cheryl simien booked a three day cruise for a family reunion, worked for 13 of us, she took care…read moreof so many little details & made sure everything went smoothly, we had a great itme.

Canyon Lake Travel is 5 Stars all the way!!! Melissa and…read moreLucy booked my family on a 7 day Mexico cruise on Royal Caribbean Cruise Lines. Lucy took care of everything and we are so Happy! Lucy was so attentive to our every desire and was so easy and friendly to work with. We HIGHLY recommend Canyon Lake Travel!!!

I have used Canyon Lake Travel for numerous family trips and their service is outstanding…read more I love to travel but hate the hassle of dealing with organizing my large family Melissa and her staff take the stress out of planning It's an absolute pleasure knowing everything is handled and we can enjoy our time together as a family experiencing new adventures Thank you guys so much looking forward to the next great adventure Kim

I have used Janine for the last few years. She plans the most exciting vacations! I have used her…read morefor my family reunion, my girl trips (Mediterranean cruise, Europe by rail, and now my African Safari) and my family trips (Mediterranean cruise, Japan, Hawaii x 2) our next trip will be to Egypt and Petra! She pays attention to detail and gives valuable advice. You can be hands on or hands off. Just tell her where you want to go, for how long, and your budget and she will make it happen! I'm excited about our upcoming trips!

Janine has been our travel agent with Lumanare Escapes for the last 10 years. She has put together…read moreabsolutely breathtaking and memorable vacations, getaways and weekend trips that my family will never forget and will always cherish. She always caters to our budget, but makes sure we get the most bang for our buck when it comes to these adventures whether it's the cruises, all inclusive resorts or the excursions and activities. Her knowledge from her personal travel adventures, and her experience putting together these wonderful experiences for other people, has always been an awesome tool to have for my family as we chip away at our vacation bucket list. I could also always count on Janine to be there when I needed to make major or minor changes to my vacation package, before my vacation started as well as making changes while on vacation. She is a true professional, has above and beyond customer service, super competitive vacation package pricing, communicates extremely well always making sure our vacation itinerary is clear, but most of all she truly truly cares about your overall travel experience. She is always as excited as I am while planning the details of my family trips and I have always been extremely satisfied with my travel experiences that she's has put together. I would recommend anyone to Janine with Lumanare Escapes with all of their future travel adventures if you are looking for an epic experience!!!

If you're looking to solo travel or group travel contact Nissy's Travel Agency. Verenisse took care…read moreof me from allergy restrictions to the shows I wanted to see. She gave me options of booking excursions through our ship and helpful information getting around our ports when we disembarked. She sent reminders to bring my medication (which I almost forgot) and a list of clothing that would be comfortable to use during my time off the ship.

Velma is the epitome of an exceptional travel agent. This lady has the patience of Job. I cannot…read morebelieve the amount of work that she has to do for such a nominal fee per client. There is never a time of day or night where you cannot call , text or email her and ask her any silly question you can come up with and this beautiful lady will answer the question you have about your trip and she will do it with a huge smile on her face. I can't even imagine having that kind of patience! At times when she is booking a carnival cruise she may be in charge of possibly 300 clients on that same ship and they're all asking questions and giving demands about what they need to have for their trip and Velma will take care of every single thing they are asking for and if she can't she will tell you why and she probably even will say how sorry she is that she can't accommodate them. She is and always will be my family's travel agent forever . Highly recommended!!

