One of the more stressful aspects of moving to a new city is finding a competent, caring and…read morereliable healthcare provider. We were incredibly fortunate to find Dr. Rosenstein and we have been under his care for a few years now. He has helped us to significantly improve our health, through his innovative, current and passionate care. Dr. Rosenstein takes an individual approach to the care he gives, asking the right questions and looking beyond the obvious to help us improve our healthcare and create a more healthy lifestyle. His wicked sense of humor is an added bonus and his support team are always available and helpful. We feel very fortunate to be in his care.

If there was a Hall of Fame for terrible office staff, this place would be the charter members. We…read morewere told no co-pay because we were seeing a new doctor. Two weeks later we get a bill....for the co-pay. I call them, am told they have to review it. 3 days later, I call back, still reviewing. WTF!?!?!?!? This place gives incompetence a bad name. BTW....Its always a fight to pay co-pay there. We try, they say no co-pay needed, 2 weeks later, here comes the bill. It's exhausting.

WOW.. ... all i can say is wow. I am in complete disbelief of the way I have been treated by the…read moreMountain View primary care staff at smoke ranch. Firstly, I wanna start by saying the staff has not been rude by any means, but just extremely unprofessional and unorganized. I started going to this doctor, specifically Dr. Noorda, because of the incredible reviews he had about him as far as his practice and medicine... I wanna make it very clear that I am only continuing to come to this office because of the incredible care that I've received from Dr. Noorda and only because of that. Otherwise, it has been extremely frustrating and an impeccable waste of my time... I Initially went in 11/26 to get blood drawn and provide samples that I was asked for for testing... When I arrived, there was a ton of confusion on what test were actually supposed to be performed on me so that was frustrating, and then after they finally figured everything out, and I was able to provide them with the correct paperwork, they took the samples they thought I needed it, and I proceeded to leave the office as normal... Literally less than three minutes later they called me back to back letting me know if I'm able to rush back in. They forgot to give me some test that we're on the list for me that day, which was already a red flag, but I decided that everyone makes mistakes and I went back in with no problem., Mind you I live over 25 minutes away, so this is not convenient travel wise for me by any means, but I will travel anywhere for good care. Fast-forward to today, December 4, I go in for my appointment to drop off the test that I was sent home with 11/26 to test me further, and when I went in to drop off the samples, everything appeared to be fine. I gave them to the phlebotomist, And I left... As per usual. Unbeknownst to me, I'm driving 25 minutes away to go back home and get back to work, I'm on a work call as I drive home and I noticed that Mountain View called me twice back to back... I'm on an important call so I cannot switch over, and the first thing I thought is there is absolutely no way they are calling me because they forgot something again, I am already traumatized that happened to me the first time. Once I was finished with my work call, I gave them a call back lo and behold just to find out that yet again they incorrectly read my charts. They told me that the way that the tests were requested. We're all on one line and was confusing the phlebotomist told me she had to ask aOnce I was finished with my work call, I gave them a call back low and behold just to find out that yet again they incorrectly read my charts. They told me that the way that the tests were requested. We're all on one line and was confusing the phlebotomist told me she had to ask a nurse how to also read the paperwork just for them to call back and tell me they need an additional 5+ tests and that I ultimately wasted my time coming down and giving them the test that I drove 25 minutes to give them, because That wasn't actually all of the test that I was supposed to provide to them initially, which was completely unbeknownst to me because they literally never told me . So now I have to go back for my appointment December 18, but we were originally supposed to discuss all of the results that I had already sent in, now that Appointment is essentially obsolete because the testing still isn't done, mind you I have driven back-and-forth to the office more than five times now trying to achieve the same results and something that should be extremely simple... all she could literally tell me verbatim was "well you don't have to drive back up here if you don't want to I was just making you aware"... Girl of course I have to drive back up there. This is my health we're talking about, no matter how frustrating it is I'm going to do whatever it takes to finally get these test submitted, but wow the hoops I've had to go through is crazy! I'm typically not want to complain, but the situation has left me feeling helpless and in disbelief!

