"New" CPAP does not have automatic turn off working Billing was incorrect and didn't match what they said on the phone or the insurance company EOB's. Excuse was the portal needed to be changed. read more

After weeks of trying to obtain a cpap machine, I am told my order has been sitting as the company does not fit masks and relies on software and basically if you need help go online or to the next county. The hassle dealing with this company and being told this is how we do business take it or leave it. I am leaving it! read more

I have been receiving services and equipment from Rotech ever since returning to the Tampa area in 2016 when I retired. Rebecca and Dawn have been most helpful and patient with me here in the local office and the Murray, KY employees in the CPAP division have gone above and beyond to assist me. Thanks Rotech! read more

Rotech - Medical Supplies Near Me - Tampa, Florida

This company just made things difficult for my husband, who had to deal with open heart surgery. Incorrect supplies sent and awful customer service. Arranged to have the cpap picked up and no one showed up. I was at home all day. Instead, without contact, just sent a bill for the whole system. Will never let anyone I care about use them again. read more

Horrible customer service! My order was shipped and the every day the delivery date keeps getting pushed back. I contacted Rotech and explained my problem and asked for assistance. The representative told me to wait several more days for it to arrive, I needed to contact the shipper, I couldn't speak to a manager, and they couldn't cancel the order. Their "can't do " attitude is appalling. They are happy to take your order but that's where their responsibility ends.... read more

I'm required to use Rotech, Tampa, per my insurance, Humana. My rep, Donisha. I've called multiple times and can not get a straight answer. No product has arrived. No reason why. All I'm trying to get is CPAP supplies of around $100. read more

I have been dealing with Rotech for a few months now. They are the absolute worst company that I have ever dealt with!My pulmonologist office had warned me about them and it has been nothing short of a disaster. They have denied receiving faxes after we had a 3 way call with my Drs office and confirmed that they have received the fax while we were on the call.They have not returned calls after they stated that they would call on a certain day to setup an appointment to be fitted for a bi pap machine. Today the manager of the Sarasota office hung up on me when I explained to him that I have had nothing but trouble trying to get my equipment. I told him that dealing with them has been nothing but a disaster and he quipped b ack, oh well I won't take offence to that, and I told him that I am sorry if the truth hurts, then maybe he should resolve the problems as it is the customers who suffer.He proceeded to hang up on me and wouldn't answer my follow up calls. My insurance company just informed me that they will be looking at not doing business with them any longer as they have receive numerous complaints like mine and are setting me up with any supply company read more

very high prices. bad customer service They are rude and unreliable Horrible company. Not helpful . Trying to pay a bill, and no guidance at all read more

Horrible company. I had them after having the best that was ABC in Hudson but Medicare dropped them. I don't know how but Rotech screwed up on billing. They said I owed them $400.00 that Medicare had covered. Stay far away from this company. They have a storefront in Hudson but supplies are shipped from another state. read more

This is the RUDEST company I have ever dealt with! Sent me supplies I did not order, nor use! They argue and interupt you when speaking.

These people are so rude. They think you don't know anything about what you are calling about and will cut you off when trying to explain something to them. They will argue with you. I know most medical supply companies are like this and they are total scams to begin with but if you can use another company.(I don't know why it says I am from SF California, I live in Tampa) read more

due to my insurance I am only authorized to use Rotech. I ordered an item that was not covered by my insurance. I have an HSA and to be reimbursed I need an itemized receipt. I'm unable to get a receip, they send spreadsheet, reports but no receipt that meets HSA reimbursement requirement. Rachael Smith has attempted to assist me and was very professional but the other 6 people I've dealt with have been horrible. okay not all but most have been terrible . I attempted to return the item and get a refund but they want to charge an additional $15 restock fee. a restock fee because they can not provide an itemized receipt. Horrible company read more

This company so far has been a nightmare, the worst costumer's service, I have been trying to contact a supervisor, since the person answering the phone is rude, I am not sure if she is passing the message along. They are overall rude and unreliable. read more

Have had no luck with this company from physical therapy equipment to cpap and supplies they drop the ball on most things they most recently dropped the ball by not telling me that the cpap machine they gave me was recalled for causing lung cancer I would not recommend this company to an enemy read more

While traveling through Tampa my relative's portable oxygen concentrator stopped taking a charge and it was going to take 2 days to get a new part. Having been a customer of Rotech where she lived, Rotech staff in Tampa were compassionate, kind and super helpful. They delivered a floor unit to the hotel within an hour or so and offered ideas on how to proceed. The use of the machine up until we could travel again was complimentary so we were not charged. I feel the company was very responsive and could not thank them enough. read more

I absolutely DESPISE this company! Problem #1 - They CONSTANTLY call me trying to get me to buy supplies. It is RELENTLESS! They call at least weekly. They call on weekends! They call at dinnertime! I finally blocked their number. Problem #2 I can NOT access my PATIENT PORTAL! I keep getting "access denied - too many attempts. Additional verification needed" BUT their damn website NEVER tells you what verification is needed and how to gain access. Problem #3 They sent me a bill for $54. My wife and I both tried over and over again to find out what the $54 bill was for. Left email messages requesting information - CRICKETS! No response! HOWEVER got a letter threatening COLLECTIONS AGENCY. Our calls and emails for information went unanswered. We could never get online to the "INSTAMED" billing to see or pay the damn bill! After WEEKS of trying to contact someone and finally got thru. Was told they don't have any way to help us get access to INSTAMED to pay. They finally told us the bill was $13. Paid them! AND what did a get for all y troubles you ask! A DAMN collections letter from a debt collector! DO NOT USE THE PEOPLE! FIND ANOTHER SOURCE. Inform your doctor who recommends them that you will NOT use them. read more

