Fantastic customer service! The employees are professional, efficient, supportive and make you…read morefeel like family. They really care and want everything to go well for you. In this day and age, it's rare to find a company that really cares about their customers!

This company has a monopoly in our area and they take full advantage of that fact. Last year, my…read morehusband purchased a CPAP machine from them and they continued to charge him even after he had paid in full. They're pulling the same thing on him again this year. Now I need a CPAP machine and stopped in to try out different styles. They said to call first so they could make sure they had my prescription and enough styles for me to try. I've tried calling for 3 months. No one ever answers nor returns my calls. I've emailed them several times. No replies ever. They need some competition then, maybe, they would realize the customer deserves some respect and maybe they would not try to rip off the customers they do have. I, too, would have given them ZERO stars if given the chance (like so many others)...

Happy there are there when you need a bed or wheelchair! Helped with solving the despair when your…read moreloved one is having a life crisis!

Great job from start to finish. They helped me select the perfect chair for my needs…read more All very good!

Jason arrived on time & was not just courteous, but made sure to introduce himself to my mother &…read moreask her name. He was thorough in explaining the benefits of the new mattress he was delivering as well as covering the most common problems and potential fixes. He was friendly, had my ill mother laughing, which in itself was a blessing. His extensive knowledge of the equipment and it's benefits were invaluable. My mom had a rest on the new bed shortly after he left and said it was the best sleep she has had in 2 months! Jason was amazing giving us his card and letting us know who to contact if we have any issues. He deserves to be employee of the month and a generous raise for his competency and compassion shown!

If I could give Bellevue Medical a standing ovation instead of five stars, I would. Caring for my…read moremother at home was emotional and overwhelming, but they made one entire piece of it effortless. The equipment arrived promptly, everything worked perfectly, and every interaction was kind and professional. Jason was especially wonderful--calm, responsive, and genuinely compassionate. In the middle of so much stress, they gave us peace of mind. This is what true community care looks like.

WOW, what great people! I was missing a part to my cpap mask while on vacation. I was excited to…read moresee that there was a business in Sandpoint that stocked cpap supplies. The staff was super friendly and looked through some miscellaneous parts to try to find a part that would work. Unable to find the exact piece, they asked if I had my prescription. Since I had my prescription they said if I don't mind a different style of mask the have an old model they would give me. How nice is that. I will now be able to sleep better at night while I am at the lake. Thank you so much!!!

I have dealt with Sandcreek for two years now, I find them enjoyable to work with and have…read moreappreciated their expertise when I have had questions or needed help.

Good company and a very knowledgeable staff. I get my purchases in a very timely manner.read more

BEWARE OF THIS COMPANY. I have dealing with a billing issue since Jan 2026 and it's almost June…read more2026. I've called multiple times relaying the info from my insurance that they need to re-bill under the correct NPI. They billed incorrectly and I was charged out of network service. I spoke with several different customer reps who promise this is their busy time and it would be escalated. I called 8 days ago and the rep told me they were waiting for my insurance to get back with them. When I asked what could possibly take so long they said there are long wait times and I could call myself. I replied I have called and got the information for you and your correct NPI and asked if we could do a 3 way. He reported no I could call on my own. After he told me he had to speak with upper management and he put me on hold. Then I asked to speak to upper management and he stated they weren't in office yet and I could leave a voicemail. I left a voicemail and still no call back. Do yourself a favor and find a different company!!! Stay away from Norco Medical!!