These guys are great! Very professional! Billy and Travis are awesome, and super knowledgeable. Great customer service.

We had a toilet leak and my husband called them in the morning, and they were at our house the same day. Service was prompt, efficient and *clean*. I cannot emphasize that enough. Bailey was our main service person and his partner (I wish I had his name, too!) were very respectful when they asked if they needed to take off their shoes. I appreciated that because I don't like shoes in the house. It's how I was raised. I asked if they had booties. They quickly went back to their service vehicle and got their booties for their work shoes. They had to repair our toilet seal and the cost came out to around $400. They were done in about an hour. I emphasize clean because my husband had lined the bathroom floor with towels, to sop up the spillage, and Bailey grabbed and bagged them and asked if he could throw them away because it was sewer water. Eww. YES, SIR, please DO that! Mahalo nui loa! read more

Would never use again?They don't stand behind their work.And they don't do it right.The first time or the second they half do it.They go to only the main area they neglect any other pipes. Such as your kitchen, a very poor service read more

Our toilet backed up, and sewage water started coming out of the bathtub and shower. I called three different drain services, and Roto-Rooter was the only one that immediately dispatched a technician. Travis arrived right away and was incredibly knowledgeable about the plumbing system. He was very patient and clearly explained what needed to be done. The issue was resolve quickly and efficiently. Travis was kind, professional, and treated us with true aloha. We're so happy with the results and would highly recommend Roto-Rooter to anyone dealing with plumbing problems. read more

Bailey John was great! he was able to head over within a few minutes and got the clog cleared quick! The tech was very patient and explained what he was doing and the work was done efficiently. Price mid 200's was fair considering that it was on a Sunday and an emergency. Thank you again!! read more

It was great to get immediate help on a weekend for a fairly simple problem with the toilets. One needed to be cleared and the others needed investigation as to functionality. Harley was available and arrived on time and skillfully got to work while explaining the process. In an hour the problem was solved and we were good to go. They can run a scope and see if there's blockage in the waste lines, and clear those plugs when needed. It's nice to get instant results and not have to wait until Monday. Thumbs up! read more

I'm am writing my second review for Billy and his team (and Roto-Rooter franchise based in Kihei). No fuss. No excuses. Gets the job done, properly. These guys are my "go to" team here in Kihei. I had to a new single lever show assembly installed properly into a short term rental. IT was a bit of a complicated job and Billy scouted it, prepared for it (ordering the right new parts), and installed it inside of an hour. No problems. Guests are happy. read more

Came home from work to find the sewer was backed up. None of the toilets would flush and water coming up the shower pan. Could only think of Roto-Rooter to call. Person answered right away, politely, and said someone will call me back. Shortly after someone calls me back (forgot his name!) asked what the problem was and if it could wait for tomorrow. I replied no and he said it was fine-he'll load up his truck and be on his way from Kihei to Kahului. He looked around for a flush out valve but was unable to locate one (thanks to Arisumi Bros for not putting one when the house was built in the 70s). So he had to remove the toilet to snake in his machine and camera, had to do it to the other toilet too to make sure the clog was removed. He worked pretty quickly and efficiently-everything he needed was right there. Didn't really talk about pricing so I asked and it seemed reasonably (I was expecting more). He worked for a couple hours, cleaned up and gave him my credit card. Everything was working fine and he didn't leave a mess and wore booties in the house. Overall great experience! Thank you! read more

Thank you to Hurley and the supervisor for the amazing plumbing service! Followed all covid-19 safety protocols and was very helpful/educated in regards to the situation. Hurley and the supervisor were awesome! Much mahalos fellas read more

I tried to leave a review with the company's email but it didn't work so I'm leaving it here. I hardly ever take time do this but it was a job well done and what a relief!! Hopefully what I write here will help that somebody looking for good service. A clogged toilet is a first time for me. And it was a Saturday. The other company I called told me the person could come after 7pm. I decided not to wait and to look for another source, and glad I did. I called Roto-Rooter and they sent JACOB G. While going through the Yelp reviews I'd read about the good service a certain JACOB provided to some condo guy, so naturally I was gladdened you hear it would be a JACOB too coming to save the day! I was assuming it was the same JACOB. And he did save the day! As he worked, he simultaneously explained, very clearly, the possible reasons for the clogging. He released the clog and the toilet flushed very well, unlike how it's been flushing till then - all was flowing well. It was under an hours work. As he recommends, we're now looking to changing out the toilet to ensure no more repeat of the same occurrence. Thank you thank you thank you for saving the day JACOB!! read more

1 star is a compliment. Absolute worst customer service I have ever dealt with. Sent a plumber out and he shows up with no proper equipment and never calls me back to say he can't do it. He told our guest he'd need to come back another day. WHY WOULD YOU SEND SOMEONE OUT TO FIX SOMETHING WITH NO PROPER EQUIPMENT?! from the call center to the people on ground- unbelievable. read more

