I took my 2021...... 39,000 mile Mercedes GLA 250 in for a checkup and oil change. They hooked it up to their computer and found that it needed a new cylinder head. Tim called me to tell me about this. Estimated cost $10,000-$11,000. He suggested that I call M-B and see if it was under warranty. I did not have an extended warranty with them but called anyway. Found out that this is a special situation that is covered.....all parts and labor. I felt bad that I wasn't able to give Roundel any business so I texted Tim and told him to give me an oil change. He called me to say that an oil change will be part of the cylinder head replacement and that to do it through him would be a waste of my money. What a breath of fresh air this company is. In the future they will get all of my business. Thank you Tim & Roundel for your honesty. read more

Absolutely, Roundel MW, was fast, efficient, found the true problem, corrected it at a Reasonable Price!!! I recently moved on cape full time,& was concerned where I could get my Mercedes Benz repaired, I have since gotten a new one, but would bring it to Roundel MW in a heartbeat If I needed a Honest opinion! read more

I found Roundel in Sandwich recently, and I had my old Mercedes SL500 fixed by Roundel. Rich and Emma in the office were very helpful and communicated effectively all steps of the way, and the mechanics fixed my car and did it in a professional and timely manner -- they all went above and beyond! read more

I brought my e90 bmw in to have the passenger seat occupancy detector replaced. They found an oil gasket leak and a belt that needed to be replaced. After 3 days they called to tell me they broke the radiator and 2 hoses and needed to replace them for a fee of $1,000. On the 4th day they told me I could come pick up my car but they had the wrong part for my passenger seat and couldn't get it done. After $2,500 and 4 days without my car I picked it up without the work done that I brought it in for. When my car was finally returned I found used steel wool lodged inside my grill, the back corners of passenger seat leather were hanging off the seat, the side plastic on passenger seat not snapped into place properly, and my wire harness was flopping around under the hood instead of being secured like it was when I brought it to them. read more

Made appointment 2 wks ago to get 02 sensor repaired in my Mini Cooper today. Left car there at 8 am this morning. When I didn't hear from them by 3 pm, I called and was told they couldn't get to it today and needed to order the parts!! Thought they would've already ordered parts? Why not call me earlier and let me know they weren't going to do the repairs? I took a day off of work to get this done and Uber cost me $27 to get there and pick up my car. Expensive day and my car is still not fixed! They could've cared less attitude. I would not recommend this place. read more

I had my Mercedes GLE 350 serviced at Roindel. Much cheaper than the dealership and far superior service! I would highly recommend!

I had to have an emergency repair done because I lost all my lights (tail lights, brake lights, back up lights, headlights, etc.). To his credit Patrick gave me an appointment the same day. However, Patrick did not tell me that the repair was covered by an extended warranty. Had the repair been done by the dealer, the costs would have been paid by BMW. I have no problem with the quality of the work or the service, but I should have been told the work was covered by warranty. The cost of the repair was more than $1,000.00. read more

I have had been going to Roundel for a few years now on and off. I had not been in awhile but brought my car in because the check engine light had come on. When I got a call saying that my car had backfired due to a faulty ignition coil that was going to cost me $600 and an oil leak which would be another $600 m. I explained that I wanted to think about how to proceed, because the car may not be worth the repair. That's when I was informed of the $200 diagnostic fee which I had never been charged prior to this visit. I complained and got in reduced to $137, but still feel this is unfair since I was never charged this fee before and was not informed prior to dropping my car off that any fees had changed. read more

I bring my sprinter and my 328xi to Roundel when there are problems. They do a great job are very pleasant to deal with and they are always honest and fair with the repair costs. read more

Roundel Motors is a no frills operation across the board. I felt as if I was paying for expertise and not fancy accommodations. Pat was down to earth helpful and solved my problem without hesitation. He started working on my car immediately and I was in and out in no time. My overall impression is that I will get excellent personal service at Roundel Motors and will continue to take my Mini to Pat without hesitation. read more

This mechanic was recommended by two people. Having a BMW I've always been wary to bring mine anywhere. Pat was exactly what was told to me. Knowledgeable, informative and fair prices. If you have a BMW there is no other place you should take it to on the cape. Excellent service! read more

Competent and compassionate mechanic-- hard to find. We were on vacation with our baby and dog when our car's ac died in the middle of very hot and humid weather. Despite having other customers ahead of me, he helped immediately. Our car was fixed by early the next afternoon so we could actually take our six-month old and dog out to enjoy our vacation on the Cape. AC works great and he told us about an extended warranty out on the part that failed. I wish he had a shop closer to where we live. Good mechanics are hard to find. read more

