I would stay away from here at all costs It's one of the worst run businesses I've ever encountered 48 years It's almost impossible to get someone on the phone When you do, they're not very helpful And when you really need something, they don't call you back why they even have an answering machine or anything it's beyond being They'll pick up the phone and hang it up immediately just so you stop calling The doctor's OK if you get in there that was definitely not the problem. It's just dealing with them is a complete nightmare. It's very infuriating and a complete waste of time and energy especially for people are having medical issues and need stuff to actually work in compassion. I came in there at the end of December to get my prescriptions refilled and a basic check. They forgot to send one of them to the pharmacy. I called at least 75 times in 72 hours never got anyone on the phone. I left three messages because I needed this to get handled before the end of the year due to the insurance and no one still to this day as they called me back I finally got someone on the phone today and they told me I have to come back in to have the prescription set up again and I'm like dude isn't that why I went in there in the first place So now I gotta take another hour to go down there and figure that out and then deal with the pharmacy again another hour there it's two hours that's just lost of my life. I'm being murdered by minutes. They should be held accountable. read more

From smiling staff to smiling clients, Soluna got it all I've been a FNP student for the past few months and I admire the way the staff takes care of the patients like family from the moment they enter, until the time they leave! read more

Soluna Medical - Family Practice Near Me - Las Vegas, Nevada

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Dr Ed is the best Hes patient and through. I barely find any Doctors in this town that are remotely good and Dr Ed is an exception. His staff was great also and quick. Dr Ed sees my husband and is fantastic for mens care. read more

Great experience overall, made me feel comfortable throughout my time there! The staff were friendly and it was a pleasant time.

My son has autism and I took him in for an ear infection. The doctors were companionate and patient with him and his needs. I will definitely be coming back with any other needs! read more

I've been going to Dr Victoria for years now. I chose him bcs he was close to my moms house. They have moved offices and now have a bigger office space and more doctors and nurse practitioner to take on clients so sometimes there's a bit of a wait time. I've seen all 3 and I'll always stick with Dr Victoria, thank you very much. He's caring, no nonsense, patient, and believes his patients. He remembers my complex condition and tries his best to meet my health needs. He also makes rounds at MountainView so I get him as my hospital doctor most of the time too. His front desk staff works really hard and tries their best to keep up with all the different demands. Sometimes I have to call to make sure referrals or prior authorizations are done but for the most part they do what's needed to have things moving smoothly. They also have some issues with their telephone company sometimes, I guess bcs so many ppl are calling in for stuff. If that ever happens just wait an hour or so and then try again. read more

Front is super nice! I came in, checked in doctor saw me working 5-10 minutes within my appointment time. Love this place!

Love my new primary clinic staff are friendly and have been the only clinic staff they knew how to manage my insurance !

Haven't had insurance in a few years. I came here to make it my primary Dr. the front staff was friendly and the nurses were fun to talk with. They were extremely helpful with my referrals and gave me great advice. Happy to make this place my primary place. Only thing is don't get lost coming in, they are in the bottom corner by the stairs. read more

Soluna Medical - To the right suite 190 - Family Practice Near Me - Las Vegas, Nevada

I have been coming here for a while now. Not the best doctor I could find but good enough to refill prescriptions Wait time is approaching ridiculous! Patients time means nothing... Guess it's time to find a new doctor! read more

The Staff here are very friendly and very helpful.. specially ROXY! When I need any refills on my meds they send them to my pharmacy right away! Easy to make appointments! Dr Victoria is a great doctor! read more

Awesome medical office... Dr. Victoria & Dr. Achin are amazing at their job and truly care for their patients. This office has been my Primary Care for over a year and I've had very few complications. The only negative is the length of time it takes for a prior authorization or prescription... This has more to do with the office staff and the doctors. My advice is to make sure to follow up over the phone to keep the office staff on their toes. The staff is extremely kind and courteous which keeps me coming back for more. I recommend you give them a shot soon. read more

Soluna Medical - Business Card of Dr. Rowena E. Achin, MD - Family Practice Near Me - Las Vegas, Nevada

I visited this office for the first time today. The office staff is professional and friendly, and efficient. The doctor is also very professional, and I left feeling very confident that I had chosen the right place. read more

I've been a patient for about 3 years and I have yet to have a bad experience, they are very professional and very very polite, the nurse that checks meet in is always concerned about how I'm feeling, I give them 2 thumbs up read more

Dr. Victoria is great I've been his patient for a few years and I have nothing but good things to say. I like his professionalism and he's very attentive he listens to his patient's carefully and responds as well also when you go you don't have to wait all day to be seen I truly appreciate that I can only give him the highest grade. Thank you Dr. Victoria for being the best primary care physician I've had being in Las Vegas, Nv. read more

This place is awesome love the staff and Doctor would recommend them to anyone who has them with their insurance,they listen to you and your concerns. read more

I've been coming to Soluna Family Medicine for about 18 months now. The only reason I changed is that my insurance did. I'd been seeing my previous doctor for almost two decades so this switch was hard to say the least. They are always pleasant. They are always thorough. They are always helpful. They are not in some fancy building with fancy amenities, equipment and software. But they are also not in the dark ages. I feel welcome when I come in and important when I leave. read more