When you look for a plumber, you're hoping to find someone who is honest, straightforward, and ready to get the job done. Our experience here was none of those things. Our faucet was broken so we tried this place. Right from the start, the repairman's attitude was like he couldn't care less. Absolutely no sense of urgency, like he was trying to drag out the job. When asked for an estimate, he gave a vague answer and avoided giving an actual price. After replacing the faucet (that was the entire job), our total came to $470. The hourly rate was ~$220. Wow. Did I hire a plumber or a lawyer? Then he told us the cost of the replacement faucet was $230. When we asked to see an invoice for the part, he couldn't provide one. Something about how parts are purchased "through their system", so no invoice. All in all, we came out of this experience feeling completely ripped off and unhappy. TL;DR: Shady place. Take your business elsewhere. read more

Warning for all, don't consider them. Service man who came out is slow, lazy and unprofessional. When scheduling service we were told someone would be out in 1-2 hours, it took closer to 4 hours. Serviceman said we needed some parts so left and came back around 8pm. He didn't leave until 11pm and couldn't complete the job same day because he needed other parts.... he said he'd return early the next day. I called him early (830am) next day to see when he'd be out no answer. He arrived around 9 and slowly worked on everything. They charge hourly so he was definitely trying to milk it. He walked back to his truck several times to grab equipment he should've bought in the first time and at one point he stopped working altogether and was on his phone. Furthermore, when he called to confirm the address he asked us "how you get my number?" Um.. You called us and Roto Rooter gave you MY number.... I think he was high on the job... read more

I recommend these guys than Alan's plumbing and Steve's Plumbing any day of the week. these guys were professional they gave me a blow-by-blow of what was going on. if there were more stars to give then deserve a ten. read more

I called them as my drains in my bar were backing up (but not my kitchen). After a few tries at snaking it the guy looked at my grease trap and told me that was why they were backed up. I tried to explain to him that i was pretty sure my kitchen was hooked up to my grease trap but not my bar drains (i had talked to the maintenance guys on property and the other bar owners) and we all tried explaining to him that it was a different set up but he refused to hear me, charged me and that was that. The next day i had someone (not a plumber) come spend a little more time snaking it and they cleared everything! Amazing how someone who is supposed to work for a reputable company and be a licensed plumber has no idea what he's talking about but everyone else around understood and we're able to fix the issue FOR FREE! Very disappointed, will never call them again. read more

Had a great experience with Mime from Rotor Rooter. Fast, friendly, and really did a great job!!. I'm extremely pleased with the job and with Mike's vast knowledge. Thanks!!.... read more

Jaren and josh were great. Clean and professional, went all the way to fix my plumbing issue; having all the right equipment. Couldn't be happier with their service and I feel relieved knowing i called the right place. read more

we called Roto Rooter, who said they would be here about 9am or so, and he would call first. Jessie Fisher of Roto Rooter called at 8am, came at 9am. the job was to locate our cesspool. he located it in 5 minutes. Jessie then said, since I am paying for the agreed upon minimum charge of an hour, he might as well go dig to find the cesspool, which was buried in 2-3 ft of soil. he found and uncovered the cesspool. I have never written a review before, but thought I had to write a review of such excellent above the call service. I highly recommend Jessie. Myles K. in Kula Maui read more

These guys are completely incompetent! Could not fix a simple drain clog even after 4 hours of work. Then tried to charge us $200/hr for their effort. Called another plumber had the clog cleared in less than 30 Mins. Save your Money - Don't call these guys!! read more

Called them to inspect the fill height of our cesspool to determine if pumping was needed. Cesspool located in Makawao and they were readily available and coordinated to have this service provided on the same day for $85. Joyce serviced me on the phone and I provided her the property address to be serviced and billing address for billing purposes. She consulted w/her husband Drew in the background to provide a time that they could have a technician go out to do the work. Their technician arrived, provided the service, and in less than 30 minutes it was done. They did not send us the bill to the address I provided them with, but sent it to the property address. I called in to their office the following week after not receiving a bill from them & spoke to Ayson. He collected the billing address information from me again in order to re-send the bill. read more

We had a main line back up which caused our house to flood with sewage. Our plummer Ryan Beverage came out quickly on a Sunday for emergency service. He was awesome, fast and a great plumber! He even spent time writing out a detailed report just the way the insurance company needed it and made filing the insurance claim much much easier than it could have been. He also referred us to a great restoration specialist. I would absolutely recommend their services and if you have the pleasure of getting Ryan as your plummer I'm positive you will be completely happy! read more

I wanted to let everyone know that I received fast and efficient service to fix the plumbing problem and my house. I expected it to take longer, but only took 15 minuetes. A hard working employee named Harley with great customer service, if you have plumbing problems call rotto rotter and ask for Harley if you want the job done right. VERY impressed. read more

Great company to work with! We had an issue with our rental property toilet and it was important to our tenants to get this handled ASAP. They sent a technician out to our property who was not only polite but professional & knowledgeable. After his inspection he let us know the issue fell on the county side, and took it upon himself to call the county, explain the situation and schedule them to come out and repair (showed up same day!)... at no cost to us. I truly appreciate his honestly and expertise to know how to handle our situation. The service fee we paid was so minimal for the service he provided. Very grateful to this company for their true aloha spirit. Will definitely be using them again in the future and recommending them to others! read more