Worst experience of our travels. From the lack of communication to what we actually received. This…read moreflyer she put out shows what we paid for. Says dinner cruise, dinner in the air, ATV quads along with the other things. We tried for a couple months to get Velma to send us the schedule of our tours. Once we received it I asked where the dinner in the air was. She said that was reservations only and didn't include dinner and if we wanted that we would have to pay $200 for that. No where does it say that. She refused to give it to us saying there was no more money to pay for that. And that she planned to have a private dinner party at the all inclusive resort she was staying at with most of the people going. We opted to stay at one of the other hotels since we didn't plan on hanging out at the resort eating and drinking all day. She said she was going to try and get us a day pass to come to the dinner at her resort. I went into her FB page she made for this trip and posted how disappointed we were in our experience with her. She proceeded to block me from that page and unfriended us and then said she wasn't able to get us that pass because the resort wanted to charge her $200 for each of us. Once again that $200 fee. And we went on our safari we didn't get the ATV rides that it shows because she didn't pay for that option and the driver wanted us to pay extra for it. He said Velma only paid for the cheaper package $36 per person. Originally when she said we weren't getting the dinner in the air she said we paid $400 less per person than the group staying at her resort. And I responded with that's because we aren't getting free food and drinks like that group. Not sure if she thought we were stupid and she could get away with things because we have never used a travel agent before because we like planning our own trips. She kept saying I'm sorry you're not happy what can I do to make you happy. I kept telling her to give us what we paid for but she wouldn't. She then said she would pay the extra if we wanted to switch our aquarium tickets to the Miracle Gardens. I told her it didn't open till mid October. But she said no that it was open. We didn't thank goodness since it wasn't open. Then about a week before the trip she tells me she had to cancel her reservations because her 90yr old mother was ill and she needed to take care of her but yet her sister went on the trip. But while in Dubai I saw that she had posted that she was at Carnival cruise terminal with from the name of the person possibly her mother. Guess she wasn't that sick. It was our first and last time using a travel agent. Not sure if we will take the time to pursue getting some of our money back from her or just move on. We will all have to discuss it and see what we want to do. I would give a negative star if I could!

Booked a Mexico trip thru mercy. Had an emergency and cancelled within reasonable time. She made no…read moreattempt to refund any portion of our money. Been disputing with her for weeks to win back some money thru my credit card.. do not recommend

Mercy booked a large group that had individual traveling needs, and origins…read more She was effective in coalescing our group into one. Most importantly, she was a HUGE help when Covid restrictions forced dramatic modifications to vacation plans. It was necessary to book, cancel, rebook, book, cancel, rebook, etc, etc. Mercy saved my sanity from the various obstacles that came about during pandemic travel. Clearly, Mercy is an experienced travel agent who can be trusted. Mercy was professional and a pleasure to partner with. I have now used her on more than one occasion and will continue to Travel with Mercy!!!

To begin this review, we feel Mechel is a very nice/friendly person, but we are disappointed with…read morethe services she provided. When choosing Mechel as our travel agent we were promised many things. To begin with she reassured us 70 guests to our wedding in Mexico was no big deal. Mechel stated she has worked with large groups before and made it seem like there would be no issues. Not only was planning our wedding stressful but Mechel made this process 10x worse. There was no organization to begin with. Mechel would call my guests several times with the same questions. She overcharged many of the guests and had to refund the charges which still has not been fully handled. Mechel gave incorrect information to guests to include room rates and travel information. Mechel always blamed her assistants and had excuses as to why everything was always a mess. My husband and I finally came to a point where we were honest and asked her to make our wedding trip a priority and fix all the mistakes. Once again she promised she would get it together. Not only was the planning a mess, when we arrived to the resort in Mexico many of our rooms plus transportation to and from the resort were incorrect. Guests paid out of pocket for their own taxis even though they had already paid Mechel to schedule transportation. Guests were also asked to pay more at the resort even though they paid their rooms in full. This was the biggest mistake we made when planning our wedding. Our hope is that no one else has to deal with a business like this, a business that does not provide customer service as promised and advertised. gonzalezelizabeth52@gmail.com

We had a great experience with Mechel. She made our vacation planning so easy. I told her our…read morebudget and hopes for the vacation and she found us a special villa in Maui with travel included. Our first trip was so great, we went back again to the same place. I will use Mechel for any trip we plan because it saves me time and money. Mechel is lovely.

I have used this company numerous times and now I can't imagine using anyone else. The trust the…read moreowner has built with me, and the graciousness shown, I am a lifetime client now!

Ever has been our driver for a while now. He's very reliable and professional... He has a beautiful…read moreSUV, big enough for 7 passengers and luggage.... I've used other car services before, they were very expensive and unreliable. He is fair and kind and even helps us out last minute sometimes Our family and friend group have used him for quite some time now. I would highly recommend his service and feel completely safe knowing that he will be on time to make sure we get to and from our destination safely.