I met with Mike, the owner to do a multi-floor real wood flooring project. Removing the carpet in…read moresome areas in the middle of wood flooring and replace it with real oak and finally staining it. After a couple of discussions, the project was finalized and just ended last week. Mike and his team, one for laying the wood down and the other for sanding and staining were great. Attentive, detail oriented and on time on the start and the finish. We did a design to ensure the new part is a bit darker to create the contrast, and they did a great job. I'd highly recommend Mike and his team.

If you have a small repair job, look elsewhere. I called in April and left a message. No response,…read moreCalled again and got Mike. Scheduled a look-see for May 5. In the middle of the window given, I got a text saying he would have to reschedule and he would call. It is now May 15, and still no return call despite two text messages from me. I'm done chasing this contractor. It's obvious that Mike doesn't want my small repair job.

Excellent job on a difficult project. Courteous and professional, with a great outcome. I highly…read morerecommend Only Floors.

They did my master bedroom in hardwood to match the wood in the rest of the house. They did a great…read morejob, cleanup thoroughly when finished, highly recommended.

Flooring America Winchester could improve by honoring public statements about the quality of their…read moreproducts and services and vows to make things right. They don't tell you that they will delay returning calls about warranty concerns for two weeks, be nice to your face when you go in to talk with them and schedule the warranty work. The "contractor" showed up, barely spoke to us, and then gave us an Estimate for over $600 to replace the waterproof flooring that wasn't waterproof. Not to mention...the contractors took all the extra flooring when they did the original installation, so of course we have to pay them for the extra box when we only need a few pieces. They sent us an email later to tell us that the floor was damaged by dog pee so it won't be covered by the warranty. We asked for the insurance company number for the warranty and the insurance company will not accept a direct claim from a consumer. An over $6k investment in my home is now ruined in less than a year by misrepresentations (i.e. pet proof and waterproof) faulty installation, refusal to honor warranty, and customer grief instead of customer service. We wish we had done this ourselves...less headache.

Sadly, this was the worst contractor service I have ever experienced. The most difficult part of…read morethis experience is how much money I spent to end up with floors that were installed improperly. The product choices they have are okay, but they should have glued the floors in place rather than nailing them. So now these are the only floors in the house that make creaking noises when you walk on them. The rest of our main floor, which is all wood flooring, was installed by the builder and does not have a single creak, as they glued it down. Flooring America installers did come back and fix the entrance to one of the rooms to even it up where they had not made it flush with the other floor, and to fix the creak there once I showed them that issue. Now that entrance is the only part of the flooring they installed that does not creak, and that is because they fixed that part by building it up with glue (figure that). Additionally, when they asked about the install and I told them the situation, they tried to make the excuse that they could not find the exact matching flooring to my pre-existing flooring. However, as I told them, that makes no sense because their flooring is the same width and thickness, so it installed flush everywhere in the two rooms they installed it in except for a couple inches of the entrance of the one room, AND I never complained about the floor not being an exact match. In fact, they advised me on which wood flooring sizes would work with my pre-existing, came out and measured, and told me the flooring should match up as it was the same size! When it was all said and done, when one of the reps asked me how everything went, I told her, and shockingly she literally said to me that all I have done is complain! She even raised her voice at me. I never asked for a discount or a refund, so I found that completely uncalled for, particularly considering how much I paid for this project. All I can say is if you ever purchase flooring from Flooring America in Winchester, you may want to consider getting someone else to install it.

I contracted Loudoun Valley Floors for a stair refinishing project, which included installing new…read morestair treads, risers, and staining as part of a larger flooring job. **In reply to the business: You company's years in business doesn't have anything to do with the multiple 2025 reviews for your crew's current poor quality/issues with staining. I would recommend potential customers look at other recent Yelp 1 star reviews for Loudoun Valley Floor's current quality standards for staining. And thank you for confirming that after a year, your most recent attempt at staining options, that your company has not been able to find a correct stain method to come even close to our LVT that was also purchased from your showroom at the same time.** ** Issues are still unresolved after about a year and Matthew Ange an owner who never contacted me to resolve this mess has placed a mechanics lien on the house. ** The initial staining attempt on the new stair treads produced an uneven greenish tone. After I provided photos of the issue, my concerns were initially dismissed as incorrect. It was only after further insistence that they arranged an in-person inspection. The crew that showed up agreed that stairs needed to be redone. In an attempt to correct the staining, the stair treads were sanded down and treated with a bleaching process. However, this resulted in a purple undertone. Based on my research after the poorly done "correction", I found out that the green and purple tones in red oak staining are often due to unprofessional work. These issues arise from improper handling of the wood's high tannin content, which can cause color blotches if not addressed through proper preparation or sealing techniques. Tannin pull, where tannins leach unevenly, is a known problem that professionals should anticipate and prevent, especially in oaks, leading to reported discolorations in green or purple. Following the purple toned wood stairs and landings outcome, new stain samples were provided for my selection, but they were dropped off almost a month after promised. These samples were applied only to unstained and unbleached wood, which does not accurately represent the potential outcome on my purple-toned wood. Due to this mismatch, I have been unable (but pressured) to select a stain or authorize further work as the final color cannot be reliably predicted. I have withheld permission for another staining attempt to avoid a scenario where the work is deemed "complete" despite unsatisfactory results, potentially obligating me to pay. In addition to the stain color, the application process was sloppy, leading to splatters and damage that extends beyond the scope of simple touch-up painting as outlined in the contract. Remediation would involve at a minimum sanding and applying multiple coats of paint to cover the stains as well as complete molding replacement in some sections. In certain areas, molding was rebuilt using filler, resulting in a substandard finish that requires complete replacement rather than minor repairs. Additionally I had selected "shoe molding" from the two available white samples at the sales desk during the contract signing. I specifically chose the shoe molding sample over the quarter round sample that was also presented. Despite this clear selection and it being line itemed in the contract as shoe molding, they instead installed quarter round molding. When confronted, they claimed that shoe molding and quarter round were the same thing, even though the samples I reviewed were distinctly different and I had explicitly picked shoe molding. Their initial resolution offered was a discount, but this did not address my preference and contract for shoe molding. Subsequently, they finally proposed replacing the quarter round with shoe molding, but this would require me to pay additional costs even though the contract states shoe molding. "We can install new ¾" X ¾" White Scotia shoe molding (still needs to painted) 600 lf @ $1.95 for a total of $1170.00." As far as follow-ups with the company, I have had to deal with no shows, late arrivals, and unexpected visits, which has shown their lack of concern or value for my time. I have asked multiple times for both parties to mutually agree to walk away from the project so that I could hire another company to complete the job, but they have refused. As a result of these unresolved disputes and my refusal to accept the proposed resolutions, one of the owners of Loudoun Valley Floors (Matthew Ange) who has never contacted me about this mess, has filed a mechanics lien on the property for the unpaid balance on unfinished work.