I'm fairly new to the clinic. They "rescued" me after my previous office was extremely rude. I…read morereally like Dr. Dunsmoor is professional and thorough. His office manager and staff are kind and compassionate. I have several Autoimmune diseases. Been through 70-80 drs in Vegas. I have faith in Dr. Dunsmoor and his team to take over my care once back from Mayo Clinic. Anyway...DEFINITELY 5

The ONLY reason to use this provider is Rebecca Reilly. She is absolutely kind, professional,…read morethorough and respectful of the patients. Otherwise, the revolving door of incompetent rodeo clowns hired by the doctor is an embarrassment.

Used to like this place. But not so sure. Called twice in the last week. On hold for 15 minutes or…read moremore. Just gave up last time. Why can't patients get through? Some recent change? Never had this problem in the four years I've been a patient up until now.

Dr Tahir is an amazing doctor. He always takes his time and listens to any concerns and questions I…read moremay have. I never feel rushed. His staff is also amazing. They answer the phones and are always very pleasant. Getting an appointment is always very easy and the wait times are are always very short. I highly recommend this Doctor and his practice.

The ladies that check you in are friendly and get you checked in quickly…read more Dr. Tahir is great! He's personable and funny. He doesn't try to feed you more medications! In fact, he questioned why I was placed on a few by a previous primary. Dr. Tahir listens to his patients. He takes his time with you and is thorough.

Everything about this place is incredible, from the amazing staff to the beautiful ambiance. I felt…read morewelcome and cozy immediately upon walking in. Dr. Mall's professionalism and expertise made me feel not only confident, but excited about my decision to get work done for my first time. I went in about a month ago because I had dark circles form under my eyes that come with age and stress. Dr. Mall did Voluma fillers for my tear troughs and under eyes, and the difference is UNBELIEVABLE. I'm so satisfied with the results. I feel confident wearing no makeup and I look younger. It's had such a positive impact on my day to day. I could not be more grateful to Dr. Mall and every one of his staff members. I also went back for the Titan XL laser treatment with Michelle today and I'm absolutely loving the results of those as well! It enhances the amazing job Dr. Mall did with the Voluma even more!!! Michelle was also incredible, my treatment with her was so relaxing and rejuvenating. I didn't bother putting on makeup all the rest of the day, I felt so beautiful! I can't wait to go see everyone at Dr. Mall's again. I just love it there! I would HIGHLY recommend for anyone to go see him. I fully and happily put my trust in everyone there.

Been a patient for several years. The Dr. is a good Dr but the Office staff does not know how to…read morecall you back for test results. They fail on every level. This is the third time I have taken test and they never called me back to read results. Risky stuff there. dont know about cosmetic services , I cant comment. I will say, Test results are very important or you wouldn't take the test, Mine were bad and needed surgery and the office never called or filed with the Dr. Too casual . I had the surgery through a different Dr. and this office didnt have a clue that I had the surgery 2 months ago now. I am finding a new Dr. as we speak. it doesn't seem right that you pay concierge price and get low standard service. The staff makes or breaks Dr. and Patient relationships.

Such an amazing team that works here. Fast, accommodating, and friendly. Dr Owen is amazing. Great…read morecare, family oriented, truly a great experience. You're treated like a friend and a patient, not just a number. Highly recommend

I have been seeing Dr. Owen for 4 years now. I truly know he cares about his patients and cares for…read moretheir overall health and wellbeing. I can say his front desk team is very nice, professional, and helpful. I love Vee and she's always eager to help me schedule an appointment that works for me. I have seen the front desk change overtime but I'm happy to say the ladies are on top of scheduling and communication than I have ever seen! They have over the years have had their challenges (what office doesn't)but I have continued to be loyal to his office because Dr. Owen is really someone I can actually talk to and he doesn't rush or brush me off. Dr. Owen is kind, caring, a great listener.... and has great bed side manner. I always feel very comfortable to see him and converse with him.

I am a new patient of Dr. Suresh Prabhu. I have been seeing him and his staff for about six…read moremonths. I have had a great experience with his team. I have good access to them. Dr. Prabhu spends enough time with me so that I understand his advice and how he has evaluated my medical needs. I really like them, and I recommend them without reservation.

Good luck trying to get tis office to return a phone call. Twice I have not been able to reach…read moreanyone when I call. Multiple calls do not produce a result. I'm replacing this doctor as soon as possible. The staff is useless!