Everyone is super friendly and very kind. I recommend this office and doctor if u are looking for a great practice. You will not be disappointed read more

Went to the doctor to get FMLA paper work filled out. Was advised had to be seen by someone although I already have medical papers from other doctors that could be verified. Also I know of individuals they DIDNT require to be seen for the same reasons. All I did was talk to a doctor to let them know my conditions. She said ok, checked my breathing and left. Never at one point did anyone tell me I would need to pay anything. Just received a bill for 100$ on top of the 60$ they charged me just to fill it out the papers. Well guess what, that $100 just caused them a medical malpractice lawsuit thanks to the individuals who went as well WITHOUT being seen. These people are shady and the lady dr that works there is rude af. read more

Very friendly staff. Easy to make an appointment/request refills via phone call. They actually pick up their phones and it's not an automated person!!! I didn't get to meet the doctor himself yet but the nurse practitioner was very kind and helpful. read more

Just recently became a patient and I'm pleasantly surprised. Front office staff...Elvin and Michelle are always welcoming and helpful. I have seen Dr. Victoria and the Physician Asst. And both were great. I highly recommend this practice. read more

This is the horrible provider service. Billed Unnecessarily: They keep charging for preventive care tests. It happened for the second consecutive year and they never answer or get back to these calls. Provider service is also not great. Its not a hospital facility. They are making incorrect business. Never visit this place and waste your time and money. read more

Been a patient for at least 3-4 years now never any issues with front or back office do not understand the bashing from other reviews.I guess some people at just very irritated and impatient but my wait time is always an average of about 5-15 minutes tops in front and same in back as well.... read more

STAY AWAY!! The people here are a joke. Full stop. The ladies have the front desk have the worst attitude and don't seem to care for their jobs or the people who come in. I called ahead to iron out insurance before I came in as I'm in a lot of pain. Upon arrival I'm told by the same lady that she needed a number from the insurance which she neglected to tell me when I called ahead. So I get the number Then I'm taking back for vitals. From there rushed to a back room with nurse practitioner who spends all of 5 minutes with me. In said time I tell her my issue and she prescribed a pain reliever, mind you I made no mention of any type of pain reliever. Before I can leave I have to get info from the I could care less sisters at the front desk. I ask them to put in my scripts to the pharmacy and give me the mri info. I immediately call mri center and soonest they can get me in is in a month. No problem I'm not dying I'm just in pain and something doesn't feel right in my foot. I wait 2 hours and I don't here from my pharmacy so I call front desk and say can you please put in those scripts so I can get some relief that I'm not getting from aleve. I'm told they want to wait until after my mri because it's a controlled substance. First I didn't ask for a controlled substance I haven't had any pain meds in my medical history since a surgery in 2015. So I make them aware I need something other than aleve as I can't have mri for a month. They agree to release the scripts. I wait an hour and call pharmacy which proceed to tell me they didn't call in the pain reliever. I call the office again, and again I'm told it's a controlled substance look I didn't ask for a controlled substance I'm asking for anything to help. After I go back and forth they agree to give me Tylenol or naproxen that's fine all I wanted was damn compassion and relief. I pray that they don't ever have someone in their family have to go they what they just put me thru. read more

I just made this my new primary because it's close to my home. From the moment I booked my first appointment Roxanne was very welcoming and made me feel at ease. No one really likes to schedule Drs appts and she made it so simple. I was able to get an appointment the very next day! The ladies in the office are very upbeat and friendly! My nurse practitioner Nida answered all my questions and was very thorough . I felt very welcomed in this practice and I actually look forward to coming back! read more

Really appreciated Soluna Family Medicine. Was very attentive and interested in my well being as a patient. Also very respectful of my views and didn't force anything onto me. I got an appointment day prior. Overall good experience. read more

My husband is a recent Medicare recipient so we had to go to one of the doctors at Soluna Medical center I needed to get a referral well according to the Medicare Plan that my husband has its states that all referrals need to be done electronically they gave us a paper referral so when we called them the very same day to let them know that they had to send in the referral electronically they said that they would take care of it here we are three weeks later hasn't been taken care of because we've called both places where we were supposed to be referred to every single day and they had not received any kind of referral for my husband at all but yet the doctors at this Medical Center keep pushing for him to see these doctors that he's been referred to so today my husband and I had to run around town to these different doctors offices to bring in the paper referral which again we were told we can't take the pay of paper referrals they have to be electronic not realizing that they have the incorrect address on one of them for the doctor when we went back and we wrote The correct address she tried to play it off it was only off by one digit common courtesy and Superior customer service or Patient Service would have been for her to have seen that there was another referral in there let me check on that for you she did not we went to that doctor's office they couldn't help us they called us there like we're sorry we need the electronic version so we had to go back to the office again and give her the proper fax number so for three weeks they knew this stuff was invalid incorrect they weren't going to do anything about it they were just going to let the referral expire it is not mine and my husband's job to do their job especially when their website States east you're referring doctor will not take the paper call us and we will send an electronic we called several times and several times we were told you would take care of it and you did not and it took today coming in and screaming at you you to take care of it I wouldn't recommend this place to anybody read more