As always, excellent, timely, honest service. They are very considerate in explaining suggested…read morerepairs & are straightforward about which items must be done immediately (safety) vs which could be done with less urgency. --Loyal, long-standing customer--

After being a customer here for the past 3-4 years for routine maintenance and inspections, I never…read moreexpected to have an experience this frustrating. We dropped our car off Saturday morning around 10:30 a.m. and were told we would receive a text and email with the inspection results and estimated repair cost. We waited all day. Around 4:30 p.m., I called to check on it, only to find out they had already closed. Apparently, no one thought it was important to mention that my car would be staying there overnight. So, because of their lack of communication, I spent the entire weekend without my car, was essentially stranded, and had to miss plans I had already made. Not because there was some major unexpected repair taking days to complete--but because apparently no one thought to pick up the phone and tell me they weren't returning my vehicle. I received the estimate Sunday morning and immediately responded. I even drove down there, only to find out they were closed until Monday. Monday morning came and went. No response to my email. No response to my phone call. Finally, around 2:30 p.m., I called again. And this is where the customer service really took a turn. Instead of an apology or even an acknowledgment that keeping someone's car all weekend without telling them might be, you know, inconvenient, I was told I should have told them when I dropped the car off that I needed it back that day. Apparently, when you drop your car off at 10:30 on a Saturday, you are now expected to specifically announce that you would like to have your car back sometime before Monday. Good to know. They also told me the website references them being closed on Sundays, but it also said they are closed on Saturdays which is not true. So not much of a valuable source. I was also told I should have called earlier Saturday to find out what was happening. Because apparently the customer is responsible for chasing down the service department all day to find out whether their own vehicle is being returned. Meanwhile, I still haven't gotten a satisfactory explanation for the actual repair issue. They replaced my muffler in 2023, and now, only about 15,000 miles later, I'm being told it needs to be replaced again. I asked a very reasonable question: Why? Was the part defective? Was there an issue with the installation? What caused it to fail so quickly? I still don't have a clear answer. And then there's the $75 inspection fee. I was repeatedly reminded that they were doing me a "courtesy" by not charging the full $150 inspection fee. After being left without my vehicle for the weekend and receiving essentially zero communication, that "courtesy" didn't feel particularly generous. I completely understand that repairs take time. I understand that businesses get busy. I understand that sometimes a vehicle can't be finished when expected. What I don't understand is why communicating that to a customer seems to be so difficult. A simple phone call Saturday saying, "We won't be able to get this back to you today, so we'll need to keep it until Monday," would have prevented this entire situation. Instead, I was left without my car all weekend, missed plans, had to chase them down for information, and then was told that the whole situation was essentially my fault because I didn't specifically ask for my car back that day. I've been a loyal customer for years, but this experience has seriously changed my opinion. The repair itself is one issue. The way a customer is treated when something goes wrong tells you much more about a business. If you value your time, your transportation, and basic communication from the people working on your vehicle, I would think twice before using this service department.

Excellent place for a state inspection! The service was fast and the people I worked with were…read morekind, considerate, and answered all my questions.

Don't go here for inspections. Took over an hour and there was only one other person in front of…read moreme. Guy said they were on break, shouldn't be happening at 11am.

In 2022, I bought a brand new Trailblazer from a great sales person, Luke. He's still there and…read moreit's fun to say "hello" when I bring my Trailblazer in for maintenance. Everyone in the Service Dept are terrific also!! Very friendly and informative!!

It was a pleasure purchasing from Colonial Chevrolet of Acton. From the first contact, the people…read moreI worked with (Shawn, Matt, and Parish) were efficient, friendly, and low pressure. I love my new vehicle and appreciate the straightforward pricing, fair trade in value, and absence of pushy after-sales add-on tactics. The truck was beautifully prepped for delivery, and they kindly accommodated my work schedule. I would not hesitate to shop again -- and that's not something I would say about many of the other dealers I've purchased from!

We wanted to do a car inspection. As soon as we parked a man working there yelled at us "getting…read morefucking out of here". Will never never there.

Did my car inspection here because they open at 7am. Most place open at 8am close 6pm and doesn't…read morework with my work schedule. Very friendly staff

Worst towing ever! They will come repo your car any place including the place your living at…read more(writing review for friend) they seem NOT know mass state law! Mass state law is you can not repossessed car at place of living that either owned or rent you do not need have pitchular park space for them tow car regards! Thanks for pay off my car due illegally repossessed finance company has no choice but wipe out my loan! Don't mess with lawyer/attorney someone knows one! Knows a lot about law! LEARN THE LAW REPO MAN EVEN REFUSED LEAVE AT FIRST WITH POLICE TELL HIM! HAD BE THREATEN BY POLICE! NEVER OUNCE DID ALLOWED THIS GUY GO ON MY PROPERTY YES MY FRIEND HAVE A GATED PLACE GATE WAS BROKEN SO TOOK UPON HIMSELF DROVE DOWN GET CAR!

I goto Ferreira's for all of my inspection stickers, the girls in the office are wonderful. Even…read morewhen there is a wait, they still get us in and out quick and in a jiffy!

Wasn't able to get a leather interior in my new truck because of "supply chain issues"…read moreDealer offered to install heated leather seats but very limited options. Charlie at Mp helped me pick out an entire custom interior for the same price the dealer wanted for a lesser interior. Heated leather seats, not seat covers. Hi quality leather in hundreds of colors, textures and options. Their craftsmanship and attention to detail is spectacular. It came out beautiful and looks like it rolled off the factory floor as a special addition. They do all kinds of stuff, Sun roofs, remote starters, tonneau covers, parking sensors even seats with cooling plus a lot more.. I strongly recommend you check them out for your custom automotive needs...

M&P have worked on my last three cars and I am buying a new one this year and plan to bring it to…read morethem. The last car they worked on is my 2009 Camry that they did major work to in 2008. Power sunroof, two tone leather seats, alarm with remote start , heated seats,leather wheel wrap. All work has held up to the test of time they made it easy and I am 100% satisfied and will bring my 2013 Wrangler Unlimited to them. I am a car nut with very high standards having restored my 1966 Corvette and 1972 Chevelle SS 454 myself. The work they did on my Mercedes SUV 7 years ago was great also. Captain Mike Boston Belle Charters Inc.

Full disclosure: i have known Lester for years now. I used to rent a cab from him back in the late…read morenineties/early 2000's. This shop is the fairest and most trustworthy I've ever been to, and that's saying something. I'm born and raised here and I've been driving since '85. That's a long time now. Lester and his guys will have you in and out, and will only do what needs doing. No surprises with these guys. There so good, i now drive all the way from Brockton to go there, because i know without question that i won't get ripped off. There's a reason all the taxi and ride share drivers go there. It's because they know they'll get quick service and an honest deal.

This is day light robbery auto repair shop.if you can avoid doing business here otherwise ask for…read moreestimate ahead of concenting for repair,or ask repair cost ahead of leaving your car,otherwise he will rip you off.