Wonderful selection of shoes. Customer service was excellent. The parking lot is a little strange…read morebut after you figure it out you're fine.

LOTS OF SHOES, BUT NEVER ANYTHING I REALLY LIKE…read more=========================================== I have been to this store numerous times, but I don't think I've ever purchased anything. The store is jam packed full of shoes, but I just haven't loved anything enough to purchase. Maybe I'll find something I like one of these days. They don't validate your parking unless you buy something.

Nice vibe! Store is down the stairs and in a cozy location lots of local merch and kind owners!! :)read more

Great business! Supporting local artisans and the Dena community! The have offerings from pop art…read moreto high end sneakers. Owners were very friendly and helpful, while also allowing me time to explore the store. The hats I purchased were from local Wolf Customs who have been using their platform to provide resources to those impacted by the Eaton Fire (Altadena). The hat pictured is a custom brown corduroy cap ($45).

I found Run With Us on Strava and decided to join their Mother's Day run with my husband and son…read moreand I'm so glad we did! From the moment we arrived, everyone was incredibly welcoming, attentive, and kind. Such a great vibe. I even received a rose, which was such a sweet touch. We ran a fun 5K with an amazing group, and to top it off, we entered a raffle and won a great pair of Brooks shoes! The staff member who helped me was a total sweetheart. She really listened, made me feel comfortable, and invited me to their Monday 6 PM runs and other events it felt very personal and genuine. I also love that they collect used running shoes for low-income families. That truly says a lot about who they are. I'll definitely be back for more runs and more shoes. Highly recommend if you're looking for a supportive running community and great gear!

I was looking to get some Hokas for running. I'm not a runner but I do stand a bunch and I started…read moreto run a little. I'm currently expecting and the young man helped me see how I walk lol he told me I need arch support it was kinda embarrassing but also he kept it real said it would help if I got inserts or he can show me another shoe with arch support. I ended up getting socks too I loved the try on socks but I saw some nicer ones. I can't wait to try my shoes on tomorrow I definitely want to come back to get another color. I got black for now :D

Plenty of options at this store, located right on Colorado Blvd. Parking can be tricky, with only a…read morefew metered spots on the street, but it's much easier (and cheaper) to park in one of the nearby public structures -- the first 90 minutes are free, then just a few dollars after. The area itself is lovely, surrounded by lots of shops, restaurants, and cafés, so it's worth making a stroll out of it. I was purchasing the last pair of Converse in my size, which happened to be the display shoes. They had some light signs of use from being tried on by others, so I asked if they could offer a small discount. The attendant's response was very dry and dismissive -- just asked if I wanted them or not, without any attempt at customer service. It left a bit of a sour note to an otherwise well-stocked store.

I had such a wonderful experience today with Natan! He was exceptionally helpful and attentive. I…read morecame into just to browse and ended up purchasing this cute outfit! Natan literally went above and beyond to ensure I found what I was looking for. He exhibited managerial level of service, not sure if he is one, but he is definitely showing his eagerness and ability to fulfill the role. He offered help immediately upon my arrival and greeted me to the point where I felt seen. I appreciated that! I got a great deal on a cute two piece set, very satisfied!

Came in with some DS SBs. Employee said he didn't know what they were nor how much they are. He…read morehardly looked at them. And brushed me off. Kinda of comical for a 2k shoe...probably not going back or trust with buying/selling shoes. LOL

Awesome group of guys. Very knowledgeable and they're willing to work to get a deal done. Thank you!read more

Yes, I recommend supporting local businesses like this one. Family owned. Wonderful friendly…read moreservice. My mother suffers from swollen feet. I've purchased two pairs of shoes, high quality, comfortable and a beautiful sun hat for me. The price is worth the value of the shoe. It's like your in Europe. You can smell, feel and see the quality!

There is a reason a community institution becomes a community institution…read more First, they were great help to me in replacing my shoes lost in the Eaton Madness. They had my purchase record from years before and I could order the exact same pair of shoes that I loved. Second, they were of great help in dealing with the manufacturer with a pair of shoes I had problems with. I can't see this happening at a corporate owned store or website. I am a loyal customer forever! Thank you, Luchas!!