This company was the only one my insurance deals with or I'd have gone elsewhere. I was told they only have one brand of walker. It comes in red or blue. I requested blue. I told them NOT to call before 12:00 to let me know what time the delivery would be here. Instead, as I'm getting out of the shower (at 10:45) the delivery driver is knocking at my door. No phone call. He brings in a red one. It's too heavy to pick up and won't go through the doors in my house. He also told me that I get whatever box they open; no choice in color. The driver did show me another model that was smaller and lighter. He was pleasant and professional; willing to help even though it wasn't his job. Still red though. No one at that company volunteered ANY information about the width or weight of the walker. I didn't know to ask. They did not request information about any limitations I might have in using a walker. The woman I talked to was abrupt, rude and snappy. Not the way to talk to anyone let alone someone needing medical supplies. I came away from this experience feeling frustrated and dismissed. read more

This is the worst oxygen company ever. 2 1/2 years later after being on oxygen, they called me to inform me they made a mistake with my insurance (putting my primary as my secondary and my secondary as my primary.) So, they didn't get paid by my insurance. They threatened & tried to come and pickup my oxygen, which is life support and just leave me without any oxygen (because THEY MESSED UP THE ORDER OF THE INSURANCES). After a couple of calls to medicare, they explained to Rotech, they couldn't do this, according to their/rotech's contract with medicare. Oxygen can only be picked up from a patient if a doctor sends them an order to discontinue oxygen. My doctor and I were so dissatisfied with Rotech & their continued threats to pick up and leave me without oxygen, that we decided to change to Aerocare home oxygen. Now these people were amazing. They got the doctors orders, called to notify me that orders were received, and I had my new oxygen equipment setup and ready to go. All within a couple of hours. It was new up to date equipment (not ancient equipment that Rotech had me on.) I would NEVER have myself or a loved one get oxygen or any other services from Rotech. Unless they weres the only company in that town/city. Which means get their services or die. ROTECH OXYGEN WAS THE WORST COMPAY TO DEAL WITH. Can you just image... they would leave a patient without life support services because THEY screwed up the valid insurances that would cover 100% of their services. Letitia Hernandez read more

They will not tell you what any supplies cost before you order -they are unable or un Illini to calculate the price with your insurance....The order department says you have to go through billing and billing says go through the ordering department. They basically want you to order supplies and just wait to get a bill after the fact! I've been able to find supplies must less expensively by just ordering on Amazon. I dumped this company for a small local company and 6 months later found out that RoTech bought the local place. It's like they are trying to squash all competition and monopolize the market! read more

Worst, worst, worst oxygen company to deal with. Our doctor ordered oxygen the day before Christmas....they are FINALLY coming to deliver it and it is January 16. First excuse was it was Doctor's fault, then they admitted it was their mistake, then tried to charge because they did not have our insurance straight, etc., etc. And, on top of it all, they - especially someone named Amanda - are rude and unprofessional. Ask your doctor for another company because the customer service at this company is horrible! read more

Worst Medical supply company. They don't understand how private insurance works and you will pay out of pocket or have to fight for a really long time. The location is also not wheelchair accessible. Safe yourself the Trouble and insist your doctor gets you with another company. read more

Would give a lower rating if possible. Lie, don't show up for appointments, last one had no id, not even a driver's license. Rotech was then closed, so I called the police and the put BOLO on him. Since /2017 they have screwed up every bill, every shipment in the last 4 months. read more

0 stars. This company is awful. I only deal with them because my insurance says so. For 1 year they delayed me getting oxygen. The service is awful, the employees rude. One time I had to go get my own oxygen and they made my granddaughter a child go in and carry everything out! My doctor finally filed a complaint with the insurance co. and they were nice for a few months. Now again I am told it is not 12 weeks and they will not deliver oxygen. It's only 8 weeks and I have to wait another month. They send empty tanks all the time. I have no car right now and they are saying I have to pick up the oxygen myself. read more

This is the worst company to deal with and I can not imagine how they are still in business. Unfortunately the sleep study company black stone sent them my prescription for a cpap with the wrong doctors name. Since then I've been on the phone every other day trying to get them to correct the doctors name so they can send the requests to the correct place. Although they assured me they now have the correct doctor, they didn't change the phone and fax numbers. Melissa at Rotech claims she spoke with my doctors office, and faxed 2 requests for orders, but didn't get the name of who she spoke to. There's only one person at my doctors office and she says she hasn't received any phone calls or fax from them at all. Meanwhile I was prescribed the machine 2 months ago and still have nothing. People have died from not having cpap machines. Do not leave your health in the incompetent hands at Rotech, just saying I think it would be easier at this point to start all over except my insurance company isn't going to foot the bill for another sleep study. read more

This co should be investigated for unfair practice they send you stuff you do not need bill you months after. when you first go ion for review they make all kinds of promises they flat out lied to me now I am stuck with a mach that did nothing for me. steer clear of this co. read more

While vacationing in Tampa, I hastily forgot to pack the power cord for my cpap machine. I called them in a panic, looking for a replacement. They were able to search their inventory and find me a replacement. They saved my relaxing vacation in the process. I can't thank them enough for their assistance. read more

I always receive my C-pap supplies on time, through the mail. I never even have to call or remind them - they just automatically send what I need ahead of time. Craig M is probably a Yelp employee. Yelp hires people to write bad reviews if a company won't pay their blackmail - "advertising" - fee, which is hundreds of dollars a month. read more