I can't say enough about my experience with Pat or recommend him highly enough,especially for BMW owners. He really went above and beyond. Showing not only his professionalism, but also his expertise and breadth of experience with BMWs across generations. I called Pat out of the blue to see if he could inspect a car that I was looking to purchase at the BMW dealer in Cape Cod. Pat was able to arrange with them to inspect it the same day! He was extremely thorough in testing all components, running an alignment report, etc. Communication was fantastic, with follow-up calls right away so that I could get right back in touch with the dealer. He emailed me his report and alignment testing. Following the report and discussion with Pat, I not only felt confident going ahead with the purchase, but also was able to have the dealer replace the battery, perform a full realignment and update EMCs. He also took the time to answer a few questions that I had about older E30s that I have. The Cape is fortunate to have Pat and Roundel as an honest, responsive, German indy expert. read more

My husband and I are thrilled we found Roundel Motor Werks. Patrick worked for a BMW dealership which made us more comfortable in having our car serviced at Roundel. My BMW is no longer under the certified warranty. I probably would not still have my car if it wasn't for Patrick servicing our car. Patrick is honest, extremely competent, reliable and SO much more affordable than the BMW dealership. Because of Patrick, I can now justify keeping my BMW without feeling guilty of the cost of maintenance. Thank you Patrick for opening a shop that specializes in foreign cars, and especially for someone that we can trust.... read more

Super nice guy. I had 4 hour drive home when a check engine light came on and my Volvo was definitely not running right. Called Patrick who was willing to take a look at it, late in the day. I got towed to him. The part I needed was at his shop in an hour and he fixed it right away. It's a blessing to have caring competent mechanics like a Patrick especially when you are stranded and a bit at their mercy read more

Living on 'the Cape' can be great, except when it comes to finding a dedicated BMW service shop in the local area. No doubt there are great mechanics in the area, just none that have the level of brand specific expertise that ensures diagnosis, repair and advice is right, not just for your car, but for your BMW. Since being referred to Patrick, Roundel Motor Works has become my family's exclusive mechanic. I've had several repairs (starter, struts/shocks, etc.)and PM (fluids, alignment) work done to my late model 5 series, each experience was the same - excellent. I was lucky enough to see him work on my car several times and remained impressed by his discipline to approach diagnosis and repair in a methodical and thorough manner. Case in point, I'd had handling issues related to improper alignment and balancing, something other dealership and independent Bimmer shops could never resolve. After one visit, the car was put right with a 'simple' alignment bringing back the handling that I had been missing. After the repair, Patrick always 'walks' me through the work and invoice, providing me with specific advice to keep my car performing as intended, mile after mile. If you live on 'the Cape' and you're looking for a BMW Service professional, I would encourage you to try Patrick first. read more

I took my sons 2007 BMW X3 to Pat it needed a few items but wow this car has 147000 miles on it and now drives like new. It is amazing what a great mechanic can do to a car to get the performance and drive perfect. I own 5 BMW's and will take all of them exclusively to Roundell Motors. Not only is the work quality superb, but the price is very fair. read more

very pleased... after getting an estimate from the dealer of $1100 with a warning that my problem may not be fixed for my steering issue, i contacted patrick via email. he asked a few questions, and then suggested he knew what the issue was, and if correct, an estimate less than half the dealer quote. scheduled the appointment, patrick obtained the suspect part in anticipation, and i was fixed in 90 minutes for exactly his estimate. wouldn't release the car to me until the steering wheel was perfectly aligned, as well. i will be back. read more

Pat at Roundel Motor Werks is the best mechanic I've ever been to. Yes, those are real picures of his garage! Neat and clean. He really knows what he is doing and is reasonably priced and gets work done in a timely manner. He's the best, no reason to go anywhere else, especially the dealer! You deal directly with him, no CSR as the go-between. Great experience, highly recommended! read more

I had the unfortunate experience of having an alternator failure on my BMW while on Cape Cod. The repair was done expeditiously and at a good cost. Pat provided a related service not normally expected with regard to the return of the vehicle.....went the extra mile! Pat and staff were unfailing helpful and I recommend without reservation. A great alternative to a Dealer and whenever possible I will bring my BMW to RMW for needed work. read more