After waiting over an hour ,I was finally ushered into a small cubicle and told to wait what seemed…read moreto be another 30 minutes. the doctor did not greet me or look me in the eye when he came in. Instead he started scrolling the information from the testing, while talking about dual citizenship ,( US and Canada) ,not explaining much of the findings. I had to ask and the answers were not complete. there was discrepancies over what I was told previously over the phone about the surgery and cost. I felt like part of an assembly factory, in which I was filling his schedule ,2 months out. the doctor seemed pressured. One can not do a good job under pressure. my intention was to establish a good rapport and be in "right relationship". This was neither.In addition, I felt forced to comply. I will not give my power away when it comes to a scalpel in my eye.

So far I've been here for two hours and still haven't seen the doctor. Employees are running around…read morelike rats in a maze. Lots of employees!! Racing around the circle and popping in and out of rooms but never staying long. Patients are moved from one location to another but without being examined. Don't come here unless you have plenty of time to waste!! And lots of patience.

I wanted a 2nd opinion from my current DR. Waterhouse demanded that I get the notes from my current…read moreDR before he would see me. That's ridiculous, a 2nd opinion is not reviewing a current DR but it's forming a new analysis based on his own evaluation.

Outstanding treatment, best of the many retina specialists I have utilized. Dr Waterhouse and the…read moretreatment staff were thorough and very professional including providing laser treatment for a retinal tear after business hours following a comprehensive examination. Most impressive is that among the 15 specialists from whom I have received treatment, this was the best. I definitely will go back if I have further problems while in Western Colorado.

How hard would it be to warn prospective patients of dilation PRIOR to showing up? Receptionist…read morerudely thru back AAA card (accidentally stuck to back of License to drive.) Could have easily taken UBER if only had know. Also, asked to fill out plethora of questions in advance. Dates & all surgeries? At 70, there are a few & they refused to send forms in advance. Last eye exam 10/11/11. Guess it will be a few more years. Horrible treatment.

Fraud!! Illegal billing practices going on here. Check all of your past explanation of benefits…read morefrom your insurance company and if it says patient responsibility zero and you were billed by this excuse of a business contact your insurance company, contact your attorney.