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    Ross's Carpet & Floors

    5.0 (2 reviews)
    Closed 9:00 am - 4:00 pm

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    4 years ago

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    The Floor Shop

    The Floor Shop

    3.4
    (19 reviews)

    Professional, prompt work, very, very happy with the quality. This is the best flooring company…read morewe've ever dealt with.

    I went into the shop in September and choose a replacement carpet for my basement apartment. Had to…read morewait weeks to get an appointment to measure; I cancelled a five-night vacation to accommodate their earliest availability. On the scheduled day, they phoned to cancel because their measuring person had an emergency. I understand emergencies, but no apology. They came, measured the next week. (I'll add here the measuring person told me liquid Kilz could be applied to the concrete floor where my daughter's cat urinated on the old carpet and they could immediately lay new carpet. Kilz recommends waiting 72 hours so how did I misunderstand so badly?) Waited nearly another week to get a written estimate. I went into the shop the next day, October 29 to sign the contract and give a deposit. Was told the carpet couldn't get installed until December, and not an exact date given, but about twelve weeks start to finish. Three months to wait is too long. On October 29 I went to Home Depot. My installers just left. Twelve days start to finish and about $100 less. They came early, did a great job, very respectful to me and my property. Before I committed to working with Home Depot, I went into another small flooring shop in town and was told about two weeks start to finish--three weeks at most. The Floor Shop staff were helpful and they have a great selection, but three months is too long to wait for simple installation of a common product.

    Flooring America

    Flooring America

    3.1
    (14 reviews)

    Flooring America Winchester could improve by honoring public statements about the quality of their…read moreproducts and services and vows to make things right. They don't tell you that they will delay returning calls about warranty concerns for two weeks, be nice to your face when you go in to talk with them and schedule the warranty work. The "contractor" showed up, barely spoke to us, and then gave us an Estimate for over $600 to replace the waterproof flooring that wasn't waterproof. Not to mention...the contractors took all the extra flooring when they did the original installation, so of course we have to pay them for the extra box when we only need a few pieces. They sent us an email later to tell us that the floor was damaged by dog pee so it won't be covered by the warranty. We asked for the insurance company number for the warranty and the insurance company will not accept a direct claim from a consumer. An over $6k investment in my home is now ruined in less than a year by misrepresentations (i.e. pet proof and waterproof) faulty installation, refusal to honor warranty, and customer grief instead of customer service. We wish we had done this ourselves...less headache.

    Sadly, this was the worst contractor service I have ever experienced. The most difficult part of…read morethis experience is how much money I spent to end up with floors that were installed improperly. The product choices they have are okay, but they should have glued the floors in place rather than nailing them. So now these are the only floors in the house that make creaking noises when you walk on them. The rest of our main floor, which is all wood flooring, was installed by the builder and does not have a single creak, as they glued it down. Flooring America installers did come back and fix the entrance to one of the rooms to even it up where they had not made it flush with the other floor, and to fix the creak there once I showed them that issue. Now that entrance is the only part of the flooring they installed that does not creak, and that is because they fixed that part by building it up with glue (figure that). Additionally, when they asked about the install and I told them the situation, they tried to make the excuse that they could not find the exact matching flooring to my pre-existing flooring. However, as I told them, that makes no sense because their flooring is the same width and thickness, so it installed flush everywhere in the two rooms they installed it in except for a couple inches of the entrance of the one room, AND I never complained about the floor not being an exact match. In fact, they advised me on which wood flooring sizes would work with my pre-existing, came out and measured, and told me the flooring should match up as it was the same size! When it was all said and done, when one of the reps asked me how everything went, I told her, and shockingly she literally said to me that all I have done is complain! She even raised her voice at me. I never asked for a discount or a refund, so I found that completely uncalled for, particularly considering how much I paid for this project. All I can say is if you ever purchase flooring from Flooring America in Winchester, you may want to consider getting someone else to install it.

    BK Contracting

    BK Contracting

    5.0
    (2 reviews)

    My second time using BK Contracting and I couldn't be happier. Just bought a single family home in…read moreLeesburg as an investment property. Bret's team remodeled the kitchen (installed all new appliances, fixed some plumbing and replaced the linoleum floor with tile). The kitchen looks absolutely amazing with the stainless steel appliances and the high quality floor. He also totally overhauled two bathrooms including the entire floor with tiles, replaced all the vanities, toilets, mirrors and lights. Basically, two whole new bathrooms. The basement had some shoddy work to be repaired. There were entire dry walls missing and all sorts of weird electrical cabling. Bret's team fixed all of it and honestly, it looks about as different as it gets. All the work was completed in less than 3 weeks and I was able to place the home on time. Consequently, the home was leased out in less than 12 days to a new tenant and I could not be happier. Best of all, I had to text Bret at odd hours on a Sunday with a broken thermostat / heater issue, and he promptly responded with valuable advice on what the problem was and how to mitigate it. Not sure who else would have given me free advice on a Sunday. Overall, a huge fan of BK contracting. I had a flooding in my personal home earlier in 2015 and BK Contracts totally rebuilt my basement (insurance claim) and it looks so much better than before. Bret's a real gentleman and a man of his word. He has always stayed very close or below his budget estimates and I know I will be using him for future renovations of my investment properties.

    Bret and his crew are a class act. Reliable, fair, excellent service, and great work. It's been a…read morepleasure to work with someone with such high customer service values. By the time your job is done you feel like you made a new friend and you know who you're going to call for your next job.

    Ross's Carpet & Floors - carpeting - Updated June 2026

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