Shopping day in Old Town Pasadena with the family. I got my self a pair of wool sneakers that are…read moreso comfortable. I already wore them today while shopping and loved them. The new selection of colorful shoes are so cute here. Specially the fall colors. Love Love ... customer service was friendly and helpful, the store is so spacious and beautiful, location is great near many other stores. The prices are reasonable compared to other similar brands.

I was so glad that there was a b&m Allbirds location here in old town Pasadena. I wanted to try on…read morethe different shoe sizes because I had originally gone certificate to buy some shoes and the team here were phenomenal and very accommodating. They had brought out a bunch of different styles in different sizes for me. Unfortunately, I would say everything was so comfortable that it didn't help narrow my decision down. They have a full sizes for most of their shoes, but for couple models they do have half sizes I think the ones are a little more sporty where they would have half sizes. I know there aren't too many days retail stores for Allbirds at all so it was a great treat to be able to try them on and not have to blindly guess a model and size that I'm staring at online. Thank you Allbirds for being so accommodating and helpful.

First time at the Highland Park WSS. Small but clean location. I honestly expected it to be more of…read morea mess so I was pleasantly surprised. We went in to look for new shoes for my son. Found a couple that he was interested in. Inquired with an employees about a different size. He checked the back and then checked his handheld device for inventory. My son's size was not in stock but we were satisfied with the employee's willingness to help. After a little back and forth he decided on all white hightop Nike's. Fairly priced. The store seemed to get a little busy while we were browsing but we got lucky when it was checkout time. No line. No line. Fast in and out. Overall it was a good experience and I would come back to this location in the future. Bonus: they offer military discount

Steve is my go-to guy; dependable, honest, quality gear and service for a fair price. This is what…read moreI expect from my local bike shop. Thank you, Steve.

I've bought shoes here several times. Twice a year I get a coupon in the mail that is good for $25…read moreoff a pair of shoes. I have a problem buying shoes because I have narrow feet. If they don't have the shoes in stock they will order them for me at no extra cost. They are very patient, don't rush you to make a selection, and they are not pushy. I've tried on as many as eight pairs of shoes and there was no problem. Best shoes I've ever worn and great customer service! If they ever go out of business, I'll have to walk around barefoot!

After 10+ years working in the restaurant industry, I finally came here for a pair of slip…read moreresistant shoes! I usually opt for the cheaper options, but I wanted to get something higher quality, with better support. I arrived just before closing and Shirley helped me out. She took me straight to what I was looking for, sized my foot and even helped me try on my shoes! Absolutely amazing customer service and a reason to return in itself! Thank you so much Shirley!

Everyone knows kids feet grow every 3- 6 mos or so and my kids toes werent going to survive…read moresticking out of his old sandals. So off to Ken's Shoes we went, in a small square on S Fair Oaks in South Pasadena. I heard this place will accurately do fittings for free, and that the shoes are reasonably priced. We got here around noon, before lunch. The lady tried to put his foot in the metal sizing device but of course my child freaked out. I wanted the most accurate size - so for us to not do the metal foot sizer test was disappointing. The lady eyeballed his foot and gauged for him to be a T10. He might be a 9 but she said shoes should have space in them to avoid the insides rub his toes. I'm like, okay, you're the expert. She has a ton of shoes here. The place has wall to wall shoes / boxes of shoes. The place specializes in children's shoes, and they do have some of the good brands. She offered me some See Kai Run sandals for $25-30 (i forget exactly)- I know that brand is fancy, so that was a good price! Crocs were about $25 (very similar to Amazon generic crocs) but the colors she had in his size were too loud. I ended up declining the Crocs and got the See Kai Run sandals. There were some other similar styles that she didn't offer, and I'm not sure if she was just not keen on pulling out as many options for us to try, but I looked around and pointed at a few things and she obliged and showed them to us after checking that she had them in the kiddo's size. But then we saw that he was settling down with the sandals she first suggested so that's all we ended up buying. She has these little toys around the store for the kids to play with. She had a battery operated Flash on motorcycle that she gave to my son for free. I thought that was mighty sweet of her. Lately, I've been avoiding shopping at big box stores and trying to exist on goods from (and support) small biz. Ken Shoes is definitely a small business that I would not mind supporting. The only issue I have is their extremely limited hours. We're due for another visit soon.

Had a great experience here buying my baby's first walking shoes :) the lady who works here is very…read morehelpful, thorough, and knowledgeable. Will keep coming back for sure!