Went here and got a consultation. Decided not to use this orthodontist called and let them know and…read moreask for the refund that I paid that they said was a down payment of $200. They would not refund it stating that it was for all the pictures that they took. Will be seeking an attorney.

I was so worried about my 11 year old daughters braces. I have no insurance and I was pleasantly…read moresurprised when they offered a simple payment plan that wouldn't break the bank. I have looked all over the valley and there is no place that made it this affordable. The staff were so friendly and the facility was clean and up to date.

Dr DeMille may do good work but, the office staff and billing is HORRIBLE!…read more They do not honor their own quotes and charge a lot more if you try to use insurance. After paying off the balance, they will send additional bills in the mail adding extra fees which were never discussed or included in the original quotes they have their patients sign before starting any work. When dental insurance pays more than the estimate, they won't return the extra money they collected or even apply it to future work. Even taking in the insurance EOBs (showing the insurance paid hundreds more then their estimate), they keep the extra money. Also, if THEY cancel your appt within 48 hours before the appt time, THEY CHARGE THE PATIENT a cancellation fee. Very dishonest way to conduct business.

I strongly urge others to take the billing concerns shared by previous patients seriously (Google…read moreReviews). I initially trusted the positive reviews, which unfortunately led me to this dental office--an experience I regret. Despite having active Delta Dental coverage, I was charged $39 out-of-pocket for a regional block anesthesia because, according to the office, my insurance "denied it." After personally contacting Delta Dental, they confirmed the charge should not have been applied and even contacted the dental office on my behalf. This indicates a troubling pattern of unbundling services in a way that bypasses insurance coverage. Additionally, they will try to get you to use "better quality materials" that is not covered by insurance--something not clearly explained upfront unless you ask them and to remove it they add it on and only remove if you read the paper and ask them about it (e.g Nano-Hybrid Composite). When I questioned the charges, the office threatened to send the unpaid balance to collections, citing "Utah law" as the reason patients are responsible for all uncovered portions and said they could work a "payment plan" as to balm their charge as if they are helping you instead of correcting the error. This practice also uses high-end x-ray machines and frequently performs excessive imaging, which appears more designed to increase billing than improve patient care. These unnecessary x-rays result in inflated costs to the insurance. In total, I paid $209 out-of-pocket for a routine cleaning and the removal of a single wisdom tooth (that's with having Delta Dental insurance coverage )--despite Delta Dental confirming my total out-of-pocket cost for everything should have been only $170 (So, I basically paid $39 extra (reg. block anesthesia | something I should have not been charged for - unbundling). This discrepancy raises concerns about whether this is a case of unethical billing practices or a lack of proper understanding of insurance protocols. I lean more towards unethical billing practices because this Dental Office has done it to other folks as-well, I understand mistakes, but it's happened what seems like a lot to other folks as well based on the low-star reviews, now me included. Based on my experience with billing here--and similar reports from other patients--I recommend seeking care from a dental provider that prioritizes transparent billing, ethical practices, and patient trust.

So Amazing! Everyone is so caring & attentive. They made sure that my daughter's teeth were…read morecorrected to what she was comfortable with no matter how many appointments it took. Thank you. Much appreciated! I would recommend Velux Dental 10 out of 10!

I had three crowns placed at this office and have experienced ongoing problems since the procedure…read more Issues I experienced after the crowns were placed include: -Pain when chewing (especially nuts or gum on the left side) -Bite changes where my teeth now catch in ways they did not before treatment -Crowns contacting other teeth in a way that chipped a natural tooth and a previously placed crown due to the rubbing against the crowns placed by this office -Open spacing near the gumline between crowns where food consistently gets trapped -A crown shape and color that do not match my natural teeth, despite discussing this with the office beforehand -Food sticking to the chewing surfaces, which was not an issue before the crowns were placed I reported these concerns during follow-up visits and raised them again at my last appointment. However, the issues were not addressed, and I was told they would be handled if I returned to have an additional crown placed. After I left a one-star review, Dr. Allred asked that I contact the office as if my concerns had not already been clearly communicated in person. I have had routine checkups and cleanings at other dental offices following my treatments at Velux and was never told that the additional tooth they recommended for a crown required that level of treatment. In fact, I had never even been told that the tooth needed a filling. I have since been informed that one of the crowns may need to be replaced because it does not make proper contact with the adjacent tooth. Because of these issues, I have sought care elsewhere and will be replacing the crowns placed by this office. Since my dental insurance already paid for the crowns placed here, I will now have to pay out of pocket for the replacements. I would not recommend this dental office.

first time in, Ivan was my dental hygienist. Mike warner was an amazing dentist. I had a great…read moreexperience and would definitely recommend them to anyone looking for a place that cares to do a good job.

I've bounced from one dental office to another and finally found a place that I absolutely love! Dr…read moreHansen sees me all the time for all of my dental needs. Their prices are fair (with insurance) and their staff are always friendly. I've recommended friends and family here, which I don't normally do. It's about. 20 minute drive from my home, but it's worth the extra mile!

I always recommend Dr Ben! He isba fantastic orthodontist. The office staff is amazing as well…read more They have taken such good care of us. They always communicate and let me know what is going on in the process. Three out of five kids have gotten their braces from Dr Ben and the other two will definitely be getting theirs from him as well! ​

My 12 year old daughter's review. "I got my braces put on…read moreyesterday. Everyone was really nice. Answered all of my questions. Just be sure to ask all the questions you can think of because they are very knowledgeable and are good at explaining.

Dr McDonald is absolutely amazing!! My son had a super wiggly tooth and it was his first one to…read morecome out. He Wes extremely anxious and Dr McDonald made him not even realize what was happening. We love Families First!!

They take you back quickly. My son needed a cavity fixed and they could even do it right then!…read moregreat with kids!

Good care, starting with the very friendly receptionist. everyone is very reassuring and calm and…read morefriendly. Offers you gas to relax you. It was nice to watch TV during the procedure, extracting two molars in my case. It made the time go by faster. I recommend them. 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs!

I needed a deep cleaning. My old insurance covered it and the new did not. I asked just for a…read moresimple cleaning. Getting a standard cleaning I thought is better than nothing. The girl doing the cleaning said she would refuse on the grounds of malpractice?!? My total quote was $20,000 to complete all the work.

I've always been treated well and they are very pleasant people , I would recommend them to…read moreeveryone I know

Charges twice as much as my last dentist for a cleaning! And he doesn't even do it, his techs do…read more I won't be back.