So, if you decide to set up a party with Round 1, get ready for the run around, being ignored, and terrible customer service.
My family decided to have a party at Round 1 for a birthday and we were excited to do so! We'd been there before for the arcade and thought it would be fun to add in the bowling and billiards.
When trying to set up the reservation, we were told it should be taken care of, but then someone called and said they needed paperwork signed. I went in to sign the paperwork and the party planner wasn't there. They had told us over the phone that anyone could help us with the reservation since it was set up online. No one knew where the paperwork was. No one knew about our reservation. Nothing! I spoke with a manager, Hannah Fay, and she was helpful and promised me that she would make sure a party planner would be there the next day. I made sure to call before I went out again and was informed the party planner would be there, and she was. Was able to get the paperwork completed. I thought after that was done, we would have no further problems. I was wrong.
We get there at the time of the party with a 3 hour slot. I waited for someone to help me check in for 10 minutes. Apparently the party planner, a different one, was in charge of it. That 10 minutes went into our timeframe cutting down to under 3 hours of time. We had an all inclusive reservation for 15 people! 15! If you know their prices, that isn't a small dollar amount to spend. When checking in, they didn't even verify anything. Not the total amount of people. Not when we wanted our food. Nothing. We had requested a karaoke room for our base and then we didn't get the microphones.
The person in charge of our food was kind and made sure that was done properly. The room didn't have a trash can or bag. We had to go ask for that.
We had set times for billiards and bowling. They only gave us 4 sticks and 1 table. Again, total amount of 15 people. 4 sticks and 1 table sounds like it isn't going to cover that. There are 3 tables and the other 2 were not being used! I understand limitations but again, 15 people were in this party. When bowling came up, I had originally been told we would get 3 lanes. It was in the paperwork. They gave us 2 lanes. How many people were in the party again? 15. It is only 5 people per lane. Then, when one of the lanes got jammed, we requested help through the monitor and waited for 10 minutes and still had to get someone to fix it. When we only had 5 minutes left of play, they stopped the game.
We were given the runaround in the beginning. We were ignored at the actual party. Not one manager came and asked us how things were. Not one employee truly even helped us, minus the man who was bringing us our food. Customer service was needed and we didn't receive it.
This place now has a very bitter and sour taste to us and we honestly will never reserve a party or even come back for the arcade. read more