Richard from Roto-Rooter was very expedient it was on time did the work real fast cleaned up real good get a great job thank you very much Richard and Roto-Rooter read more

The worst plumbing contractors! They came out and didn't have batteries to work their drills, they didn't have experience in the work and when they drain my sewage pipes they didn't complete the job and I had to have them come out 4 days later and they charged me again! This company is a joke! read more

Super happy with this company and would recommend them highly. Our hot water tank quit with company visiting us. YIKES!!!! Called them at 6:30 pm and actually got to speak to a person. The manager, Corey, called first thing the next morning. By 2pm that afternoon we had a new hot water tank installed and the old one gone. Couldn't be more pleased. Jarin and Joshua were the real heroes doing all the work. And Corey checked in before and after to assure all was well. They didn't even stop for lunch until we had hot water. Thanks to all three guys, we get a hot shower tonight. Very professional company that is committed to good customer service. Mahalo!! read more

I've been dealing with a water leak in my yard since March 2021. Mind you, my entire waterline was renewed to code back in October 2020 with a different plumbing company. I called Roto Rooter to fix the "pinhole" issue that was causing the water leak and they patched the hole. We asked the agent what could have caused this pinhole and they simply said it could've been small blue rocks from our rock wall!? They said, it happens. Mind you, there are no trees or anything planted in our yard. A few months passed and in June, a few more pinholes leaked in the same area and I called Roto Rooter again. They came patched it up and literally was mind blown that this could've happened again! Again they couldn't figure out what was causing the leak! The VERY next day, more leaks!!!! We called them again and they recommended we just replace the entire copper pipes that could resolve this matter for good and so we did because we didn't want to deal with it anymore! Come August, a huge leak, again, same area, same issue! We decided to call a different local plumbing company. They came, seen the issue and immediately knew that we had a major electrolysis issue that is causing the leaks!!! Apparently there are specific water pipes that are used to withstand electrolysis!!! The local plumbing fixed it!!! My point is ROTO ROOTER didnt have any knowledge of this and we spent over $1500 with them just "patching" the issue!! It was demoralizing coming home to a yard full of water and my kids couldn't even play in the yard!! I reached out to Roto Rooter MANAGER BILLY BARUT @ bbarut@sanact.com to explain our frustration and lack of knowledge their team had and asked for just a partial refund! Well, Mr. Billy Barut came up with all the excuses and brushed us off since September and we have not heard back from him!!! I'm so disappointed with the service and he couldn't even make it right!!! Don't recommend this company at all!!!! read more

This past Sunday my main line backed up into my bathroom and we all know Sunday is probably the worst time to have a severe plumbing issue. We called Roto-Rooter in Kahului because of name familiarity and, to their credit, they showed up within a couple hours. After 3 hours and 3 tries with his snake, the main line blockage was still uncleared. Only after failing 3 times was I advised the problem could be a full cesspool or rust scaling in the old galvanized piping which required an additional $600 Hydro Jet cleaning. I should have been advised of the multiple possible causes before he racked up 3 hours in charges at $250 per hour. Perhaps feeling bad, the technician only charged for 2 hours but that still came out to $518.23. (Do Doctors get paid that much?) On Monday, the next day, having more time to call around, I found another company who showed up that same day, cleared the line with his snake within an hour and charged me, with my senior's discount, $98.43. Interesting side note. I also spoke to a couple of people who moaned when I explained having used Roto-Rooter. Apparently, their reputation on the island appears to be growing in the worst way. Thank goodness I didn't fall for the Hydro Jet cleaning pitch. I know a severe plumbing emergency creates a stressful time sensitive problem but please call around first folks!! Don't trust a company simply by it's name. read more

Stay away from this company at all costs. I manage several properties on the island and one good experience. I decided to use them again for several other properties and they messed up every one. First they performed an emergency repair of a main line break and when I asked for the invoice they had no record of service. I told them the address and the date the service was done and they said they had no record. Then 3 months later call me to scold me for being late and act as though I was refusing to pay. At another property I asked them to replace the seal on a toilet because it was leaking, mind you they were the ones that installed the toilet originally only a few months earlier. They replaced the seal, charged me over $200 and then I still had to get another plumber to come and replace it again. They were the low bidder on a water sub-meter project. They were contracted to install 3 meters but only installed two. After showing them that they were contractually obligated to install the third they finally came back but despite providing mechanical drawings they installed it in the wrong place and did not capture all the water for that meter. For the third time our engineer showed them exactly what needed to be done and even drew pictures and they still didn't do it right. Then while I was seeking another plumber they went to the property, without my permission to correct the issue. The neighbor tenant called me because that morning they found water on their floor. Not only did they not correct the problem but they left a mess behind and there was so much water that it went through the wall and into the neighbors unit!! When I told them they would not be given a 4th opportunity to get it right I began to receive nasty emails and calls. They continued to bill my contractors for the job in an attempt to collect on an unfinished job to which I have a contract for. The utterly unprofessional manner this was handled is the like to which I have never encountered. There are plenty of qualified plumbers on the island. I cannot stress enough, look elsewhere. read more