We hired Loudoun Valley Floors to refinish our hardwood floors, replace the carpet, and update the…read morestairs. The estimator arrived on time and provided a detailed estimate, explaining the type of wood and showing us stain colors that would complement it. However, when the subcontracted installers arrived, they informed us that the wood was actually a different type than what we were told -- which meant the stain color we selected would look completely different. That issue aside, the bigger problem was the quality of the work. At the consultation, we were advised to have the room painted before the flooring was done, which we did. Unfortunately, the installers got stain all over the freshly painted trim and stair areas and didn't bother to clean or repair it. They also said they couldn't stain the risers because that wasn't part of their job. When I spoke with the representative, the only compensation offered was a $100 refund -- nowhere near enough to cover the cost of hiring a painter to fix the damage. It's been a year, and I'm still going back and touching up the poor workmanship they left behind. I would never use or recommend Loudoun Valley Floors again.

Hard to believe this place is still in business if my experience is typical.. Trying to get quotes…read morefor hardwood floor refinish - went on their website and requested quote - no reply.. Next day called store and left message - no reply.. next day called and left message second time - asked if they were still in business - following day got a call from someone who's area code was not familiar - said someone would call me. Someone DID call me - rudely asked "what do you want!!" - said someone else would call to schedule appointment (Ain't heard back).. Called Jordans flooring in Martinsburg and had appointment in 23 minutes.. If you call Tripps and get a message saying they are busy helping another customer, just call Jordans cuz you'll never hear back from Tripps!!! Poor business..

Tripp's recently removed some ancient carpet from two rooms on our main floor, replaced it with 3"…read morered oak planks to match our existing hardwood floors, and then refinished everything. It all looks beautiful. Travis and Ethan were punctual, nice, helpful, knew everything, and really did a great job. I'm so pleased that I've now hired Tripp's to remove the old carpet from our basement and redo the whole space in vinyl laminate. Can't wait to see how great it will look and how much it will improve and update our lower level. Kenny was super helpful in educating me about LVPs- great service. Michael is so nice.

ING Granite installed my wood plank 36x6 in. porcelain tile flooring and granite countertops. The…read moreflooring was installed in a random pattern and looks just like wood. The tile is very even and cut so close to the baseboard that we might not need to install quarter round. I did not have to buy the tile from ING and the installers took only 3 days. It was all done within a week after the tile arrived at my home from the vendor. ING also installed my granite. They were very accommodating on special requests that I had. The countertop included a floating bar top that turned out beautifully. His crew and employees and all very courteous and conscientious. They left the job site very clean for both jobs. They come in and do the job as schedule and done stop until they are done. I thought there prices were very fair. They can also install cabinets. I would definitely use them again and highly recommend them.

Prompt courteous service. Did not remove ring around baseboard but it did lighten it. Machine put…read moremarks on baseboard but I was able to remove them with a magic eraser sponge.

This is my 3rd time using All Clean Chem-Dry for the cleaning of my 2nd level flooring which is all…read morecarpet. Every time it looks fresh and new and has allowed me the benefit of not having to put in new carpet on the whole level. Shawn, the technician, was professional and made sure I was satisfied before leaving! Rusty and his team are a great company and I highly recommend them to clean your homes floors! Andrea Turner

We had to replace our existing hardwood due to damage caused by a leaky dishwasher. Pat was great…read moreto work with, provided me some options around repair vs replace and the pros and cons of each approach. We ultimately decided to replace, which worked seamlessly. He helped us find a species and manufacturer that was close to what we had and liked, all materials were delivered on time and his crew did an amazing job of removal and installation....we could not be happier, and I would highly recommend Purcellville Floors for your new flooring needs.

These guys were amazing! Quick to provide me with an estimate, and even helped me find someone who…read morecould help me with another part of my project, and they were there on time and out earlier than expected. They picked up the material I purchased from the store brought it in and put in my new hearty laminate wood looking planks. They got rid of the old nasty carpet and installed beautiful flooring! Very professional and courteous. Cleaned up after themselves and made sure the mess stayed contained to the area they were working in. I definitely will use these guys again! I'm so glad my friend referred them to me. Great experience and very reasonably priced.