My kids (19 & 11) and I have been seeing Dr. Qamar (Hisana) for years. She is amazing, she…read morelistens, and is curious, she asks good questions and is always helpful. She remembers too, it's nice to have that closeness with your doctor. I hope, we can continue seeing her for many years to come! Thank you!

If I could give this office 0 stars, I would…read more I first visited Queensridge for a consultation last August and paid my $75 copay at the time of my appointment. The entire visit with the doctor lasted less than five minutes. I was then sent for blood work. Even though I had fasted beforehand just in case, I was told the specific test had to be completed before a certain time, so I had to schedule another appointment. When I returned for my second appointment after making another 30-minute drive, I was informed that the phlebotomist wasn't there, so I couldn't even have my blood drawn. After two disappointing visits, I decided not to return to this office. To make matters worse, I later received a bill for an additional $73. I spent over six months trying to get someone to explain why I owed more money after already paying my copay. I called weekly, left countless messages, and never received a return call. Because no one would respond, the balance was eventually sent to collections. I paid the balance just to deal with the collections issue, then disputed the charge with my bank because even they agreed the situation seemed unusual. Despite that, I am still being billed for the same charge. Once again, I spent months trying to get answers with no response. When I finally reached someone, I was essentially told that if I didn't pay, it would simply be sent to collections again. No one could actually explain why I owed the money. I no longer have the insurance I had at the time of my visit, and I was also told the doctor I originally saw doesn't even work there anymore. The lack of communication and patient care at this office is unacceptable. Ignoring patients for months while continuing to bill them and threaten collections is not how a medical practice should operate. If they put even half as much effort into helping their patients as they do collecting money, this situation could have been resolved long ago. I will never return and would not recommend this office to anyone looking for a practice that values communication, professionalism, or patient care.

From smiling staff to smiling clients, Soluna got it all I've been a FNP student for the past few…read moremonths and I admire the way the staff takes care of the patients like family from the moment they enter, until the time they leave!

I would stay away from here at all costs…read more It's one of the worst run businesses I've ever encountered 48 years It's almost impossible to get someone on the phone When you do, they're not very helpful And when you really need something, they don't call you back why they even have an answering machine or anything it's beyond being They'll pick up the phone and hang it up immediately just so you stop calling The doctor's OK if you get in there that was definitely not the problem. It's just dealing with them is a complete nightmare. It's very infuriating and a complete waste of time and energy especially for people are having medical issues and need stuff to actually work in compassion. I came in there at the end of December to get my prescriptions refilled and a basic check. They forgot to send one of them to the pharmacy. I called at least 75 times in 72 hours never got anyone on the phone. I left three messages because I needed this to get handled before the end of the year due to the insurance and no one still to this day as they called me back I finally got someone on the phone today and they told me I have to come back in to have the prescription set up again and I'm like dude isn't that why I went in there in the first place So now I gotta take another hour to go down there and figure that out and then deal with the pharmacy again another hour there it's two hours that's just lost of my life. I'm being murdered by minutes. They should be held accountable.

I see Heather Ta and she is amazing. I feel comfortable with her and know she is truly listening…read moreand cares. She does not rush through the appointment and just look at a chart. She treats me like an individual and takes my feedback seriously. I highly recommend seeing Heather. Also, the office runs smooth for me with appointments on time and not having to wait like other doctor offices.

So she sold her practice and went into concierge care. Before she sold her practice her PA's that I…read moreliked left about 2-3 years earlier. (Heather Ta & Tamika B.) I stuck with it & tried the new PA's 1 was HORRIBLE & the other was good. She didn't even tell her patients that she sold the practice to focus on her Dermabella her other side hustle practice. Instead I found out by driving to see another provider in the same vicinity and saw a NEW sign going up!! WOW that said a lot of how she didn't care about those patients. Additionally I found out that 1 of her front office staff employees had disappeared and come to find out she died in her mid 30's to colon cancer. Apparently Andrea didn't have health insurance for her employees despite being a medical practice & coworkers to this gal scraped together $ to help cover her tests to get diagnosed. That said a LOT about this Dr. not only as a MD, but as a Person!! For that I don't recommend Andrea as a MD since it seemed she cares more about her vs people. She basically sits back and takes $$ while she hires everyone around her do do her concierge care now.