty nice area so that was a shock. Then when shopping I was happy to see everything was in ordered. All 8's, 10's and sizes were exactly in order.. So that didn't bother me after awhile. When checking out I went to walk out and my cart wouldn't go out...LOL.. You aren't able to take the cart outside of store.. It was comedy... They place huge bars on carts so you can't remove out of there store.. Don't buy a bunch of stuff in store because your forced to lug your bags to your car... LOL.. read more

Went shopping the other night and my cart was full, I mean FULL. Asked to look at jewelry and was rudely met by a black worker who had poor customer service and a bad attitude. Rolled her eyes, stood there and was snarky and snappy. If you're not happy with being around people, or being in retail, then find a different job seriously. This worker acted as if I just wanted to look and not buy. Even if I just wanted to look, her attitude was nasty and unprofessional. Not even a "hi." She just stood there w a stank face. Sorry you had to do your job and unlock the jewelry so I could BUY the 3 jewelry items that you get paid for to help customers when they're shopping. As if I was interrupting an important meeting. Honey, you work at Ross and your job is to help customers. I didn't know unlocking the jewelry door was such a hassle when there wasn't even a line. I hope that wasn't the manager because baby girl needs a new day job with that kind of customer "service." read more